Knockout Fitness

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

Revdex.com,

The truth still stands I was intimidated and called an "[redacted]". And my Mother and I were conned, they did not keep there verbal contract with her and I in anyway shape or form. Not to mention the fact that I was offered my Mom's credit card number when I called for my account number.

 When I talked to that manager (three separate times) I was told that all they had were kickboxing cardio classes. I was not offered a any "real life kickboxing classes" I was told that I had to pay for a personal trainer if I wanted that. The only conclusions I can come up with is, that either the manager felt no need to tell me about there "nearly nightly" Kickboxing classes because he assumed that I would pay for the personal lesson or that it had just merely slipped his mind well explain that they only had kickboxing cardio classes available.

The reason why I hadn't addressed the problem in march is because I didn't know there was anything thing I could do about it. Not until last week when I was watching the news and saw that a customer had contacted the Revdex.com about a car dealership. That is why I'm coming to you with this problem now. If the business would rather my Mom would be more then happy to submit a second complaint containing the information about how she and I were conned and lied too, but you must keep in mind that she was not the one intimidated or verbally abused.

It is hard as a business to take a complaint that is already admitting to lies seriously.  You were not conned, we offer what you are looking for, and you lied about the process in which it occurred.  I have spoken to the General Manager in regards to this issue and he cannot remember one instance or issue that Ms. [redacted] is referring to.  He is my longest tenured employee and knows exactly what we offer and what we do not.  In the future, Ms. [redacted], should not misrepresent who she is and what happened.  I will once again offer her to come back as she still has an active membership.  I would actually be more than happy to meet her and her mom at the facility to address any concerns of possible mistreatment by my staff.  Once again, I have spoken to the General Manager and he reassured me none of these so called accusations have taken place and she would be welcomed back with no issue what so ever.

I just got off the phone with my General Manager and he assured me that this issue has already been taken care of.  The money has been reimbursed and no certificate is necessary.  We hope she is satisfied with this outcome.  Please feel free to call me with any...

questions. 
David M[redacted]
Owner 
Knockout Fitness

In response to this member's second dispute I find it laughable.  Her first complaint stated that she and her husband called to cancel.  Now after reading my response, she all of the sudden has gone in to the gym, which is one of the required options to cancel.  She has not ever gone into the gym to cancel, this is a blatant lie.  Can she please get her fake story straight.  As seen in the attachment she signed a THREE year membership.  If she has valid medical proof that she is permanently disabled then by law we would have to cancel her membership.  She would once again have to bring that medical document showing permanent disablement to the gym.  We would at that time call her physician to verify that she is permanently disabled and can no longer even walk on a treadmill, ride a stationary bike, or lift 5 a pound weights.  This member, in fact, avoided multiple attempts of us trying to contact her.  She has now stated twice that she was on a two day free trial pass and yet we have multiple signatures of hers on a 3 year contract.  She knew what she signed, did it very willingly (along with one of her friends who is also in collections), and gave us her bank information for auto debit a week after she signed up.  The only resolution will be for her to prove permanent disability or pay our collections agency.  If she does in fact have a medical issue, that a licensed physician will sign off on, that restricts exercise all she would have need to do is bring that in to the gym and we a freeze policy, like every other gym on the planet, for medical issues and her membership would have been frozen for a specific medical amount of time.  We have done thousands of freezes over the 5 years of business we have been in.  This person simply got put into collections for not paying her bill and does not want to adhere to the CONTRACT SHE SIGNED!

I am confused at this point, if Mrs. [redacted] is caught up on her payment and paid through March, what is the issue?  If she has given her new E.F.T. information and she does not miss anymore payments she will not be contacted again by our collections department or management.  She is more than welcome to begin using her membership again and there will be no issue with her or her sister moving forward.  She had two separate accounts that were not being paid on time per her contracts, it is not harassment when companies try to receive payments that they are contractually due.  Because she was not living up to her contractual obligations does not mean she gets out of a legal contract she signed.  Barring no more payment issues on her part her memberships will remain active.  We have over 3,000 members at our multiple locations and she is the only Revdex.com complaint.  We obviously have 3,000 plus members that do not have any issues with our billing department.

