It appears that the customer incorrectly entered their email address when placing their order see attached,...
she put an additional o. I have updated the email address to [redacted]@yahoo.com, and I resent the customer her order confirmation and shipping confirmation. The customers' initial email on this issue was 7/10 and we promptly replied on 7/11 asking for information so we could locate her order, and the customer replied on 7/12 stating, "I already report my issue with Revdex.com. I shouldn't have to contact Kylie Cosmetic for a order confirmation. An I have the same issue every time I place a order. No one can never answer my question when I email. So thanks for replying 3 days late." Today the customer received an email advising that her email address was updated and her order and shipping confirmation have been resent to her correct email address [email protected], and she was provided with the tracking number 94[redacted]41 for her order K1651156.
Our products are only available for purchase on our website KylieCosmetics.com. We do not set aside products for customer to purchase in any other
manor. If the product is out of stock on the website the customer will have to wait to purchase the item until it is restocked.
It's a big big disappointment. I ordered 3 items and paid 64usd invluding shipping. It was the first week of september and untill now I havent receive my ordered yet. So I requested for a refund but no rsponse ever since. Dont waste your money with this scam.
Kylies customer service is the worst ever had to handle with! There is no doubt that this company does not care about their customer at all! As it seems my package got lost two weeks ago and Kylie cosmetics told me to contact my local post office, which I did and they told as well as usps that Kylie cosmetics is responsible for it. So I have send multiple more mails to Kylie which where all answered with the same content which proofs they have never read my mails.
Never in my life I was as disappointed with a company as with Kylies.
I paid a lot of money for nothing then trouble.
I still hope they will get in touch with me and offer me qualified help.
This company is operating deceptively and with-holding refunds from consumers! Kylie Cosmetics refuses to take any responsibility in dealing with serious complaints of lying and deception. After purchasing a lipstick last November (2015), and emailing the company constantly that the product was never received, Kylie Cosmetics now indicates the product was never purchased from them.
We have credit card confirmation of the money being paid to King Kylie LLC (a corporation owned by Kylie Jenner), but this does not seem to be sufficient to motivate the company to do the right thing and issue a refund. We seem to have lost all hope.
I have purchased lip kits from Kylie and I noticed that the Matt Finnish gets blotchy and doesn't last long and smudges easily. I also ordered her burgundy pallet the same day it came out and they somehow managed to lose my package and they don't have insurance available for the packages for when you want to file a claim on it. Her customer service is by far the worse I have experienced. They said they wouldn't refund me my shipping for the troubles I went through. They absolutely do no refunds if you have any issues with hey products. They sent me another pallet and stated it was a one time courtesy as if they weren't the ones who misplaced my order. She makes millions off her line she needs a better customer service team and I'm sure her bank acct wouldn't be dented for refunding me my shipping cost for their mess up. Bottom line her products aren't worth it. I'll take my money where I get treated better and my packages don't get lost or misplaced. I ordered it on the day it came out for a reason, and for it to get to me 3 weeks later is just not right.
I have never had any issues with Kylie Cosmetics. The only issue that has ever occurred was due to high traffic times (around Mother's Day) with USPS. I have order and received 5 shipments. All items arrived to me in perfect condition.
Customer service needs to be more understanding, kind and eager to listen ,also more willing to resolve issues. Being able to speaking with only 1 person during a complaint would be nice
I was first going to submit a complaint because I submitted an order on 11-29 and it was wrong when I received it. I emailed their customer service 3 times and received a reply that "someone would be with me shortly" but no one ever actually responded. But I give their customer service big props actually, because today is 12-10 and I was surprised when I opened my mailbox and they had sent the correct order! Without me even having to send the wrong order back. So it seems their customer service has improved overall.
I apologize for the confusion. Our metallic matte lipsticks have a different consistency than our regular matte lipsticks; these...
lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes.Because of the thicker consistency, this product can appear to move within the vial; please note that this is completely normal and is not a defect or an indication of missing product.
I'm not sure why people are so quick to jump on here and complain before even giving the situation a chance to be fixed. I've ordered three times, for a total of five lipkits, and have never had a single issue. They get delivered in days, everything is there and the product is great. I've recommended it to several friends who have purchased without issue as well. If you live in an area that's not great and you think there will be an issue with something being stolen, have it delivered to your work or a friends. Kylie's not responsible for what other people do.
Hello,
The email conversation between the customers took place between 7/7-7/15 where Kyle Cosmetics sent the last email advising there would be not replacement issued. The
white;">customer has not emailed us since 7/15 from email [redacted]@hotmail.co.uk. We can send the customer a replacement package as a onetime courtesy but
we would like the ship to address verified or the customer can choose to have the parcel shipped to a different address.
