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Kylie Cosmetics

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Reviews Kylie Cosmetics

Kylie Cosmetics Reviews (863)

The customer emailed Kylie Cosmetics from the same email chain twice in a row ( on 8/and 8/2) bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredToday 8/we responded to the customers 8/email, and this response time is within hoursThe customer was advised today that we are issuing her Like gloss,k and processing is 7-business days, once the replacement package goes out you'll receive an email with tracking

I have ordered twice from Kylie Cosmetics and have received both packages in a timely mannerI love the liquid lipsticksThey stay on all day!! And the colors are perfect

Hello, Today via email 7/the customer was advised, "So sorry you did not receive your itemsNo worries, we can send another package as a one-time courtesyDo you have an alternative address, so that there isn't another issue?"

I have purchased lip kits from Kylie and I noticed that the Matt Finnish gets blotchy and doesn't last long and smudges easilyI also ordered her burgundy pallet the same day it came out and they somehow managed to lose my package and they don't have insurance available for the packages for when you want to file a claim on itHer customer service is by far the worse I have experiencedThey said they wouldn't refund me my shipping for the troubles I went throughThey absolutely do no refunds if you have any issues with hey productsThey sent me another pallet and stated it was a one time courtesy as if they weren't the ones who misplaced my orderShe makes millions off her line she needs a better customer service team and I'm sure her bank acct wouldn't be dented for refunding me my shipping cost for their mess upBottom line her products aren't worth itI'll take my money where I get treated better and my packages don't get lost or misplacedI ordered it on the day it came out for a reason, and for it to get to me weeks later is just not right

Hello, The customer was advised today via email 7/125, "So sorry you did not receive your itemsNo worries, we can send another package as a one-time courtesyDo you have an alternative address, so that there isn't another issue?" Once the customer verifies a new ship to address or we use the one on the order then we will process a package for replacement

In review of the customers’ email to the Revdex.com they have not provided an order numberIn checking our system there is no order number under this email address href="mailto:[email protected]"> [redacted] @gmail.com, there are no orders with the bill to order ship to of the address [redacted] DrApt#** Murray, UT In addition, I checked under the customer’s Kylie Cosmetics account, see attached, and there have not been any orders placed under this customerIn addition, there have not been any inbound emails from this customer based on their contact information, including their email address, see attachedThere is no evidence in our system that indicates this customer has made an order, sent us an email, and they have not included any photos in their Revdex.com emailWe would need the customer to provide the email address they used to email us at Kylie Cosmetics, the order numbers, and photos reflecting their issue so that we can review their information

Our response time for emails is 24-hours, and can be extended during and after launches; this information can be found on our website see attachedDuring the time the customer was emailing us, we were launching product, that is the reason our response time was longer than hoursIt looks like we did ask for photos a second time, as we needed a photo of the product the customer did receive, and this photo was not provided with the previously emailed photosAs we do not issue refunds, see policy attached, we only issue replacements we will be issuing a replacement package of Ginger and Kristen to the customer We do not refund customs feesUnfortunately this is based on your countries import lawsPlease be aware that depending on your country’s regulations, International orders may be subject to additional duty feesThis information can be found on our shipping page, see attached, and is available to view before placing an order

Hello, Our products are made fresh to order, and then they are packaged in the customers’ boxAs the customer was advised during shipping, packages can get roughed up from being in transit The customer was advised of this information via email, see exact email verbiage, “Sometimes packages get a bit roughed up during the shipping processYour products were not tampered with, they are safe to use.” The customer even advised his wife did not have any issues using the products, see attachedAs there is no damage or defects to the product there will be no replacement product issued

Hello, The customer emailed in on 7/and we responded on 7/"we located your order and it appears your email address was misspelledNo worries, your email address has been updated! Once your order ships, you will receive an email with tracking to the updated email address." We try to respond to our emails as quickly as possible

I have never had any issues with Kylie CosmeticsThe only issue that has ever occurred was due to high traffic times (around Mother's Day) with USPSI have order and received shipmentsAll items arrived to me in perfect condition

Complaint: I am rejecting this response because: Regards, G [redacted] Ok, lets wait and see how it goes.thank you!

