Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I want all my money back not just one day and compensated for my last minute change of hotel I was there minutes and didn't even unload the car Blood on the sheets and a window that is locked with a coat hanger Also your outside security door does not work These things are a major safety and security problem that I did not want to expose my children to I have never stayed in a hotel more filthy Regards, [redacted]
When I sent you that offer the first time, I thought it was more then fairSpecially when you were already given a discount before you even filed formal complaint I have checked the room on the day of your check outIt was not bad as you describedIf it was not rentable, we would not rent that roomFurthermore, why would you stay in a room that was as bed as you described it? Did not have any problem till after check outIf you did not want to stay in that room then we would be more then happy to give you a full refund At this point, there is nothing further we can offerOur offer stands at what was on my email Sincerely [redacted] ***, GM
The claims of a "No show" are 100% inaccurateWe never booked our stay for 12/13/& 12/14/Nor did we ever agree to be charged for that dayThis was an error completely on Econo Lodge/ HotelsMy wife & I arrived in Wisconsin Dells for our honeymoon on 1/15/We paid Econo Lodge in advance only to stay on 1/15/& 1/16/Upon arrival to Econo Lodge on 1/15/16, we were checked into room Immediately when entering the room I was overwhelmed with the smell of black mold and disgusted with the uncleanliness of the entire room! Immediately thereafter I spoke with the lady at the front desk to ask for a refund because of the disgusting environment and advised her that we will not be stayingWe were at oconolodge for a total of maybe minutesShe stated that the company has been short staffed and that is why the room was not cleaned to satisfactionThey do not have the personnel to upkeep there hotel per her wordsShe said she could not issue a refund because she did not have the privilegesMy wife and I were then burdened at 9pm after driving hours to find another hotel to stay in(Which was absolutely ridiculous to have to do!) I find it fraudulent to say that my wife and I stayed in their hotel when I can prove ways from Sunday that we went elsewhere for the 15th&16thPlease feel free to view the link below on the condition of the roomI may have an attorney look further into this case if Prince is unwilling to resolve his statements Please see the link belowhttps://www.youtube.com/watch?v=8LGoGmJ2QZQ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is completely UNTRUE!! We asked to speak to management that night and was told there was not one on duty and the maintenance person came to our roomHe told me that they hadn't finished "fixing" the roomWe did ask to be moved to a different room and were told that there were no other rooms available and that we needed to speak with the manager in the morning Again the young girl at the desk stated she was the assistant manager but she couldn't assist me and wrote my complaint along with others in a notebook and said you would contact me that day which you did not I left you three message with NO return phone call I have pictures to prove the condition of the room We stayed because we had no other options that evening and because three of us couldn't sleep in the car So you statement that the 10% discount I already received was far...really $that is reasonable? Because of the condition of the room, the lack of customer service, and the time and effort I have had to put into this ordeal, I want a full refund for my stay Your offer is more definitely unacceptable Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Dear [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us I have looked at your account and I see that you were staying with us for two nightsI have also enclosed a copy of your folio that shows all of your charges and refund as well as your check in and checkout time of top right cornerFeedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments and issues will be addressed.In an effort to compensate you for your experience, we have refunded for one of your two night stay We would also like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####Sincerely,Prince ***General ManagerEcono Lodge Wisconsin Dells
We have already solved this when you first bough this to our attention through choice hotels corporateThere is nothing else we can't do beside what we already have offered you earlier Thank You [redacted] ***, GM
Roman","serif Dear [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible Please know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments and issues will be addressed I do see you stayed both nights of your stayI have also talked to my manager, head housekeeper and front desk associatesThey assured me everything you asked for was taken care ofYou did stay both night of your reservationIf you were dissatisfied and issues were not taken care of during your stay or you have left as soon as you found any issues, we would be glad to refund the money back to you In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist you It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit If I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, Prince [redacted] General Manager
Dear [redacted] Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that I have shared your comment with our director of guest servicesShe will check on it and it will be addressedIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off bar rate during your next stay when you book directly with us in When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at [redacted] Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells
Mr***, I'd like to first thank you for your quick response and explanation of your hotel's policyBut your policy was explained to me through your assistant manager during the several phone calls we exchangedMy cancellation was not in regards to an inconvenience in my schedule but a lack of your hotel staff being able to provide me a clean and ready room to stay at, I have read that your hotel has had a history of not being able to provide guests clean rooms on timeI don't believe I should be charged at all seeing that I showed up to your hotel and your staff could not get me a room...not once but three timesI have left you various voice mails on scheduling a phone call along with my contact informationI would prefer to communicate through this online message board nowThank you [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Thank You for your paitenceI have looked into this and see there was a charge for no-showBut I waved it and gave you a refund of $back to your visa cardYou should be able to see that available tomorrowSomtimes it may take days for your bank to make it available Sincerely [redacted] **
