KOF Associates

[redacted], Revdex.com Complaints, On 12/11/14 our office received a formal complaint from [redacted] World Headquarters regarding [redacted] wanting to cancel her [redacted] purchase. I'm the new office manager here, but I have worked in the office for several years. I have not heard one word about [redacted]...

[redacted] wanting to cancel her [redacted] purchase. I know that the mail lady drops off Certified mail to us and that every day from 9:00 am to about 6:30 pm someone is in the office. Even if no one is at the front desk she will drop off the mail. Having said that, I'm not sure how a office staff of 5 would not be here to receive mail. So if [redacted] has a returned letter from our office that would be nice to see. Even without seeing it we are willing to pickup the [redacted] and let her out of her contract. The follow is a log of when I tried to contact her in this matter. On 12/11 the day I found out from [redacted] Headquarters about this matter at 1:25 I called [redacted] and left a message to please call the office so we can work something out. On 12/12 at 10:10 and 2:30 I called again, this time I called both the home and work number and left a message and gave her my cell # to call me on. On 12/15 at 4:15 left a message. I also talked with [redacted] Headquarters to find out how best to handle this matter. On 12/16 again 1:10 and 4:30 and left a message On 12/17 at 12:15 Left message 12/18 at 10:15 [redacted] called the office and we spoke. I apologized to [redacted] for all the trouble she had with the office. I informed her I was the new [redacted] and would be happy to assist her with the cancellation. I offered to set up a time to pick up our machine and then the office would release her out of the contract. She told me that she no longer had the machine and according to our contract; If the machine was not picked up after 30 days of notifying the office of cancellation then she could dispose of the goods without further obligation. I explained to her that we had never received the cancellation notice from her but again we would be willing to let her out of the contract if we could get the [redacted] back. [redacted] said point blank, "This was now a matter with the Revdex.com and her attorney." KOF is more than willing to let [redacted] out of her contract if we can get a copy of the Certified Letter, Copy of the Tracking # for the letter and a copy of her contract. Also the return of the [redacted]. Thanks for your help in this matter. [redacted]
[redacted]
[redacted]

[redacted] from the business called and said that this customer charged back the amount of money from her bank and so does have her money back from the business. the business can't refund money that has already been taken back from the business.

Review: KIRBY OF FREDERICKSBURG sold on 10/23/2014 a vacuum for the amount of $ 1,400.00 12 installment payments same as cash, first payment will due 1/13/2015.

[redacted] paid the following installment payments see attached 12 cashed checks.

1/12/2015 Check [redacted] for the amount of $ 117.00

2/6/2015 Check [redacted] for the amount of $ 117.00

3/9/2015 Check [redacted] for the amount of $ 117.00

04/08/2015 Check [redacted] for the amount of $ 117.00

05/09/2015 Check [redacted] for the amount of $ 117.00

06/08/2015 Check [redacted] for the amount of $ 117.00

07/08/2015 Check [redacted] for the amount of $ 117.00

08/07/2015 Check [redacted] for the amount of $ 117.00

09/08/2015 Check [redacted] for the amount of $ 117.00

10/08/2015 Check [redacted] for the amount of $ 117.00

11/06/2015 Check [redacted] for the amount of $ 117.00

12/06/2015 Check [redacted] for the amount of $ 117.00

Grand total for the 12 consecutive payments $ 1,404.00

This contract is Paid In Full, however, Kirby of Fredericksburg place this contract with finance company, and they charge $ 396.00. and report to credit report bureau late and payments,

which affecting my credit score when I am in the middle of buying my first home.

I ask you to correct this immediately and hold you responsible of t he damage this mal business practice is causing me.

