Kohl's Corporation

Review: I ordered a boys jersey and received a woman's sweater instead. I sent back the wrong item sent and never received a refund for the original purchased jersey. I have called and e-mailed several times. I was asked to mail the product back, send pictures, and now they are saying they didn't receive the item. I even have the e-mail from ups stating they delivered it. Each time I call it's like groundhog day, I have to go over the whole thing again and again with no solution.Desired Settlement: I just want my money back. It was their mistake from the beginning that they are not fixing. I'm tired of wasting my time for their mistake.

Business

Response:

Our records show a return for Kohls.com order #[redacted] was processed on 12/08/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

Review: I made an online purchase and never received my confirmation email with kohls cash. I have called back customer service twice and told my kohls cash would be emailed to me. It has never been emailed.Desired Settlement: I would like a store credit in the amount of my kolhls cash.

Business

Response:

We regret to hear the customer did not receive her anticipated Kohl's Cash from Kohls.com order #[redacted]. Our records show we sent the earned promotion to [redacted]. The e-mail was not returned, and we have no indication that the message was undeliverable. Regrettably we are not able place the value of the Kohl's Cash on a Store Credit. However, we would be more than happy to honor the Kohl's Cash on a future Kohls.com order. We advise the customer to reply with her new order number and we will credit her accordingly. We apologize for any inconvenience.

Review: On 11/23/15 I made an online purchase in the amount of $162.87. On 11/24/13 I noticed I was charged 3 times by Kohl's in the amount of $162.87, $133.43, $29.44. I had 2 items shipped to the store and the rest to my house. If you do the math the two lesser amounts equal the greater amount. Makes sense since they were broken down for the store vs shipped to home items. I called customer service on 11/25/15 to let them know that I was overcharged and to have them refund the amount to my card used during the purchase. However, I was told that since I was not the cardholder (my wife is) that they can't help me. They clearly see the overcharge, but its "policy" to not speak to me. I simply stated that I don't want the money on another card. I want it on the same card they took it off of.Desired Settlement: I want my money back on my card that they charged. I did not give them permission to take it off twice so why do they need my permission to fix their mistake. After they fix THEIR error I will take all merchandise back to the store and NEVER use Kohl's again since they are thieves.

Business

Response:

The charges on your charge card were authorizations that went to your charge card company when you hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order status. Your credit card company holds these funds; however, these authorizations will drop automatically within several business days.

Review: Hi there,

I was recently shopping at kohls a lot and over the summer I ran into a few problems I wasn't happy with! A coupon that wouldn't work, trouble with exchanges/returns. Then a pair of capris I purchased developed a hole after one wash and wear! Never had that happen before! I haven't had great experiences at kohls this year. I even emailed customer service more than once and wasn't thrilled with the lack of addressing my concerns. This past month I decided to give kohls one last try and I purchased some scarfs, gloves, etc. One the scarfs started shredding and just wasn't made of good quality. I emailed customer service and they stated "In Kohl's, we are proud to offer our No Questions Asked - Hassle-Free return policy for all purchases.There are several options on how to return an item.

1. In-Store

You may return an item purchased in store. Just bring the item together with the receipt to the Customer Service Desk on any Kohl's store near you. If in any case you don't have the receipt, just bring the item you'd like to return or exchange to the Customer Service Desk of any Kohl's store near you, and we'll take care of the rest." so I went back to the kohls in Milford, Massachusetts on 11/05/2015 and I took the scarf and original tags and showed threading was shredding etc and that I could t locate my receipt but had the tags and the lady at customer service named [redacted] was nice and said I could exchange it I needed to find another scarf or item for $28.00 since I didn't have my receipt and that I could go to any register. So I went around the store numerous times just to find something for $28.00 I finally found a scarf for $28.00 go to a register and the boy said he couldn't exchange it. I had him call over the girl I spoke with and she was explaining it. Then the new lady from customer service came over (I don't recall her name but was a shorter lady, heavy set dark hair up in a pony tail working customer service at Milford, ma location on 11/05/2015 at 5:52pm) she was hands down rude! Didn't allow the exchange said I couldn't unless I could find a clearance scarf! I told her I got it at that store and within the last month and she tried to say I got it at a different store then it got clearanced down and I told her that wasn't the case and I found another scarf by the same brand and design etc just the stripe was a slightly different color and she didn't care! I told her customer service said I could exchange it and she was rude saying "I am customer service" THEN to top it off not only did customer service via email tell me that then the girl from customer service who I spoke to when I arrived their [redacted] said right out "I told her that but that's what I was told" so customer service via email said I could exchange and then customer service when I arrived their said I could exchange just find one for $28.00 I spent so much time locating one just to have another customer service lady at the store be rude and not care other customer service told me differently. She didn't care and was pretty much an oh well! She does not care about the customers and hands down in disbelief that kohls allows people like that to represent their customer service! My time finding another scarf and gas wasted to be treated so rudely in a store is unacceptable! Needless to say I left and was unable to do the exchange!Desired Settlement: I would like a no hassle exchange!!!