Dear *** *** : Thank you for taking the time out of your schedule to share your recent experience at our hotel. I
apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to usI have looked into your reservations and found that you had non-cancellable reservation via hotels.comOne of them was no show and the 2nd one that you stayed inAs courtesy to you, we refunded you for the no-show reservation. On the second reservation you did stay and was charged for both night of your stay as stated on your reservationFor your convenience I have enclosed both of your reservation folio with courtesy refund for no-show for the first reservation and charges for your 2nd reservation that you stayedYou can see the check in and check out time on the second reservation folioAlthough we have already refunded you for one night on your first reservation and can not do anything else for the second reservation, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016. When calling to make the reservation, please ask for me and I will personally assist youIf you would like a copy of the rules and regulation of your reservation, please contact hotels.com for a copyIt is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visitSincerely, *** *** General Manager Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Mr*** did send me this exact same response in an email in September which I replied to him stating this was an unsatisfactory response to my complaint. I paid $to say at his facility and want a full refund for my stay. 15% off ($23) off my next visit is insulting and unsatisfactory because I would never stay at his hotel again due to the condition of the hotel and the customer service receivedI have attached my initial letter to corporate as well as email correspondence between myself and Mr***. If you require additional information, do not hesitate to contact me
Regards,
*** ***
Dear *** ***:Thank you for taking the time to share your recent stay at Econo Lodge.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visitI have shared your feedback with our staff to ensure we handle these types of situations
differently in the future. I have also looked into your reservation and found that you were here for the nightHere is a copy of your charges in detailIt also has the check in and check out time on top right hand cornerAgain, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Wisconsin Dells. Kind Regards, *** ***General ManagerEcono Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I did not stay there and I have proof that I stayed at another hotel during those dates
Regards,
*** ***
Roman","serif"">Dear *** ***:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressed
In an effort to compensate you for
your experience, we refunded for the second night of your reservationYou can
see that back on your card if few daysI have also included a copy of the
final folio
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
Prince ***
General Manager
Econo Lodge Wisconsin Dells
Roman","serif"">Dear *** ***:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressedI have attached a pet policy for your convenience
In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay, valid for 2015.
When calling to make the reservation, please ask for me and I will
personally assist you
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
General Manager
Econo Lodge Wisconsin Dells
I can't accept the percent, because I never plan on staying there againI have pictures of dead bugs in my room also dog poop outside of my hotel room.the outdoor pool was closed,the indoor pool heater was brokenI also can provide a receipt showing I stayed at a different hotel on this dateI would like a refundIf I knew all of the horrible conditions and the broken pool I would have never stayed there in the first place
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never spent the night thereThey automatically charged my card when I reserved the rooms and I want a full refund
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis reply is unacceptable. It is the SAME response that Prince *** has posted to multiple complaints on different review sites I have found on the web for the past TWO YEARS! Clearly there have not been improvements to the situation. Talk is cheapthis hotel did not provide the service they advertise or which could be reasonably expected by a paying customer.As I mentioned, the room had already been paid for and it was 10:30pm at night. There were NO vacancies at the Wisc Dells that weekend which was why I was unable to make other lodging accomodations. Yes, I slept in the bed....I did not have a complete set of linens....and when I did get linens it was having had to ask for them several times and to WAIT. I paid for a room to sleep and bathe in. The motel advertised cable TV. The room was NOT cleaned properly; the TV did not have cable; I was never provided bathing towels; the bathroom was not cleaned and I was unable to bathe. They claimed their dryer was broken and hence the delay in linens and towels. I would have thought that would be addressed by my second night. Day #I returned at 10:30pm...really no other choice for alternate accomodations if there were any in town. If proper service was provided on Day #I would not be pursuing this.There was noone in the hotel able to address my concerns....This entire hotel continues to provide lip-service and cheap talk and that is NOT acceptable. It is time for someone with authority to fix this situation!Again, why does it take the Revdex.com to have Prince *** address my concerns? I left a note with my contact info. He has yet to contact me directly. It is easy to hide behind "cheap talk" and to gloss over the real issue. I did not receive the service I paid for and will be satisfied with nothing less than a full refund
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I want all my money back not just one day and compensated for my last minute change of hotel I was there minutes and didn't even unload the car Blood on the sheets and a window that is locked with a coat hanger Also your outside security door does not work These things are a major safety and security problem that I did not want to expose my children to I have never stayed in a hotel more filthy Regards, [redacted]