[redacted] and his wife have been members since November 2014. [redacted] was looking to challenge himself in new ways in January of 2015, by adding personal training into his regiment, where he was interested in learning some ground fighting defense. [redacted] enrolled for 2 sessions a month, whom he wanted...

to work with [redacted] our [redacted] coach. After completing his first session with [redacted], [redacted] was under the impression that he just shows up and we have a trainer ready for him. We explained that although we want a system to accommodate same day "drop-ins" (showing up at the gym and just having a personal trainer ready) our personal training structure does not work that way it requires advanced communication. We know that our members can have busy schedules, as did [redacted], and certain times to train work better than others.  After his first PT session he showed up the next week close to the same time as his last session without prior communication, so unfortunately our jiu jitsu coach was not in at the time as he lived in [redacted]. We explained to [redacted] that we were sorry for the misunderstanding on how our scheduling structure works, but if he called and booked a set time, like the mass majority of our personal training clients do, then we would of had a trainer there and ready for a private. Communication and scheduling is extremely important in the fitness industry with over 700 members 30% of which utilizing  the tool of Personal Training, but just like anything there was a system on place to utilize this.  Within the first three months, [redacted] discontinued his Personal Training sessions by giving us proper two week notice. His feelings on having a difficult time finding time within his busy schedule and matching it with the availability of his preferred trainer is valid, but this standpoint is based on feelings that  we weren't as organized or flexible with his schedule during Jan-March. Based on those feelings he filled out the necessary paperwork and understood that although he cancelled his personal training sessions,  he doesn't lose out on the credits he paid for (5credits @ 25/session) that he could utilize as long as he was a member.  It was explained to [redacted] that he is not [redacted]'s client he can work with any of our instructors (maybe one that suits his availability better) It was explained that you cannot just show up and assume we have PT coaches ready for sessions at the drop of a dimeIt was also understood that his sessions never expire as long as he is a memberIt was offered that his wife would also be able to use any of the 5 remaining sessions as well (she was all for this idea)Additionally, Upon receipt of their cancellation on June 16th (3months after his Pt's were initially cancelled) we asked why he would not even attempt to to schedule a PT within his final 30 days,his response was that "it's soured"  furthermore he isn't willing to allow us to book any personal training sessions even after I explained I can accommodate his schedule and his wife's if she wishes to use any of those session. He said our service is not satisfactory to him and he wants only financial reimbursement which equates to a $125 refund of, or he threatened us with negative reviews and lawsuits.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] First of all, just so we are all in understanding, both accounts are under my name. I opened two accounts so that my sister could join me and so that I didn't have to work out by myself. Them not accepting the payment for my sister's account is not true because they are both my accounts. My husband would go to make a payment on one of my accounts and when he would ask about my second account the general manager would advise him that we were up to date on that account. A week later we would be charged a late fee on the second account. That's where the late fee is coming in to play. Also, if the second account is my sister's account, why is Knockout Fitness calling and harassing me about the late payment. I have no issue paying my bill. I recently went in to make all payments so that everything is up to date. I even paid all the way through March. The issues lies with the employee giving misleading information. It does not make sense that my husband go in to make the $10 freeze payment on one account and not the other. My husband will testify to the fact that he would even ask about both accounts while he was there. The reason your general manager gave us about telling my husband that both accounts were up to date is that he could not ask for an early payment. So even though the payment for that account was due 2 days later, he would tell my husband we were up to date. As for dealing with some one who is not on the legal contract, there was never any issue mentioned before. Knockout Fitness has been dealing with my husband for the last few months, and without my permission. No one has ever called me or tried to contact me about my husband making my payments and asking questions about my account. He has always relayed to me all the information that was told to him. But again, the issue lies with the business's inadequate information.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

The note from the dr stated I should not do any gym activities now or in the future. I DID NOT threaten anybody in any way what so ever, unless you take me saying I will make a complaint to the Revdex.com as a threat. With the note stating no gym activity NOW or in the FUTURE means the dr states I should no longer be a member and partake in gym activity as it could damage my hands further.

Regards,

3 attachments (total 1308.4 KB)Personal Training [redacted].pdf[redacted] Cancel.pdf[redacted].emlDownload all as zipSave all to OneDriveWe have explained to [redacted] that he is entitled to utilize all final 5 sessions within the final 30 days of his agreement. We have given him the option to make the half hour sessions, "hour sessions" so this would be less than three final visits to our facility.We have offered [redacted] to be able to schedule his sessions around his desired time frame within our business hours.We have apologized for the frustrations that he initially felt about having trouble scheduling personal training, but explained that the session times he books requires some type of communication rather than "dropping in" so that we may have a trainer available.We have also offered the ability to Transfer the remaining credits to his wife [redacted], who may also take full advantage of the sessions he has paid for (which is typically not our policy, but we wanted to accommodate him.)Per our conversation with [redacted] (his wife), she initially liked this idea, but later we found out that [redacted] does not want to utilize any of the options, what he explained is that the only thing he is willing to accept is financial compensation, and feels we should refund him, regardless of our contractual agreement  (which is also attached)

