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K&S Auto Repair Reviews (136)

The complaint is based on the business practices of BestwayThe third pump was receivedIn order to receive the warranty pump, Bestway requires the consumer to conduct unreasonable measures such as cutting a heavy electrical chordThe chord is in a location inch off the floor, making it impossible to reach and a barrierThe consumer performs all that is asked and Bestway will reject the claim stating the chord wasn't cut close enough to the pumpI've had two pumps failBestway told me I was a liar and only trying to get a free pumpThey had me perform tasks like writing claim numbers on the pump with extra photos I expect pump #to fail

Hi K [redacted] The complete set has shipped yesterdayOur Supervisor for Customer Service has spoken with Ms [redacted] and communicated that the new set is on it's way.Here is the tracking information: TRACKING [redacted] Per last communication (yesterday) with our team and Ms [redacted] we have agreed to move on as this is "resolved" if she needs anything at anytime please let us know or she has Anita's and Marc's direct contact information.As always thank you for your help and follon this.Best,Andrea

Hello, Yes, I have checked with customer service and this is correctThere was a mix up with Walmart that needed to be clarified, we have sent [redacted] a new spa as well as cartridges for her troubleThis was sent via FedEx and delivered todayTracking # [redacted] She did state to our Customer Service team member that helped her to resolve this issue that she would change her Revdex.com complaint upon the arrival of her new spa

Hello,We do apologize and understand the frustration for [redacted] , however, we do not refund the cost of water and this is industry standard across the boardWe are more than happy to assist with the warranty process and replacement of the liner or any other issues that the consumer faces that are outlined in the standard warrantyPlease have a proof of purchase handy and call our customer service line at [redacted] to start this process[redacted] can request to work with a supervisor to expedite this process.Thank you,Bestway USA, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,We did have a supervisor reach back out to MsSlintak and we have sent a replacement filter that shipped on 6/23/16, FedEX # [redacted] ***We do aim to please our customers and have helped resolve this per her request.Bestway

Hello,We strive to please our customers as well as resolve any issuesWe did call the consumer on July 9th to let them know that the replacement pump had been shippedOur system shows that a new pump was delivered on 7/15/If the consumer needs anymore assistance we are happy to help, internally we closed this case as "resolved".-Bestway

Hello, We have spoken with Mr [redacted] and finalized the warranty process and sent out a replacement partMr [redacted] emailed a proof of purchase on 8/3/16, our claim process does take 24-hours to process - replacement sent out on 8/5/***: [redacted] ***This warranty process has been completed, we are here to support our customersShall you need anything else please call our customer service department at [redacted] Best Regards, Bestway USA, Inc

Hello,We have been in touch with MsStevens, she did send the required photos for the pump warranty process on 7/29/and requested overnight/2- day shippingWe ship ground and have sent a replacement out on 8/1/and received on 8/4/- Tracking Number: [redacted] ***This warranty has been resolved and closed in our systemOur customers are our number one priority and we are for support or available to answer any questions.Best Regards,Bestway, USA Inc

Dear Mr [redacted] ,We apologize, we have sent out a new liner (it should have already arrived)Unfortunately, some wild grass is strong enough to grow through the ground cloth/linerUsually it is our policy to have you send pictures and cut out the batch number we have made an exception for you and shipped out the new linerWe do suggest cutting out the old liner and keeping this under the new liner to keep grass this strong from growing throughWe do apologize for your troubles as we do not reimburse for water per our warranty process nor is this industry standardsIf you have any other questions please contact our customer service department.Sincerely, Bestway USA, Inc

Hello,We truly apologize for an inconvenience that this cause Mr [redacted] , we have reviewed internally and issued a full refundThank you,Bestway USA, Inc

Dear Ms [redacted] ,Our response is based on our records with your name and address as well as the receiptWe do not have another account with the same nameWe are shipping you a pool cover, it will arrive this week.Sincerely,Bestway USA, Inc

Hi, The issue with this claim was that consumer never sent the IMAGE of the batch # requestedWe have gone ahead and sent the new pump outside of our procedure for pump replacement/warranty as we do not want our consumer to be upset, the new pump was delivered on : Wed 7/29/10:am with ***

Dear Mr***,I deeply apologize for your experience, I am the Marketing Manager and we are aware that some of our slides popped during our first season on shelfWe have been proactive to order in new slides and send out replacements to customers who had a disappointment in our productWe have also listened to our consumers feedback and have taken action with our company to strengthen our slides for next year and identified the problems in manufacturing processI have a new triple slide being sent out to you first thing tomorrow morningIn the meantime do you know the name of the representative or supervisor in which you spoke with?Please contact me directly if you have any questions: [redacted] @ [redacted] - [redacted] [redacted] or ###-###-#### as it is our goal to resolve this complaint to your satisfaction.Thank you for your time, [redacted]

Hello, We do apologize and understand the frustration for [redacted] , however, we do not refund the cost of water and this is industry standard across the boardWe are more than happy to assist with the warranty process and replacement of the liner or any other issues that the consumer faces that are outlined in the standard warrantyPlease have a proof of purchase handy and call our customer service line at [redacted] to start this process[redacted] can request to work with a supervisor to expedite this processThank you, Bestway USA, Inc

I am having issues submitting my resolution to this problem; have tried multiple time NOT happy with response [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Ms***,Following up on our phone call, thank you for your time and working with us to resolve your case.Sincerely,Bestway USA, Inc

Hello,We are more than happy to assist Ms [redacted] , our customer service team has reached out via phone (8/& 8/19) and left voicemails as well as emails on 8/18, 8/and 8/We need to know what size pool she has, as well as pump size in order to assist her and file a warranty claim for an upgrade.Please have here return our voicemails/emails directly to our supervisor and she will be able to help resolve this issue.Thank you,Bestway USA, Inc

Dear Ms [redacted] ,We apologize to hear about your experience, your frame, liner and pump are all under warrantyWe will happily assist you with filing a warranty claim to replace your frameIt is a easy process please call us with your proof of purchase handy at ###-###-####Unfortunately, it is industry standard not to reimburse for water loss.We look forward to hearing from you and replacing your frame.Best regards,Bestway USA, Inc

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Address: 5508 Jacks Dr, Plover, Wisconsin, United States, 54467-9755

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+1 (715) 295-0328

Web:

www.bestway-global.com

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