When I sent you that offer the first time, I thought it was more then fairSpecially when you were already given a discount before you even filed formal complaint I have checked the room on the day of your check outIt was not bad as you describedIf it was not rentable, we would not rent that roomFurthermore, why would you stay in a room that was as bed as you described it? Did not have any problem till after check outIf you did not want to stay in that room then we would be more then happy to give you a full refund At this point, there is nothing further we can offerOur offer stands at what was on my email Sincerely [redacted] ***, GM
The claims of a "No show" are 100% inaccurateWe never booked our stay for 12/13/& 12/14/Nor did we ever agree to be charged for that dayThis was an error completely on Econo Lodge/ HotelsMy wife & I arrived in Wisconsin Dells for our honeymoon on 1/15/We paid Econo Lodge in advance only to stay on 1/15/& 1/16/Upon arrival to Econo Lodge on 1/15/16, we were checked into room Immediately when entering the room I was overwhelmed with the smell of black mold and disgusted with the uncleanliness of the entire room! Immediately thereafter I spoke with the lady at the front desk to ask for a refund because of the disgusting environment and advised her that we will not be stayingWe were at oconolodge for a total of maybe minutesShe stated that the company has been short staffed and that is why the room was not cleaned to satisfactionThey do not have the personnel to upkeep there hotel per her wordsShe said she could not issue a refund because she did not have the privilegesMy wife and I were then burdened at 9pm after driving hours to find another hotel to stay in(Which was absolutely ridiculous to have to do!) I find it fraudulent to say that my wife and I stayed in their hotel when I can prove ways from Sunday that we went elsewhere for the 15th&16thPlease feel free to view the link below on the condition of the roomI may have an attorney look further into this case if Prince is unwilling to resolve his statements Please see the link belowhttps://www.youtube.com/watch?v=8LGoGmJ2QZQ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is completely UNTRUE!! We asked to speak to management that night and was told there was not one on duty and the maintenance person came to our roomHe told me that they hadn't finished "fixing" the roomWe did ask to be moved to a different room and were told that there were no other rooms available and that we needed to speak with the manager in the morning Again the young girl at the desk stated she was the assistant manager but she couldn't assist me and wrote my complaint along with others in a notebook and said you would contact me that day which you did not I left you three message with NO return phone call I have pictures to prove the condition of the room We stayed because we had no other options that evening and because three of us couldn't sleep in the car So you statement that the 10% discount I already received was far...really $that is reasonable? Because of the condition of the room, the lack of customer service, and the time and effort I have had to put into this ordeal, I want a full refund for my stay Your offer is more definitely unacceptable Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Dear [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us I have looked at your account and I see that you were staying with us for two nightsI have also enclosed a copy of your folio that shows all of your charges and refund as well as your check in and checkout time of top right cornerFeedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments and issues will be addressed.In an effort to compensate you for your experience, we have refunded for one of your two night stay We would also like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####Sincerely,Prince ***General ManagerEcono Lodge Wisconsin Dells
We have already solved this when you first bough this to our attention through choice hotels corporateThere is nothing else we can't do beside what we already have offered you earlier Thank You [redacted] ***, GM
Roman","serif Dear [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible Please know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that your comments and issues will be addressed I do see you stayed both nights of your stayI have also talked to my manager, head housekeeper and front desk associatesThey assured me everything you asked for was taken care ofYou did stay both night of your reservationIf you were dissatisfied and issues were not taken care of during your stay or you have left as soon as you found any issues, we would be glad to refund the money back to you In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for When calling to make the reservation, please ask for me and I will personally assist you It is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visit If I can provide any assistance, don't hesitate to contact me directly at ###-###-#### Sincerely, Prince [redacted] General Manager
Dear [redacted] Thank you for taking the time out of your schedule to share your recent experience at our hotel I apologize that your experience was anything less than satisfying Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to us Feedback such as yours assists us in improving our service and property on a daily basis In addition, please know that I have shared your comment with our director of guest servicesShe will check on it and it will be addressedIn an effort to compensate you for your experience, we would like to provide you with a 15% discount off bar rate during your next stay when you book directly with us in When calling to make the reservation, please ask for me and I will personally assist youIt is our hope that you will give us another opportunity to serve you Again, I apologize for the inconvenience during your stay and hope to see you during your next visitIf I can provide any assistance, don't hesitate to contact me directly at [redacted] Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells
