Kohl's Corporation

Review: Placed an order #[redacted] with Kohl's.com. The order was shipped to the incorrect address. Immediately contacted Kohls.com. Was told a complaint would be field. Shuffled to several departments and was told someone would call back. No one did. I went to the home where the shipment was delivered. Individual would not answer door. A neighbor said the packages where delivered to that house and the owner took them in. I contacted the police to get some assistance. They went to the house and the owner wouldn't answer the door. I have contacted Kohl's since Friday, December 4, 2015 to get assistance and all I do is get shuffled from department to department with no resolution. The items I ordered is for my daughters Christmas. I don't have money to order again and I don't have money to go somewhere else. I just want t he order that I placed so I have it in time for Christmas. The reference # with Kohl's is [redacted]. Kohl's is NOT helping resolve the situation.Desired Settlement: Want the items that I ordered for my daughters Christmas. But, I don't want another shipment that will be placed on my credit card.

Business

Response:

Upon review of Kohls.com order #[redacted], the customer failed to update her address. We are unable to process a refund for the order, as the mis-ship was not due to a Kohl's error.

Consumer

Response:

Review: I did a complaint about unsatisfactory customer service I received from a reputable over the phone. The supervisor advised they would give me a stackable 30 percent off my next order and gave me a incident number [redacted]. I called an placed a order on the 19th of november. I never received the order confirmation until the 21st of november which showed they forgot 4 items off the order. I called back had to place another order. The rep stephanie is refusing to honor what I was told. I also spoke to a supervisor [redacted] who wouldn't offer any assistance at all. I shop all the time at kohls.com and in the retail store. I will never shop there again.Desired Settlement: I'm requesting kohls keep their word and credit my card back the 30 percent.

Business

Response:

Our records show the promised price adjustment for Kohls.com order #[redacted] was processed on 11/25/15 back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit. We apologize for any disappointment.

Review: advertising $15 kohl cash for every $50 spent. Placed two orders 4172209239 and 4172209117 spending over $220 which means $60 in kohl cash am now being told too bad should have placed the orders together they way I did it only gets me $45 in kohl cash. This is bait and switch and false advertising they owe me $15 more kohlscash or a $15 gift card! Had it properly been explained up front I would have gladly put the orders together they are being billed and shipped to the same exact address and were placed within 24 hours of each other, now they are refusing to honor the $15 kohl cash and refusing to assist me!!!Desired Settlement: cancel my $45 kohl cash and send me a gift card for the complete $60 so I can spend it all together! It is not fair to send me partial and then make me jump through hoops to get the other $15 I earned it all together I want to spend it all together!

Business

Response:

Regrettably, Kohls.com orders can not be combined to earn additional Kohl's Cash. We are unable to comply with the customer's request for any additional Kohl's Cash. We apologize for any disappointment.

Consumer

Response:

Review: I have been reaching out to Kohl's customer services forcmknths now and over a month ago they advised my issue was resolved and the Kohl's merchandise credit of $175 would be mailed to me and received within 14-30 days which it has been over that time and they guarantee I would have it

I have since followed up many times and they corniness to pass me off from person to person wanting me to go over this from start to finish again when I have done so now for months

I'm also waiting for an additional gift card for a return I made and this time confirmed you received with tracking and I don't have that credit either

So I'm out the $175 that was guaranteed and told to me to go over over a month ago and an additional return I made and still haven't received credit for

The tracking for that return is

9505 5000 1454 5316 0002 41

If you please look back you will see the misinformation and the back and forth I have and continue to go through

I need to have ts handled please once and for all and I have been very patiently waiting but this is enough already now

I need these credits now expedited to meDesired Settlement: I want the Kohl's merchandise credit of $175 expedited to me via mail or email and the additional credit for the other return as well

Business

Response:

We are unable to address the customer's concerns with the provided information. We advise the customer to reply with a copy of their receipt for further research.

