K&S Auto Repair

Dear *** ***,We do apologize for your experience, we strive to offer our customers the best service in the industryI have followed up with our customer service department on your complaint and we do note that you did call in and we did ask for you to send in pictures as well as proof
of purchase which you did do, this is standard processUnfortunately, we were out of stock on your particular pump from 7/22/to 8/24/I do see in our system that a pump was sent out to you and delivered on 8/27/FedEx Tracking #***We would like to resolve any other matters that you may have at this timePlease contact our customer service department and ask for a manager if there is any other assistance needed in regards to your claim.Thank you,Bestway USA, Inc

Hello,We apologize to hear about MsMcmichael's experience and have had our customer service lead reach out to her multiple times to help resolve this matterWe have called the phone number supplied by the Revdex.com ###-###-#### on 7/7/and 7/8/in which we have left voicemailsOn 7/12/we sent
an email as well to ***.We are waiting to hear back from the consumer at this point.-Bestway USA

We have spoken with Ms*** and while we do have a warranty process that does follow the outline of what she has sated we have made an exception and sent her a new fast set poolFedEx: *** *** *** ETA 6/30/Our customers are our number one priority and we have resolved this case with Ms
Napper.Thank you,B*** USA, Inc

I bought a pump for my pool from bestwayIt never circulated the water like it shouldSo I called the warranty department and they told me to send some pictures and they would be sending me a new oneI did that, and after a few days I called back to see the status and they told me they now needed a picture of the cord being cutSo I did thatA week later I called to check the status again and they told me they were now out of stock and they would have more by the end of the weekI called again and they said now it would be the beginning of next weekOnce again, I called and was told they were STILL out of stock and didn't have any upgrades to send meThis has now been a month and NOTHING! My pool is dark green and I hate to see what my bill is going to be to get all the chemicals to get it cleanNot to mention this is the hottest time of the year here and my son gets to look at a pool that he can not use! They FINALLY called me back and said they had a pump in the warehouse that was missing parts that they could send meI will NEVER use bestway again and will warn others not to eitherI have never wrote a review before but this is just ridiculous!!!

Hello,We have spoken with Ms*** and resolved her case, we did not know how many parts she neededWe have sent out the replacement parts on 8/12/FedEx # ***We have spoken with the consumer and sent what was neededIf you need anything else please contact us at ***
and we will be happy to assist you.Thank you for being a valued customer,Bestway USA, Inc

Hello,
We have reached out to Ms.*** and sent out replacement parts with warranty approval on 8/3/FedEx: *** ***We do apologize for the delay, our customer service had called on 7/4/and left a voicemail requesting a callback as we were unclear as to the number of
replacement pieces that Ms*** needed for her pool.Should she need anything else please contact our customer service at *** and we are happy to assistBest Regards,
Bestway USA, Inc

Customer contacted our customer service department in June to alert us that the replacement part we sent was the wrong size (12xpool liner instead of a 12xpool liner) Upon review we realized that the incorrect replacement was sent We immediately sent out the correct size replacement part on June 29, at our cost via Fed Ex and the part is in route to the customer Best,***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
We strive to please our customers as well as resolve any issuesWe did call the consumer on July 9th to let them know that the replacement pump had been shippedOur system shows that a new pump was delivered on 7/15/
If the consumer needs anymore assistance we are happy
to help, internally we closed this case as "resolved".-Bestway

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***,We apologize to hear about your experience, our Customer Service Manager will be reaching out to you this week via phone/email to help you with your claimWe will work together to help resolve this to your satisfaction.Sincerely,Bestway USA, Inc

We apologize to hear about Ms***'s experienceWe value our customers and have sent out a replacement via FedEX *** *** ***.Bestway

The complaint is based on the business practices of BestwayThe third pump was receivedIn order to receive the warranty pump, Bestway requires the consumer to conduct unreasonable measures such as cutting a heavy electrical chordThe chord is in a location inch off the floor, making it impossible to reach and a barrierThe consumer performs all that is asked and Bestway will reject the claim stating the chord wasn't cut close enough to the pumpI've had two pumps failBestway told me I was a liar and only trying to get a free pumpThey had me perform tasks like writing claim numbers on the pump with extra photosI expect pump #to fail

We have made an exception for Miss J*** as usually when you purchase anything at *** on Clearance it comes "as is" as well as it is our standard procedure to require a proof of purchaseWe have sent out a replacement: Fed Ex *** that is expected to arrive on 6/24/We value our
customers and have resolved this issue.Bestway USA

Yes they did ship a replacement pump Yes it did arrive on the 15th They however did NOT call to inform me of anything I was the only person who made any telephone calls When I did call, I was informed that the pump had been ready since the 9th and was not picked up till that following Monday As far as I am concerned, this company sells below average product for an inflated price, has below average customer service, and does not stand by what they sell very well A pump should not just stop working days after you purchase it brand new If that is the case as it was here, you would think the producer would make an extra effort to make the situation right and not make the consumer wait over two weeks for a replacement I will definitely not recommend them to anybody I come across in the future As I stated in my initial response after waiting a week for them to rectify the situation, I ordered and received a pump from another vendor days before their pump arrived Will definitely spend my money with another brand besides ***/Bestway in the future

Dear Ms***,Upon looking into your complaint your original purchase was made on 6/18/16; which would make it already out of warranty terms in regards to the time frame to make a claimWe do see that we tried to work to make an exception by requesting photos, which were never sentUpon your
complaint with the Revdex.com and looking into your account we so see that this pool was purchased on clearance, which automatically voids any warrantyWe apologize for the inconvenience but these are the standard terms for these poolsSincerely,Bestway USA, Inc

Hello,As stated we did follow our warranty process that is industry standard and did send out a new pumpThis is the process clearly stated and we did arrange for and ship new replacement productUnfortunately, we will not replace another vendor's pump - we have followed the process in which we share with the consumer upon starting a claim.Internally, this is resolved as the warranty process was followed that had been communicated to the consumer.-Bestway

I never said this pool was on clearance. They got the wrong person. This pool was a gift to me, from my mother that passed away this year. She bought it at Walmart in Palatka, Florida before she died. I wanted a pool for my osteoarthritis and I could not afford one. This was her gift to me before she died. She bought it around June 9, of this year.Also, there is two *** ***'s in this area. Her info always gets on my credit report and I have to have it removed. There is a block on it, so when she gets credit and they access my info, I get notified.Wherever you are getting your info from, it's incorrect. Finally, the pool liner is not leaking, so I don't need that replaced. But, I do need a cover for the pool Thank you for your prompt attention

Dear Ms***,Thank you for your time on the phone today and we are happy that we were able to help resolve this issue for you.Sincerely,Bestway USA, Inc

Dear Mr*** ***,We do apologize for the inconvenience that this may have caused youOur consumers satisfaction is our number one priorityUpon looking into your case, we see that your bank put a "hold" on the fundsThis happens from the banks side to protect you from fraudulent activity on
your accountThese transactions were flagged due to the billing address given to our customer service team did not match the billing address that the bankWe tried to run the card a few times due to the consumer giving more than one address that did not matchWe do see that your account was never charged and the bank released the funds once they confirmed that this was not a fraudulent purchase. Please reach out to us should you have any other concerns and we will gladly assist you.Best Regards,Bestway USA, Inc