Dear *** ***:
class="MsoNormal" "line-height: normal;">Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressedI have attached your stay receipt with time stamp of check in and check outWe also have a signed registration folio from your and reservation documents from booking.com to confirm
In an effort to compensate you for
your experience, we would like to provide you with a 20% discount off rack rate
during your next stay, valid for 2014.
When calling to make the reservation, please ask for me and I will
personally assist you
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
General Manager
Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told incorrect information when reserving my room about specific questions I asked regarding their pet policy and then not given the room I was told I was reserving near an exit on the first floor I feel I'm entitled to a refund since I had to check out within an hour of checking in due to being told incorrect information when booking my reservation I was treated poorly and very unprofessionally by the lady working that checked us in and as someone who travels frequently I have never had such an awful experience as I had during the hour I spent in that hotel
Regards,
*** ***
Your reservations were made through hotels.com and that's who you should contact for the error if anyI have sent you the information that I hadI can assure you all those information is validIf you wish, you can have your attorney look into them along with policy that you will find on both of your reservation confirmation email sent from hotels.comI am sorry that you feel that wayBut there is nothing else we can doMy offer on my last email is more then fairWe still hold the right to charge for the no show and withdraw our 15% discount on your next stay
I hope you look into information sent on the last email and contact hotels.com if needed
Thank You
*** ***
Sorry to hear that you had some issue during your stay. But I do show that you stayed 3 nights at our hotel. I am attaching the folio that will show your check in date and time along with your check out date and time. This also has all of your charges on it. Please look into this. If it...
would make you happy, I can offer you 15% discount on your next stay at our hotel to show a better experience. Sincerely,[redacted], GM
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Dear Mr. [redacted]:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily basis. Your
reservation was for 3 nights and your cancellation period is 48 hours prior to
your check in date. Please check your reservation rules. If you would like
another copy, please let us know. Please know that your comments and issues
will be addressed.
In an effort to compensate you for
your experience, we have refunded your card $90.95 on July 4th,
2015. In addition, we would like to provide you with a 15% discount off rack
rate during your next stay, valid for 2015.
When calling to make the reservation, please ask for me and I will
personally assist you.
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]
General Manager
Econo Lodge Wisconsin Dells
Thank you for bringing this to our attention. I checked my head housekeeper and my AGM regarding your stay. They have notified me that room was clean and inspected before you checked in. For second night, you had DND (Do not Disturb) on the door. So we could not enter a room that has DND on it....
Unless there is a emergency. My AGM has explained that to you. Also offered to send someone to clean that room for you. On the reservation number you have provided, I only see charge for first night for $170.57. Looks like you were refunded for the second night althoug you stayed most of second day. I apologize for anything my staff has said that you may no liked. But from my record and what I heard from my staff, they did everything they can do in their power to accomodate you including not charging for second night of your stay. Sincerely,
[redacted], GM
Dear [redacted] Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize...
that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that I have shared your comment with our director of guest services. She will check on it and it will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off bar rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at [redacted] Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells
Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I...
apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely, Prince [redacted] General Manager Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The claims of a "No show" are 100% inaccurate. We never booked our stay for 12/13/15 & 12/14/15. Nor did we ever agree to be charged for that day. This was an error completely on Econo Lodge/ Hotels. My wife & I arrived in Wisconsin Dells for our honeymoon on 1/15/16. We paid Econo Lodge in advance only to stay on 1/15/16 & 1/16/16. Upon arrival to Econo Lodge on 1/15/16, we were checked into room 149. Immediately when entering the room I was overwhelmed with the smell of black mold and disgusted with the uncleanliness of the entire room! Immediately thereafter I spoke with the lady at the front desk to ask for a refund because of the disgusting environment and advised her that we will not be staying. We were at oconolodge for a total of maybe 10 minutes. She stated that the company has been short staffed and that is why the room was not cleaned to satisfaction. They do not have the personnel to upkeep there hotel per her words. She said she could not issue a refund because she did not have the privileges. My wife and I were then burdened at 9pm after driving 3 hours to find another hotel to stay in. (Which was absolutely ridiculous to have to do!) I find it fraudulent to say that my wife and I stayed in their hotel when I can prove 7 ways from Sunday that we went elsewhere for the 15th&16th. Please feel free to view the link below on the condition of the room. I may have an attorney look further into this case if Prince is unwilling to resolve his false statements.