I ordered 3 lipkits but only received one. Which is in my opinion pretty unprofessional, since she's a multimillionaire celebrity. I emailed them twice and got a response 3 days after. The email said they were sorry and will send me the two missing kits. It took 11 days for my package to process, now i'm waiting for my orders to deliver. I wish she made delivery alot faster, i'm already waiting 2 weeks on only the emails and the processing, which is long
Complaint: 11548739
I am rejecting this response because:
The Peoduct in question is AWFUL, the quality is horrible, and I refuse to be told that my
Only option is to replace one st tube of lipstick with a new tube of the same st lipstick. I will be sending back Kymajesty but I DO NOT want a replacement, I demand a refund
Regards,
M[redacted]
Today the customer was emailed and we requested a photo reflecting the issue they are describing, and the order number, one we have
this information we can provide a resolution. Please note that we do require photos that reflect the issue you are...
Hello,
Unfortunately it looks like the customers' order was lost in transit
255, 255);">. Unfortunately we cannot issue refunds/replacements for missing international orders.
This information is available on our Shipping page:"We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States."We apologize for any inconvenience this may cause.Shipping Policy:http://kyliecosmetics.com/pages/shipping-policy
I have ordered on three separate occasions and have always received my product as expected and as promised.
I will say my first two orders did take 6 days to ship out, their confirmation email states 3-5 business days for processing. I received the lipsticks faster than the 3-6 days for shipping time. So if we factor in the 6-11 days it takes from ordering to receiving the lipsticks in hand, I would say it is an accurate estimate. My third order was shipped two days after ordering and I received it faster than the tracking information stated. This may be due to the high volume of orders being processed.
The product is great. The pigmentation is phenomenal. It is long wearing with the exception of when you eat, it does wear off. Understandable I would say so.
The shipping is high, however it's a flat rate.
I believe a lot of people say negative things as the family is very popular, there are envious people; She is young, successful, and beautiful. Working hard for a brand she believes in. She wears her product proudly. She maintains an open relationship with her public, fans, and customers.
Overall, I recommend the product and I am looking forward to what she has in store for us next.
Hello,
It appears that the customer incorrectly entered their email address when placing their order see attached,...
she put an additional o. I have updated the email address to [redacted]@yahoo.com, and I resent the customer her order confirmation and shipping confirmation. The customers' initial email on this issue was 7/10 and we promptly replied on 7/11 asking for information so we could locate her order, and the customer replied on 7/12 stating, "I already report my issue with Revdex.com. I shouldn't have to contact Kylie Cosmetic for a order confirmation. An I have the same issue every time I place a order. No one can never answer my question when I email. So thanks for replying 3 days late." Today the customer received an email advising that her email address was updated and her order and shipping confirmation have been resent to her correct email address [email protected], and she was provided with the tracking number 94[redacted]41 for her order K1651156.
Our products are only available for purchase on our website KylieCosmetics.com. We do not set aside products for customer to purchase in any other
manor. If the product is out of stock on the website the customer will have to wait to purchase the item until it is restocked.
It's a big big disappointment. I ordered 3 items and paid 64usd invluding shipping. It was the first week of september and untill now I havent receive my ordered yet. So I requested for a refund but no rsponse ever since. Dont waste your money with this scam.
Great quality, competitively priced for value, innovative!
Kylies customer service is the worst ever had to handle with! There is no doubt that this company does not care about their customer at all! As it seems my package got lost two weeks ago and Kylie cosmetics told me to contact my local post office, which I did and they told as well as usps that Kylie cosmetics is responsible for it. So I have send multiple more mails to Kylie which where all answered with the same content which proofs they have never read my mails.
Never in my life I was as disappointed with a company as with Kylies.
I paid a lot of money for nothing then trouble.
I still hope they will get in touch with me and offer me qualified help.
This company is operating deceptively and with-holding refunds from consumers! Kylie Cosmetics refuses to take any responsibility in dealing with serious complaints of lying and deception. After purchasing a lipstick last November (2015), and emailing the company constantly that the product was never received, Kylie Cosmetics now indicates the product was never purchased from them.
We have credit card confirmation of the money being paid to King Kylie LLC (a corporation owned by Kylie Jenner), but this does not seem to be sufficient to motivate the company to do the right thing and issue a refund. We seem to have lost all hope.
