Kourt Security Partners

November 18, [redacted] *** [redacted] Middletown, PA [redacted] Re: ID # [redacted] Dear [redacted] ***, Thank you for contacting us recently on your contract concerns with Select Security After pulling your file we realized that you had a yearly renewalI apologized for the misunderstanding and emailed a copy of the agreement to Elizabeth D [redacted] along with an explanation I am enclosing a copy of the agreement with this letter Your final bill will be $in order to close out your account We are in the process of canceling your monitoring service Please call me if you would like to discuss further or make a payment arrangement My contact information is listed belowWe thank you for bring this matter to our attention Sincerely, Maria I [redacted] Customer Relations Representative T###-###-#### F#-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please arrange for termination of service ASAP Regards, [redacted] ***

June 17, face="Calibri"> [redacted] Re: ID # [redacted] Dear ** [redacted] , Thank you for contacting us recently on your concerns about the sales experience you had with a contractor representing Select Security Your concerns were addressed with our Residential Direct Sales Program ManagerOur company is actively working to improve sales and service levels and your feedback is helpful in this effort We have agreed to mail you a check totaling $and continue the monitoring servicesThe check will be mailed by the end of this week We thank you for bringing this matter to our attention My contact information is below if you have any other concerns in the future Sincerely, [redacted] Customer Relations Representative T###-###-#### F#-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I never received the copy of the Agreement signed by both parties and I think it is required by the company that they do send me the copy of the agreement and it is required (i only got agreement which I signed - attaching)I always check my spam emails and emails from the Select Security never goes to my spam emails and smart filter on my gmail is always onThey cant give this as a reason and also, The phone conversation is confusing as they put Credit Card and Length of agreement on same line and the time they installed on my Home it was later night and we had a baby (Close to 10PM) I am attaching the agreement I got from the select security I which I only singed for the Revdex.com reference and never got agreement signed by both parties Regards, [redacted]

-------- Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DCDate: Thu, Sep 10, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Wed, Sep 9, at 7:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" I have come to an agreement for this issue [redacted] Office ###-###-#### Cell ###-###-####

August 7, face="Calibri"> [redacted] Re: ID # [redacted] Dear [redacted] , Thank you for contacting us regarding your concerns about the sales experience you had with a contractor representing Select Security Select Security has certain policies & procedures in place to avoid any misinformation between our contractors and customersPrior to the installation of your alarm system, a quality survey was done with the person that signed the monitoring agreement, [redacted] The call center agent asked her at that time if there were any promises or amendments made by the contractor at the time of saleShe said that there were noneWe also verified the term of months with her and she agreed We have also reviewed our records and have not found any email correspondence sent by youThe only letter received was the initial cancellation requestWe did however verify that numerous calls were made in order to reinstall the system with no return calls At this time we can offer to reinstall the alarm system in your new home at no charge so that the remaining years can be completed We thank you for bringing this matter to our attention My contact information is below if you have any other concerns in the future Sincerely, Maria I [redacted] Customer Relations Representative T###-###-#### F#-###-####

May 15,
face="Calibri">*** *** ***
*** *** ***
*** ** ***
Re: ID #***
Dear ***,
Thank you for contacting us recently on your concerns about the sales experience you had with a contractor representing Select Security
Your concerns were addressed with our Residential Direct Sales Program ManagerOur company is actively working to improve sales and service levels and your feedback is helpful in this effort
We are in the process of cancelling your monitoring agreement and will be contacting you to schedule a time to pick up our alarm equipmentWe will no longer debit your account You will be receiving a refund for any monitoring payments that you have made to our company
We thank you for bringing this matter to our attention My contact information is below if you have any other concerns in the future
Sincerely,
*** ***
Customer Relations Representative
T###-###-#### F#-###-####

February 11,
*** *** ***
*** *** ***
*** *** ** ***
Re: ID #***
Dear ***,
Thank you for contacting us recently on your concerns about the sales experience you had with a contractor representing Select Security
Your concerns were addressed with our Residential Direct Sales Program ManagerOur company is actively working to improve sales and service levels and your feedback is helpful in this effort
We have cancelled your monitoring agreement and have scheduled an appointment with you to pull the alarm systemOnce the alarm system is pulled we will refund you for any monitoring payments that you have made to our company
We thank you for bringing this matter to our attention My contact information is below if you have any other concerns in the future
Sincerely,
*** ***
Customer Relations Representative
T###-###-#### F#-###-####

August 29,
"MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">*** ***
*** *** ***
***, PA ***
Re: ID #***
Dear *** ***,
Thank you for contacting us recently on your concerns about the sales experience you had with a contractor representing Select Security
I have reviewed your letter with management and they are mailing a payment for $today You should receive the check sometime next weekI apologize for the delay in receiving your refund
We thank you for bringing this matter to our attention My contact information is below if you have any other concerns in the future
Sincerely,
Maria I***
Customer Relations Representative
T###-###-#### F#-###-####

The recording was played back to *** this morning
At this time we can only offer o reinstall the system and continue to monitor the alarm system

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
No
solution to the problem Select security is still willing to offer me service, at an increased price, for a service that does not workThey are telling me they can renew my contract , without notification, every year I agree, this is in the contract, but it was never explained that this would happenI would continue with their service if some agreement could be madeHow do I reduce the monthly cost, especially since I now m paying for service thT will not workHighly unprofessional on their part not willing to work with me.
Regards,
*** ***

