This message is in response to the complaint filed by Mr***Thank you for taking time to contact O’Connor to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied client. We
are reviewing the information and researching the issue to resolve this matter fairly. If you need further assistance, you may contact me directly at (713) 375-At the conclusion of our investigation, I will respond with my findingsThank you for giving us the opportunity to assist you. Thank You,Erica *** Client Support RepresentativeO'Connor & Associates N Loop W Suite 200 Houston, TX
This message is in response to the complaint filed by *** ***In Mr***’ complaint, he claims to be charged $for services that he did not sign up for at his property *** *** *** I have reviewed Mr***’ account and will explain my findings in this letter. First and foremost,
on behalf of O’Connor & Associates, I would like to apologize for any inconvenience that Mr***’ may have experiencedAfter researching his account, we discovered that he was contacted to sign up for the services, but later stated he would protest himselfHowever, we inadvertently allowed the issues with his account to fall through the cracks and this is certainly not our standard procedureAgain, we sincerely apologize for our mistake. In an attempt to resolve this matter in good faith, we will waive the invoice which totals $At this time the property is inactive in our system and a letter was mailed out November 26, stating the same Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Dear MrsBremond,
Thank you for taking the time to communicate to us why our services did not meet your expectations this past tax yearAlthough you have remained a loyal client since we understand how this past tax season may have caused you some frustrationWe truly
appreciate your loyalty and feel that we have done very well otherwise you would not have allowed us to continue to represent you for the past yearsUnfortunately, we experienced many issues with the Fort Bend County Appraisal District that affected many of our clients. Hearings were delayed for several reasons; we attempted to address this issue with the Appraisal District who in-turn stated that the delay was due to decisions we madeBecause we are still working to get many hearings resolved without involving the courts we are unable to provide the details
Your hearing was initially scheduled for 12/4/2014; we received the Appointment of Agent form, which was forwarded to the Appraisal District prior that hearing dateDue to circumstances that were beyond our control hearings that were not completed by December were resetThe Appraisal District allowed us to work files on a daily basis, many without a set hearing date, which did not allow us an opportunity to advise many of our clients of a definitive hearing date and timeNot only did we have the challenge of trying to complete hearings from the previous tax year, we were faced with many of our files being rejected due to expired authorization forms (this is the issue our customer service team attempted to inform you)We recently argued the fact that we were authorized prior to the initial hearing date therefore we should have been allowed to present the files although the authorization expired at the end of the previous yearWe also argued that since the Appraisal District was responsible for the rescheduling they should honor the authorization forms previously submittedWe are still fighting this issue!
We had every intention to represent your property for tax year but due to the circumstances we are left with trying to convince the Appraisal District to do the right thingOur Customer Service Team never had any intentions to mislead nor miscommunicate any information; they communicated the information that was made available to them at the time. Be advised that we have taken the appropriate action with regards to the customer service representatives who mishandled the account and failed to submit your initial gift card request and respond appropriatelyWe realize how your recent experience with our company may leave you concerned about future representation seeing as how we have fallen short of your expectationsOn behalf of O’Connor and the customer service department I want to sincerely apologize to you for how this incident affected youThe Appraisal District has told us that they have no plans to allow us to present the files with the expired authorizations although they never advised us that we needed to submit an updated form for the delayed hearingsWe have also been told that they are working with some property owner’s if they are contacted directly by those individuals
It is our goal to retain you as a satisfied client therefore we are offering our service for free of charge along with $gift cardAgain, we would like to sincerely apologize to you and hope that any future experiences with us will help to regain your confidence in our company
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** *** Sent: Thursday, August 25, 9:AM *** *** ***
Subject: Revdex.com Complaint *** Dear Revdex.com, This message is in response to the complaint filed by Mr*** stating that he would like a letter confirming the services have been inactivated and proof that the account is currentOn behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but have attached all supporting documents as requested Per his request the account was submitted for inactivation on August 1, and finalized on August 8, The invoice *** reflects a zero balance and no further services will be provided I am available to discuss any of the information provided, feel free to contact me at (713) 290-I hope that this resolves the complaint as closed Sincerely, Erica *** O’Connor & Associates Client Support Representative Customer Service Department Property Tax Division
This message is in response to the complaint filed by *** *** stating that we missed his protestOn behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but would like to explain my findings. We were not authorized to represent the property
located at *** *** ** for the July 15, property tax hearingWhen we received a signed Appointment of Agent Form from *** *** on June 29, we sent it to the *** *** *** *** so that they could authorize us as the agentOn July 12, we were notified by them that they would not accept the form since the signature did not match the owners’ name listedWe then requested via email on July 12th and July 14th another Appointment of Agent form with the correct owner’s signatureIt was not until July 19, we received the deed for the property supporting the signature on the Appointment of Agent formDue to this error we missed the chance to protest the value of *** *** property.The Appointment of Agent form, which is the legal document, required to negotiate on the property owner’s behalf, states in the instructions, “If someone other than the property owner is signing the form, there must be supporting documentation accompanying the form to establish the relationship between the signor of the form and the property owner.” Since *** *** *** *** lists only *** *** as the owner we were not authorized as the agent and by the time we received supporting documentation the hearing date and time had passed. In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documentsI am available to discuss any of the information provided, feel free to contact me at *** ***
