We are sorry for the troubles that Ms. [redacted] experienced while trying to cancel her warranty. We have reached out to her and have cancelled the warranty as requested, and the refund has been sent to the bank. Additionally, we are working with Ms. [redacted] to help her purchase another...
Steve P[redacted], the General Manager has left Mr. [redacted] several messages in an attempt to schedule a meeting to review his concerns. He has reviewed the paperwork and would like the opportunity to review it with the customer. Once we hear from Mr. [redacted] we will follow back up with the...
[redacted] has been contacted by the General Manager of our Used Car Outlet. There was a misunderstanding regarding the financing available-it has been identified and corrected. In the spirit of customer satisfaction we are making Mr. [redacted]'s first payment and replacing two tires. He is very happy with the resolution.Sincerely, Annette [redacted] Executive Assistant West Herr Automotive Group
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am unsure why a response is necessary? Ive already outlined what I have been requesting from the onset. Reimbursement for the brakes etc within 500 miles of purchasing a vehicle with a 30 day 1000 mile satisfaction guarantee, Which was also covered by a NYS Mandated 60 day 3000 mile warranty (NYS) Just spent another 800 on tires and alignment Onstar Still does not work, girl ([redacted] said they would replace it but they cannot find one and are on permanent backorder, well I can find one today, but I should not have to pay for it since I wouldnt have purchased the vehicle without a working onstar/satellite radio system So since I can find one and they cant, theres a monetary value there as well. The 4x4 System is intermittent and works when it wants. The Safety/Stability control system still malfunctions daily (Steering angle sensor is bad) I appreciate that Mr P[redacted] is just an employee of West Herr and his solutions are based on the bottom line at the dealership, but that still doesnt change this particular situation. The situation is that I was tricked into buying a worthless 2000.00 warranty (with over TEN THOUSAND negative reviews) that covers nothing. I am in the process of getting that worthless warranty refunded back to my account. I was ignored, lied to about "waiting for warranty to kick in" and forced to wait until the orig 30/1000 satisfaction warranty was over until my vehicle was even looked at. (i provided copies of correspondence with previous input) I was blacklisted at the chevy repair facility and they wouldnt even discuss vehicle issues without contacting "sales" first within 72 hours of purchasing the vehicle. They decided they didnt want to spend THEIR money fixing the vehicle and blew me off until THEIR warranty expired and the worthless warranty they sold me was in force... And even the Warranty co refused to cover ANY of the repairs citing "these are items that should have been completed by the dealer prior to delivery" It was stated that as a gesture of goodwill the rotted out fuel pump that kept setting off the MIL and the front struts were replaced (Both NYS Inspection items) I hold no animosity or ill will towards anyone specifically, however if west herr does business this way, its reprehensible. And in fact when I posted this on the reviews site WEST HERR FORD DELETED all my comments, and several other customers came in and commented after me saying they also had their negative reviews deleted, so West Herr deletes all negative reviews on Facebook and other places (Yelp, Google etc) in an effort to make their business look like it is higher rated than it actually is,. Which in turn causes them to have SEO results much higher than they actually do. Im done talking to these people. i try returning calls and no one calls back. I have one missed call from West Herr over a week ago, and ive attempted via text and VM to return calls. Nothing. I dont feel the need to discuss anything more. IF this is the plan of action i'm forwarding the notes from the 3 different service facilites about the brakes, e brake, struts, leaking fuel, etc to Vehicle Safety and will retain an attorney. Regards, [redacted]
Steve P[redacted] has attempted on several occasions to contact Mr. [redacted] back since he responded back to the Revdex.com. We would like the opportunity to further discuss his concerns. Mr. P[redacted] will continue to reach out to Mr. [redacted] and when he receives this please have him contact Steve P[redacted] at [redacted]
We are sorry for the troubles that Ms. [redacted] is having with her vehicle. The vehicle is currently being evaluated by her insurance company. Once the evaluation is completed, we can certainly sit down with Ms. [redacted] and discuss options to assist her.
Steve P[redacted] has contacted Ms. [redacted] and has scheduled two appointments with her to discuss her concerns and attempt to trade her out of her vehicle. She was unable to keep those appointments and we have contacted her again to schedule another appointment. We would like the...
opportunity to meet with her and are waiting for a return call. Sincerely,Annette S[redacted]Executive AssistantWest Herr Automotive Group
In accordance to my terms, they have in fact re-imbursed me the entire amount, as well as claim (not in writing though) that they will find and install a new onstar / satellite unit when they get one...thank you for all your helpHuey on Deck!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted] Currently the west herr dealer still has the vehicle which has been for ten days now! They first diagnosed the vehicle and said that the water pump needed to be replaced, then said there was a problem with the brakes, then said there was a problem with something with the parking brake, and finally a proble with the bearings. Along with this they told me that the warranty that I have doesn't cover everything and that I would have to come out of my pocket with 900$. The manager at the west herr outlet ([redacted]) said he would only pay 233$ for one set of the brakes. And I'm stuck to pay the remaining balance which I'm not willing to do. This vehicle was never serviced properly and I'm stuck with all of these repairs. I would be inclined to pay 200$ at the most. The amount of repairs that this car has needed from the time I purchased it from them is unacceptable ! [redacted] wants to mention that I drove 10,000 miles but fails to mention that I have not had the car for even 1yr!