Please see the link below.
https://www.youtube.com/watch?v=8LGoGmJ2QZQ
Dear Mr. and Mrs. [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Although we cannot refund your stay as requested, we would like to provide you with a 15% discount off rack rate during your next stay, valid till end of 2016. When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely,[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is completely UNTRUE!! We asked to speak to management that night and was told there was not one on duty and the maintenance person came to our room. He told me that they hadn't finished "fixing" the room. We did ask to be moved to a different room and were told that there were no other rooms available and that we needed to speak with the manager in the morning. Again the young girl at the desk stated she was the assistant manager but she couldn't assist me and wrote my complaint along with others in a notebook and said you would contact me that day which you did not. I left you three message with NO return phone call. I have pictures to prove the condition of the room. We stayed because we had no other options that evening and because three of us couldn't sleep in the car. So you statement that the 10% discount I already received was far...really $15 that is reasonable? Because of the condition of the room, the lack of customer service, and the time and effort I have had to put into this ordeal, I want a full refund for my stay. Your offer is more definitely unacceptable.
Regards,
[redacted]
Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed...
your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. I have looked at your account and I see that you were staying with us for two nights. I have also enclosed a copy of your folio that shows all of your charges and refund as well as your check in and checkout time of top right corner. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.In an effort to compensate you for your experience, we have refunded for one of your two night stay. We would also like to provide you with a 15% discount off rack rate during your next stay, valid for 2015. When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely,Prince [redacted]General ManagerEcono Lodge Wisconsin Dells
We have already solved this when you first bough this to our attention through choice hotels corporate. There is nothing else we can't do beside what we already have offered you earlier.
Thank You
[redacted], GM
Mr. [redacted],
I'd like to first thank you for your quick response and explanation of your hotel's policy. But your policy was explained to me through your assistant manager during the several phone calls we exchanged. My cancellation was not in regards to an inconvenience in my schedule but a lack of your hotel staff being able to provide me a clean and ready room to stay at, I have read that your hotel has had a history of not being able to provide guests clean rooms on time. I don't believe I should be charged at all seeing that I showed up to your hotel and your staff could not get me a room...not once but three times. I have left you various voice mails on scheduling a phone call along with my contact information. I would prefer to communicate through this online message board now.
Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. I have talked to my manager April and she explained she did everything to make sure guest was happy including a no penalty check out on day of arrival. You have refused that. She had made no other compensation promises to you. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016 when you book directly with our hotel. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely, Prince [redacted] General Manager Econo Lodge Wisconsin Dells
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Dear [redacted]:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressed.
I do see you stayed both nights of
your stay. I have also talked to my manager, head housekeeper and front desk
associates. They assured me everything you asked for was taken care of. You did
stay both night of your reservation. If you were dissatisfied and issues were
not taken care of during your stay or you have left as soon as you found any
issues, we would be glad to refund the money back to you.
In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay, valid for 2015.
When calling to make the reservation, please ask for me and I will
personally assist you.
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.
Dear [redacted]:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, I have checked your reservation and I see that you have stayed both days of your reservation. I saw your pictures and crossed checked our hotel, we did not find any of those issues. Also our outdoor pool is being renovated and indoor pool is and was working all summer without any downtime. This is the same information we have provided with Booking.com when you filed complaint with the. I have included your folio showing your check-in time and check-out time as well as room number and charges.
In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay.
When calling to make the reservation, please ask for me and I will
personally assist you.
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]
General Manager
Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I want a full refund. I did not stay there. I will never go back there again! I was lied to and stolen from.
I am not interested in discounts, coupons, or any form of bribery! I want my money back.
