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KW Contractors, Inc.

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KW Contractors, Inc. Reviews (80)

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to complaint *** submitted on July 30, to The Revdex.com by *** ***. The customer’s refund has been processed and she will receive two checks totaling $We ask consumers to allow business days for the refund to process. If
there are any further questions please feel free to contact me at ###-###-####.*** ***Chief Financial OfficerThe Roanoke Times

This letter is in response to complaint submitted to The Revdex.com by *** ***. On 6/09/the Circulation Office Coordinator reached out to Ms*** regarding an e-mail that was sent to the Roanoke TimesThe Circulation Office Coordinator explained the error to Ms***
and reconciled her father’s accountIn addition, the Office Coordinator gave Ms*** her direct number for future reference. If there are any further questions please feel free to contact me at ***.*** ***Circulation Director The Roanoke Times

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

This letter is in response to complaint submitted to The Revdex.com by *** * *** August 31st, 2017.Customer has been contacted and refund processed. If there are any further questions please feel free to contact me at *** ***Circulation DirectorThe
Roanoke Times

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to complaint submitted to The Revdex.com by *** ***. Mr***’ complaint was registered the same day as we received notice that there were delivery problemsWe have since corrected any delivery issues and have not received any other complaints from
this customerWe have also contacted the customer to ensue delivery has improvedAny missed deliveries will be credited back to the customer. If there are any further questions please feel free to contact me at ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***The Roanoke Times should add the $& the $for the supplements to their yearly rate - it would be a more honest representation to the consumer, rather than the “opt out” and “we will dock your subscription” if you receive the Thanksgiving paper & supplements

We originally mailed the explanation of the account to the subscriberI have attached screen shots of the accountThank you!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to complaint submitted to The Revdex.com by *** ***on September 5th, 2017.After more information was obtained from the complainant we notified the complainant of the source of the outstanding invoiceComplainant will need to contract reporting
collection agency to satisfy issue.If there are any further questions please feel free to contact me at ***
*** ***Circulation DirectorThe Roanoke Times

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to complaint submitted to The Revdex.com by *** ***. The customer requested a vacation hold for the dates listed in the complaintThe representative misunderstood the request and entered the vacation as a vacation stop and not a vacation with
delivery of the vacation papersThe representative apologized for the error via email and asked if the customer still wanted the papersAdditionally, this error has been addressed with the representativeWe are happy to provide the vacation hold papers.If there are any further questions please feel free to contact me at ***.*** ***Chief Financial Officer

This letter is in response to complaint submitted to The Revdex.com by *** ***. I contacted Ms*** at 4:45pm on Thursday, January 19th, to discuss delivery issuesI contacted Ms*** again on Friday, January 20th, at 8:10am to verify delivery of her newspaperIn a
resolution with Ms*** I will contact her at approximately 8:00am on Saturday and Sunday this weekend to verify delivery of her newspaper. If there are any further questions please feel free to contact me at *** ***Circulation Director The Roanoke Times

This letter is in response to complaint submitted to The Revdex.com by *** ***. Ms***’s account was noted in July NOT to receive the Discover MagazineMs***’s name was placed on the Do Not Deliver list but was inadvertently delivered a Discover Magazine
on August 25th, Ms***’s account was not charged for the Discover Magazine delivered to her on the above dateThe Roanoke Times has attempted several times by e-mail and phone to reach Ms*** to notify her that she had not been chargedIn addition, Ms*** has been opted out of the Thanksgiving edition as wellAs of today, Ms*** has not notified the Roanoke Times of her cancelling her subscription. If there are any further questions please feel free to contact me at ***.*** ***Circulation DirectorThe Roanoke Times

This letter is in response to complaint submitted to The Revdex.com by *** ***. Subscriber’s account has been credited the unauthorized amountA refund will be processed to the card on filePlease allow 3-business days for the credit to appearSubscriber was contacted
today with the resolution.If there are any further questions please feel free to contact me at ***.*** ***Circulation DirectorThe Roanoke Times

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The refund has been made to my credit card, so all is now . Thank you very much.
Regards,
*** ***

This letter is in response to complaint submitted to The Revdex.com by *** *** on 12/01/2017.Newspaper is now being delivered to customers porch. If there are any further questions please feel free to contact me at *** ***Circulation DirectorThe Roanoke Times

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I HAVE REVIEWED WHAT WAS SENT FROM THE ROANOKE TIMES AND I HAVE PAID EVERY MONTH SINCE JUNE, AND I STILL DO NOT KNOW HOW THEY CAME UP WITH $ LOOKS LIKE THEY ARE GOING TO REDUCE IT BY ABOUT $DUE TO ME MAKING SOME PURCHASE OF SOME ISSUES TO A MAGAZINE I WILL JUST LIVE WITH WHAT THEY SAY, ALTHOUGH I DO NOT AGREE WITH THEIR FINDINGS AND I THINK IT IS VERY UNFAIR THAT THEY CHARGE FOR THE THANKSGIVING PAPER EXTRA, BUT DO NOT COLLECT OR INFORM YOU OF THIS, AND FURTHERMORE DO NOT INFORM YOU WHEN THEY ARE STOPPING YOUR PAPER FOR NON PAYMENT I THINK THEIR FINANCIAL PRACTICES ARE ABOUT THE WORSE I HAVE EVER CAME ACROSS IN MY LIFE Regards,
*** ***

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