DearMr***,
We can install the cellular unit for $199.00, which includes parts & laborThe monthly would increase by $13.00, which is a discounted rate for the cellular monitoring
If you choose not to install the cellular bathen the only other way we can monitor the alarm system is if you contact the phone company and reconnect the landline
Please contact me at ###-###-#### if you wish to resolve this matter

September 4,
size="3" face="Calibri">
*** ***
*** * *** *** ***
*** *** ** ***
Re: ID #***
Dear *** ***,
Thank you for contacting us recently on your concerns about the customer service experience you had with an employee of Select Security
I have left two messages on your answering machine to confirm your cancellation dateI need to verify the cancellation date in order to issue a refund request for the unused portion of your monitoring
Please call me so that we may discussMy contact information is listed belowWe thank you for bring this matter to our attention
Sincerely,
Maria I***
Customer Relations Representative
T###-###-#### F#-###-####

I accept that I am responsible for the monthly monitoring fee for the remainder of the contract period. I obviously agreed to the month term by signing the electronic contract presented to me by the contract salesman and then later verbally agreeing to the terms with the customer service rep on the phone. I still wish to cancel my service.I recommend that Select Security make it crystal clear to its sales contractors that lying to potential customers by telling them that there is no contract period it not acceptable.Sadly, I will never recommend Select Security to anyone who asks me about home alarm monitoring and I will never be a Select Security customer ever again
Regards,
*** ***

June 20,
class="MsoNormal" "MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">*** ***
*** *** ***
***, PA ***
Re: ID #***
Dear ***,
Thank you for contacting us recently on your concerns about the sales experience you had with a contractor representing Select Security
We have reviewed your account and have addressed your concerns with our Residential Direct Sales Program ManagerOur company is actively working to improve sales and service levels and your feedback is helpful in this effort
You originally signed monitoring agreement on May 26, On October 12, you called our office and explained that the house was soldThis was only months after system was installed
At that time we advised you that the contract would have to be transferred to the new owner or we would need to pull the systemSince the new owner did not wish to continue services you called us to pull the alarm system on October 30,
We advised you that there would be $move fee and new agreement that needed to be signed. At that time you disputed the move fee and also requested a lower rateWe agreed to waive the move fee and lower your rate by $
On May 20, you called to notify us that you sold your home again and would be moving to AlabamaWe again advised you of the contract term and advised you that new owners would need to transfer services in order to avoid a penalty
After speaking to the new owners you called our office and notified us that the new owner was not interestedOur company agreed to pull system and bill you 50% for the remaining contract instead of 100%
At this time we can only offer the 50% penalty for terminating your agreement earlyWe feel that we have offered a fair resolution in order to close out your account.
We thank you for bringing this matter to our attention My contact information is below if you have any other concerns in the future
Sincerely,
*** ***
Customer Relations Representative
T###-###-#### F#-###-####

June 24,
normal">
*** ***
*** *** ***
Solon, OH ***
Re: ID # ***
Dear *** ***,
Thank you for contacting our company regarding your concerns with the cancellation of your account and the billing
We apologize for the delayPer our conversation today, your account will be cancelled and the balance of $will be credited
Our company aims to consistently deliver a professional service to our customersMy contact information is below if you require any more information
Sincerely,
Maria I***
Customer Relations Representative
T###-###-#### F#-###-####

June 13,
face="Calibri">
*** & *** ***
*** *** ***
*** *** ** ***
Re: ID #***
Dear **& ***,
Thank you for contacting us recently on your concerns about the sales experience you had with a contractor representing *** Security
Your concerns were addressed with our Residential Direct Sales Program ManagerOur company is actively working to improve sales and service levels and your feedback is helpful in this effort
We have agreed to cancel your monitoring agreement. A service representative will be contacting you to schedule an appointment to remove the alarm systemYou understand that a refund will not be issued at this time for services provided.
We thank you for bringing this matter to our attention My contact information is below if you have any other concerns in the future
Sincerely,
*** ***
Customer Relations Representative
T###-###-#### F#-###-####

November 6,
*** ***
*** * *** *** ***
*** *** ** ***
Re: ID #***
Dear *** ***,
Thank you for contacting us recently on your refund check concerns
Our office was waiting for the refund check that was originally mailed on 9/12/to be returned before processing another checkThe check never was returned to us
The accounting manager has agreed to mail another check on 11/7/to the above addressPlease contact us if you would like the checked mailed to a different address
My contact information is listed belowWe thank you for bring this matter to our attention
Sincerely,
Maria I***
Customer Relations Representative
T###-###-#### F#-###-####

August 1,
class="MsoNormal" "MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">*** ***
** *** ***
*** ** ***
Re: ID #***
Dear *** ***,
Thank you for contacting us recently on your concerns about the sales experience you had with a contractor representing Select Security
Select Security has certain policies & procedures in place to avoid any misinformation between our contractors and new customersPrior to the installation of our alarm systems, a quality survey is done between an agent in the call center and the customer, in that survey we go over the term of their agreement being months.
The survey was played back and a copy of the monitoring agreement was also provided to you
We have reached an agreement to reduce your monitoring rateThe new rate will take affect this month
We thank you for bringing this matter to our attention My contact information is below if you have any other concerns in the future
Sincerely,
Maria I***
Customer Relations Representative
T###-###-#### F#-###-####