We are sorry for the troubles that Ms. [redacted] experienced while trying to cancel her warranty. We have reached out to her and have cancelled the warranty as requested, and the refund has been sent to the bank. Additionally, we are working with Ms. [redacted] to help her purchase another...
vehicle.
Steve P[redacted], the General Manager has left Mr. [redacted] several messages in an attempt to schedule a meeting to review his concerns. He has reviewed the paperwork and would like the opportunity to review it with the customer. Once we hear from Mr. [redacted] we will follow back up with the...
resolution of his concerns.
Mr....
[redacted] has been contacted by the General Manager of our Used Car Outlet. There was a misunderstanding regarding the financing available-it has been identified and corrected. In the spirit of customer satisfaction we are making Mr. [redacted]'s first payment and replacing two tires. He is very happy with the resolution.Sincerely, Annette [redacted] Executive Assistant West Herr Automotive Group
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am unsure why a response is necessary? Ive already outlined what I have been requesting from the onset. Reimbursement for the brakes etc within 500 miles of purchasing a vehicle with a 30 day 1000 mile satisfaction guarantee, Which was also covered by a NYS Mandated 60 day 3000 mile warranty (NYS) Just spent another 800 on tires and alignment Onstar Still does not work, girl ([redacted] said they would replace it but they cannot find one and are on permanent backorder, well I can find one today, but I should not have to pay for it since I wouldnt have purchased the vehicle without a working onstar/satellite radio system So since I can find one and they cant, theres a monetary value there as well. The 4x4 System is intermittent and works when it wants. The Safety/Stability control system still malfunctions daily (Steering angle sensor is bad) I appreciate that Mr P[redacted] is just an employee of West Herr and his solutions are based on the bottom line at the dealership, but that still doesnt change this particular situation. The situation is that I was tricked into buying a worthless 2000.00 warranty (with over TEN THOUSAND negative reviews) that covers nothing. I am in the process of getting that worthless warranty refunded back to my account. I was ignored, lied to about "waiting for warranty to kick in" and forced to wait until the orig 30/1000 satisfaction warranty was over until my vehicle was even looked at. (i provided copies of correspondence with previous input) I was blacklisted at the chevy repair facility and they wouldnt even discuss vehicle issues without contacting "sales" first within 72 hours of purchasing the vehicle. They decided they didnt want to spend THEIR money fixing the vehicle and blew me off until THEIR warranty expired and the worthless warranty they sold me was in force... And even the Warranty co refused to cover ANY of the repairs citing "these are items that should have been completed by the dealer prior to delivery" It was stated that as a gesture of goodwill the rotted out fuel pump that kept setting off the MIL and the front struts were replaced (Both NYS Inspection items) I hold no animosity or ill will towards anyone specifically, however if west herr does business this way, its reprehensible. And in fact when I posted this on the reviews site WEST HERR FORD DELETED all my comments, and several other customers came in and commented after me saying they also had their negative reviews deleted, so West Herr deletes all negative reviews on Facebook and other places (Yelp, Google etc) in an effort to make their business look like it is higher rated than it actually is,. Which in turn causes them to have SEO results much higher than they actually do. Im done talking to these people. i try returning calls and no one calls back. I have one missed call from West Herr over a week ago, and ive attempted via text and VM to return calls. Nothing. I dont feel the need to discuss anything more. IF this is the plan of action i'm forwarding the notes from the 3 different service facilites about the brakes, e brake, struts, leaking fuel, etc to Vehicle Safety and will retain an attorney. Regards, [redacted]
Steve P[redacted] has attempted on several occasions to contact Mr. [redacted] back since he responded back to the Revdex.com. We would like the opportunity to further discuss his concerns. Mr. P[redacted] will continue to reach out to Mr. [redacted] and when he receives this please have him contact Steve P[redacted] at [redacted]
We are sorry for the troubles that Ms. [redacted] is having with her vehicle. The vehicle is currently being evaluated by her insurance company. Once the evaluation is completed, we can certainly sit down with Ms. [redacted] and discuss options to assist her.
Steve P[redacted] has contacted Ms. [redacted] and has scheduled two appointments with her to discuss her concerns and attempt to trade her out of her vehicle. She was unable to keep those appointments and we have contacted her again to schedule another appointment. We would like the...
opportunity to meet with her and are waiting for a return call. Sincerely,Annette S[redacted]Executive AssistantWest Herr Automotive Group
In accordance to my terms, they have in fact re-imbursed me the entire amount, as well as claim (not in writing though) that they will find and install a new onstar / satellite unit when they get one...thank you for all your helpHuey on Deck!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted] Currently the west herr dealer still has the vehicle which has been for ten days now! They first diagnosed the vehicle and said that the water pump needed to be replaced, then said there was a problem with the brakes, then said there was a problem with something with the parking brake, and finally a proble with the bearings. Along with this they told me that the warranty that I have doesn't cover everything and that I would have to come out of my pocket with 900$. The manager at the west herr outlet ([redacted]) said he would only pay 233$ for one set of the brakes. And I'm stuck to pay the remaining balance which I'm not willing to do. This vehicle was never serviced properly and I'm stuck with all of these repairs. I would be inclined to pay 200$ at the most. The amount of repairs that this car has needed from the time I purchased it from them is unacceptable ! [redacted] wants to mention that I drove 10,000 miles but fails to mention that I have not had the car for even 1yr!