Business

Response:

We recognize the importance of providing great service at all times. We make every effort to ensure that our customer's interactions with our associates are more than satisfactory and that they receive outstanding customer service during their visit. Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. we regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated.

Review: Placed order and Kohls immediately duplicated my order. I called them within 5 Minutes of receiving the email and they refused to rectify it even though these order had not shipped. They told me to refuse the order. When the order was received it was damaged w missing items. This happened 6 times as they sent them in multiple boxes not in one box. I kept having to call and spend hours on the phone with them without anything happening. It kept happening over and over. They then billed me for items I never ordered. They wouldn't give me my money even on items I never ordered. . I am still receiving items and having to fight with.them everyday. I Have not received any of my money back yet . I had to get my bank involved due to fraud. Still is not resolved yet.THEIR customer service dept does not even know what they r doing. They swear and use foul language w customers, they promise things that NEVER happen, put u on hold without warning, etc.Desired Settlement: All my money back. Apology from Vice President. A phone number customers can call to place complaints as they just transfer u back to the same dept u r complaining about. A corporate number where ppl actually answer the phone and do something about what ppl r complaining about.

Business

Response:

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the service anticipated.

Review: Placed ecommerce order Sunday , Dec. 13, received confirmation. Received email Monday that email had been changed, I called, got hacked. This was resolved with closure of account, told new credit card would be sent. Tuesday email came stating part of order not shipping due to out of stock. Friday email came with tracking confirmation of Friday delivery of order. No package, checked tracking which showed pkg delivered to another address. Called immediately, spoke to supervisor who gave me Ref number and ext to call back after he transferred me to Fraud. Told me error not part of hacking but more likely internal error. Tried switching back to supervisor to get my order reordered. 3 different employees told me ref number and ext not good and I could not get back to supervisor Reed who I spoke with. I then spent an hour reordering 4 items. Since I have not received new credit card, employee looked up card, confirmed all was good no issues, processed an order for 4 items. Received email confirmation that order placed. Now, 3 hours later, an email stating "We Couldn't Complete Your Order

Friday, December 18, 2015 at 5:49:19 PM CST

Hi, [redacted].

We couldn't complete order #[redacted], and we apologize for the inconvenience. Please contact us to figure out the next steps toll-free at ###-###-####.

You have not been charged for this order. If you used Gift Cards or Kohl's Cash on this order, the amount will be refunded within the next 2 days. Since you have not been charged, no Kohl's Cash has been accrued. "

These are Christmas gifts, cannot bare to spend any more time on the phone with totally incompetent folks who do not communicate with one another or keep record of calls.Desired Settlement: Would like a phone call from someone at corporate to resolve, not someone from a call center and all items ordered to be delivered before Christmas. Horrible experience for a long time customer.

Business

Response:

We regret to hear the customer's initial Kohls.com order was canceled. Our records show replacement order #[redacted] was placed on 12/19/15. We apologize for any disappointment.

Consumer

Response:

Review: I placed an order online on November 23 which had an expected delivery date of Dec 3. When I didn't receive by the 12th I contacted them via online Chat and they told me I should get it by the end of the week. When I didn't get it I contacted them once again and told them to just refund me my money. They said they would do it the next day but then received an email saying I would get my Package by the 21st. The package has not arrived as the carrier has lost the package and I was told I would need to wait 3 additional weeks to receive my refund. I called and after 20 minutes the first representative said he would transfer me to supervisor and he hung up. I called again to speak to a supervisor which has refused to speak to me and have been on hold for 50 min and counting with no one coming back on the line. I have now called a third time while I am still on hold on my other phone with no resolution, they claim I have received my refund but I have to explain to them that it was for items I returned to the store not for the items that have been lost in the mail.Desired Settlement: All I am seeking is a timely refund for the items that were lost in the mail.

