Knockout Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not trying to imply I moved out of state I am stating the fact that I have. I provided Knockout Fitness with a residential lease agreement as they requested but they denied that as I did not rent from a "corporation". The utility bill I provided was for my the home in Surprise that was for sale at the time and has now sold, the billing address the bill was sent to is my new residence. I tried to explain to them that per my lease agreement at my new residence utilities are included. Yet the still refuse to believe that I have moved out of state. Even though I sent both of these documents certified mail from Washington State. I am being billed monthly for a service I can no longer use. I have tried to work with Knockout Fitness, offering to pay for my membership threw a 12 month agreement instead of 24, they refuse to accept that offer. I have done what they require per their policy yet I am told it does not meet their policy.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 

Their response is false. I have gone into the business on multiple occasions to show them my medical records and they still refused to cancel my membership. I was not a member for over a month I came with a friend of mine and she told me she was allowed to bring me with her twice. I did not sign up at that time. I have a medical situation that prevents me from being able to use knockout fitness and they have done nothing to accommodate me whatsoever. They have proceeded to call me multiple times in a matter of five minutes to harass me for fees, they told me during sign up that all I had to do was cancel if I was unable to workout. They lied to me about their so called policies. I have done everything they told me to do to cancel and have still proceeded to harass me through phone calls and collections. No other gym would harass a client this far that can't medically work out. This is absurd. I would like to continue my complaint against this location of knockout fitness.

Regards,

As the contract simply states, which Ms. Conard or [redacted] is having trouble understanding is that "a 30 day written notice via certified mail to the address at the top of the agreement to cancel which will include one last billing cycle."  Not sure what is so difficult to understand.  It is spelled out very clearly in the contract that she signed 3 separate times.

In response to [redacted] complaint, it is invalid for the simple fact that [redacted] was not sold anything.  Her mother [redacted], because [redacted] is not of legal age, came in to sign her daughter up for a membership.  Knockout Fitness has been open for over 5 years and the manager that is in place...

and sold to the mother has been a great manager from the inception of the company.  We are and always have been a fitness company that uses boxing and kickboxing principles to help our members get in shape.  We have never claimed or "conned" anyone in to thinking that our cardio classes were taught to instruct people how to fight.  On the other hand we do offer classes that do teach the art of real life kickboxing almost on a nightly basis.  This member claims she was misled at the time of her signing a contract, that she did not sign, her mother did.  She claims that we do not offer real fighting classes, that we do.  She says she realized this a month into it, back in March and is now just writing this complaint after what she says 8 months later.  None of her claims are valid and no refund will be offered.  She would be more than welcome to come back and train in the classes that do teach real fighting techniques.

This was a clerical error on our part.  We have spoken to the husband of the complaint issuer and have issued a refund and our deepest apologies.

This complaint is not valid what so ever.  First issue is that a "freeze" is a courtesy of Knockout Fitness.  We did this as a favor to these particular members.  We are not required to do so.  Secondly, due to some banking issues on this members end they could not be set up on...

our EFT payment which is our policy for all payments.  We had to call and inform them that they missed the one payment and the husband, who is not a member, came in a paid the $10 freeze fee.  Because these members have different payment dates, the manager accepted the $10 payment for the wife's agreement, not the sister's.  When the sister's payment was declined 2 days later we called to let them know that the sister's payment was declined.  Here is where I think the misunderstanding took place.  They have separate billing dates and that is why multiple calls were made.  Fact of the matter is, these clients were not paying their freeze fee on time and we were just trying to remind them and this was a courtesy that we are not required to do.  When you miss payments we can easily send them to our collections department and let them deal with having their credit affected.  We did everything in our power to work with these clients, including dealing with someone who is not even on the legal contract.  Both these members have more than a year and a half on their contracts and will not be let out.  I suggest paying your bills on time and getting reset up on our EFT draft.  I as the owner have spoken to my General Manager and made sure that once this issue is resolved that both members be welcomed back.