Review: I signed me and my son 12 year old son up for a 6 month membership that ran out on 01/23/2016, when I went in on Novemeber closer to December, I spoke to a younger man there an let him know I was cancelling our memberships effective 01/23/2016. He stated he cancelled my membership and my son was signed up for a year membership but another bearded man older stated he was the manager and he looked at the notes and stated he has seen this before with kid memberships and would take care of for me and I asked if there was anything I needed to do he stated the computer has the notes and I am ok. To bring bring attention to when I originally signed up I spoke with a man named Daniel (who stated he was a co owner) and another employee and they both stated would sign us both up for 6 months and that would be it. So following through I recieved a double charge for me and my son in January for another month of service and mind you I already had cancelled. So I called and spoke with a Seth who stated he just started last monday and was new manager and explained the situation and he stated he would have to speak to VP and get back to me and he asked me to email a cancellation just in case for both of us and stated usually we have you sign something but said it didnt sound right. As long as I have been with them they have had at least at least 4 different managers and 1 from Arrowhead who came and went just for reference. Seth did get back to me and stated he did cancel my membership and I got notice it was cancelled effective 1/24/2016 but I would no get a refund and my sons is a year and I told him why would I signed my for 6 months and my son (12) for year it made sense to him and he stated he would have the GM contact me but he could not give refunds or cancel my sons. GM Daniel called me stated he understood and could not give refund and would look into cancelling my sons and talk to co owner Daniel and get back to me. Week later no resolution or call.Desired Settlement: Would like them to honor there word and agreement and cancel both of our memberships effective 1/23/2016 since I did follow my word and agreement and followed there procedures and cancelled before 30 days and refund my money of $50 and $59 dollers for my son's contract as it was only for 6 months as well. I cannot help if there management has changed so many times or did not do there jobs when I signed up and cancelled and did not follow good business ethics or company ethics, has a good customer who did my 6 months for mine and my son's membership and did what I needed to do and due to employee mess ups did not do theres I would like this done has a single father who has to do things an follow through I would like the company to follow theres.

Business

Response:

This member signed 2 different contracts. One for himself and one for his son. Both signed contracts are added as attachments. Our software system allows us to view if and when the email that was sent was opened. All contracts are emailed to clients and we have checked and have documentation that they have been viewed by this member. So, his claim that he did not know these policies is not valid. There will be no refund.

Consumer

Response:

the contract for myself was from July to January and I got charged additional month for January to February and I went into the business in November end of November to December and cancelled so that is not a valid claim. My contract was only for 6 months. My sons was for a year but that's not correct because I only signed up for myself for 6 months so why would I sign up my son for a 12 month I was lied to when I signed up by Daniel theco owner. So I'm being charged for an additional month for myself that 7 months with only a dollar down for enrollment fee for both me and my son.

Business

Response:

This member has claimed that he did not sign a contract that automatically rolled over. Then when we showed him a copy of his contract his story changed to that he cancelled in November. All members that cancel receive a cancellation form or email documenting the cancel. If this member can provide a copy of the November cancel form or an email I will happily refund his money. Otherwise, like it states in his signed contract, his membership auto renews on a month to month basis and he signed a 12 month contract for his son. He was given copies of both contracts and the terms of the contract are clear.

Review: I opened 2 accounts with Knockout Fitness, one for me and one for my sister. Unfortunately, I had to put both accounts on what they call a freeze. This is where they put the accounts in "inactive" mode and instead of full price, they charge $10 for each account. For the last few months I have sent my husband to pay the accounts and each time my husband has returned advising me that he had to pay the freeze charge for just one account. When I asked him why, he told me that they told him there was no amount due for that month on the 2nd account. Then, about a week later, they call me and tell me that my account is past due. This has been the "routine" for the last few months. On 01/26/2015 the gym called me to tell me my account was past due. I put the phone on speaker so they could talk with my husband because he handles all our finances. My husband asked them why they keep doing this to us. That every time he goes in to make that first payment he asks about the 2nd account and the employee advises him that he's "good" for that month. He then asked to speak with the manager and was told he was talking to the general manager. Then when asked to speak to his boss, my husband was told that "that wasn't going to happen". The employee repeatedly suggested that we were misunderstanding him and that he was in no way at fault. My husband tried to explain he wasn't trying to cheat them because he was going every month to make a payment, but instead was frustrated because they had to keep going back and forth. The employee then said he wasn't going to deal with the situation or my husband any more and that if I wanted to talk, that I had to go in person to the gym. He then hung up on us.Desired Settlement: I no longer wish to deal with Knockout Fitness and would like for them to stop contacting me. Also, I would like to cancel my accounts and think a discount should be applied for the inconvenience caused to me. Thank you.

