KOF Associates

Revdex.com spoke with the businessAt this time a check has been sent to the customer at the PO Box provided

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Mr [redacted] purchased his [redacted] on 07/02/and his first payment is not due until 09/27/ As I explained to him on several occasions that we would paid the 1st payment directly to the finance company on his behalf The remaining payments will be sent to him in a check form I spoke with him on 08/13/and informed him at his check would leave the office on that day for $I did mail it to himI used a stamp and did not track it because the remaining payments will not be due until 10/27/15, 11/27/and then 12/27/15.KOF feels like we have done no wrong to Mr*** As for Mr [redacted] returning the ***, he had days to cancel the deal and he didn't

This customer is looking for her refund from ***, which is the finance companyOnce a Kirby is sold this company pays KOF up front and then if any issues come up they collect on them So any refunds would come from them Having said that I informed [redacted] today of the cancellation (this was not done on a timely basic by our office, which we are sorry about) They will refund her this money and will take about days for the refund This customer has never called our office and has been talking to the salesperson who sold them the machine The sales staff has been instructed to have the customer call us and not them I will inform the customer of the way this will be handled

I was unaware that the customer was given a same as cash option Our dealer selling the Kirby never passed that on to us However, I have spoken with our Finance company and they will be refunding the customer the $ It will take to weeks for the refund and it will come from the finance company

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As requested, I have faxed a copy of the contract and the envelope of the certified letter (sent to the address on the Notice of Cancellation as provided by the sales person)Delivery of the original letter was attempted on Friday, Oct17, 2014; Tuesday, Oct28, 2014; and Wednesday, Nov5, The letter was returned to me on Dec1, 2014.As stated in the Notice of Cancellation, "If you do make the goods available to the seller and the seller does not pick them up within days of the date of your Notice of Cancellation {which in this case is 10/15/14, which was written on the contract by the sales person}, you may retain or dispose of the goods without any further obligation." The contract does not say days, nor does it say "business days," nor does it say "days from the time the business receives Notice of Cancellation." According to the terms of the contract given to me by the sales person, and which I mailed via certified mail, the business had until Tuesday, Nov4, to pick up the merchandise.The contract also states that "any payments made by you under the contact or sale, any negotiable instrument executed by you will be returned within TEN DAYS of the giving of your cancellation notice and any security interest arising out of the transaction will be cancelled." In this case, I made a $deposit toward the merchandise, which obviously has not been returned eitherNor has this been offered since the office manager was notified of the cancellation by the [redacted] Company earlier this monthWhen I spoke with [redacted] I made her aware that I had followed the contract to the letter, and had received help from a legal counselor to make sure I correctly understood the wording of the contract before responding to her attempts to reach meI also offered to forgo pursuing the $deposit if she were to send me a letter in writing acknowledging the contract as written and sent on Oct16, 2014, and releasing me from any further obligation, which I would then sign and send back to her or her counsel of recordI have maintained a courteous (if firm) manner with her on the phone, as has she with me, and I feel certain this unfortunate circumstance will be resolved in a manner consistent with the original Notice of Cancellation contract Regards, [redacted]

[redacted] from the business called and said that this customer charged back the amount of money from her bank and so does have her money back from the businessthe business can't refund money that has already been taken back from the business

I'm sorry for the delay in this matter I have been out of the office for days, which might explain the delay of Mr [redacted] refund His refund was done directly with the CC company on 10/16/ I don't have and receipt yet but I will track down a # for you

This customer is looking for her refund from ***, which is the finance company Once a Kirby is sold this company pays KOF up front and then if any issues come up they collect on them So any refunds would come from them Having said that I informed [redacted] today of the cancellation (this was not done on a timely basic by our office, which we are sorry about) They will refund her this money and will take about days for the refund This customer has never called our office and has been talking to the salesperson who sold them the machine The sales staff has been instructed to have the customer call us and not them I will inform the customer of the way this will be handled