Sincerely,

[redacted]Desired Settlement: Urgent

Business

Response:

When Mr [redacted] purchased the Kirby on 10/13/14 he was given 12 months same as cash. THIS STARTED the day of purchase 10/13/14. Mr. [redacted] made his 1st payment on 01/12/15 which means he had until 10/13/15 to pay it off in full without incurring and fees. Which the finance company has explained to him on several occasions.When we sell the Kirby we use the finance, United Consumer Financial Svc. The finance company pays us up front. The customer is then responsible to make payments to them. As Mr. [redacted] has done. He provided us with these copies. Mr. [redacted] has been in contact with the finance company since March of 2016. He has been very belligerent with UCFS each time he calls them. His Acct # is [redacted] and as we haven't collected any money from him we have no responsible here. When I talked with United Consumer Financial Svc. about Mr. [redacted] they informed me that they would handle this issue. Andrea B[redacted]Office Mgr.

Review: I signed a legal contract on 5/29/2015 for the purchase of a [redacted] vacuum cleaner with KOH. I was told by the sales man that I was turned down by the first creditor but was assured I was financed by their creditor that same day. I agreed to the payment plan terms and was given the product that very same day. I also made a good faith payment of $99 along with my trade-in of a [redacted] vacuum/steamer valued at $399. 40 days after signing the contract, I received a letter from [redacted] informing me that my credit request was denied. KOH is now requesting to pick up their [redacted] product but cannot promise I will get my original [redacted] back in operating condition. The sales person that sold me the product cannot be reached and the number I have for KOH is unanswered.Desired Settlement: Wish to know rights as a consumer on the limitations of a purchase contract between the consumer and the business.

Business

Response:

In reply to Ms [redacted],Ms. [redacted] was not approved by our 1st finance company, however, we have several companies. She was approved by a secondary company, [redacted] on 6/08/2015. She approved the contract on 06/08/15 before 11:00 AM. Her first payment was due 07/20/15 and the money was coming out of her checking account, again she approved that.Please let me know if you need any other information on this.[redacted]

Review: I canceled my contract with Kirby and the representative never sent the cancellation request to their financing company. I am now being charged for a Kirby I don't have and both companies are unwilling to help me. The most they can do is make me wait a month for my moneyback. Why take so long when it was their mistake? Terrible service and rude staff!Desired Settlement: I want my money back and I think it's unacceptable that I have to wait a month for their mess up!

Business

Response:

This customer is looking for her refund from [redacted], which is the finance company. Once a Kirby is sold this company pays KOF up front and then if any issues come up they collect on them. So any refunds would come from them. Having said that I informed [redacted] today of the cancellation (this was not done on a timely basic by our office, which we are sorry about). They will refund her this money and will take about 30 days for the refund. This customer has never called our office and has been talking to the salesperson who sold them the machine. The sales staff has been instructed to have the customer call us and not them.

Review: I was promised (4) four rebate checks, due to the fact I could not make payments until January 2016 and they insisted on 09/27/15. So they ag[redacted] to make the first (4) payments for me through these rebate checks of 60.66 each. I have not received these checks. The sale was made on 07/02/15 at my residence. (I apologize I did not click the [redacted] box where the sale occurred). The salesman was Donovan W[redacted] and he signed this agreement. I have made several phone calles speaking with various people and being promised these checks and they keep changing their response and that I will receive them. The last call received by a person named Andrea on 08/04/15 at 04:20pm, stating my first payment will be made by them and she will mail me the remaining three (3) checks in the next couple of days (After 08/04). This has not happened and it is 08/13/15. I have a record of all calls and all lies told to me by these people.Desired Settlement: I would like to just return the vacuum and all accessories immediately and just cancel this order. I have spoke with my wife about it and we need to have this item picked up by one of their representatives immediately.

Business

Response:

Mr. [redacted] purchased his [redacted] on 07/02/15 and his first payment is not due until 09/27/15. As I explained to him on several occasions that we would paid the 1st payment directly to the finance company on his behalf. The remaining 3 payments will be sent to him in a check form. I spoke with him on 08/13/15 and informed him at his check would leave the office on that day for $180.18. I did mail it to him. I used a stamp and did not track it because the remaining payments will not be due until 10/27/15, 11/27/15 and then 12/27/15.KOF feels like we have done no wrong to Mr. [redacted]. As for Mr. [redacted] returning the [redacted], he had 3 days to cancel the deal and he didn't.

Review: On 21 Mar 2016 I purchased a new [redacted],on contract from KOF Associates LLC of Fredericksburg, VA.

