Dear Ms. [redacted]: Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed...
your
expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments were shared with our maintenance and housekeeping staff and these issues has been addressed.In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay. That is addition to 10% discount that you have already
received. When calling to make the reservation, please ask for me and I will
personally assist you.It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.Sincerely,[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want all my money back not just one day and compensated for my last minute change of hotel. I was there 5 minutes and didn't even unload the car. Blood on the sheets and a window that is locked with a coat hanger. Also your outside security door does not work. These things are a major safety and security problem that I did not want to expose my children to. I have never stayed in a hotel more filthy.
Regards,
[redacted]
We have talked to expedia and shared all the information we have. You will need to talk to expedia regarding your reservation. Per our contract with expedia, we can not share your reservation details. We have done what expedia has sent to us and as they sent to us. I do apologize for the inconveniance. But there is nothing we can do on this reservation. If you would like, I can offer you 15% discount on your next reservation when you book directly with the hotel. Sincerely, Prince [redacted], GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I'm very disappointed in your management. Maybe if you didn't hire such shadey people this wouldn't have happened. I will no longer be staying at any of your chain hotels, and reccomend that nobody else does. Maybe if your employees were trained like they were supposed to, I would have been given a receipt. I shouldn't have to ask for one. We paid cash and I was charged for debit too. In total that's about 460.00 for two nights. May I suggest highering people that actually have a high school diploma? Never ever will I be staying with you anymore!
Regards,
[redacted]
It already shows that you stayed in 2 other hotels in the dells for the same nights which is impassible. This maybe the 3rd hotel you booked since you already showed that you can stay in 2 place at same time. I am not sure how your travel plans were. But my record shows that you were at the hotel for entire stay. Unless you have something from our hotel showing that you have checked out and refunded, charges stays. Thank You[redacted]
When I sent you that offer the first time, I thought it was more then fair. Specially when you were already given a discount before you even filed formal complaint.
I have checked the room on the day of your check out. It was not bad as you described. If it was not rentable, we would not rent that room. Furthermore, why would you stay in a room that was as bed as you described it? Did not have any problem till after check out. If you did not want to stay in that room then we would be more then happy to give you a full refund.
At this point, there is nothing further we can offer. Our offer stands at what was on my email.
Sincerely
[redacted], GM
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that your information is incorrect, I would like you to review the security cameras in the main lobby. The date was August, 14, 2015 around 430. My fiance was wearing a gray shirt, I was wearing a blue american eagle top. I have included a picture for proof.
Regards,
[redacted]
I was promised over the phone I would recieve full refund for the stay while on the phone with priceline econo lodge corp and angie the manager due to no dead bolt on door there was a hole they moved us to another room with mold in bathroom I have pics of everything
Thank you for this update. I wanted to let you know that I contacted the EconLodge corporate headquarters and this particular location is "on their radar". They agreed to refund my money. I am happy with this resolution but would encourage you to remove or flag this location on your web site.Thank you for your attention to my situation.Sincerely,[redacted]
Thank You for your paitence. I have looked into this and see there was a charge for no-show. But I waved it and gave you a refund of $56.26 back to your visa card. You should be able to see that available tomorrow. Somtimes it may take 7 days for your bank to make it available....
Dear Ms. [redacted]: Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed...
your
expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments were shared with our maintenance and housekeeping staff and these issues has been addressed.In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay. That is addition to 10% discount that you have already
received. When calling to make the reservation, please ask for me and I will
personally assist you.It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.Sincerely,[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want all my money back not just one day and compensated for my last minute change of hotel. I was there 5 minutes and didn't even unload the car. Blood on the sheets and a window that is locked with a coat hanger. Also your outside security door does not work. These things are a major safety and security problem that I did not want to expose my children to. I have never stayed in a hotel more filthy.
Regards,
[redacted]
We have talked to expedia and shared all the information we have. You will need to talk to expedia regarding your reservation. Per our contract with expedia, we can not share your reservation details. We have done what expedia has sent to us and as they sent to us. I do apologize for the inconveniance. But there is nothing we can do on this reservation. If you would like, I can offer you 15% discount on your next reservation when you book directly with the hotel. Sincerely, Prince [redacted], GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I'm very disappointed in your management. Maybe if you didn't hire such shadey people this wouldn't have happened. I will no longer be staying at any of your chain hotels, and reccomend that nobody else does. Maybe if your employees were trained like they were supposed to, I would have been given a receipt. I shouldn't have to ask for one. We paid cash and I was charged for debit too. In total that's about 460.00 for two nights. May I suggest highering people that actually have a high school diploma? Never ever will I be staying with you anymore!
Regards,
[redacted]
It already shows that you stayed in 2 other hotels in the dells for the same nights which is impassible. This maybe the 3rd hotel you booked since you already showed that you can stay in 2 place at same time. I am not sure how your travel plans were. But my record shows that you were at the hotel for entire stay. Unless you have something from our hotel showing that you have checked out and refunded, charges stays. Thank You[redacted]
When I sent you that offer the first time, I thought it was more then fair. Specially when you were already given a discount before you even filed formal complaint.
I have checked the room on the day of your check out. It was not bad as you described. If it was not rentable, we would not rent that room. Furthermore, why would you stay in a room that was as bed as you described it? Did not have any problem till after check out. If you did not want to stay in that room then we would be more then happy to give you a full refund.
At this point, there is nothing further we can offer. Our offer stands at what was on my email.
Sincerely
[redacted], GM
[A default...
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that your information is incorrect, I would like you to review the security cameras in the main lobby. The date was August, 14, 2015 around 430. My fiance was wearing a gray shirt, I was wearing a blue american eagle top. I have included a picture for proof.
Regards,
[redacted]
I was promised over the phone I would recieve full refund for the stay while on the phone with priceline econo lodge corp and angie the manager due to no dead bolt on door there was a hole they moved us to another room with mold in bathroom I have pics of everything
Thank you for this update. I wanted to let you know that I contacted the EconLodge corporate headquarters and this particular location is "on their radar". They agreed to refund my money. I am happy with this resolution but would encourage you to remove or flag this location on your web site.Thank you for your attention to my situation.Sincerely,[redacted]
Thank You for your paitence. I have looked into this and see there was a charge for no-show. But I waved it and gave you a refund of $56.26 back to your visa card. You should be able to see that available tomorrow. Somtimes it may take 7 days for your bank to make it available....
Sincerely[redacted]