Business

Response:

Our

records show a return for the missing item from Kohls.com order #[redacted] was

processed on 12/22/15, back to the customer's Discover ending in [redacted]. We

advise our customer to allow 10-14 business days for the credit to appear. We

apologize for any inconvenience.

Review: I ordered several hundreds of dollars worth of Christmas gifts from Kohls.com. Two of the items that were ordered were scheduled to be delivered by December 14th. It is now December 21st and the items have not been received. One of the packages has been confirmed as lost by Fed Ex. I have requested that Kohls either refund my money and offer a merchandise credit for the Kohls Cash used, or send the missing item--at least that which has been confirmed as lost, so that I will receive it prior to Christmas.

When I placed my order, it was based upon the delivery date provided of December 14th. I believe that Kohls has a responsibility to provide a refund in a timely manner, or replace the items that have been paid for, but not delivered. I find it extremely troubling that the customer service agents are suggesting that I order and pay for the items again while they take weeks to "investigate". When I explained that the same thing happened last year, however, Kohls promptly sent another item and ensure that I received it in time for Christmas. Kohl's customer service confirmed that this used to be the practice to support missing customer shipments, but they no longer assume responsibility for missing shipments until they complete their "investigation. When asked why they can't just call Fed Ex to confirm that the package is lost, I was told that isn't their process.

Consumers should be alerted that Kohls does not assume responsibility for lost packages in a timely manner, that they will not uphold the agreed upon delivery time frame and that delivery issues from Kohls.com are frequent (according to customer posts on their Facebook page).Desired Settlement: I am requesting that Kohls deliver the ordered and paid for items no later than December 24th, or issue an immediate refund so that the funds can be used to replace missing item. I expect that Kohls can work directly with the shipping company to have the shipment returned to them if it is found through their investigation. I ask that Kohls not further burden me as the consumer---as I have spent several hours attempting to determine the status of items ordered 3 weeks ago.

Business

Response:

Our records show a return for the missing items from Kohls.com order #[redacted] was processed on 12/23/15. We advise our customer to allow 10-14 business days for this. We apologize for any inconvenience.

Review: I placed an online order ([redacted]) and was promised a $90 Kohl's cash. However, when I tried to use $90 Kohl's cash on my 2nd order I was told the balance is zero. I had to call twice (each time put on hold for over 30 minutes) to ask how can this happen. Finally I was told they can process my 2nd order over the phone but only be able to use $85 discount to my order. $5 was ripped off from me but instead of spending half hour over the phone I said fine. The 2nd order number is [redacted]. I just received notice that part of my 2nd order were sold out so only $26.60 discount was applied to me. I just checked their website, the items that I was told to be sold out are still available on their website. (item SKU # 99224468, SKU # 95776109,SKU # 99409222) This is just lying and ripping off.Desired Settlement: I just want my $90 kohl's cash back.

Business

Response:

We regret to hear the customer was not able to use their earned Kohl's Cash. At this time we have applied a $90.00 credit back to Kohls.com order #[redacted] , back to the customer's Discover ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize fro any inconvenience.

Review: I placed Kohls order 5211516613 on Kohls.com on 5/5/16. I paid using three Kohls Merchandise Credit (KMC) and a Kohls gift card. I very deliberately and specifically entered my three KMC first, and each was left a $0 balance after being applied, card numbers ending in 5124 for $3.58, ending in 2956 for $20.68, and ending in 8058 for $29.98. That left a total due of $0.83 to be charged to my gift card ending in 1149 which had a previous balance of $29.33, leaving a balance of $28.50. When Kohls processed the order, they reversed the order that cards were processed in and applied my entire gift card to my order leaving me with a $0 balance on the gift card 1149 and a $28.50 balance on the KMC 8058. This was not the way I entered my cards to be processed because this was not what I wanted.Desired Settlement: Kohls needs to immediately refund the $28.50 to my gift card 1149 or send me a new one for the same amount. They did not have the right nor my authorization to charge the amount they did to my gift card.

Business

Response:

We apologize for the inconvenience our customer experienced when placing Order 5211516613 on Kohls.com. Unfortunately, our system is set up to deduct the balance from the gift card with the lowest amount first followed by the gift card with the next highest amount. Even if the gift card was entered in a specific order, our system would not deduct the value until it goes into processing. Regrettably, we will not be reversing the transaction as requested since it was not Kohl’s error.