Before signing the contract I specifically asked would there be a financial interest charge when I pay my first installation of on 6-21-2016, both the dealer representative and the financial young lady stated no, that there will not be incurred interest until after the first month payment (June-21-2016). So I agreed in a binding contract and I told the Kirby rep and his financial advisor that I will pay the product off in full before the first payment of $74.89 on 6-21-2016 and to use my credit card as the source of direct payment.

Today, 4 Apr 2016, I get a notice stating my financial debt was sold to United Consumer Financial Services of Louisville, KY (800-338-6507), ref Acct number [redacted]. I called and they stated I owed $1,471.46...I WAS IN RAGED BECAUSE THERE IS NOWHERE IN THE CONTRACT OR SPOKEN WHEN I ASKED WOULD I INCUR INTEREST UP TO THE FIRST PAYMENT AND THE ANSWER WAS NO INTEREST WILL BE CHARGED.

In 15 days I've incurred $91.46 !!!...This is alarming to me as a consumer and something is drastically wrong with this picture.

As of 4 Apr 2016, I've paid in full $1,471.46. The orginal cost was $1,380.00.

I'm requesting a refund of $91.46 be credit to my Master Card.

[redacted]Desired Settlement: I'm requesting that the financial charge (interest) of $91.46 be credited to my Master Card.

Business

Response:

I was unaware that the customer was given a same as cash option. Our dealer selling the Kirby never passed that on to us. However, I have spoken with our Finance company and they will be refunding the customer the $91. It will take 1 to 2 weeks for the refund and it will come from the finance company.

Review: On Oct. 15, 2014 I purchased a [redacted] vacuum cleaner from a door to door salesperson. On Oct. 16, 2014 I filled out a copy of the contract cancelling the transaction as laid out by the salesperson the day before, and I mailed it via certified mail that day (within the 3 day window required to cancel the transaction). I made several attempts over the next week to contact KOF via the phone number they provided, with no success. I also contacted the credit company to inform them, and contacted the main [redacted] office. The representative at the main [redacted] office ([redacted]) said that she could not open a complaint file until after the 10 business days had passed. The contract states that KOF had 10 business days with which to respond and return my deposit of $75 (which they did not) and 20 business days in which to contact me and pick up the merchandise, after which time I may retain or dispose of the goods without any further obligation. No one contacted me to make said arrangements. The certified mail was returned to me on Nov. 28, 2014. On Dec. 11, I contacted the main [redacted] office and advised them of my situation and they offered to open a complaint file with KOF. However, I was told that I would still have to return the vacuum cleaner even though my cancellation contract clearly states that I could dispose of the merchandise if not contacted by KOF within 20 days of the date of my notice of cancellation (Oct. 16, 2014). I am now being contacted every few hours by a representative from KOF, not only at the phone number I provided to [redacted], but also at my work number, which I did not provide and did not authorize them to use as a contact number.Desired Settlement: Ideally, my desired outcome is 1) to stop receiving calls and instead resolve the situation through the Revdex.com; 2) receive a refund for my $75 deposit; and 3) be permitted to retain or dispose of the merchandise that was not picked up within 20 days of the date of my cancellation notice without any further obligation, as directed in the notice of cancellation.

Business

Response:

[redacted], Revdex.com Complaints, On 12/11/14 our office received a formal complaint from [redacted] World Headquarters regarding [redacted] wanting to cancel her [redacted] purchase. I'm the new office manager here, but I have worked in the office for several years. I have not heard one word about [redacted] wanting to cancel her [redacted] purchase. I know that the mail lady drops off Certified mail to us and that every day from 9:00 am to about 6:30 pm someone is in the office. Even if no one is at the front desk she will drop off the mail. Having said that, I'm not sure how a office staff of 5 would not be here to receive mail. So if [redacted] has a returned letter from our office that would be nice to see. Even without seeing it we are willing to pickup the [redacted] and let her out of her contract. The follow is a log of when I tried to contact her in this matter. On 12/11 the day I found out from [redacted] Headquarters about this matter at 1:25 I called [redacted] and left a message to please call the office so we can work something out. On 12/12 at 10:10 and 2:30 I called again, this time I called both the home and work number and left a message and gave her my cell # to call me on. On 12/15 at 4:15 left a message. I also talked with [redacted] Headquarters to find out how best to handle this matter. On 12/16 again 1:10 and 4:30 and left a message On 12/17 at 12:15 Left message 12/18 at 10:15 [redacted] called the office and we spoke. I apologized to [redacted] for all the trouble she had with the office. I informed her I was the new [redacted] and would be happy to assist her with the cancellation. I offered to set up a time to pick up our machine and then the office would release her out of the contract. She told me that she no longer had the machine and according to our contract; If the machine was not picked up after 30 days of notifying the office of cancellation then she could dispose of the goods without further obligation. I explained to her that we had never received the cancellation notice from her but again we would be willing to let her out of the contract if we could get the [redacted] back. [redacted] said point blank, "This was now a matter with the Revdex.com and her attorney." KOF is more than willing to let [redacted] out of her contract if we can get a copy of the Certified Letter, Copy of the Tracking # for the letter and a copy of her contract. Also the return of the [redacted]. Thanks for your help in this matter. [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As requested, I have faxed a copy of the contract and the envelope of the certified letter (sent to the address on the Notice of Cancellation as provided by the sales person). Delivery of the original letter was attempted on Friday, Oct. 17, 2014; Tuesday, Oct. 28, 2014; and Wednesday, Nov. 5, 2014. The letter was returned to me on Dec. 1, 2014.As stated in the Notice of Cancellation, "If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your Notice of Cancellation {which in this case is 10/15/14, which was written on the contract by the sales person}, you may retain or dispose of the goods without any further obligation." The contract does not say 30 days, nor does it say 20 "business days," nor does it say "20 days from the time the business receives Notice of Cancellation." According to the terms of the contract given to me by the sales person, and which I mailed via certified mail, the business had until Tuesday, Nov. 4, 2014 to pick up the merchandise.The contract also states that "any payments made by you under the contact or sale, any negotiable instrument executed by you will be returned within TEN DAYS of the giving of your cancellation notice and any security interest arising out of the transaction will be cancelled." In this case, I made a $75 deposit toward the merchandise, which obviously has not been returned either. Nor has this been offered since the office manager was notified of the cancellation by the [redacted] Company earlier this month. When I spoke with [redacted] I made her aware that I had followed the contract to the letter, and had received help from a legal counselor to make sure I correctly understood the wording of the contract before responding to her attempts to reach me. I also offered to forgo pursuing the $75 deposit if she were to send me a letter in writing acknowledging the contract as written and sent on Oct. 16, 2014, and releasing me from any further obligation, which I would then sign and send back to her or her counsel of record. I have maintained a courteous (if firm) manner with her on the phone, as has she with me, and I feel certain this unfortunate circumstance will be resolved in a manner consistent with the original Notice of Cancellation contract.

Regards,

Review: I purchased a [redacted] from a door-2-door salesperson. It was a very high pressured sale. I tried to refuse the sale several times with even more pleads, by the manager, to help the young college man reach his goal. The vacuum is extremely expensive ($[redacted]). I was told that I could use the 12mo same-as-cash but was not told that my payments would have to be doubled to do so. This was after the monthly payment were decided on. I was not told that there was noreturn policy when I purchased the product. After using the vacuum several times, I realized that it was just too heavy for me to maneuver. It does not pivot or turn, you can't tilt it back to move it, doesn't go under my furniture, doesn't have a handle for the tool caddy; the entire head has to be removed in order to use the hose/tools and it is too heavy to carry up & down the stairs. I have a 90% detached rotor cup in my shoulder making it extremely difficult/painful to use. I am on a fixed income and simply can not afford to keep a vacuum that hurts my shoulder to use. I have 2 dogs, 1 that sheds profusely and 3 floors to keep up with therefore, I need a vacuum I can use often. I called the college salesman for assistance but discovered he no longer works there so he referred me back to the company. I called and spoke to a [redacted] (7/26/13) who stated she would check with her manager and call me back on Monday. She said they would try to resolve the situation. They have not. I received a voice-mail to return her call that Monday and have tried numerous calls back; requesting a return call but I haven't received one. I feel the company should return my calls and address my issue. Their product is just too difficult for me too use; their sale tactics are too high pressured; their product is too expensive and it is unreasonable not to be able to return a product that isn't suitable for my abilities. I have since had a 2nd salesman at my door. He said he would request a return call for me but I have not received one.Desired Settlement: I would like to return the vacuum and receive a full refund of my deposit ($[redacted]) and my 2payments of $[redacted]. The vacuum is in the same condition as when I received it. I would even accept paying for the one month I had it ($[redacted]).