Consumer

Response:

Review: Falsely advertising items as in stock, when the item is no longer available. I have repeatedly ordered item: Marvel Hulk & the Agents of S.M.A.S.H. Shake 'N Smash Figure by Hasbro SKU #95101745 from KOHLS.COM. The item says it is in stock and I completed several orders and paid only it was later cancelled because they say it is now out of stock. This was a present for my nephew and since my order got cancelled so my sister attempted to order the same item and her order was cancelled after completion with the same message it now was out of stock. She called KOHLS the next day and they said they had 3 in stock so she reordered and it was cancelled again. She has ordered this item a total 4 times and I have ordered it twice, so we have ordered it 6 times and it has been cancelled each time. The first order was 12/10/15 and my second order was 12/18/15.Desired Settlement: I would like the item delivered

Business

Response:

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. Regrettably at this time SKU 95101745 is out of stock, and no longer available for purchase. We apologize for any disappointment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. If this item had been ordered one time I would have accepted this response. However, I have ordered it on 3 times and my sister has ordered it 4 times and had it cancelled every time. Having an item cancelled once or twice seems acceptable, but after being ordered 7 times, on different dates, this is not only an error, it is false advertising. Not only has the item been ordered online, but it has been ordered through the phone with a kohl's associate who guarantees that the item is in stock. So my question is, who is getting the item, if I cannot get it after ordering it this many times? Are they actually shipping this item to other customers who have purchased? Or have they not got any in or sold this item to other people and are lying and falsely advertising it as being in stock again? I placed orders 12/10/15, 12/18/15 and 12/21/15. So did Kohl's ship this item out to on those dates to other customers? If it was in stock when me and my sister ordered and they ran out they they should have proof that they did ship that item out and actually ran out during those dates.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Business

Response:

We regret to learn that the advertised item was not available. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Additionally, there may be instances where customer demand exceeds our inventory. We apologize for any additional disappointment.

Consumer

Response:

Review: I placed an order online, the coupon code did not get completely taken off. It was to be 30% but was only 15%. I contacted the Live Chat they would not take help. I called the 888 number and the associate would not help. so I told them to cancel the order and they said they would. Later, I went online and ordered again using the 30% off. A week later we started getting alot of boxes with items from both orders. I refuse to pay for both orders and have called Kohls again to get them to take the amount off my charge and I do not feel like I should be responsible for paying for both orders.Desired Settlement: The company should take the charge of the first order off my credit card.

Business

Response:

On 11/10/15 we processed a return for Kohls.com order #[redacted] back to the customer's Kohl's Charge. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

Review: An order was accidentally placed at 7:36am EST on 10/16 and I called customer service at 8:02am on 10/16 who ensured me the order is cancelled. I checked a few minutes later and saw the status went to in fulfillment and called at 8:12am to see what happened and was told the order and gone ahead and been processed even though I had called to cancel it within the store policy of 30 minutes.Desired Settlement: Cancelled order and a full refund.

Business

Response:

We have processed a credit back to our customer's Kohl’s Charge account for Kohls.com order#[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for the inconvenience.

Review: I placed two orders on December 14th to Kohls.com. After a cancellation of 1 item without notification and having to reorder I have finally received my items. While looking at my account today I realized that Kohls has charged me the price I paid for my two orders as well as broken up the payments individually and has held the money of my account. So essentially I purchased $100 worth of items but have $200 being held from my account to Kohls. This should not be legal as my account should not be allowed to be charged as they wish which limits the use of my available funds.Desired Settlement: I want the issue fixed from the Kohls Corporation on how charges are made to personal accounts. Additionally any money not refunded to my account I would like refunded. Attempted to reach a customer service rep and was told she had no one there that could help me and I would have to wait 24/48 hours for a call back. This is my personal banking account and they've tied my funds up without my permission. This should be illegal practice.

Business

Response:

The charges on your charge card were authorizations that went to your charge card company when you hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order status. Your credit card company holds these funds; however, these authorizations will drop automatically within several business days.

Business

Response:

We apologize for any additional disappointment.

Consumer

Response:

Review: I placed my order online at www.kohls.com on 11/25/2015 and my expected delivery date was 11/30/2015 threw 12/3/2015.. The package never arrived when I contacted customer service online through chat all I got was excuses and no help.. So I called the company and again no help and excuses I asked to speak with a supervisor and was told I was talking to the person who could help me and there was nothing they could do!! I was not given a supervisor.. I was informed at the beginning of my call I would take a survey but the associate didn't release me to the survey.. after waiting on the phone for 15 min.. I hung up...Desired Settlement: If a full refund is not within your scope then maybe just list my complaint that this company does not deliver their merchandise within the allowed shipping time and will not give any help resolving the problem. I will be returning the items when I recieve them and will shop elsewhere for my merchandise in the future

Business

Response:

Due to volume this time of year, shipping time frames may be extended. At this time we are able to confirm the customer's Kohls.com order #4169879631 was delivered on 12/04/15. We apologize for any inconvenience.

Business

Response:

We apologize for any additional disappointment.