Business

Response:

This complaint is not valid what so ever. First issue is that a "freeze" is a courtesy of Knockout Fitness. We did this as a favor to these particular members. We are not required to do so. Secondly, due to some banking issues on this members end they could not be set up on our EFT payment which is our policy for all payments. We had to call and inform them that they missed the one payment and the husband, who is not a member, came in a paid the $10 freeze fee. Because these members have different payment dates, the manager accepted the $10 payment for the wife's agreement, not the sister's. When the sister's payment was declined 2 days later we called to let them know that the sister's payment was declined. Here is where I think the misunderstanding took place. They have separate billing dates and that is why multiple calls were made. Fact of the matter is, these clients were not paying their freeze fee on time and we were just trying to remind them and this was a courtesy that we are not required to do. When you miss payments we can easily send them to our collections department and let them deal with having their credit affected. We did everything in our power to work with these clients, including dealing with someone who is not even on the legal contract. Both these members have more than a year and a half on their contracts and will not be let out. I suggest paying your bills on time and getting reset up on our EFT draft. I as the owner have spoken to my General Manager and made sure that once this issue is resolved that both members be welcomed back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] First of all, just so we are all in understanding, both accounts are under my name. I opened two accounts so that my sister could join me and so that I didn't have to work out by myself. Them not accepting the payment for my sister's account is not true because they are both my accounts. My husband would go to make a payment on one of my accounts and when he would ask about my second account the general manager would advise him that we were up to date on that account. A week later we would be charged a late fee on the second account. That's where the late fee is coming in to play. Also, if the second account is my sister's account, why is Knockout Fitness calling and harassing me about the late payment. I have no issue paying my bill. I recently went in to make all payments so that everything is up to date. I even paid all the way through March. The issues lies with the employee giving misleading information. It does not make sense that my husband go in to make the $10 freeze payment on one account and not the other. My husband will testify to the fact that he would even ask about both accounts while he was there. The reason your general manager gave us about telling my husband that both accounts were up to date is that he could not ask for an early payment. So even though the payment for that account was due 2 days later, he would tell my husband we were up to date. As for dealing with some one who is not on the legal contract, there was never any issue mentioned before. Knockout Fitness has been dealing with my husband for the last few months, and without my permission. No one has ever called me or tried to contact me about my husband making my payments and asking questions about my account. He has always relayed to me all the information that was told to him. But again, the issue lies with the business's inadequate information.

Business

Response:

I am confused at this point, if Mrs. [redacted] is caught up on her payment and paid through March, what is the issue? If she has given her new E.F.T. information and she does not miss anymore payments she will not be contacted again by our collections department or management. She is more than welcome to begin using her membership again and there will be no issue with her or her sister moving forward. She had two separate accounts that were not being paid on time per her contracts, it is not harassment when companies try to receive payments that they are contractually due. Because she was not living up to her contractual obligations does not mean she gets out of a legal contract she signed. Barring no more payment issues on her part her memberships will remain active. We have over 3,000 members at our multiple locations and she is the only Revdex.com complaint. We obviously have 3,000 plus members that do not have any issues with our billing department.

Review: I have moved out of state and per my contract with Knockout Fitness I was required to supply them with a Residential Lease Agreement or a utility bill for my new address. I did both and yet they will not let me out of my contract. Stating it does not comply with their policies.Desired Settlement: I simply want out of my contract since I will no longer be in Arizona. After my treatment from Knockout Fitness I would not go near their establishment regardless.

Business

Response:

I have attached the lease agreement and utility bill Ms. [redacted] has provided. Unfortunately, neither was accepted by our legal department as valid proof of a move. The lease agreement is a person to person agreement that was not issued by a verified landlord or real estate company. These generic lease agreements can be purchased at any office supply store and filled in. Secondly, the utility bill clearly shows a Washington address, but service of the utility bill still being at an address in Surprise, AZ. I would welcome Ms. [redacted] to provide a utility bill that's service is actually out of our 25 mile policy, but as of this complaint, all we have is a generic lease agreement and a utility bill that states she is paying for service is Surprise, not Washington as she is trying to imply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not trying to imply I moved out of state I am stating the fact that I have. I provided Knockout Fitness with a residential lease agreement as they requested but they denied that as I did not rent from a "corporation". The utility bill I provided was for my the home in Surprise that was for sale at the time and has now sold, the billing address the bill was sent to is my new residence. I tried to explain to them that per my lease agreement at my new residence utilities are included. Yet the still refuse to believe that I have moved out of state. Even though I sent both of these documents certified mail from Washington State. I am being billed monthly for a service I can no longer use. I have tried to work with Knockout Fitness, offering to pay for my membership threw a 12 month agreement instead of 24, they refuse to accept that offer. I have done what they require per their policy yet I am told it does not meet their policy.

Regards,

Business

Response:

In regards to Mrs. [redacted] saying she has done everything she can to provide us what we need is untrue. We require a utility bill in the case of a move and she tried to pass off a local utility bill as being out of state. Now she says that her current residence does not require her to pay her own utilities. This is not something Knockout Fitness made up, this is industry standard that if trying to establish proof of residency, you must have VALID proof of the move. Mrs. [redacted] has not fulfilled that obligation. I would welcome any hard evidence of her move and would gladly let her out of the remainder of her contract. I find it hard to believe that someone who lives in another state cannot provide VALID proof of the move. If anything she has provided proof that she has not moved. If at anytime she provides valid proof, we will cancel her contract.