I have purchased lip kits from Kylie and I noticed that the Matt Finnish gets blotchy and doesn't last long and smudges easily. I also ordered her burgundy pallet the same day it came out and they somehow managed to lose my package and they don't have insurance available for the packages for when you want to file a claim on it. Her customer service is by far the worse I have experienced. They said they wouldn't refund me my shipping for the troubles I went through. They absolutely do no refunds if you have any issues with hey products. They sent me another pallet and stated it was a one time courtesy as if they weren't the ones who misplaced my order. She makes millions off her line she needs a better customer service team and I'm sure her bank acct wouldn't be dented for refunding me my shipping cost for their mess up. Bottom line her products aren't worth it. I'll take my money where I get treated better and my packages don't get lost or misplaced. I ordered it on the day it came out for a reason, and for it to get to me 3 weeks later is just not right.
I have never had any issues with Kylie Cosmetics. The only issue that has ever occurred was due to high traffic times (around Mother's Day) with USPS. I have order and received 5 shipments. All items arrived to me in perfect condition.
Hello,
The customer was issued a return label to send back the Mary Jo, once we receive it back at our hub we can issue a replacement Mary Jo.
Customer service needs to be more understanding, kind and eager to listen ,also more willing to resolve issues. Being able to speaking with only 1 person during a complaint would be nice
I was first going to submit a complaint because I submitted an order on 11-29 and it was wrong when I received it. I emailed their customer service 3 times and received a reply that "someone would be with me shortly" but no one ever actually responded. But I give their customer service big props actually, because today is 12-10 and I was surprised when I opened my mailbox and they had sent the correct order! Without me even having to send the wrong order back. So it seems their customer service has improved overall.
I apologize for the confusion. Our metallic matte lipsticks have a different consistency than our regular matte lipsticks; these...
lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes.Because of the thicker consistency, this product can appear to move within the vial; please note that this is completely normal and is not a defect or an indication of missing product.
I'm not sure why people are so quick to jump on here and complain before even giving the situation a chance to be fixed. I've ordered three times, for a total of five lipkits, and have never had a single issue. They get delivered in days, everything is there and the product is great. I've recommended it to several friends who have purchased without issue as well. If you live in an area that's not great and you think there will be an issue with something being stolen, have it delivered to your work or a friends. Kylie's not responsible for what other people do.
Hello,
The email conversation between the customers took place between 7/7-7/15 where Kyle Cosmetics sent the last email advising there would be not replacement issued. The
white;">customer has not emailed us since 7/15 from email [redacted]@hotmail.co.uk. We can send the customer a replacement package as a onetime courtesy but
we would like the ship to address verified or the customer can choose to have the parcel shipped to a different address.
I ordered 3 lipkits but only received one. Which is in my opinion pretty unprofessional, since she's a multimillionaire celebrity. I emailed them twice and got a response 3 days after. The email said they were sorry and will send me the two missing kits. It took 11 days for my package to process, now i'm waiting for my orders to deliver. I wish she made delivery alot faster, i'm already waiting 2 weeks on only the emails and the processing, which is long
Complaint: 11548739
t tube of lipstick with a new tube of the same s
t lipstick. I will be sending back Kymajesty but I DO NOT want a replacement, I demand a refund
I am rejecting this response because:
The Peoduct in question is AWFUL, the quality is horrible, and I refuse to be told that my
Only option is to replace one s
Regards,
M[redacted]
Hello,
Today the customer was emailed and we requested a photo reflecting the issue they are describing, and the order number, one we have
this information we can provide a resolution. Please note that we do require photos that reflect the issue you are...
describing.
Hello,
Unfortunately it looks like the customers' order was lost in transit
255, 255);">. Unfortunately we cannot issue refunds/replacements for missing international orders.
This information is available on our Shipping page:"We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States."We apologize for any inconvenience this may cause.Shipping Policy:http://kyliecosmetics.com/pages/shipping-policy
Loved the product! Fast shipping and great prices for what you are recieving!
I have ordered on three separate occasions and have always received my product as expected and as promised.
I will say my first two orders did take 6 days to ship out, their confirmation email states 3-5 business days for processing. I received the lipsticks faster than the 3-6 days for shipping time. So if we factor in the 6-11 days it takes from ordering to receiving the lipsticks in hand, I would say it is an accurate estimate. My third order was shipped two days after ordering and I received it faster than the tracking information stated. This may be due to the high volume of orders being processed.
The product is great. The pigmentation is phenomenal. It is long wearing with the exception of when you eat, it does wear off. Understandable I would say so.
The shipping is high, however it's a flat rate.
I believe a lot of people say negative things as the family is very popular, there are envious people; She is young, successful, and beautiful. Working hard for a brand she believes in. She wears her product proudly. She maintains an open relationship with her public, fans, and customers.
Overall, I recommend the product and I am looking forward to what she has in store for us next.