Consumer

Response:

Review: I emailed Kohl's on 2/18/2015 about my concern the following: "I returned approximately $160 worth of kohls merchandise in December 2014 to the Ladera Ranch. CA department store and still have not gotten my corporate refund mailed to my address yet. Can you please look up the status of my corporate refund via my phone number, name, and/or address? I returned a real white and blue diamond ring I white gold and a LC necklace." They responded in the same day: "Hi [redacted],

Good day! I appreciate the email you have sent me regarding your concern. I am more than happy to assist you today!

I am sorry to learn that you still haven't received your Kohl's Merchandise Credit. I would like to remind you that the Kohl's Merchandise credit will be sent to your address in 14 to 30 business days.

I hope this clarifies everything. Thank you so much for your patience. Have a great day ahead of you!

Sincerely,

[redacted] A."

Then I emailed them: "It's has been over two months (I made the return december 12/13, 2014) and the previous email said that the corporate refund would be delivered in 30 days. Please look up the status of my corporate refund and see if it has even been processed and sent." They haven't emailed me since then, and I have not received my refund in the mail.Desired Settlement: refund $160

Business

Response:

In order for us to research the

customer's corporate refund, we are requesting accompanying proof of the

return such as the receipt, if possible. Our records do not indicate a return

in the system with the information provided in the initial complaint. Once we

receive the requested information, we will be happy to address our customer's

inquiry.

Review: I ordered an item from kohl.com on 11/21/15...(order #[redacted]) On 11/22 I got a conformation email and noticed that I had made a mistake on my address. I called Kohls.com at 10am on 11/22 to notify them of my error. The Kohls rep said she could not change the order, but could not the error and so it would ship to the proper address. I gave her my correct address and I thought it was corrected...Later that dat Fedex emailed a tracking number and I noticed the address was not corrected..I contacted fedex and they said, fore security reasons, only the shipper could make a delivery address change. I then called Kohls again at 3pm on 11/22, they informed be they would or could not call fed ex and I was "out of luck". Very UNPROFESSIONAL of this company! I desire a full refund of $53.21 or a Mens XL pair of Nike KO 3.0 Pants - Men shipped to: [redacted]Desired Settlement: I desire a full refund of $53.21 or a Mens XL pair of Nike KO 3.0 Pants - Men shipped to: [redacted]

Business

Response:

We have processed a return for Kohls.com order #[redacted] back to the customer's [redacted] ending in [redacted] on 11/27/15 as a courtesy. We advise our customer to allow 10-14 business days for the credit. Additionally, we advise the customer to update their shipping information on their shopping profile before any future orders.

Review: I called Kohls.com on October 15th to place an order in the amount of $652.21. The order was placed on October 15, 2015 at exactly 4:15pm CST. Order Number: [redacted]

At 6:14pm CST on October 15, 2015, I received an email from Kohl's that reads:

"We Couldn't Complete Your Order

Thursday, October 15, 2015 at 4:15:02 PM CST

Hi, [redacted].

We couldn't complete order #[redacted], and we apologize for the inconvenience. Please contact us to figure out the next steps toll-free at 1-855-564-5705.:

You have not been charged for this order. If you used Gift Cards or Kohl's Cash on this order, the amount will be refunded within the next 2 days. Since you have not been charged, no Kohl's Cash has been accrued."

After I made the purchase, I discarded the gift cards with an empty balance. I called Kohls, and was informed that they would mail me new gift cards with the refunded amount in 14-30 days.

It has since been over one month, and I have called 6 times requesting the refund. Kohls keeps saying that it takes 14-30 business days, and I will be requesting the recordings of each call just to show how much false information has been given to me. They have given be the go around, and I am currently out over $600 because they will not send me the refund.

I called again today, for the 7th time, and finally escalated it. I was informed that I had to wait another 14-30 business days from TODAY for partial refund. Customer service supervisor, Paulina (employee ID: 1401), said that they will not be issuing the full refund. They have said that they won't be issuing a refund for $250 of the $652.21 that I paid. Their reasoning is as follows (which is recorded): "Our online order system does not allow us to refund the full amount. You will take a loss of $250."

I have spent a collective 6 hours on the phone fighting for my refund, and they simply will not issue it and continue to lie to me.