Mr***, I'd like to first thank you for your quick response and explanation of your hotel's policyBut your policy was explained to me through your assistant manager during the several phone calls we exchangedMy cancellation was not in regards to an inconvenience in my schedule but a lack of your hotel staff being able to provide me a clean and ready room to stay at, I have read that your hotel has had a history of not being able to provide guests clean rooms on timeI don't believe I should be charged at all seeing that I showed up to your hotel and your staff could not get me a room...not once but three timesI have left you various voice mails on scheduling a phone call along with my contact informationI would prefer to communicate through this online message board nowThank you [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Thank You for your paitenceI have looked into this and see there was a charge for no-showBut I waved it and gave you a refund of $back to your visa cardYou should be able to see that available tomorrowSomtimes it may take days for your bank to make it available Sincerely [redacted] **
Dear *** *** : Thank you for taking the time out of your schedule to share your recent experience at our hotel. I
apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possiblePlease know that your feedback is extremely valuable to usI have looked into your reservations and found that you had non-cancellable reservation via hotels.comOne of them was no show and the 2nd one that you stayed inAs courtesy to you, we refunded you for the no-show reservation. On the second reservation you did stay and was charged for both night of your stay as stated on your reservationFor your convenience I have enclosed both of your reservation folio with courtesy refund for no-show for the first reservation and charges for your 2nd reservation that you stayedYou can see the check in and check out time on the second reservation folioAlthough we have already refunded you for one night on your first reservation and can not do anything else for the second reservation, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016. When calling to make the reservation, please ask for me and I will personally assist youIf you would like a copy of the rules and regulation of your reservation, please contact hotels.com for a copyIt is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visitSincerely, *** *** General Manager Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Mr*** did send me this exact same response in an email in September which I replied to him stating this was an unsatisfactory response to my complaint. I paid $to say at his facility and want a full refund for my stay. 15% off ($23) off my next visit is insulting and unsatisfactory because I would never stay at his hotel again due to the condition of the hotel and the customer service receivedI have attached my initial letter to corporate as well as email correspondence between myself and Mr***. If you require additional information, do not hesitate to contact me
Regards,
*** ***
Dear *** ***:Thank you for taking the time to share your recent stay at Econo Lodge.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visitI have shared your feedback with our staff to ensure we handle these types of situations
differently in the future. I have also looked into your reservation and found that you were here for the nightHere is a copy of your charges in detailIt also has the check in and check out time on top right hand cornerAgain, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Wisconsin Dells. Kind Regards, *** ***General ManagerEcono Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I did not stay there and I have proof that I stayed at another hotel during those dates
Regards,
*** ***
Roman","serif"">Dear *** ***:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressed
In an effort to compensate you for
your experience, we refunded for the second night of your reservationYou can
see that back on your card if few daysI have also included a copy of the
final folio
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
Prince ***
General Manager
Econo Lodge Wisconsin Dells
Roman","serif"">Dear *** ***:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressedI have attached a pet policy for your convenience
In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay, valid for 2015.
When calling to make the reservation, please ask for me and I will
personally assist you
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
General Manager
Econo Lodge Wisconsin Dells
I can't accept the percent, because I never plan on staying there againI have pictures of dead bugs in my room also dog poop outside of my hotel room.the outdoor pool was closed,the indoor pool heater was brokenI also can provide a receipt showing I stayed at a different hotel on this dateI would like a refundIf I knew all of the horrible conditions and the broken pool I would have never stayed there in the first place
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never spent the night thereThey automatically charged my card when I reserved the rooms and I want a full refund
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis reply is unacceptable. It is the SAME response that Prince *** has posted to multiple complaints on different review sites I have found on the web for the past TWO YEARS! Clearly there have not been improvements to the situation. Talk is cheapthis hotel did not provide the service they advertise or which could be reasonably expected by a paying customer.As I mentioned, the room had already been paid for and it was 10:30pm at night. There were NO vacancies at the Wisc Dells that weekend which was why I was unable to make other lodging accomodations. Yes, I slept in the bed....I did not have a complete set of linens....and when I did get linens it was having had to ask for them several times and to WAIT. I paid for a room to sleep and bathe in. The motel advertised cable TV. The room was NOT cleaned properly; the TV did not have cable; I was never provided bathing towels; the bathroom was not cleaned and I was unable to bathe. They claimed their dryer was broken and hence the delay in linens and towels. I would have thought that would be addressed by my second night. Day #I returned at 10:30pm...really no other choice for alternate accomodations if there were any in town. If proper service was provided on Day #I would not be pursuing this.There was noone in the hotel able to address my concerns....This entire hotel continues to provide lip-service and cheap talk and that is NOT acceptable. It is time for someone with authority to fix this situation!Again, why does it take the Revdex.com to have Prince *** address my concerns? I left a note with my contact info. He has yet to contact me directly. It is easy to hide behind "cheap talk" and to gloss over the real issue. I did not receive the service I paid for and will be satisfied with nothing less than a full refund
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
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