Our newspaper delivery has been suspended twice in the past week due to paymentThe Roanoke Times has our credit card on file for payment and there in no possible reason that our newspaper should be suspended for paymentThis is the second time I have reported this issue to the Revdex.comLast week we were advised that the issue was being escalated and someone would call us backNo one contacted us but our paper resumed after two daysWe received a paper for three or four days and then it was suspended again on May Per Roanoke Times our payment was processed on May 11, however, our newspaper did not resumeI had to call them again this morningThe Customer Service group are always very polite but they are not the problemThe billing system evidently is very defectiveAll I can say is they better not be reporting this on our credit reportTHIS IS ROANOKE TIMES ISSUE.Get their billing system fixed or replacedThis is extremely poor customer serviceIf they have reported us to the Credit Bureaus then that needs to be fixed as wellI will be asking for a credit report to see if Roanoke Times has filed a report showing that our bill has not been paidIf they have reported us then I will file another complaint to get that resolved.Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Even though they handled the billing mistake they made they turned around and sent out another invoice with information on closing the account. They did however; quickly reach out and resolve this as well
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This letter is in response to complaint submitted to The Revdex.com by *** *** on 11/16/2017.Payment has been applied to customers account. If there are any further questions please feel free to contact me at ***.*** ***Circulation DirectorThe Roanoke
TimesP.OBox *** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Just wanted to let you all know that I did receive both checks for the full amount in the refund.Thank you,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a copy of my account statement Please either email to me, send via postal mail or send to the Revdex.com and they will forward to me
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Ms *** the Roanoke Times did put out a tube for my paper,and I appreciated that I received a call from *** from *** I called this number and it was a number to "skype" ?? After I talked to Ms ***..I was given a number to call *** *** @***...a man answered and I ask for *** and was told I had the wrong number I called it back and ask if this was the Roanoke Times and the same man said yes, I told him I had just called and he told me I had the wrong number..he then tells me he is sorry...he was in a hurry ??? He then gives me ANOTHER wrong number ***....finally I get #***...All I get next I'd a recording from ***...telling me to leave a message Ms*** I have been SO aggrivated with the newspaper I forgot to tell you that we NEVER received any credit for the past months of,mising papers,wet papers and papers not held for us for our vacation weeks Thank you so much for your help Sincerely *** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would suggest, however, that the Roanoke Times look further into the actions (i.e. inaction) of its customer service center. I believe the fault in this case lies almost fully with them. Please feel free to contact me directly in order to discuss this further at [redacted] Thank you for finally taking care of my issue; it is a shame that it took this much effort.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. Customer’s debit/credit card was not billed for the monthly amount in March 2015. Automatic billing resumed as normal in April 2015. Subsequently the customer’s subscription account expiration...
date did not change. The grace period on the customer’s account was sufficient enough to keep the account active until the following billing period until January 2016 when the account expired on 1/11/2016. The subscriber’s subscription was restarted on 1/14/2016 but due to no payment activity the subscription expired again on 1/28/2016. Customer called again and the subscription was resumed on 1/31/16. Customers account was credited $15.00 on 1/31/16 by the customer service agent who helped the subscriber. The customer’s account will return to the normal billing cycle on 2/05/16. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. On 02/16/16 we called and spoke with [redacted]. He had spoken with our call center on 12/18/16 to set up a subscription for his father at [redacted] [redacted]. The...
representative assured him that this address was carrier deliverable when in fact it is not. He made a payment of $174.72 by a credit card. The subscription never activated. I explained this to Mr. [redacted] and apologized for the incorrect information. We will refund him fully back to his card. I asked him to allow 3-4 business days for complete processing. The agent also provided him my direct contact information. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation Director
This letter is in response to complaint submitted to The Revdex.com by [redacted] on July 13th, 2017. Subscriber refund was processed July 9th, 2017. Subscriber should allow up to 7 business days for money to be refunded to the credit card on file. If there are any...
further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any compensation regarding the response from the business. I have not been receiving the paper nor have I seen any form of refund.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This letter is in response to the reply from The Roanoke Times. We never received verification thatpayment had posted to the account. We did not receive a paper until December 12, 2017, aftercalling and requesting to renew our subscription effective December 12, 2017. We will never use theonline payment option. It has taken two months for this problem to be resolved.Please forward my response to [redacted], Circulation DirectorThanks,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] on July 19th, 2017. The subscription was stopped effective 07/19/17. A regular monthly ACH payment from the bank account on file was initiated and completed on 07/17/17. This transaction brought...