Business

Response:

[redacted] with [redacted] of Fredericksburg advised that they have sent a letter to the consumer advising that they are not able to return or give a refund because the consumer is too far into her financing with her lender. [redacted] did reach out to the finance company who states they could not release the loan.

[redacted] did offer to put the vacuum under consignment, try to sell it and put that money towards the loan.

Review: I bought a [redacted] on june 25th and canceled on june 26th. I received the cancellation notice from the financial company that my payments had been cancelled. I also received a call from [redacted], the team leader to try to have me reconsider and I did not. He never called me back to make arrangements for my old vacuum to be brought back to me and for them to get their product from my house. I have called and called them and they either never answer or they just take a message and do not call me back. This has been going on well over a monthDesired Settlement: I want my vacuum cleaner back.

Business

Response:

[redacted]I have checked with Kirby corporate headquarters. As of 08/07/2014 this complaint has been close and Ms. [redacted] was returned her trade-in vacuum. In addition to the return vacuum I also checked with the finance company to make sure her financing was cancelled and she was not charged for the Kirby vacuum which was returned to our office 06/26/14.

Review: I purchased a Kirby Avalir Home Care System on 9/23/2015. I mailed a certified Notice of Cancellation letter and the system was picked up on 9/25/2015, KOF received my certified cancellation on 9/29/2015. As indicated in the contract I should receive my $1600.00 refund in 10 business days. I call on 10/12/2015 and talked to Ms. [redacted] who was suppose to return my call the same day. No return call. I call on 10/13/2015 and talked to Gus who was suppose to send me a refund confirmation email. No email. I call back on 10/14/2015 and talk to [redacted] again. She indicated that she had to talk to her boss who was out to lunch and that she would call me back by 3:00 PM. No call back. I left messages on 10/15/2015 but no one return the calls. This seems to be a recurring problem with KOF based on the complaints you have received.Desired Settlement: Refund of my $1600.00 plus 18% annual interest if not received by 10/23/2015.

Business

Response:

I'm sorry for the delay in this matter. I have been out of the office for 10 days, which might explain the delay of Mr. [redacted] refund. His refund was done directly with the CC company on 10/16/15. I don't have and receipt yet but I will track down a # for you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I signed a legal contract on 5/29/2015 for the purchase of a [redacted] vacuum cleaner with KOH. I was told by the sales man that I was turned down by the first creditor but was assured I was financed by their creditor that same day. I agreed to the payment plan terms and was given the product that very same day. I also made a good faith payment of $99 along with my trade-in of a [redacted] vacuum/steamer valued at $399. 40 days after signing the contract, I received a letter from [redacted] informing me that my credit request was denied. KOH is now requesting to pick up their [redacted] product but cannot promise I will get my original [redacted] back in operating condition. The sales person that sold me the product cannot be reached and the number I have for KOH is unanswered.Desired Settlement: Wish to know rights as a consumer on the limitations of a purchase contract between the consumer and the business.