WHY in the world would I take a $250 loss for A) products I never received and B) the worst customer service nightmare? Kohl's is by far one of the worst companies out there, and this NEEDS to be addressed. How can they expect me to take a $250 loss simply because they can't get their own internal issue straight? I have been lied to multiple times by various customer care associates, and if this case cannot be resolved through the Revdex.com, I plan on taking legal action to collect the $652.21 that was stolen from me by Kohl's. I have never felt so frustrated in my life, and I hope that Kohl's is exposed for their selfish ways that are causing turmoil on their "valued customers."Desired Settlement: I want my FULL REFUND or I will take legal action.

Business

Response:

Our records show Kohls.com initiated the customer's anticipated return for Kohls.com order #[redacted] on 11/23/15. The return will arrive via USPS. We advise our customer to allow 10-14 business days to receive this. We apologize for any inconvenience.

Consumer

Response:

Review: Multiple orders were placed online, which turned out to be a nightmare . The first order was a dress for my daughter's school dance. I placed the order on Tuesday, paid for 2-day shipping, to arrive on Thursday. It took almost a week to arrive. I had to scramble around Friday evening (the day before her dance) to try and find another dress for her. I called customer service for kohls.com and I was talked down to in a tone that showed no concern or care.

The second order was a men's bath robe. When it arrived, it had a big hole in the collar. When I called kohls.com, I was reminded in a sarcastic tone that I can return the item to a store. I explained to the CSR that I shop online because the closest store to my house is roughly 32 miles. Again, CSR showed no concern. All I got was a mere "I'm sorry".

Another order was for 2 kids sweaters. Used 2 day shipping because I needed them for a school function, and again, they did not show up. Kohls didn't ship to FedEx, then blamed FedEx for "losing" my package. I contacted FedEx, and kohls still had my package. When I contacted CSR, he told me my package was lost and my account would be credited. So immediately I had to order 2 more sweaters online for the school function, and then mysteriously my 2 original sweaters were enroute. So now, kohls is costing me money because they told me my package is lost and we'll be voided and credited, when in fact they didn't. So I have 4 sweaters paid for because of the less told by kohls.

Next order is a girls parka coat. The order was placed on December 2, standard shipping was told about a week. I was notified by FedEx that it would be here, maybe by the 24th of December. I have called kohls regarding this, and was told nothing. Could give me no explanation as to why this is happening. The coat was an "in stock" item when ordered, but it took 5 days to even ship to FedEx. Online says it is usually processed the same day or next....not 5 days later.

I have never been treated so poorly by a company. I opened a credit card with kohls for these order, and I regret doing so.Desired Settlement: I would like my shipping charges refunded, since I paid for expedited shipping, and did not receive within the parameters. I would like a manager of kohls to contact me.

Consumer

Response:

I would like my shipping charges refunded, since I paid for expedited shipping, and did not receive within the parameters. I would like a manager of kohls to contact me.

Business

Response:

We regret to hear of the customer's recent frustration with Kohls.com. Our records show the shipping cost for Kohls.com order #[redacted] was refunded on 12/10/15. We apologize for any inconvenience.

Review: I received a $10 promotional offer for household goods with the purchase of $50. I attempted to order online. The promotion was denied and when I called customer service I was told the items I selected were excluded. The coupon did not list dishes, but I did go to their exclusions page. The items I selected were not on the list. I used the chat feature and spoke with a CSR who advised my even though the items were not listed on the exclusions page, they are excluded. He advised me he could see where they are exclude and could not provided any area where the exclusions were listed. I was told the link in the email promotion showed what was available (not excluded) but I did not begin my shopping via the online link and they are not limiting excluding all Fiesta ware, just some. The CSR refused to honor the promotion, but in the end said he could give me a $10 credit. This was to pacify me and does not rectify the practice. I was tied up with customer service for over an hour and they still refuse to acknowledge this is an unfair practice.Desired Settlement: ALL EXCLUSIONS should be available for review on their site and/or the promotional coupon. Kohl's has a website address link on the promotional coupon, but the exclusions page itself does not appear to include all their exclusions. If an item is not listed in a place accessible to the consumer Kohl's should honor the item without making the consumer waste their valuable time.

Business

Response:

We apologize for the customer's disappointment in our promotion. We are continually looking for ways to best meet the needs of all

customers and in turn, improve their experience. The customer's feedback is appreciated and will be taken under careful consideration.

Review: On 04-10-16 I placed an order on kohls.com . The website confirmed that I will be getting my order between 04/14/16 and 04-19-16. They never charged me on my card and they never sent me an email to confirm the order. I called kohls.com and spoke to an associate. He transferred me to his manager [redacted] ID number is [redacted] I told him the situation stating that I used 2 coupons for the order that never went thru cause of error on kohls end. [redacted] said he can't do any thing about the coupons he advised me to palace the order again. This company is a rip off. I asked [redacted] to transfer me to his manager but he refused to do so. So he's not willing to help or get help from upper management. So now I'm out $90.00 because of [redacted] and kohls.com.