the account current to 07/24/17. A partial refund for the remaining days on the subscription will be issued within 7-10 business days. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times
Our newspaper delivery has been suspended twice in the past week due to paymentThe Roanoke Times has our credit card on file for payment and there in no possible reason that our newspaper should be suspended for paymentThis is the second time I have reported this issue to the Revdex.comLast week we were advised that the issue was being escalated and someone would call us backNo one contacted us but our paper resumed after two daysWe received a paper for three or four days and then it was suspended again on May Per Roanoke Times our payment was processed on May 11, however, our newspaper did not resumeI had to call them again this morningThe Customer Service group are always very polite but they are not the problemThe billing system evidently is very defectiveAll I can say is they better not be reporting this on our credit reportTHIS IS ROANOKE TIMES ISSUE.Get their billing system fixed or replacedThis is extremely poor customer serviceIf they have reported us to the Credit Bureaus then that needs to be fixed as wellI will be asking for a credit report to see if Roanoke Times has filed a report showing that our bill has not been paidIf they have reported us then I will file another complaint to get that resolved.Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Even though they handled the billing mistake they made they turned around and sent out another invoice with information on closing the account. They did however; quickly reach out and resolve this as well
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This letter is in response to complaint submitted to The Revdex.com by *** *** on 11/16/2017.Payment has been applied to customers account. If there are any further questions please feel free to contact me at ***.*** ***Circulation DirectorThe Roanoke
TimesP.OBox *** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Just wanted to let you all know that I did receive both checks for the full amount in the refund.Thank you,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a copy of my account statement Please either email to me, send via postal mail or send to the Revdex.com and they will forward to me
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Ms *** the Roanoke Times did put out a tube for my paper,and I appreciated that I received a call from *** from *** I called this number and it was a number to "skype" ?? After I talked to Ms ***..I was given a number to call *** *** @***...a man answered and I ask for *** and was told I had the wrong number I called it back and ask if this was the Roanoke Times and the same man said yes, I told him I had just called and he told me I had the wrong number..he then tells me he is sorry...he was in a hurry ??? He then gives me ANOTHER wrong number ***....finally I get #***...All I get next I'd a recording from ***...telling me to leave a message Ms*** I have been SO aggrivated with the newspaper I forgot to tell you that we NEVER received any credit for the past months of,mising papers,wet papers and papers not held for us for our vacation weeks Thank you so much for your help Sincerely *** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would suggest, however, that the Roanoke Times look further into the actions (i.e. inaction) of its customer service center. I believe the fault in this case lies almost fully with them. Please feel free to contact me directly in order to discuss this further at [redacted] Thank you for finally taking care of my issue; it is a shame that it took this much effort.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. Customer’s debit/credit card was not billed for the monthly amount in March 2015. Automatic billing resumed as normal in April 2015. Subsequently the customer’s subscription account expiration...
date did not change. The grace period on the customer’s account was sufficient enough to keep the account active until the following billing period until January 2016 when the account expired on 1/11/2016. The subscriber’s subscription was restarted on 1/14/2016 but due to no payment activity the subscription expired again on 1/28/2016. Customer called again and the subscription was resumed on 1/31/16. Customers account was credited $15.00 on 1/31/16 by the customer service agent who helped the subscriber. The customer’s account will return to the normal billing cycle on 2/05/16. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted]. On 02/16/16 we called and spoke with [redacted]. He had spoken with our call center on 12/18/16 to set up a subscription for his father at [redacted] [redacted]. The...
representative assured him that this address was carrier deliverable when in fact it is not. He made a payment of $174.72 by a credit card. The subscription never activated. I explained this to Mr. [redacted] and apologized for the incorrect information. We will refund him fully back to his card. I asked him to allow 3-4 business days for complete processing. The agent also provided him my direct contact information. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation Director
This letter is in response to complaint submitted to The Revdex.com by [redacted] on July 13th, 2017. Subscriber refund was processed July 9th, 2017. Subscriber should allow up to 7 business days for money to be refunded to the credit card on file. If there are any...
further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any compensation regarding the response from the business. I have not been receiving the paper nor have I seen any form of refund.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This letter is in response to the reply from The Roanoke Times. We never received verification thatpayment had posted to the account. We did not receive a paper until December 12, 2017, aftercalling and requesting to renew our subscription effective December 12, 2017. We will never use theonline payment option. It has taken two months for this problem to be resolved.Please forward my response to [redacted], Circulation DirectorThanks,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This letter is in response to complaint submitted to The Revdex.com by [redacted] on July 19th, 2017. The subscription was stopped effective 07/19/17. A regular monthly ACH payment from the bank account on file was initiated and completed on 07/17/17. This transaction brought...
the account current to 07/24/17. A partial refund for the remaining days on the subscription will be issued within 7-10 business days. If there are any further questions please feel free to contact me at [redacted].[redacted]Circulation DirectorThe Roanoke Times