Consumer

Response:

Business

Response:

In reply to Ms [redacted],Ms. [redacted] was not approved by our 1st finance company, however, we have several companies. She was approved by a secondary company, [redacted] on 6/08/2015. She approved the contract on 06/08/15 before 11:00 AM. Her first payment was due 07/20/15 and the money was coming out of her checking account, again she approved that.Please let me know if you need any other information on this.[redacted]

Review: A representative from Kirby of [redacted] (KOF) came to my home on October 26, 2013 and offered to shampoo two rooms of carpet. I was told there was nothing I had to buy. The rep was demonstrating the vacuum cleaner and did shampoo two rooms of carpet in my home. At the end of the demonstration, I was told that I could trade in my vacuum cleaner and any other cleaning tools I had. I traded in my vacuum cleaner, rug shampooer and a steam mop. I was given a total of $1200 for the three tools. I then wrote out a check for $1885 and the rep. took my three tools away as a trade-in. On the following Monday morning, October 28, 2013 I called KOF to speak with the rep. who had sold me the vacuum and was told she was not available and left a message for her to call me back. I sent in my cancellation notice as the contract stated (three business days to cancel) that Monday and put a stop payment on the check I had written. The rep. and I spoke that Monday and I told her I was cancelling the purchase and that I wanted my equipment back within the 10 day period that the contract stated. The contract also states if I make the goods available to the seller and the seller does not pick them up within 30 days of the date of my cancellation, I may retain or dispose of the goods without further obligation. The [redacted] called me on November 7 and 8 and asked for the names of the equipment. I gave him the name of the vacuum cleaner and the steam mop. I could not remember the name of the shampooer. He said he would call me back after looking for my equipment. I never heard back from him so I tried to contact him on December 2 and his number had been disconnected. I called back to the main office and they had him to get in touch with me. The [redacted] came to my home on December 3 with three tools that were supposed to be tagged as mine and I told him neither tool was mine and that I would personally come to [redacted] on that Thursday, December 5 which is 60 miles round trip from my home and I would go through their storage compartment to locate my equipment. I did not find my equipment. I went back to the office and talked with the office manager/receptionist and she assured me that a Mr. Archer would get back to me to decide if he would reimburse me for my equipment. Contractually, I own the Kirby vacuum cleaner because the 30 day period has lapsed and also according to the contract, if I cancelled the purchase any traded in equipment should be returned within 10 days of the purchase.Desired Settlement: This company has a really bad policy on how they handle buyers' property. I am aware that they sell off the previously owned equipment and mine was in very good condition is the reason I want it return or replaced. If not replaced, I would like the monetary value the rep. gave for the equipment traded-in.

Business

Response:

The business called today and said once the customer canceled the order her machines were brought back to her home. The machines are tagged once they arrive and are held until the cancellation time frame is over, in case of a return. However, once she canceled her order and wanted her machines returned to her she stated they were not the right machines. Because it wasn’t clear how they were not the right machines she was given the [redacted].

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The company called me on Friday, December 13, and offered me the [redacted] vacuum in exchange for the equipment of mine that they were not able to return. I accepted and have the new vaccum and asked for a training session and warranty on the [redacted] vacuum and they agreed. I was supposed to have met the [redacted] at my home on Monday, December 16 and he never showed. I have not heard from [redacted] since.

Business

Response:

spoke with the business. They are going to have the [redacted] call her and set that appointment up with her.

Review: I am a senior citizen residing in [redacted] who was approached at my home by some vacuum cleaner salespeople on May 3 of this year. I was impressed by the demo and purchased a [redacted] vacuum cleaner for $1,260 from Kirby of Fredericksburg. Overnight I thought the money could be put to better use for a headstone for my brother who died last year. The following day, Sunday, I called my credit card company to stop the payment. However, I was informed that the payment had already been processed and the seller was the only one to stop the transaction. I was then given a telephone number for the Kirby head office to pursue the matter. I called Kirby of VA several times that day but no one ever answered the telephone. I called the Kirby head office and they instructed me to sign the contract/cancellation notice and mail it to Kirby of Fredericksburg within 5 post-marked business days (as stipulated by the contract). I mailed the cancellation notice that same day, May 5, and tracked the mail until it was delivered on May 9. A week later the salesperson showed up unexpectedly at my door, collected the Kirby, all the time chastising me for cancelling the sale, and refusing to give me a receipt for the machine they took away. I have been calling Kirby of Fredericksburg every day since, no one has ever answered the phone and voice messages I have left have gone unanswered. I have also been calling the Kirby head office where I was informed that a credit of $1,260 had been posted to my account on June 6. As of this writing, July 3, and after calls to my credit card company, NO SUCH CREDIT HAS BEEN POSTED!! Now my calls to the Kirby head office are also being ignored. Furthermore, a $300 [redacted] vacuum cleaner that was traded in has not been returned (as stipulated by the contract).Desired Settlement: I would like to have the total amount of $1,260 credited to my credit card account and the return of my Ricar vacuum cleaner traded in as stipulated by the purchase contract.