Sincerely,Erica H***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
This message is in response to the complaint filed by Mr*** stating that he only authorized us to represent his property for On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but would like to rectify the matter.We were authorized to
represent the property located at ** *** *** by Mr***We reduced the taxable liability for the tax year by filing a timely protest and attending the protest hearing scheduled for the property. Per his request the account was submitted for inactivation on August 1, The protest hearings resulted in reduced value settlements and were determined prior to the notification to cancel our service Property owners have the option to cancel our agreement at any time prior to the hearing preferably with a 30-day prior written noticeCustomer Service can also initiate the inactivation process via verbal request by the clientSince it was never communicated to our office that the property owner did not want us to protest the property, we proceeded under the terms of our agreement The Appointment of Agent form, which is the legal document, required to negotiate on the property owners’ behalf, states in the instructions, “this form will remain on file until you file another form with the appraisal district that revokes it or until you file another form that names a different agent.” We remained on file as the appointed agent for the above mentioned property until we revoked it after receiving the notice from the client to cancel August 2016.In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreementWe have also adjusted the invoice to reflect the over exemptionI am available to discuss any of the information provided, feel free to contact me at (713) 290-9700. Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to comp***nt ID ***, and have determined that this proposed action would not resolve my comp***nt
I have decided to file a suit against Patrick O'Connor and Associates with *** *** ***
see attached
Regards,
*** ***
*** *** ***
*** ***,
Thank you for taking time to contact O'Connor to explain the issues that have occurred recentlyWe regret any inconvenience you have experiencedOur records indicate on 7/31/we received returned mailUnfortunately, I am unable to verify the mailing address for the
return mail since during that time procedures for documentation did not require a representative to save the return mail labels
This is clearly an issue that could have been resolved by requesting to speak with a Supervisor or simply sending your interest dispute in writing to our officeNeedless to say, I reviewed the account history and understand that sometimes an error and or mishap may occur which could prevent the mail from reaching it’s destination. As a courtesy the interest has been waived up to the date of this letter and the adjusted invoice is enclosed for paymentPlease be sure to make your payment within days to avoid additional interest chargesIf you would like to discuss any of the information provided feel free to contact me at *** ***
We appreciate the opportunity to work with you in the past and hope that you will consider working with us again in the future to carry on our attempts to lower your property tax burden.
Sincerely,
*** ***
*** *** ***
*** *** ***
Dear *** ***,
Thank you for taking time to contact O’Connor to explain the issues that have occurred recentlyOur records indicate your issue was resolved by our customer service department on 8/28/2015. A representative explained the circumstance which resulted in the missed hearing
and apologized for the errorWe have offered to send a gift card for the inconvenience and per our records the offer was accepted along with the apologyIf the issue was not resolve to your satisfaction, please feel free to contact me directly at (713) 375-
I would like the opportunity to speak with you in order to resolve this matter fairly
Sincerely,
LaShayn ***M***
O’Connor & Associates
Customer Service Manager
Property Tax Division
This message is in response to the complaint filed by Mr*** stating that he was being billed for services he did not receiveHowever, on behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, and would like to rectify the matter. We were
authorized to represent the property located at *** *** **by Mr***We reduced the taxable liability for the tax year in question by filing a timely protest and attending the protest hearing scheduled for the property. Per his request the account was inactivated in November The protest hearing resulted in a reduced value settlement and was determined prior to the notification to cancel our service Property owners have the option to cancel our agreement at any time prior to the hearing preferably with a 30-day prior written noticeCustomer Service can also initiate the inactivation process via verbal request by the clientSince it was never communicated to our office that the property owner did not want us to protest the property, we proceeded under the terms of our agreement In an attempt to resolve this matter in good faith, we have waived the invoice for $I have attached for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreementOnce the invoice has been updated to reflect a zero balance I will send it out to the client via US mailI am available to discuss any of the information provided, feel free to contact me at (713) 375-4302. Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]The message I have received indicates the company is still reviewing the complaintTherefore I continue to await resolution
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I am requesting that O'Connor and Associates please provide me an estimated day/week of when I will receive the $gift card? Additionally, I am requesting that O'Connor and Associates please confirm in writing their offer to represent me for free during the year and send that confirmation to my home/billing address they have on file.Thank you,*** ***