Regards,
[redacted]
Dear *** ***:
class="MsoNormal" "line-height: normal;">Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressedI have attached your stay receipt with time stamp of check in and check outWe also have a signed registration folio from your and reservation documents from booking.com to confirm
In an effort to compensate you for
your experience, we would like to provide you with a 20% discount off rack rate
during your next stay, valid for 2014.
When calling to make the reservation, please ask for me and I will
personally assist you
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
General Manager
Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told incorrect information when reserving my room about specific questions I asked regarding their pet policy and then not given the room I was told I was reserving near an exit on the first floor I feel I'm entitled to a refund since I had to check out within an hour of checking in due to being told incorrect information when booking my reservation I was treated poorly and very unprofessionally by the lady working that checked us in and as someone who travels frequently I have never had such an awful experience as I had during the hour I spent in that hotel
Regards,
*** ***
Your reservations were made through hotels.com and that's who you should contact for the error if anyI have sent you the information that I hadI can assure you all those information is validIf you wish, you can have your attorney look into them along with policy that you will find on both of your reservation confirmation email sent from hotels.comI am sorry that you feel that wayBut there is nothing else we can doMy offer on my last email is more then fairWe still hold the right to charge for the no show and withdraw our 15% discount on your next stay
I hope you look into information sent on the last email and contact hotels.com if needed
Thank You
*** ***
Sorry to hear that you had some issue during your stay. But I do show that you stayed 3 nights at our hotel. I am attaching the folio that will show your check in date and time along with your check out date and time. This also has all of your charges on it. Please look into this. If it...
would make you happy, I can offer you 15% discount on your next stay at our hotel to show a better experience. Sincerely,[redacted], GM
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Dear Mr. [redacted]:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily basis. Your
reservation was for 3 nights and your cancellation period is 48 hours prior to
your check in date. Please check your reservation rules. If you would like
another copy, please let us know. Please know that your comments and issues
will be addressed.
In an effort to compensate you for
your experience, we have refunded your card $90.95 on July 4th,
2015. In addition, we would like to provide you with a 15% discount off rack
rate during your next stay, valid for 2015.
When calling to make the reservation, please ask for me and I will
personally assist you.
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]
General Manager
Econo Lodge Wisconsin Dells
Thank you for bringing this to our attention. I checked my head housekeeper and my AGM regarding your stay. They have notified me that room was clean and inspected before you checked in. For second night, you had DND (Do not Disturb) on the door. So we could not enter a room that has DND on it....
Unless there is a emergency. My AGM has explained that to you. Also offered to send someone to clean that room for you. On the reservation number you have provided, I only see charge for first night for $170.57. Looks like you were refunded for the second night althoug you stayed most of second day. I apologize for anything my staff has said that you may no liked. But from my record and what I heard from my staff, they did everything they can do in their power to accomodate you including not charging for second night of your stay. Sincerely,
[redacted], GM
Dear [redacted] Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize...
that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that I have shared your comment with our director of guest services. She will check on it and it will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off bar rate during your next stay when you book directly with us in 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at [redacted] Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells
Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I...
apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016. When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely, Prince [redacted] General Manager Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The claims of a "No show" are 100% inaccurate. We never booked our stay for 12/13/15 & 12/14/15. Nor did we ever agree to be charged for that day. This was an error completely on Econo Lodge/ Hotels. My wife & I arrived in Wisconsin Dells for our honeymoon on 1/15/16. We paid Econo Lodge in advance only to stay on 1/15/16 & 1/16/16. Upon arrival to Econo Lodge on 1/15/16, we were checked into room 149. Immediately when entering the room I was overwhelmed with the smell of black mold and disgusted with the uncleanliness of the entire room! Immediately thereafter I spoke with the lady at the front desk to ask for a refund because of the disgusting environment and advised her that we will not be staying. We were at oconolodge for a total of maybe 10 minutes. She stated that the company has been short staffed and that is why the room was not cleaned to satisfaction. They do not have the personnel to upkeep there hotel per her words. She said she could not issue a refund because she did not have the privileges. My wife and I were then burdened at 9pm after driving 3 hours to find another hotel to stay in. (Which was absolutely ridiculous to have to do!) I find it fraudulent to say that my wife and I stayed in their hotel when I can prove 7 ways from Sunday that we went elsewhere for the 15th&16th. Please feel free to view the link below on the condition of the room. I may have an attorney look further into this case if Prince is unwilling to resolve his false statements.