Review: I moved out of the area, 21 miles away according to their "GM". So, 21 miles is not far enough..........must move further!!!! CONTRACT reads 25 miles in order to cancel. So, 42 miles round trip is what they expect me to travel in order to work out! GM was rude when he called, said although he calls the shots, there is nothing he can do. [redacted] and [redacted] are full of the same type of complaints, some health related. Something needs to be done about this business, and how they operate.Desired Settlement: Contract/membership cancellation.

Review: On July 20th 2015 my family and I joined Knockout Fitness. I paid for first and last months membership dues at registration. On November 17th 2015 I emailed them to inquire when our membership contract was up and what did I need to do to cancel (ie: forms). The response I received was that our membership expired on Dec 20th, 2015. Today we had three more charges from Knockout Fitness auto debit from my checking account. I used the previous email chain (from November 17th) and emailed them today requesting a refund because my membership expired on December 20th. Their response was "did you come in and fill out the form?". THAT was the exact thing I emailed them about on November 17th, their process for cancellation! I was then told after emailing back and forth that I could send a certified letter to the gym to term our membership. From what I have read online....this is a common unethical practice known to this gym.Desired Settlement: Cancellation of membership with a refund of Juanuary fees ($79+$74+$69=$222)

Business

Response:

This was a clerical error on our part. We have spoken to the husband of the complaint issuer and have issued a refund and our deepest apologies.

Review: When I first came to knockout, I came seeking a gym that would properly train me, so that I could fight in the ring. I explained what I wanted to the manager and asked him to explain his kick boxing program to me. He told me that if I joined his gym that I would get the proper training to become a kick boxer though his facility. It all sounded right for what I was looking for, so I signed the contract. About a month into it, I found out that there were no actual kickboxing classes all they had were *Cardio* Kick boxing classes which wasn't what I was explained to me at all. When I brought this up to the manager who had conned me,he told me that if I wanted to be a kick boxer, that now I need to sign up for personal lessons. I then asked him to please refund my money and tare up my contract. He laughed and told me no, that I had signed and that if I wanted out then I would have to pay the full amount for a year contract. I have been there for 8 months now. After the discussion about the contract, they made it very clear that I was no loner welcome there. They used intimidation tactics and called me an "as". When I called to ask for the account number I was offered my credit card number instead.Desired Settlement: All I want is my money from the year contract back, nothing more then what Knockout Fitness conned out of me.

Business

Response:

In response to [redacted] complaint, it is invalid for the simple fact that [redacted] was not sold anything. Her mother [redacted], because [redacted] is not of legal age, came in to sign her daughter up for a membership. Knockout Fitness has been open for over 5 years and the manager that is in place and sold to the mother has been a great manager from the inception of the company. We are and always have been a fitness company that uses boxing and kickboxing principles to help our members get in shape. We have never claimed or "conned" anyone in to thinking that our cardio classes were taught to instruct people how to fight. On the other hand we do offer classes that do teach the art of real life kickboxing almost on a nightly basis. This member claims she was misled at the time of her signing a contract, that she did not sign, her mother did. She claims that we do not offer real fighting classes, that we do. She says she realized this a month into it, back in March and is now just writing this complaint after what she says 8 months later. None of her claims are valid and no refund will be offered. She would be more than welcome to come back and train in the classes that do teach real fighting techniques.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Revdex.com,

The truth still stands I was intimidated and called an "[redacted]". And my Mother and I were conned, they did not keep there verbal contract with her and I in anyway shape or form. Not to mention the fact that I was offered my Mom's credit card number when I called for my account number.

When I talked to that manager (three separate times) I was told that all they had were kickboxing cardio classes. I was not offered a any "real life kickboxing classes" I was told that I had to pay for a personal trainer if I wanted that. The only conclusions I can come up with is, that either the manager felt no need to tell me about there "nearly nightly" Kickboxing classes because he assumed that I would pay for the personal lesson or that it had just merely slipped his mind well explain that they only had kickboxing cardio classes available.

The reason why I hadn't addressed the problem in march is because I didn't know there was anything thing I could do about it. Not until last week when I was watching the news and saw that a customer had contacted the Revdex.com about a car dealership. That is why I'm coming to you with this problem now. If the business would rather my Mom would be more then happy to submit a second complaint containing the information about how she and I were conned and lied too, but you must keep in mind that she was not the one intimidated or verbally abused.

Business

Response:

It is hard as a business to take a complaint that is already admitting to lies seriously. You were not conned, we offer what you are looking for, and you lied about the process in which it occurred. I have spoken to the General Manager in regards to this issue and he cannot remember one instance or issue that Ms. [redacted] is referring to. He is my longest tenured employee and knows exactly what we offer and what we do not. In the future, Ms. [redacted], should not misrepresent who she is and what happened. I will once again offer her to come back as she still has an active membership. I would actually be more than happy to meet her and her mom at the facility to address any concerns of possible mistreatment by my staff. Once again, I have spoken to the General Manager and he reassured me none of these so called accusations have taken place and she would be welcomed back with no issue what so ever.