Business

Response:

Revdex.com spoke with the business. She said that the vacuum sent to the customer was hers, but they gave the customer a $300 check to buy a new one since she was certain it was not her original vacuum. The reason the $1,260 refund had not taken place yet is because the customer filed a dispute with the credit card company and if they refunded the amount on to her card it would be like a double charge when the process with the credit card company went through. Instead of a refund on the card the customer was mailed a certified letter with a check in the mentioned amount so that she could close the dispute and would have the money.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: A sales representative came to my house on Saturday 14 Dec 13 for an in house demonstration of the [redacted] vacuum. I initially liked the purchase, but I did some research after the sales representative left and decided that the cost of the vacuum $2,000 was not affordable for me at this time. I immediately contacted the company and left voice messages on for the company at 6:40 pm that Saturday to request a return of the purchase. The contract said that as the buyer, I can cancel this transaction at any time prior to midnight of the third business day after the date of the transactions. I have left 8 voice messages on Dec 16, 2013 and two voices messages on 17 Dec 13. [redacted] and [redacted] told me they would send a representative back to pick-up the equipment, but I have not heard back from the company since 17 Dec 13. I have called [redacted] and [redacted] several times since 17 Dec 13 without any call backs. I called the finance company and told them that I wanted to cancel my transaction on 17 Dec 13 at [redacted] because I had given the representative a voided check and a check posted dated for 26 Dec 13 for the first payment. The sales representative also took two of my vacuums ( a [redacted] and [redacted] upright vacuum) as trade in for the new vacuum.Desired Settlement: I want them to return my old vacuums and pick-up their equipment. I don't want them to cash my post dated check for 26 Dec 13. I want the company to call me back and respond to my messages.

Business

Response:

I spoke with the business and they stated that they have honored the consumer cancellation and have traded products since.

Review: I cancelled my contract with [redacted] on December 18th. I federal expressed letter to them and they received letter on December 19th. They sent a Salesman to my address immediately to try to renegotiate a new contract . I declined to do so. They left refusing to take vacuum. A week later another sales person came and again tried to persuade me to do another contract, I again declined and they took vacuum. This in now January 12th and they still have not processed my credit on my credit card and have not responded to me at all.

Business

Response:

[redacted] from the business called and said that this customer charged back the amount of money from her bank and so does have her money back from the business. the business can't refund money that has already been taken back from the business.

Review: I entered into a contract for a [redacted] vacuum with KOF at the end of May. I sent in a cancellation of my contract within the time frame allowed on the contract. I contacted my sales rep via personal cell phone and he assured me that someone would be coming to get the machine. In return, he called the company and told them that I was going to continue with the contract. This was a lie. I then contacted the KOF office, who told me of this and we arranged to have someone come pick up the machine over the weekend. No one ever called to come get the machine. I contacted a supervisor who then agreed to have someone come to pick up the machine on the following weekend. No one ever called. I left another message regarding pick up. The supervisor called me wanting to pick the machine up on a Tuesday morning after I was already at work and had no way to arrange for someone to be at my home. I have left messages on a regular basis since this with no return call. I cannot afford the upcoming payments and I have made it very clear that I do not want this machine.Desired Settlement: I want someone to pick up the [redacted] machine and for the contract to be cancelled.

Business

Response:

This machine has been picked up from Ms. [redacted] as of 07/13/15. Her contract will be cancelled with finance company today. Any other questions please feel free to call me at [redacted] Thank you,[redacted]Office Manager