Please see the link below.
https://www.youtube.com/watch?v=8LGoGmJ2QZQ
Dear Mr. and Mrs. [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Although we cannot refund your stay as requested, we would like to provide you with a 15% discount off rack rate during your next stay, valid till end of 2016. When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely,[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is completely UNTRUE!! We asked to speak to management that night and was told there was not one on duty and the maintenance person came to our room. He told me that they hadn't finished "fixing" the room. We did ask to be moved to a different room and were told that there were no other rooms available and that we needed to speak with the manager in the morning. Again the young girl at the desk stated she was the assistant manager but she couldn't assist me and wrote my complaint along with others in a notebook and said you would contact me that day which you did not. I left you three message with NO return phone call. I have pictures to prove the condition of the room. We stayed because we had no other options that evening and because three of us couldn't sleep in the car. So you statement that the 10% discount I already received was far...really $15 that is reasonable? Because of the condition of the room, the lack of customer service, and the time and effort I have had to put into this ordeal, I want a full refund for my stay. Your offer is more definitely unacceptable.
Regards,
[redacted]
Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed...
your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. I have looked at your account and I see that you were staying with us for two nights. I have also enclosed a copy of your folio that shows all of your charges and refund as well as your check in and checkout time of top right corner. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.In an effort to compensate you for your experience, we have refunded for one of your two night stay. We would also like to provide you with a 15% discount off rack rate during your next stay, valid for 2015. When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely,Prince [redacted]General ManagerEcono Lodge Wisconsin Dells
We have already solved this when you first bough this to our attention through choice hotels corporate. There is nothing else we can't do beside what we already have offered you earlier.
Thank You
[redacted], GM
Mr. [redacted],
I'd like to first thank you for your quick response and explanation of your hotel's policy. But your policy was explained to me through your assistant manager during the several phone calls we exchanged. My cancellation was not in regards to an inconvenience in my schedule but a lack of your hotel staff being able to provide me a clean and ready room to stay at, I have read that your hotel has had a history of not being able to provide guests clean rooms on time. I don't believe I should be charged at all seeing that I showed up to your hotel and your staff could not get me a room...not once but three times. I have left you various voice mails on scheduling a phone call along with my contact information. I would prefer to communicate through this online message board now.
Thank you.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. I have talked to my manager April and she explained she did everything to make sure guest was happy including a no penalty check out on day of arrival. You have refused that. She had made no other compensation promises to you. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016 when you book directly with our hotel. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely, Prince [redacted] General Manager Econo Lodge Wisconsin Dells
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mso-fareast-font-family:"Times New Roman"">Dear [redacted]:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressed.
I do see you stayed both nights of
your stay. I have also talked to my manager, head housekeeper and front desk
associates. They assured me everything you asked for was taken care of. You did
stay both night of your reservation. If you were dissatisfied and issues were
not taken care of during your stay or you have left as soon as you found any
issues, we would be glad to refund the money back to you.
In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay, valid for 2015.
When calling to make the reservation, please ask for me and I will
personally assist you.
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.
Sincerely,
Prince [redacted]
General Manager
Dear [redacted]:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, I have checked your reservation and I see that you have stayed both days of your reservation. I saw your pictures and crossed checked our hotel, we did not find any of those issues. Also our outdoor pool is being renovated and indoor pool is and was working all summer without any downtime. This is the same information we have provided with Booking.com when you filed complaint with the. I have included your folio showing your check-in time and check-out time as well as room number and charges.
In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay.
When calling to make the reservation, please ask for me and I will
personally assist you.
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]
General Manager
Econo Lodge Wisconsin Dells
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I want a full refund. I did not stay there. I will never go back there again! I was lied to and stolen from.
I am not interested in discounts, coupons, or any form of bribery! I want my money back.
Regards,
[redacted]
You keep asking for same info I provided it with pics I was promised refund for the stay im getting run around again.....