Review: Earlier in July of 2015, I had Joined a class at knockout fitness that was for a first time free trial. I was there to support a friend wanting to try the class out. At the end of the workout one of the associates approached me, and was very aggressive in trying to sell me a membership to the establishment. He quickly made the situation uncomfortable for me and every time I said, "No thanks", He engaged further and it made it difficult for me to just walk out on this awkward social encounter. He told me that If I considered joining the gym, he would have me sign a document and put my info in their system and I could try another class sometime and go from there. I told him I would think about possibly joining sometime and I signed a electronic pad that he gave me & I received a knockout logo keychain. I did not share ANY credit card information or personal info other than an old e-mail address, and cell number. I was not expecting on coming back. After 5 months go by, Im faced with this moment on December 15th, 2015 where I am being harassed from a debt collector called "Swift Financial" claiming that Knockout fitness is their client and they are demanding $1,200.00 from me. I quickly visited knockout fitness this morning and asked about this situation, and the manager told me that the best he can do is charge me $408.00 to get me out of debt collections. This has been a very stressful situation for me knowing I owe Knockout Fitness this large amount of money after only stepping foot into this gym one time and not being aware of having any memberships with knockout fitness. I was never sent any mail from Knockout Fitness addressing me of this issue. This membership was unauthorized and I was mislead and given false information by this associate. I have not began to establish my credit yet,and this would greatly effect my chances at a good credit. Thankyou for any help in resolving this issue,

LorenDesired Settlement: I would like to have an understanding from Knockout fitness that I had been mislead and charged for a membership that I did not ask for. I have not visited any Knockout fitness locations since my first visit, and I have been unaware of having a membership at this establishment. I would like this situation to be resolved by Knockout Fitness voiding all of these charges for a membership that I never authorized.

Business

Response:

I have attached the contract that this member signed 4 times when joining the fitness center. She also, in her own complaint admits to leaving the facility with a key tag. So she signs a contract 4 times, leaves with a membership key tag, and claims that she didn't join? She also admitted that she gave us old information as pertaining to cell phone numbers and email addresses. In our system, we can review to check when an email is sent and opened by the client and she has been opening her emails from Knockout Fitness. So, to claim that she is unaware is absurd. We can not keep people from giving us incorrect information or from not responding to our numerous attempts to contact them. This member signed a 12 month contract, left with a key tag, opened emails from Knockout Fitness. Yet, is claiming that she never joined. It is obvious she did and needs to deal with the collections agency.

Review: I was told when signing up I was able to try it out a few times. I tried it out 2 or three times and my husband called and cancelled and I as well called and cancelled. I was diagnosed with ovarian cysts and I have all the paperwork from the hospital and everything. Now they are trying to come after me for 1115.51. I still continue to to call to this day they claim their answering machine is full. When I have talked to people they have not been accommodating.Desired Settlement: I want this removed from my credit.

Business

Response:

In regards to this complaint, this member was a member for well over a month and signed up for a three year program. We have made numerous attempts to contact this person to no avail. It is a strict policy and has been for over 5 years that no cancellation can be done over the phone. This particular member also purchased a tank top and postdated her payment that declined. She has not reached out to us at all and in fact has blatantly avoided our multiple attempts to contact her. It was only when we finally put her in our collections department that she wrote to the Revdex.com. We will continue our efforts to collect the money that she is contractually bound to us for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Their response is false. I have gone into the business on multiple occasions to show them my medical records and they still refused to cancel my membership. I was not a member for over a month I came with a friend of mine and she told me she was allowed to bring me with her twice. I did not sign up at that time. I have a medical situation that prevents me from being able to use knockout fitness and they have done nothing to accommodate me whatsoever. They have proceeded to call me multiple times in a matter of five minutes to harass me for fees, they told me during sign up that all I had to do was cancel if I was unable to workout. They lied to me about their so called policies. I have done everything they told me to do to cancel and have still proceeded to harass me through phone calls and collections. No other gym would harass a client this far that can't medically work out. This is absurd. I would like to continue my complaint against this location of knockout fitness.

