Subscriber lives in an area we recently moved to mail delivery only. We contacted customer who decided to cancel the subscription and receive a refund. The refund is being processed.
This letter is in response to complaint submitted to The Revdex.com by [redacted] [redacted] on 12/14/2017.When subscriber cancelled the subscription the premium Thanksgiving edition was not taken into account. The expiration date on the subscription was reduced by a few days when the...
premium charge for the Thanksgiving edition was added. Subscriber has been refunded the $2.61 difference between the payment and the refund. This was initiated on 12/18/17 and should be returned to the subscriber in 3-5 business days. If there are any further questions please feel free to contact me at [redacted]Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted]. The subscription was entered as a 26 week subscription instead of a 52 week subscription on September 3, 2014. The customer’s account received a $15.76 credit on August 17, 2015 because of the incorrect rate. We will issue a refund due to the subscription error that occurred last year. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation Director
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. Customer paid $185.76 on 11/02/2015. Payment was credited to wrong account. We have restored payment to correct account. Refund will be issued in 10 to 14 business days. If there are any...
further questions please feel free to contact me at [redacted].[redacted]Circulation Director
This letter is in response to complaint submitted to The Revdex.com by [redacted] on April 6th, 2017. The complainant’s refund will be processed with the regular weekly refund batch. Bank cards require 3-5 days for the bank to credit it back to the person’s account depending on the...
bank. Paper checks are mailed from Richmond and depending on mail time could take 10-14 days to reach addressee. If there are any further questions please feel free to contact me at [redacted]Circulation DirectorThe Roanoke Times[redacted] [redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. The customer is on our Do Not Delivery list and the carrier delivered in error and will be held contractually accountable for this error. We will visually verify the non-delivery of this for...
the next several weeks to ensure the customer does not receive this again. If there are any further questions please feel free to contact me at [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted].Customer's debit/credit card was not billed for the monthly amount in March 2015.Automatic billing resumed as normal in April 2015. Subsequently the customer's subscription account expiration date did not change. The grace period on the customer's account was suffcient enough to keep the account active until the following billing period until January 2016 when the account expired on 1/11/2016. The subscriber's subscription was restarted on 1/14/2016 but due to no payment activity the subscription expired again on 1/28/2016. Customer called again and the subscription was resumed on1/31/16. Customers account was credited $15.00 on 1/31/16 by the customer service agent who helped the subscriber. The customer's account will return to the normal billing cycle on 2/05/16.The above was our response in February. The $15.00 credit given to Mr. [redacted] on 1/31/16 was refunded to the credit card on file. Mr. [redacted]'s account was restarted on 6/02/16 as he asked and a payment processed. Customer's current expiration date is 07/02/16.If there are any further questions please feel free to contact me at [redacted].
This letter is in response to complaint submitted to The Revdex.com by [redacted] on July 17th, 2017. Subscriber has been contacted by the manager for the area. Subscriber was given direct contact information for the manager. Manager will monitor the delivery of the...
subscriber.If there are any further questions please feel free to contact me at [redacted]Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted]. The zone manager for the area has contacted Mr. [redacted] and provided him with his contact information as well as the contact information for the district manager over the area. In addition, the...
district manager is going by the subscriber’s location each morning to verify the newspaper has been delivered. Credit has been applied to the subscriber’s account each time a missed newspaper has been reported. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The requested refund was received on August 10, 2017.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have done what is stated.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. Unfortunately, our customer service vendor failed to enter the subscription information correctly. The subscription was entered as a 26 week subscription instead of a 52 week subscription. We will...
certainly honor the original subscription request and ensure the subscriber receives credit for any missed deliveries. Our local team will contact the customer immediately. Additionally, we will be transitioning to a new, internal customer service center on October 27th. If there are any further questions please feel free to contact me at [redacted].[redacted]Chief Financial Officer
This letter is in response to complaint [redacted] submitted on August 19, 2015 to The Revdex.com by [redacted]. Mr. [redacted] was not charged for the magazine and will be opted out of the future publication listed in the letter.. If there are any further questions please feel...
free to contact me at ###-###-####.[redacted]Circulation DirectorThe Roanoke Times[redacted]
This letter is in response to a complaint we received from you regarding newspaper delivery issues for Roanoke Times customer [redacted].
We have investigated the issue, and followed procedures to ensure the service issues are corrected. The contract of the carrier has been terminated, and...
we are in the process of finding a new contractor for this area. A manager is delivering this area until a contractor is found, and we will continue to monitor delivery going forward.
The customer was also credited for the reported missed deliveries plus an additional two weeks of service for her inconvenience.
If there are any further questions please feel free to contact me at ###-###-####.
[redacted]
Regional Controller
The Roanoke Times
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] Customer has paid $133.84 since 7/26/15. We refunded $17.20 on 9/14 reducing the liability to $116.64. Customer owed $27.82 on account from 6/02/2015 until the account was stopped on 7/18/15....
This reduces the refund customer is owed to $88.82. This amount will be submitted and processed by 1/21/16. Refund to credit card will be made in 3-5 business days. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times[redacted] [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] Mrs. [redacted] account was stopped at their request on 8/09/2016. A refund check was mailed on 8/25/2016 from [redacted]. If there are any further questions please feel free to contact...
me at [redacted]Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] A refund of $41.99 was issued to [redacted] on 5/23/16 as was requested. Customers should allow up to 2 weeks for delivery of the refund check thru the USPS. If there are any further...
questions please feel free to contact me at [redacted]Circulation Director The Roanoke Times
Subscriber lives in an area we recently moved to mail delivery only. We contacted customer who decided to cancel the subscription and receive a refund. The refund is being processed.