I ordered a birthday bundle and a Bronze Kyliner on August 10th I finally received my package in the mail today and knew immediately something was wrong I could tell just looking at the box that there was no way it could hold everything - and it was extremely light Sadly I was right -- the box only contained the Kyliner The $birthday bundle was nowhere to be found I have emailed the company repeatedly and will continue to do so until my issue is resolved I am disappointed this happened AFTER I ordered KyShadow pallets I hate to give this brand anymore of my hard earned money Even if this issue is resolved -- I would not recommend this company Shipping is ridiculous and their customer service is a joke Hey Kylie -- here's an idea -- quit taking snapchats and work on your business Your customer service needs a complete overhaul Signed by yours truly, One pissed off customer

Hello, For the emails the customer sent we responded accurately and within our 24-hour response time, our email response time is listed on our website(see attached) In addition the customer sent us emails on 7/this is not necessary as the customer only needs to send us one email for her issueSending multiple emails will delay our response timeThe customer was advised to contact USPS as the package is still moving and the tracking has not updated they will be able to provide her with the information she is needing which is the exact location of the package Looking at the current time frame the package if the customer has not received it then it must be lost with USPS The customer was advised via email today 7/20, We are so sorry to hear you did not receive your productsPlease file a missing package claim with the post office; you can file the claim over the phone or on their websiteOnce you receive a claim number please give it to us and we'll get back to you

On 8/the customer was advised, “Unfortunately, we were not able to locate your order based on the information you providedWas order placed under a different name or email?” In further review on the email the customer advised that they paid extra priority shipping, and Kylie Cosmetics does not offer any type of expedited shippingAlso the charge showed the charge going to a company called “lockets outlet NJ” which is not how our charges appear on a bank statementWhen a customer is charged by Kylie Cosmetics our company name appears on the chargeBased on this information the customer did not place an order on KylieCosmetics.com on 7/

Love the packaging and the lip pencilsBought nearly all the range - surprised at how much I was charged for uk customsTried now candy k, posie and koko all didn't last long after drinking tea by hr later all gone apart from outside stain of lip pencil - so disappointing definitely not extremely long wearTotally disappointed and disheartened

I ordered from Kylie's Cosmetics twiceThe first time I ordered lip kitsfor me and for my nieceI was so very happy with the online orderingIt kept you on an online line for your order to go through, how exciting for us because we heard it was almost impossible to get throughWe recieved the order within business daysThe second time I did an order I ordered the lipgloss, of them, they came alot faster ! I have heard that they were almost the same as the color popSo I am hoping that Kylie expands the colors to light pinks

Verdana, Tahoma, sans-serif;">Per our policy we are not able to remove items from an orderIn addition, it appears you have ordered the Holiday Box, and your ship to address is InternationalAs stated on our website we are not shipping the Holiday Box Internationally (see screenshot of our website attached), therefore we canceled your orderAs the Holiday Collection Box is currently out of stock you will have to wait until it is restocked to orderWe are working hard to always have product in stock; any out of stock product will be restocked as soon as it becomes availablePlease keep an eye on our social media and Kylie's app to get restock alerts

Verdana, Tahoma, sans-serif;"> Per our policy we only issue replacement packages we do not issue refunds, see our policy attachedTherefore we issued issued a replacement package, and it shipped on 10/with tracking LN####16381USIn addition, we checked usps.com and according to tracking the package is moving, "Your item departed our USPS facility in LOS ANGELES, CA on October 5, at 1:amThe item is currently in transit to the destination."

I ordered two items and instead was sent two WRONG items of lesser valueI have waited through their hour customer service policy and they haven't replied

I revived my order in time, but I felt the bottle wasn't completely full as many people have complainedI think the positive review was written by Kylie's team as it seems she doesn't care as long as she gets people's money and calls serious customer complaints as "haters"I think a true business woman would have a grown up approach, and deal with the "customers complaints" not call them"haters" why would you buy a product and give your money to a person you hate, this is just to get attention away from the company's problemsMaybe she should stick to selling hair extensions

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