Regards,

Business

Response:

In response to this member's second dispute I find it laughable. Her first complaint stated that she and her husband called to cancel. Now after reading my response, she all of the sudden has gone in to the gym, which is one of the required options to cancel. She has not ever gone into the gym to cancel, this is a blatant lie. Can she please get her fake story straight. As seen in the attachment she signed a THREE year membership. If she has valid medical proof that she is permanently disabled then by law we would have to cancel her membership. She would once again have to bring that medical document showing permanent disablement to the gym. We would at that time call her physician to verify that she is permanently disabled and can no longer even walk on a treadmill, ride a stationary bike, or lift 5 a pound weights. This member, in fact, avoided multiple attempts of us trying to contact her. She has now stated twice that she was on a two day free trial pass and yet we have multiple signatures of hers on a 3 year contract. She knew what she signed, did it very willingly (along with one of her friends who is also in collections), and gave us her bank information for auto debit a week after she signed up. The only resolution will be for her to prove permanent disability or pay our collections agency. If she does in fact have a medical issue, that a licensed physician will sign off on, that restricts exercise all she would have need to do is bring that in to the gym and we a freeze policy, like every other gym on the planet, for medical issues and her membership would have been frozen for a specific medical amount of time. We have done thousands of freezes over the 5 years of business we have been in. This person simply got put into collections for not paying her bill and does not want to adhere to the CONTRACT SHE SIGNED!

Review: I am a member at knockout fitness in Gilbert, Az. I signed a contract for a year and the contract states that there are 3 reasons why they will allow a cancelation. One reason is death, second is moving more then 25 miles away, and third is a note from a Dr. stating that there is a permanant reason why someone should no longer be a member. At the time I signed up I didn't know I was going to have to have surgery two different times, which will make it to where I should no longer be a member. I have already had one of the surgeries, so I no longer should be a member. I brought in a note from my Dr. stating this and the manager [redacted] said "I don't have the time or energy to deal with you right now, our conversation is done". He said this after I showed him the note and he stated that he won't cancel the membership and I will continue to have to pay. I find this a violation of their written policy and a discrace that this is how they treat a United States war veteran.Desired Settlement: I would like my membership canceled and the cancellation fee waved due to the poor customer service I have received and the fact that I have a letter from my Dr.

Business

Response:

In response to this complaint, I just received word from my General Manager ([redacted]) that this particular member has indeed brought in a doctor's note. However, what this member has failed to provide the Revdex.com is that his surgery is on his hand. [redacted] has already offer this member a $0 freeze policy that while he was recovering from his surgery he would not be billed for up to 4 months. If he needed an extension, because of his heeling time he could get that as well. His hand surgery is not a permanent disability and we have offered to work with him. He also failed to state that he cursed at [redacted] and threatened him. We have done more than accommodate this member and all he has done is harass and threaten our management. We will still offer this member his $0 freeze policy while he recover's from his surgery and will welcome him back when he is ready.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

The note from the dr stated I should not do any gym activities now or in the future. I DID NOT threaten anybody in any way what so ever, unless you take me saying I will make a complaint to the Revdex.com as a threat. With the note stating no gym activity NOW or in the FUTURE means the dr states I should no longer be a member and partake in gym activity as it could damage my hands further.

Regards,

Business

Response:

Once again Mr. [redacted] has failed to state correctly that his doctor's note says only that he is to not use his surgically repaired hand to box. He states no where on this note that Mr. [redacted] cannot use a treadmill, a stationary bike, an eliptical machine, or any of our other full line of equipment that we offer. On top of that, I have checked the call logs at both the Gilbert location (where he is a member) and the Goodyear location. Mr. [redacted] continues to call the gyms over 15 times a day and threatened to "knock [redacted] out" to the Goodyear manager [redacted]. Mr. [redacted] is has now threatened physical harm twice to one of my managers. I am recommending to [redacted] to press charges against Mr. [redacted], file a restraining order on Mr. [redacted], and Mr. [redacted] is banned from all Knockout Fitness'. I am removing him from our system and if Mr. [redacted] ever shows up at any location, all managers have been instructed to call the police.

Review: I tried to give 30-day notice to cancel my month-to-month membership. First I was refused the ability to cancel in any other way than in-person at the gym. After a hassle, Anthony, the GM, made an "exception" by letting me cancel in writing and he stated that my cancellation was considered as being submitted 4/7/16. He then stated that, even though my 30-day notice would end 5/7/16, I would still be charged for another full 30-days on 4/27/16. I then sent a check and a certified letter stating the following:

Enclosed is a check (chk# [redacted] for $28.37). This check is a final and full payment to cover the prorated amount of membership fees due, covering dues from 4/27/16-5/7/16 (as 3/27/16-4/26/16 and any previous charges have already been paid).

My membership was on a month-to-month status and therefore and the contract states that a written 30-day notice must be given in order to cancel.

In reviewing my contract, there is nothing that states that I had to cancel in-person (which I was originally told I had to do until Anthony made “an exception”). It only states that written notice must be given. My contract does state that a 30-day notice must be given which, per my conversation with Anthony, was counted as being given 4/7/16 leaving my membership to terminate 5/7/16. Although Anthony agreed that this 30-day notice was valid, and that my contract terminates 5/7/16, I was told a full month’s payment would be charged to my credit card on file 4/27/16 (which would mean I pay for 19 days of membership fees past my contract termination date of 5/7/16). There is nothing stated in the contract that states that any monies are due by the member on dates proceeding the membership termination date. Therefore this enclosed check covers all remaining membership dues and my credit card on file shall not be charged.