[A default letter is
provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

** *** ***I am sorry you have been having such a hard time the past few monthsKOF Associates has done everything to cancel your order I did call *** while you were in office, KOF Associates did refund your original down payment of $***.**, we have no problem if you would like to come into
our office and pick a vacuum out to replace your one that was traded in of course we do not have your original trade in as we only hold them for daysWe would not have had a problem with you picking one out back in November on the many occasions you had stopped by but I dont recall you mentioning you needed one.Thank youM*** S*Office ManagerKOF Associates

This machine has been picked up from Ms*** as of 07/13/15. Her contract will be cancelled with finance company today. Any other questions please feel free to call me at *** Thank you,*** ***Office Manager

I'm sorry for the delay in this matter. I have been out of the office for days, which might explain the delay of Mr*** refund. His refund was done directly with the CC company on 10/16/15. I don't have and receipt yet but I will track down a # for
you

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
My phone records show that I called KOF MULTIPLE times, so that was a straight up lie! I don't understand why I have to wait days when it was their mistake not cancelling! They should directly give me my money and get their own money back from their own financing companyThis is not resolved at all, it's a load of crock! Any more than days for a return that was THEIR salesman ' s fault is unacceptable! Reprimand him or take it from his paycheck I don't care, but I am severely angry and will never do business with them again! I'm looking to sue if this is not resolved and go to court!

When Mr *** *** purchased the Kirby on 10/13/he was given months same as cash. THIS STARTED the day of purchase 10/13/14. Mr*** made his 1st payment on 01/12/which means he had until 10/13/to pay it off in full without incurring and fees. Which the finance
company has explained to him on several occasions.When we sell the Kirby we use the finance, United Consumer Financial Svc. The finance company pays us up front. The customer is then responsible to make payments to themAs Mr*** has done. He provided us with these copies. Mr*** has been in contact with the finance company since March of He has been very belligerent with UCFS each time he calls them. His Acct # is *** and as we haven't collected any money from him we have no responsible here. When I talked with United Consumer Financial Svcabout Mr*** they informed me that they would handle this issue Andrea B***Office Mgr

Mr*** ***, on behalf of KOF Associates, I would like to apologize to you and your entire community for the inexcusable behavior of our reps. Our Staff and field reps go thru training designed to create positive representation to both our customer and/or potential customersI would
like to inform you that disciplinary action has been taken as well as a termination has occurred as a result of the information you have provided.Please accept out sincere apologize and advise your HOA we will not solicit in your community again we have advised our entire organizationIf do have a customer or potential customer call in for an appointment we will advise the customer to make the HOA aware that a rep from KOF Associates will be coming to their home so that way HOA will be aware of appointment details.Thank you Marisa S*Office ManagerKOF Associates LLC

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I was looking for electronic response and have been busy at workMy phone records show that I called KOF MULTIPLE times, so that was a straight up lie! I don't understand why I have to wait days when it was their mistake not cancelling! They should directly give me my money and get their own money back from their own financing companyThis is not resolved at all, it's a load of crock! Any more than days for a return that was THEIR salesman ' s fault is unacceptable! Reprimand him or take it from his paycheck I don't care, but I am severely angry and will never do business with them again! I'm looking to sue if this is not resolved and go to court!

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have recieved my checkI do not like that I was given the run around When threatened with a lawyer, I got it within business days They were about to try to make me wait another days I think they are very unprofessional and will not do business with them again I am just glad I FINALLY got my money - days, rather than the I was promised.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Thank you for replacing my Vacuum Cleaner, but my complaint is mostly about the money I paid, which by law I should received back, I informed you on many occasion that *** will not refund me any money unless it is okayed by your office, yes you called while I was there but the very next day I was told they did not received a call from you even after I told them I was there when you called, I spoke to you and explained that to you that very week, you then stated to me that you boss would call and have them to refund my money, never heard from *** nor your office, I waited and waited, they refuse to refund me anything until your office say so, maybe if you follow it up in writing (copy to me as well) I would be able to have Revdex.com assist me in getting my refund directly from them with proof of letter, again thank you for the Vacuum Cleaner, I will contact you and have my nurse to pick it up. Thank you ]
Regards,
*** ***