This letter is in response to complaint submitted to The Revdex.com by [redacted] [redacted] on 12/14/2017.When subscriber cancelled the subscription the premium Thanksgiving edition was not taken into account. The expiration date on the subscription was reduced by a few days when the...
premium charge for the Thanksgiving edition was added. Subscriber has been refunded the $2.61 difference between the payment and the refund. This was initiated on 12/18/17 and should be returned to the subscriber in 3-5 business days. If there are any further questions please feel free to contact me at [redacted]Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted]. The subscription was entered as a 26 week subscription instead of a 52 week subscription on September 3, 2014. The customer’s account received a $15.76 credit on August 17, 2015 because of the incorrect rate. We will issue a refund due to the subscription error that occurred last year. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation Director
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. Customer paid $185.76 on 11/02/2015. Payment was credited to wrong account. We have restored payment to correct account. Refund will be issued in 10 to 14 business days. If there are any...
further questions please feel free to contact me at [redacted].[redacted]Circulation Director
This letter is in response to complaint submitted to The Revdex.com by [redacted] on April 6th, 2017. The complainant’s refund will be processed with the regular weekly refund batch. Bank cards require 3-5 days for the bank to credit it back to the person’s account depending on the...
bank. Paper checks are mailed from Richmond and depending on mail time could take 10-14 days to reach addressee. If there are any further questions please feel free to contact me at [redacted]Circulation DirectorThe Roanoke Times[redacted] [redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. The customer is on our Do Not Delivery list and the carrier delivered in error and will be held contractually accountable for this error. We will visually verify the non-delivery of this for...
the next several weeks to ensure the customer does not receive this again. If there are any further questions please feel free to contact me at [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted].Customer's debit/credit card was not billed for the monthly amount in March 2015.Automatic billing resumed as normal in April 2015. Subsequently the customer's subscription account expiration date did not change. The grace period on the customer's account was suffcient enough to keep the account active until the following billing period until January 2016 when the account expired on 1/11/2016. The subscriber's subscription was restarted on 1/14/2016 but due to no payment activity the subscription expired again on 1/28/2016. Customer called again and the subscription was resumed on1/31/16. Customers account was credited $15.00 on 1/31/16 by the customer service agent who helped the subscriber. The customer's account will return to the normal billing cycle on 2/05/16.The above was our response in February. The $15.00 credit given to Mr. [redacted] on 1/31/16 was refunded to the credit card on file. Mr. [redacted]'s account was restarted on 6/02/16 as he asked and a payment processed. Customer's current expiration date is 07/02/16.If there are any further questions please feel free to contact me at [redacted].
This letter is in response to complaint submitted to The Revdex.com by [redacted] on July 17th, 2017. Subscriber has been contacted by the manager for the area. Subscriber was given direct contact information for the manager. Manager will monitor the delivery of the...
subscriber.If there are any further questions please feel free to contact me at [redacted]Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted]. The zone manager for the area has contacted Mr. [redacted] and provided him with his contact information as well as the contact information for the district manager over the area. In addition, the...
district manager is going by the subscriber’s location each morning to verify the newspaper has been delivered. Credit has been applied to the subscriber’s account each time a missed newspaper has been reported. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The requested refund was received on August 10, 2017.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have done what is stated.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. Unfortunately, our customer service vendor failed to enter the subscription information correctly. The subscription was entered as a 26 week subscription instead of a 52 week subscription. We will...
certainly honor the original subscription request and ensure the subscriber receives credit for any missed deliveries. Our local team will contact the customer immediately. Additionally, we will be transitioning to a new, internal customer service center on October 27th. If there are any further questions please feel free to contact me at [redacted].[redacted]Chief Financial Officer
This letter is in response to complaint [redacted] submitted on August 19, 2015 to The Revdex.com by [redacted]. Mr. [redacted] was not charged for the magazine and will be opted out of the future publication listed in the letter.. If there are any further questions please feel...
free to contact me at ###-###-####.[redacted]Circulation DirectorThe Roanoke Times[redacted]
This letter is in response to a complaint we received from you regarding newspaper delivery issues for Roanoke Times customer [redacted].
We have investigated the issue, and followed procedures to ensure the service issues are corrected. The contract of the carrier has been terminated, and...
we are in the process of finding a new contractor for this area. A manager is delivering this area until a contractor is found, and we will continue to monitor delivery going forward.
The customer was also credited for the reported missed deliveries plus an additional two weeks of service for her inconvenience.
If there are any further questions please feel free to contact me at ###-###-####.
[redacted]
Regional Controller
The Roanoke Times
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] Customer has paid $133.84 since 7/26/15. We refunded $17.20 on 9/14 reducing the liability to $116.64. Customer owed $27.82 on account from 6/02/2015 until the account was stopped on 7/18/15....
This reduces the refund customer is owed to $88.82. This amount will be submitted and processed by 1/21/16. Refund to credit card will be made in 3-5 business days. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times[redacted] [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] Mrs. [redacted] account was stopped at their request on 8/09/2016. A refund check was mailed on 8/25/2016 from [redacted]. If there are any further questions please feel free to contact...
me at [redacted]Circulation DirectorThe Roanoke Times
This letter is in response to complaint submitted to The Revdex.com by [redacted] A refund of $41.99 was issued to [redacted] on 5/23/16 as was requested. Customers should allow up to 2 weeks for delivery of the refund check thru the USPS. If there are any further...
questions please feel free to contact me at [redacted]Circulation Director The Roanoke Times