4/22/16 Alphonzo (on behalf of Anthony) stated they wouldn't take my check/will as late fees/send me to collections if I don't make a full 30-day pymt 4/27/16.Desired Settlement: I would like my membership to be considered as cancelled with no additional charges except for the prorated membership dues of $28.37 which is the exact amount that would have me paid in full through 5/7/16 - the date that Anthony, the GM, agreed was the end of my 30-day notice as well as the end of my membership contract with Knockout Fitness.

Business

Response:

In response to Ms. [redacted] complaint, which is odd because she signed up as [redacted] and never mentions that in her complaint, she signed a contract that specifically states that the way to cancel is to send in a certified letter to the company address. This is mentioned twice on page two of her contract with her signature directly beneath it. The Membership Auto-Renewal Term: section and the Membership Cancellation: section both outline the cancellation policy clearly. Ms.[redacted] (Ms.[redacted]) also does not get to pro-rate her contract. The contract allows her use of the gym for payments made, not when she feels that it is over. There will be no accepted pro-rated check and if full payment is not received she will be handed over to our collections department. The sad thing is, she makes it sound like we were not willing to help and that we make it difficult to cancel, where the fact is, Anthony the GM, did except a non-contractual method of cancellation. He went above and beyond what most all fitness centers would do to cancel this member out.

Consumer

Response:

First, my last name is now Buchanan. It was previously Conard not [redacted] and that was my last name upon signing up. I just recently changed my last name to reflect my married name. Second, yes, Anthony did make an exception in taking my written cancellation by email vs by certified mail. However, when I first called to cancel, I was told the only way I could cancel was coming into the gym and cancelling in-person, which is completely false based on the contract. There was no mention of having the option to cancel by certified mail and that was an option I would have been totally fine with. I only saw that was how it goes after reviewing the contract on my own. Lastly, I am not considering my contract as over “when I feel like it is over” as stated in the businesses response. I am considering my contract as over at the end of my 30-day notice, which is 5/7/16 per my conversation with Anthony, the GM, and per the requirement of my contract. The only thing the contract mentions as far as ending a month-to-month membership is the following: “Memberships that roll over to a month-to-month basis require a 30-day written notice via certified mail to the address at the top of the agreement to cancel”. So, again, and as stated in my initial complaint: NOWHERE IN THE CONTRACT DOES IT STATE THAT ANY MONIES ARE DUE AFTER THE CONTRACT IS OVER WHICH, IN THIS CASE IS AT THE END OF MY 30-DAY NOTICE WHICH IS 5/7/16.

Business

Response:

As the contract simply states, which Ms. Conard or [redacted] is having trouble understanding is that "a 30 day written notice via certified mail to the address at the top of the agreement to cancel which will include one last billing cycle." Not sure what is so difficult to understand. It is spelled out very clearly in the contract that she signed 3 separate times.

Review: When I signed up for Knockout Fitness I was told I could suspend my account at any time. I mentioned that my husband and I were trying to have a baby and if I became pregnant, would need to do just that and suspend my account. Upon taking a pregnancy test at my PCP office, I was given a script from my Dr. stating that I should refrain from Kickboxing classes. I provided that documentation to the General Manager and was told that documention wasn't good enough and I needed to provide the "Certificate" that I was pregnant. I asked him to clarify since I had never heard of that before. He just kept saying I needed to bring in a Certificate that I was pregnant and my response what like a Birth Certificate? He proceeded to give me a hard time and I even felt compelled to show him a photo of the positive result on my at home pregnancy test. Later my husband went in and spoke to Jose, another manager who was very accommodating and said it would be handled. Next thing I see on my bank statement is a charge for the full $69.00 monthly fee. I called and again spoke to Jose to clear up the matter and was told that the General Manager would need to handle it on Monday. I would be refunded the money, no problem. I was told by Jose, "Don't you worry about this, we will take care of it, just you worry about that baby". I specifically asked for a call back from the Manager to confirm this would be resolved. I was assured he would contact me and it's Tuesday and I have received no phone call and the money has not been credited into my account. I called the gym this morning only to leave a message on the machine. The last message I left for them was never returned so at this point I am feeling less than optimistic. I have contacted my bank for additional actions I may need to take.Desired Settlement: I want my card credited the $69.00 and I want the company to honor their freeze policy under these medical conditions.

Business

Response:

I just got off the phone with my General Manager and he assured me that this issue has already been taken care of. The money has been reimbursed and no certificate is necessary. We hope she is satisfied with this outcome. Please feel free to call me with any questions. David M[redacted]Owner Knockout Fitness[redacted]