KOF Associates

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
My phone records show that I called KOF MULTIPLE times, so that was a straight up lie! I don't understand why I have to wait days when it was their mistake not cancelling! They should directly give me my money and get their own money back from their own financing companyThis is not resolved at all, it's a load of crock! Any more than days for a return that was THEIR salesman's fault is unacceptable! Reprimand him or take it from his paycheck I don't care, but I am severely angry and will never do business with them again! I'm looking to sue if this is not resolved and go to court!

I was unaware that the customer was given a same as cash option.  Our dealer selling the Kirby never passed that on to us.  However, I have spoken with our Finance company and they will be refunding the customer the $91.  It will take  1 to 2 weeks for the refund and it will come...

from the finance company.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have received my check. I do not like that I was given the run around.  When threatened with a lawyer, I got it within 4 business days.  They were about to try to make me wait another 30 days.  I think they are very unprofessional and will not do business with them again.  I am just glad I FINALLY got my money - 40 days,  rather than the 30 I was promised. 
Regards,
[redacted]

In reply to Ms [redacted], 12.8000001907349px; font-family: arial, sans-serif;">Ms. [redacted] was not approved by our 1st finance company, however, we have several companies.  She was approved by a secondary company, [redacted] on 6/08/2015.  She approved the contract on 06/08/15 before 11:00 AM.  Her first payment was due 07/20/15 and the money was coming out of her checking account, again she approved that.Please let me know if you need any other information on this.[redacted]

In reply to Ms [redacted],Ms. [redacted] was not approved by our 1st finance company, however, we have several companies.  She was approved by a secondary company, [redacted] on 6/08/2015.  She approved the contract on 06/08/15 before 11:00 AM.  Her first payment was...

due 07/20/15 and the money was coming out of her checking account, again she approved that.Please let me know if you need any other information on this.[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I tried numerous times to have someone to come out before. Unfortunately, the company failed to return any of my calls until I filed this complaint. I already purchased another product to clean my home and the representative was made aware of that. Also, they charged me over the amount of the value of the product. I want my $[redacted] and they can have the product back. As the representative stated, the product has defects which they were aware but I was not told that when the purchase was made. They has unfair business practices so I submitted another complaint.  
Regards,
[redacted]

[redacted] called from the business stated that they are willing to have a rep come out and do a re demo (showing how to use to product). She stated that the product has a lot of safety features that can affect it not to work properly. [redacted] stated that the product has a 3 year warranty. She...

also stated that the product is outside of the 3 day cancellation so no refund will be issued back. [redacted] stated if the product is defective they will replace it.

I'm sorry for the delay in this matter.  I have been out of the office for 10 days, which might explain the delay of Mr. [redacted] refund.  His refund was done directly with the CC company on 10/16/15.  I don't have and receipt yet but I will track down a # for you.

This customer is looking for her refund from [redacted], which is the finance company. Once a Kirby is sold this company pays KOF up front and then if any issues come up they collect on them.  So any refunds would come from them.  Having said that I informed [redacted] today of the cancellation...

(this was not done on a timely basic by our office, which we are sorry about).  They will refund her this money and will take about 30 days for the refund.  This customer has never called our office and has been talking to the salesperson who sold them the machine.  The sales staff has been instructed to have the customer call us and not them.   I will inform the customer of the way this will be handled.

Business confirmed this was been refunded to the customer.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

I was unaware that the customer was given a same as cash option.  Our dealer selling the Kirby never passed that on to us.  However, I have spoken with our Finance company and they will be refunding the customer the $91.  It will take  1 to 2 weeks for the refund and it...

will come from the finance company.

This customer is looking for her refund from [redacted], which is the  finance company.  Once a Kirby is sold this company pays KOF up front and then if any issues come up they collect on them.  So any refunds would come from them.  Having said that I informed [redacted] today of...

the cancellation (this was not done on a timely basic by our office, which we are sorry about).  They will refund her this money and will take about 30 days for the refund.  This customer has never called our office and has been talking to the salesperson who sold them the machine.  The sales staff has been instructed to have the customer call us and not them.  
I will inform the customer of the way this will be handled.