Please assist me with this issue.Desired Settlement: They either need to deliver the items or provide me with the refund of the coupon value 90.50

Business

Response:

We will be happy to research the customer's inquiry, but we would need other information provided if possible. We would need to know which coupons they were, as well as a coupon code or a copy of the coupon.

Business

Response:

We need clarification on the customer's complaint please. The customer stated he placed a Order on April 10th and did not receive a order number. He now states it was Order 5102555971 for $247.39 which was placed April 11, 2016, but it does appear a Order 5104403941 was replaced for the exact same amount of $247.39. We need clarification as to what the $90.50 discount in question is and proof of the coupon.

Review: On September 13th I placed an online order with wrong shipping address, I called on September 27th and I was told the order was going to return to the warehouse and I would place the order again by phone. I was told I was going to get the money refund in 5-7 days. The order from 09/27 was for $83.66 and the order from 09/27 was $61.80.

On October 21st I called again because I didnt received the $83.66 refund for the returned order, I was told somebody made a mistake but I was going to get the money back between 7 to 14 days

I have call several times since them, I get transfer 5 to 7 times and nobody tells me a resolution. It has been almost 60 days and the money is not back in card.Desired Settlement: I want the money to be put back in my account as I was promised on September 27th

Business

Response:

Our records show a return for Kohls.com order #[redacted] was processed on 11/26/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

Review: On Monday November 30 I placed an online order through kohls.com. The order number is [redacted]. In the order I purchased a wallet (as well as one other item). It arrived the next day and I realized I ordered the wrong wallet (it was a Christmas gift). I requested a gift receipt with my order but did not see an actual receipt in the bag it arrived in. I went to kohls Thursday December 3rd to return the item as I had already ordered the new wallet online. I brought the wallet and the gift receipt. When I got to the customer service counter (after waiting 20 minutes online) I was told that I can't get money back with a gift receipt. I explained that I did not receive an actual receipt with the wallet but I could show her my email with the order confirmation and the credit card that the order had been purchased with. She looked at the email and said that an order confirmation and a receipt are not the same thing and that she could only provide me with store credit. I had to purchase a 25$ gift card (another Christmas gift) while I was there so I agreed, but then she informed me that I could not purchase a gift card with the store credit. I told her that it was not my fault that I did not receive a receipt with the wallet. She called some phone number and asked that they email me my receipt so she could refund me my money because with out it the system would not allow her to give me my money back. While waiting on hold she told me the UPC on the wallet and what was listed on the gift receipt did not match. Not only did I not receive a receipt but I received the wrong item (it didn't matter much to me as I had already purchased the correct one) but being that the UPC's did not match made it another problem. I had been at the customer service desk for at least 20 minutes at this point while the associate was on hold. The person on the other end of the phone said they could not email me another copy of the receipt. The associate told me my only option was store credit. I was already annoyed so and wanted to get out of there as there was a long line and people behind me were complaining so I agreed and ended up paying for the $25 gift card that I needed to buy with cash. Today, Friday December 4th I received the receipt in my email that she requested they resend. Had I had this email yesterday it would have not only saved me time and aggravation but I would have the money I spent on the wallet back on my card. I am now out $56 due to two peoples mistakes. I have contacted kohls directly and was told that they can not help me and that opening a kohls charge card would be beneficial when returning items I do not have a receipt for. It was not my fault only the gift receipt was in my package and it is not my fault the person who was supposed to email me a copy of it did not do so until 24 hours laterDesired Settlement: Re do my transaction. Take back the store credit and refund me back my money onto my card.

Business

Response:

We regret the customer did not receive her original receipt for Kohls.com order #[redacted]. At this time we advise the customer to reply with the number under the barcode on her Kohl's Merchandise Credit (KMRC). We are more than happy to void the KMRC, and credit the VISA accordingly. We apologize for any frustration.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] kohls store credit number under the barcode:[redacted]

Business

Response:

We have credited the remaining Kohl's Merchandise Credit balance to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear.

Review: Several months ago, Kohls allowed someone to walk into a store with a fake drivers license and open an account in my name, run up three times the credit limit in charges, and screwed up my credit. I only learned about this when Kohl's sent a new credit card to my actual address in [redacted]. Which, by the way Kohls, is a really lame way to go about correcting your huge mistake.