I just got off the phone with Mr. [redacted].  We are working with him to be able to provide us proof of his move to North Carolina.  Currently Mr. [redacted] is in Arizona, but assured me that he would be able to get me proof when he returned to North Carolina in 2 weeks.  Upon proof of his...

return to North Carolina, I will cancel his contract. 
Thank you,

Owner 
Knockout Fitness

This member has claimed that he did not sign a contract that automatically rolled over.  Then when we showed him a copy of his contract his story changed to that he cancelled in November.  All members that cancel receive a cancellation form or email documenting the cancel.  If this member can provide a copy of the November cancel form or an email I will happily refund his money.  Otherwise, like it states in his signed contract, his membership auto renews on a month to month basis and he signed a 12 month contract for his son.  He was given copies of both contracts and the terms of the contract are clear.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not trying to imply I moved out of state I am stating the fact that I have. I provided Knockout Fitness with a residential lease agreement as they requested but they denied that as I did not rent from a "corporation". The utility bill I provided was for my the home in Surprise that was for sale at the time and has now sold, the billing address the bill was sent to is my new residence. I tried to explain to them that per my lease agreement at my new residence utilities are included. Yet the still refuse to believe that I have moved out of state. Even though I sent both of these documents certified mail from Washington State. I am being billed monthly for a service I can no longer use. I have tried to work with Knockout Fitness, offering to pay for my membership threw a 12 month agreement instead of 24, they refuse to accept that offer. I have done what they require per their policy yet I am told it does not meet their policy.

Regards,

In regards to Mrs. [redacted] saying she has done everything she can to provide us what we need is untrue.  We require a utility bill in the case of a move and she tried to pass off a local utility bill as being out of state.  Now she says that her current residence does not require her to pay her own utilities.  This is not something Knockout Fitness made up, this is industry standard that if trying to establish proof of residency, you must have VALID proof of the move.  Mrs. [redacted] has not fulfilled that obligation.  I would welcome any hard evidence of her move and would gladly let her out of the remainder of her contract.  I find it hard to believe that someone who lives in another state cannot provide VALID proof of the move.  If anything she has provided proof that she has not moved.  If at anytime she provides valid proof, we will cancel her contract.

In response to this complaint, I just received word from my General Manager ([redacted]) that this particular member has indeed brought in a doctor's note.  However, what this member has failed to provide the Revdex.com is that his surgery is on his hand.  [redacted] has already offer this member a $0...

freeze policy that while he was recovering from his surgery he would not be billed for up to 4 months.  If he needed an extension, because of his heeling time he could get that as well.  His hand surgery is not a permanent disability and we have offered to work with him.  He also failed to state that he cursed at [redacted] and threatened him.  We have done more than accommodate this member and all he has done is harass and threaten our management.  We will still offer this member his $0 freeze policy while he recover's from his surgery and will welcome him back when he is ready.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was well aware of your limitation on re-occurring appointments as I asked about it when I scheduled my first session. I was told it was something you guys could “work out”. The time I showed up and the trainer was not there was in fact scheduled and on the books. The trainer was even called while I was still there and I was told there was a “miscommunication” about his schedule. I had about 4-5 20 minute training sessions on [redacted] which I have never studied before. The trainer seemed rushed and didn't re-emphasize technique as a proper instructor should. After our last session he told me there isnt much more he can teach me which I found surprising, it felt like they were trying to get me to sign up for their group [redacted] class. I did express my concerns to a number of staff there and was even told by one of the trainers that they are trying to change the way PT are handled.  I feel it is a little too late, I have experienced what they have to offer and am not satisfied with the quality of the service I have purchased. I feel that if all you want is to go punch a bag and get a workout then this might be the place, but if you want to learn something and grow in martial arts then this definitely isn't the place. They sell you with the “Yes we can do that” line and fall short after you have signed the dotted line. Yes, understandably this place has soured for me and I can't train at a place where I don't trust their business practices or their management.

Regards,

Once again Mr. [redacted] has failed to state correctly that his doctor's note says only that he is to not use his surgically repaired hand to box.  He states no where on this note that Mr. [redacted] cannot use a treadmill, a stationary bike, an eliptical machine, or any of our other full line of equipment that we offer.  On top of that, I have checked the call logs at both the Gilbert location (where he is a member) and the Goodyear location.  Mr. [redacted] continues to call the gyms over 15 times a day and threatened to "knock [redacted] out" to the Goodyear manager [redacted].  Mr. [redacted] is has now threatened physical harm twice to one of my managers.  I am recommending to [redacted] to press charges against Mr. [redacted], file a restraining order on Mr. [redacted], and Mr. [redacted] is banned from all Knockout Fitness'.  I am removing him from our system and if Mr. [redacted] ever shows up at any location, all managers have been instructed to call the police.