Consumer

Response:

Review: 13 months ago, a pair of earrings were purchased for me from Kohls (Columbia, MO). The SKU number of the earrings is 98401488. The purchase posted to the debit card it was purchased on, on 2/17/2015. The exact charge of the earrings was $232.61. Over the last couple of months, I have noticed one of the studs wearing differently in my ear. I got the earrings inspected and one of the posts are about to break on the earring, which explains the odd wear. I spent 2 hours last night in Kohl's working with 2 very helpful employees who where patient and did everything they could to help me. However, the ONLY reason the earrings were purchased at Kohl's was because of the "No Hassle Exchance Policy". We tried just about every option we could (you can check with Liz - ASM). She was extremely helpful and tried multiple solutions (checking the SKU with the debit card, contacting loss prevention to check in their system, searching for alternative SKU/UPC numbers, and on and on). All attempts were unsuccessful. I would like to point out that the statement on the back of Kohl's receipts does NOT mention anything about returns without receipts not being possible after 12 months. All the receipts say "No receipt, no problem! If you paid with a debit card we can search the purchase for you". I cannot express to you the level of frustration, disappointment, and overall disgust I have right now with Kohl's. I will not accept an in-store credit or a corporate return (I was told by several Kohl's employees that those are scary and they wouldn't go that route themselves). The fact that I am having to file a Revdex.com report over a pair of $232.61 earrings is absurd. I have always been an avid Kohl's customer. This is not acceptable as a customer. I can produce a bank statement and anything else you may request - other than the actual receipt of course.Desired Settlement: I would like a fully refunded amount of $232.61. I do not understand why Kohl's would risk losing several avid customers over $230. The "No Hassle Return Policy" needs to be updated on the back of receipts to reflect the TRUE policy outline. I will not take store credit. I will not do a corporate return (again, several of Kohl's employees even advised against that option). I should not have to go through all of this trouble for a $230 pair of earrings.

Business

Response:

We

apologize for any confusion to the customer. The Return policy without a receipt is as

follows:

·

Kohl's Charge purchases:

Store Associates can locate purchases up to 12 months after the purchase date,

and the credit can be applied to your account.·

Non-Kohl's Charge

purchases, or purchases made outside the 12-month timeframe: Receive Kohl’s

Merchandise Credit or a corporate-issued refund.·

An even exchange·

A Kohl's Merchandise

Credit based on the lowest 13-week sale price·

A corporate-issued

refund

Review: I got email below, but today 11/25/2015 I still not get any refund, I called customer service, they told me they will not refund to me. I use kohls gift card and kohls credit card to make the purchase.

"Your Pickup Has Been Canceled

RATE YOUR EXPERIENCE

Hi, he.

We're sorry things didn't work out with order #3463121873. You will be automatically refunded since the order has been canceled. This refund could take up to two business days to show up in your account.

If you used any Kohl's Gift Card(s), Kohl's Merchandise Credit or Kohl's Cash for this purchase, your refund is being processed. A Kohl's Merchandise Credit will arrive by mail within the next 15 days for the remaining refund amount from your Kohl's Gift Card(s), Kohl's Merchandise Credit or Kohl's Cash."Desired Settlement: It is very bad customer service. Always lie to customer.

Business

Response:

Due to the nature of the customer's concern we advise the customer to reach out to our Corporate Refund Department directly for additional assistance. They can be reached at ###-###-####. We apologize for any inconvenience.

Review: Order placed for 2 freight items (furniture) via kohls.com 10/3/15. - order # [redacted] paid using kohls charge card.

10/23/15: 1 of the 2 items delivered - dining set was delivered but was damaged in transit.

10/23/15: contacted customer service to advise the damaged item as well as the missing item (server buffet table).

was advised damaged item would be picked up as well as a case to be opened regarding the missing item.

10/27/15: UPS attempted pickup of the damaged item (dining set) - but could not complete the pickup due to manner in which kohls submitted to UPS (# of boxes was incorrect)

10/27/15: contacted kohls customer service to advise situation with return; kohls scheduled pickup with another carrier (NSD).

10/30/15: NSD carrier completed pickup of damaged item

11/9/15: called kohls to inquire as to refund status; kohls advised returned damaged (dining) set had not been received still and refund would take more time to process. Also kohls service rep advised the missing item case was never opened previously by the previous kohls representative on 10/23 upon request. As of 11/9 the missing item (server buffet) case was correctly opened per rep.