At any rate, I was able to get this taken care of in October. Fine, whatever Kohls.

My issue now is that Kohls has proceeded to place me on their marketing lists and today I received a marketing mailer inviting me to apply for a credit card. Come on Kohls, you have got to be kidding me!Desired Settlement: Immediately and permanently remove me from any and all marketing, sales, credit card offers, and any other contact. I will not ever do business with a company that caters to the needs of thieves and grifters by letting anyone walk in off the street and open a credit card account.

If contact does not cease and desist, I'm taking my complaint to an attorney.

Business

Response:

We would like to confirm that we have forwarded this matter to our Marketing Department for the customer's immediate removal from any mailing list. Please be advised that it may take up to 12 weeks for the change to take effect, and for the customer to stop receiving our circulars, as they are printed 6 to 8 weeks in advance and are held at the post office until delivery date. We apologize for any inconvenience.

Review: I ordered 2 packages of Men's Jockey 4-pk. Classic Stay Dry Full-Rise Briefs, SKU # 93552462. I ordered a size 34 and they sent me a size 44. I mailed the items back. I paid $7.75 for the return postage. I did not have a order number because it had been awhile. I mailed the items back Priority Mail 2-Day with Tracking Number, and $50 insurance. The tracking number says they got the items at: Kohls, Return Center, 3550 Salzman Roadd Middletown, OH 45044 on February 19, 2016 , 4:26 pm. They are claiming that they did not get the items. I paid $52.00 for the briefs, $8.95 for postage and $3.66 tax for a total of $64.61. Since I did not have the order number kohls is trying to cheat me out of the money for the items I returned for exchange. I told them I wanted to exchange the size 44 they sent me for a size 34. I guess whomever entered my order put in the wrong size. I can't wear a size 44. I paid for a size 34. They will not give me my exchange or refund. They are not very honest business to try and cheat a customer out of money when that customer has a charge card and owes more then the amount that the returns is. This is not a way to get paid for the bill that I owe them. If they do not issue the proper refund I will never pay the bill I owe them. My uncle's attorney says I don't have to as longs as they are cheating me out of my $72.36 for the items I returned on February 17, 2016 and they got at return center on February 19, 2016 per tracking number:Desired Settlement: I want kohls to send me a check for the $64.61 and $7.75 it cost me to mail the items back that they made the mistake of sending the wrong size to start with.

Business

Response:

Our records

show the applicable return credit for Kohls.com order #4283578718 was processed

on 03/12/16, back to the customer Kohl’s' Charge account for $23.72. Additionally,

we are able to confirm that the order was a customer initiated order, so the

shipping fee will not be credited back to the customer. There was no Kohl’s

error so we are unable to comply with the customer’s request for any additional

credit. We hope this information was helpful.

Consumer

Response:

Review: I recently purchased a few items from Kohl's on my charge card. Order# [redacted] I received that package yesterday and got everything except for one item, my Reebok Women's Chicago Blackhawks Smash Hoodie -- XL in size. I understand that their are sometimes confusions and since I ordered 3 of this item, that they probably just forgot to put it in the package. I called and s/w a representative who offered to refund my money. That is nice, but 1. I do not want that, I just want my hoodie since it is a Christmas present and 2. I paid on my Kohl's charge card, which I have already paid off in full. Meaning I would have to wait for the refund to be posted onto my charge card and then ask for a check to then be sent to me. All the while, still not getting my hoodie in time for Christmas. I told her I do not want that option. She then said that I do not have to wait for the refund, I could buy the hoodie AGAIN so it is sent before Christmas and they will still process my refund amount. WHAT?!?! This now means I have to pay for my hoodie AGAIN, be charged my APR AGAIN, and still wait for my refund... No, I will not do that. All I want is for the missing item to be shipped to me. I do not see why this simple problem is being made even more difficult by refunding and having to purchase things again when I am just asking for them to send me the item I already paid, that was mistaken left out. Thats it.Desired Settlement: I just want the item that was missing to be resent. I do not want a refund. And I do not want to have to pay for it again and wait for a refund.

Business

Response:

Our records show a return for the missing item from Kohls.com order #[redacted] was processed on 11/21/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. Regrettably, due to security purposes we are unable to place a new order on the customer's behalf. If the customer still desires the merchandise, we will honor the original price paid. We advise the customer to place her order online, or call our Kohls.com Customer Service at ###-###-#### for assistance. We apologize for any inconvenience.