I have attached the contract that this member signed 4 times when joining the fitness center.  She also, in her own complaint admits to leaving the facility with a key tag.  So she signs a contract 4 times, leaves with a membership key tag, and claims that she didn't join?  She also...

admitted that she gave us old information as pertaining to cell phone numbers and email addresses.  In our system, we can review to check when an email is sent and opened by the client and she has been opening her emails from Knockout Fitness.  So, to claim that she is unaware is absurd.  We can not keep people from giving us incorrect information or from not responding to our numerous attempts to contact them.  This member signed a 12 month contract, left with a key tag, opened emails from Knockout Fitness.  Yet, is claiming that she never joined.  It is obvious she did and needs to deal with the collections agency.

In response to Ms. [redacted] complaint, which is odd because she signed up as [redacted] and never mentions that in her complaint, she signed a contract that specifically states that the way to cancel is to send in a certified letter to the company address.  This is mentioned twice on page...

two of her contract with her signature directly beneath it.  The Membership Auto-Renewal Term: section and the Membership Cancellation: section both outline the cancellation policy clearly.  Ms.[redacted] (Ms.[redacted]) also does not get to pro-rate her contract.  The contract allows her use of the gym for payments made, not when she feels that it is over.  There will be no accepted pro-rated check and if full payment is not received she will be handed over to our collections department.  The sad thing is, she makes it sound like we were not willing to help and that we make it difficult to cancel, where the fact is, Anthony the GM, did except a non-contractual method of cancellation.  He went above and beyond what most all fitness centers would do to cancel this member out.

I have attached the lease agreement and utility bill Ms. [redacted] has provided.  Unfortunately, neither was accepted by our legal department as valid proof of a move.  The lease agreement is a person to person agreement that was not issued by a verified landlord or real estate company....

 These generic lease agreements can be purchased at any office supply store and filled in.  Secondly, the utility bill clearly shows a Washington address, but service of the utility bill still being at an address in Surprise, AZ.  I would welcome Ms. [redacted] to provide a utility bill that's service is actually out of our 25 mile policy, but as of this complaint, all we have is a generic lease agreement and a utility bill that states she is paying for service is Surprise, not Washington as she is trying to imply.

This member signed 2 different contracts.  One for himself and one for his son.  Both signed contracts are added as attachments.  Our software system allows us to view if and when the email that was sent was opened.  All contracts are emailed to clients and we have checked and...

have documentation that they have been viewed by this member.  So, his claim that he did not know these policies is not valid.  There will be no refund.

the contract for myself was from July to January and I got charged additional month for January to February and I went into the business in November end of November to December and cancelled so that is not a valid claim. My contract was only for 6 months. My sons was for a year but that's not correct because I only signed up for myself for 6 months so why would I sign up my son for a 12 month I was lied to when I signed up by Daniel theco owner. So I'm being charged for an additional month for myself that 7 months with only a dollar down for enrollment fee for both me and my son.

In regards to this complaint, this member was a member for well over a month and signed up for a three year program.  We have made numerous attempts to contact this person to no avail.  It is a strict policy and has been for over 5 years that no cancellation can be done over the phone....

 This particular member also purchased a tank top and postdated her payment that declined.  She has not reached out to us at all and in fact has blatantly avoided our multiple attempts to contact her.  It was only when we finally put her in our collections department that she wrote to the Revdex.com.  We will continue our efforts to collect the money that she is contractually bound to us for.

First, my last name is now Buchanan. It was previously Conard not [redacted] and that was my last name upon signing up. I just recently changed my last name to reflect my married name. Second, yes, Anthony did make an exception in taking my written cancellation by email vs by certified mail. However, when I first called to cancel, I was told the only way I could cancel was coming into the gym and cancelling in-person, which is completely false based on the contract. There was no mention of having the option to cancel by certified mail and that was an option I would have been totally fine with. I only saw that was how it goes after reviewing the contract on my own. Lastly, I am not considering my contract as over “when I feel like it is over” as stated in the businesses response. I am considering my contract as over at the end of my 30-day notice, which is 5/7/16 per my conversation with Anthony, the GM, and per the requirement of my contract. The only thing the contract mentions as far as ending a month-to-month membership is the following: “Memberships that roll over to a month-to-month basis require a 30-day written notice via certified mail to the address at the top of the agreement to cancel”. So, again, and as stated in my initial complaint: NOWHERE IN THE CONTRACT DOES IT STATE THAT ANY MONIES ARE DUE AFTER THE CONTRACT IS OVER WHICH, IN THIS CASE IS AT THE END OF MY 30-DAY NOTICE WHICH IS 5/7/16.