11/19: kohls advised that the returned (damaged) item has still not been processed for refund (dining table); also advised missing item case is still pending (server buffet table).

I am requesting Revdex.com assistance due to elapsed time frame as well as interest charges accruing on kohls charge due to kohls factors.Desired Settlement: full refund for items purchased (items as well as delivery charges)

Business

Response:

We have processed a credit for the missing items from Kohls.com order #[redacted] on 11/25/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Review: My kohls order number is [redacted]. This has been the worst experience I have ever had ordering online. I placed my order on October 24th 2015 as of today November 6th I still have not received my order. I called customer service the first man I spoke to was hard to understand, very rude, and not helpful so I asked to talk to a manager. After being on hold for 15 minutes he came back and said I couldn't talk to a manager then when I insisted he finally put a manager on the line. The only solution [redacted] had was for me to pay for the order again and wait over a week for a refund on the original order. I unfortunately don't have a lot of money and the clothes I ordered was for a new job so even if I thought that was a reasonable solution which I didn't I couldn't afford to do it anyways. I just asked for a refund, still upset that now I will not receive my clothes I ordered for work. The next morning I check my email and instead of honoring my refund request [redacted]. told me to continue to wait for the package and call again if I don't receive it. I am already upset now I don't get my refund still have not received my package and I have to call again???? I call again managers are still not helpful offer no solution I ask for a refund again then once again I get an email saying I have to wait until November 20th see if my package ever come then they will put through my refund which will take a additional 7 days to be sent to my bank account. What is wrong with this business and your customer service team for treating your customers like this. So now I have to wait an additional 3 weeks in order for me to get my money back. I am usually not the kind of person to complain but I will never recommend Kohls to any of my friends and will never order from your company again.Desired Settlement: I really don't know a solution at this point. I am out the money I spent and the clothes that I ordered which I still need.

Business

Response:

We have processed a return for Kohls.com order #[redacted] back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for the lack of customer service, and any inconvenience.

Review: Never received bonus rewards after purchasing $1000 in a year. Called repeatedly promised points never got them. Tried to so even exchange and they always refund $5 less than the original purchase price. I have to call eveytime I make a purchase regarding points yet never get rewards for points. I called 3 times and sent 2 emails and 3 chats in last 2 days and was promised rewards email twice, which I never received. Very deceptive and basically steal from customers.Desired Settlement: Kohls rewards of $5 for every $100 spent $50 and $5 store stole from me

Business

Response:

Our records indicate we received her complaint through a different channel and have addressed her concerns.

Review: See included document, not enough space here given all I went through.

To summarize, lied to, Supervisor wouldn't honor statements, & paid way more than I should have. Corporate then magnified the issue and made it worse.

Never shop Kohl'sDesired Settlement: See included document

Business

Response:

We reviewed the call related to the customer's concerns. The associate advised the customer several times that we do not price match exclusive items. She also had the option to cancel the order when she was informed that she would only receive $10 in Kohl's cash. Customer was aware we would not price match and she knew she did not receive the Kohl's Cash but she requested for us to submit the order. Additionally, the customer's concern escalated to the Executive Office where this information was reiterated. The customer was also provided a $25.00 gift card by the Executive Advisor for her frustrations. We are unable to comply with the customer's requests.

Business

Response:

We thoroughly reviewed the call and the customer's concerns. The customer was also provided a gift card from the Executive Office. We stand by our previous response, and apologize for any additional disappointment.

Consumer

Response:

Review: For two month's I have been receiving text alerts about sales and promotions. I have called numerous times and I have e-mailed 3 times. asking Kohl's to stop sending them to me. I have been told that it will be taken care of. I was also told to text 564-57 and text STOP. I have done that 6 times. I called again yesterday and talked to a girl named [redacted]. She told me again to text and tell them to stop. I told her that I have done that already. She told me there was nothing else she could do for me. I have been dealing with this for two month's!Desired Settlement: I want the text alerts to stop

Business

Response:

Upon review of the customer's concern, we did partner with our Marketing Department to research further. The customer needs to send STOPALERTS to 56457 or reply STOPALERTS. If the customer is only replying STOP, that will not stop the mobile alerts from being sent. We apologize for the inconvenience this has caused our customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted]Kohls obviously didn't read my complaint! I texted stop all on March 15th, March 17th, and April 14th.