Mr. [redacted] purchased his [redacted] on 07/02/15 and his first payment is not due until 09/27/15.  As I explained to him on several occasions that we would paid the 1st payment directly to the finance company on his behalf.  The remaining 3 payments will be sent to him in a check...

form.  I spoke with him on 08/13/15 and informed him at his check would leave the office on that day for $180.18. I did mail it to him. I used a stamp and did not track it because the remaining payments will not be due until 10/27/15, 11/27/15 and then 12/27/15.KOF feels like we have done no wrong to Mr. [redacted].  As for Mr. [redacted] returning the [redacted], he had 3 days to cancel the deal and he didn't.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com spoke with the business. She said that the vacuum sent to the customer was hers, but they gave the customer a $300 check to buy a new one since she was certain it was not her original vacuum. The reason the $1,260 refund had not...

taken place yet is because the customer filed a dispute with the credit card company and if they refunded the amount on to her card it would be like a double charge when the process with the credit card company went through. Instead of a refund on the card the customer was mailed a certified letter with a check in the mentioned amount so that she could close the dispute and would have the money.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As requested, I have faxed a copy of the contract and the envelope of the certified letter (sent to the address on the Notice of Cancellation as provided by the sales person). Delivery of the original letter was attempted on Friday, Oct. 17, 2014; Tuesday, Oct. 28, 2014; and Wednesday, Nov. 5, 2014. The letter was returned to me on Dec. 1, 2014.As stated in the Notice of Cancellation, "If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation {which in this case is 10/15/14, which was written on the contract by the sales person}, you may retain or dispose of the goods without any further obligation." The contract does not say 30 days, nor does it say 20 "business days," nor does it say "20 days from the time the business receives Notice of Cancellation." According to the terms of the contract given to me by the sales person, and which I mailed via certified mail, the business had until Tuesday, Nov. 4, 2014 to pick up the merchandise.The contract also states that "any payments made by you under the contact or sale, any negotiable instrument executed by you will be returned within TEN DAYS of the giving of your cancellation notice and any security interest arising out of the transaction will be cancelled." In this case, I made a $75 deposit toward the merchandise, which obviously has not been returned either. Nor has this been offered since the office manager was notified of the cancellation by the [redacted] Company earlier this month. When I spoke with [redacted] I made her aware that I had followed the contract to the letter, and had received help from a legal counselor to make sure I correctly understood the wording of the contract before responding to her attempts to reach me. I also offered to forgo pursuing the $75 deposit if she were to send me a letter in writing acknowledging the contract as written and sent on Oct. 16, 2014, and releasing me from any further obligation, which I would then sign and send back to her or her counsel of record. I have maintained a courteous (if firm) manner with her on the phone, as has she with me, and I feel certain this unfortunate circumstance will be resolved in a manner consistent with the original Notice of Cancellation contract.
Regards,[redacted]

Revdex.com spoke with the business. At this time a check has been sent to the customer at the PO Box provided.

[redacted]
[redacted]
[redacted]  [redacted] 34); font-size: 12.8000001907349px; font-family: arial, sans-serif;">I have checked with Kirby corporate headquarters. As of 08/07/2014 this complaint has been close and Ms. [redacted] was returned her trade-in vacuum.  In addition to the return vacuum I also checked with the finance company to make sure her financing was cancelled and she was not charged for the Kirby vacuum which was returned to our office 06/26/14.

When Mr [redacted] purchased the Kirby on 10/13/14 he was given 12 months same as cash.  THIS STARTED the day of purchase 10/13/14.  Mr. [redacted] made his 1st payment on 01/12/15 which means he had until 10/13/15 to pay it off in full without incurring and fees.  Which the finance...

company has explained to him on several occasions.When we sell the Kirby we use the finance,  United Consumer Financial Svc.  The finance company pays us up front.  The customer is then responsible to make payments to them. As Mr. [redacted] has done.  He provided us with these copies.  Mr. [redacted] has been in contact with the finance company since March of 2016. He has been very belligerent with UCFS each time he calls them.  His Acct # is [redacted] and as we haven't collected  any money from him we have no responsible here. 
When I talked with United Consumer Financial Svc. about Mr. [redacted] they informed me that they would handle this issue.
 
Andrea B[redacted]
Office Mgr.