Business

Response:

The customer needs to reply STOPALERTS, not only STOP to 56457. That is the only way to stop mobile alerts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted] I have texted STOPALL. I have done my part!! You have done nothing. It is not my responsibility, it is yours. You are the ones sending the texts and you need to figure out what the problem is. You should be able to go into your computer and fix it! Quit putting it on me. You have done nothing to solve this issue. You are unbelievable! I am going to take legal action against Kohls if you do not take care of this!

Business

Response:

Upon review of the enclosed attachments, it appears those are not mobile alerts, but push notifications. To unsubscribe from push notifications the customer needs to go to Settings, then Notifications. Find the Kohl's App. Unselect the "Allow Notifications" button at the top. This should resolve the customer's concern.

Review: Made a purchase at Kohl's and paid full price for a skirt. Wanted to return the skirt because I was not wearing it. Kohl's would not give me a full refund despite a receipt, tags still on skirt, and no damage to merchandise. They said it was because I received a Kohl's coupon. Store practice is to make a purchase with the clerk thanking you and handing you a "coupon to use on your next Kohl's purchase." Kohl's website promotes a generous "hassle-free" return policy, shown as follows: An in-store return is the quickest way to receive a refund or credit! Simply bring the item and your receipt to the Customer Service Desk of any Kohl's store near you. No receipt? No problem. See below for return details.If they are arguing that I received a coupon, the website policy is stated: Are you returning merchandise from a purchase that earned Kohls Cash? When you return merchandise from a purchase that earned Kohls Cash, you will get a refund in the form of your original payment, and it will decrease the value of your Kohls Cash.This still implies getting a refund of what I paid, with a decrease in the value of the COUPON.I paid $40.00 for the skirt on a debit card. They gave me a return of 34.82 plus 2.09 tax, equaling 36.91. I want my full refund.

Product_Or_Service: missy skirt

Order_Number: ID 999-9881-8381-869Desired Settlement: DesiredSettlementID: Refund

I paid $40.00 for the skirt on a debit card. They gave me a return of 34.82 plus 2.09 tax, equaling 36.91. I want my full refund for the remaining total of 5.49 (based on 40 dollar purchase plus 6 percent sales tax). Of benefit would also be honest advertising. Kohl's needs to inform people the coupon is not "above and beyond" or they need to promote their return policy differently, spelling out that you will not get a refund for merchandise.

Business

Response:

When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount. And if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers. Per our policy we are unable to comply with the customer's request for any additional credit. We apologize any confusion.

Consumer

Response:

Review: I placed an order with Kohls.com and [redacted] had the same item for less. I was informed that they could not pull up [redacted]. that they would adjust the price after I placed the other. They never did. I spoke to a [redacted] on November 16. 2015. He stated that now that I have the order he don't have to adjust it. He told me to reorder it and return the other one if I want it for the price. He was rude and he lied. At first he stated he was in the process of crediting my kohl's card then he stated he was not because I already have the order and he don't have to. I informed him that I would contact Revdex.com and his supervisor. He stated he did not care and that he would give me the number to contact them. I told him I was returning all my orders after this treatment.Desired Settlement: I would like to receive the difference in the price adjustment price. I paid $51.29 and [redacted] had and still has it for $29.99.

Business

Response:

We are unable to address the customer's concerns with the provided information. At this time we advise the customer to respond with their Kohls.com order number, as well as the UPC or SKU number for further research.

Business

Response:

We stand by our previous response. We are not able to comply with the customer's request for any additional price matching.

Consumer

Response:

Review: I bought a Lacoste Fragrance for my wife as a gift on 02.29.2016. However after opening the the gift my wife use it once and then realized that there is an insect (fly) inside the perfume. It is disgusting to think that she has already used it. I am so surprised such a well-known brand name has this kind of disgusting thing in its product. I paid lots f money for this brand name and the result is disappointing. I am wondering how Lacoste would like to compensate my feelings and the product that I bought. Thank you so much for your help.Desired Settlement: I am wondering how Lacoste would like to compensate my feelings ( I am disappointed and lost my desire to use this product) and the product that I bought. Thank you so much for your help.

Business

Response:

We regret

the customer’s recent issue with their fragrance purchase. Please advise the

customer to respond with their receipt or order information so we may research this

matter further.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

We apologize that the customer purchased a damaged product.

We have refunded the customer’s Visa card ending in 4509 for the amount of

$51.69. The customer should receive this refund within 7 days.