This message is in response to the complaint filed by Mrs*** stating that we did not attend her hearing for and that we were not successful in achieving a reduction for On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused.We were authorized to represent the property located at *** *** *** *** in May of when we received a signed Property Tax Service Agreement and the Appointment of Agent Form for the above mentioned propertyFor the tax year in question we filed a timely protest and attended the protest hearing scheduled for the propertyFor the property tax year the sales and market trends considered from January 1, to January 1, supported the initial market value of $463,and the initial appraised value of $424,710. After reviewing the sale transactions through on page of the adjusted average against Mrs***’s property would place her valuation at $458,This would put her property slightly higher than the assessed valuationsAlso according to a Realist Report there were sales at an average of $477,within one mile of the propertyThe current trends are considerably higher than the assessed valuations.Mrs*** stated that her hearing was conducted via affidavit, but the hearing was completed by an agent from O’ConnorThe evidence package that was sent to Mrs*** was the information the agent presented at the hearing that was prepared by O’Connor & AssociatesEach year we also send out a Client Communication Package requesting hearing evidence documents that would support any issues with the propertyThis hearing evidence included comparable properties within the same neighborhood code, similar in size, and had the same extra featuresWe can’t address the protests for the neighboring properties since we do not know what took place at those hearings. In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreementI am available to discuss any of the information provided, feel free to contact me at (713) 375-4302. Sincerely,O’Connor & Associates Client Resolution AdvocateCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] The company has indicated that they w*** contact me. If and when they do so, and depending on their response, I w*** be prepared to determine if their action resolves my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Delivery IssuesselectProblem:This company claimed to have provided a service AFTER I had canceled the agreement with the company and hired another company to perform the service.TranslateDesired Resolution / OutcomeDesired Resolution:*** AdjustmentselectDesired Outcome:remove the and fraudulent ***
Thank you for taking time to contact *** to explain the issues that have occurred recentlyIt is unfortunate that we were unable to resolve this matter sooner and that you made the decision to ignore our callsIt is also unfortunate that this is no longer a Customer Service Department is able
to handle
Mr*** will need to contact our Legal Department for further assistance regarding this matterWe are requesting that this complaint be closed as any further correspondence will be addressed judiciallyIt may be possible for Mr*** to settle out of court; however Mr*** would need to contact Ms*** for assistance with resolution.
Contact information for the Legal Department:
*** *** -Legal Collections Supervisor
###-###-#### or ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me
Mr. [redacted]/Revdex.com
Although I understand your frustration this matter is no longer a Customer Service matter and cannot be handled by our Customer Service Department nor is it appropriate to handle this matter using this platform.
You will defiantly need to speak with our Legal Department for further assistance I have forwarded your complaint to our legal department and someone should reach out to you shortly. We are requesting that this complaint be closed as any further correspondence will be addressed judicially. As previously stated, it may be possible for you (Mr. [redacted]) to settle out of court; however you (Mr. [redacted]) would need to contact Ms. [redacted] for assistance with resolution. You may also visit our office Monday-Friday between the hours of 8 am-4pm CST to get this matter resolved.
Contact information for the Legal Department:
[redacted] -Legal Collections Supervisor
###-###-#### or ###-###-####
Sent: Monday, September 19, 2016 10:04 AM Subject: Revdex.com Complaint [redacted] Dear Revdex.com of Metropolitan Houston, This message is in response to the complaint filed by Mr. [redacted] stating that he does not agree with the invoice for the services rendered. On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but would like to rectify the matter. We were authorized to represent the property located at [redacted]. by Mr. [redacted]. We reduced the taxable liability for the 2016 tax year by filing a timely protest and attending the protest hearing scheduled for the property. Per our agreement “Tax savings and fee calculations for prior, current and future years are calculated without regard to agricultural exemptions, homestead exemptions, over 65 exemptions, timber exemptions, wildlife exemptions or any other exemptions”. However, we adjust the contingency fee for property owners 65 years or over to take into consideration the exemption discounts charging only 25% of all property taxes saved. The 25% decrease in the fee was meant to replace the manual invoice process because we do not have the software to make such adjustments automatically. Again, the manual adjustment includes all exemptions discounts, and excludes your ISD since these taxes are frozen. We are simply invoicing for half of your true estimated tax savings, if we manually adjusted the invoice to include the exemption discounts as well as make an adjustment to the contingency fee we have taken into consideration your exemptions twice. So Mr. [redacted] was given a double discount on the invoice and instead of paying the fee of $86.72 the amount due was $68.66, in which he has paid in full. In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement. I am available to discuss any of the information provided, feel free to contact me at (713) 375-4302. Sincerely, Erica H[redacted] O’Connor & Associates Client Support Representative Customer Service Department Property Tax Division ________________________________ [redacted]
This message is in response to the complaint filed by Mr. [redacted]. Mr. [redacted]’s file is currently with our collections counsel. In an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S[redacted] w[redacted] be reaching out to Mr. [redacted]. Mr. [redacted] may also contact her...
directly to discuss the status of his account at [redacted].
Sincerely,
Erica H[redacted]
O’Connor & Associates
Client Resolution Advocate
Customer Service Department
This message is in response to the complaint filed by Mr***Thank you for taking time to contact O’Connor to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied client. We
are reviewing the information and researching the issue to resolve this matter fairly. If you need further assistance, you may contact me directly at (713) 375-At the conclusion of our investigation, I will respond with my findingsThank you for giving us the opportunity to assist you. Thank You,Erica *** Client Support RepresentativeO'Connor & Associates N Loop W Suite 200 Houston, TX
This message is in response to the complaint filed by *** ***In Mr***’ complaint, he claims to be charged $for services that he did not sign up for at his property *** *** *** I have reviewed Mr***’ account and will explain my findings in this letter. First and foremost,
on behalf of O’Connor & Associates, I would like to apologize for any inconvenience that Mr***’ may have experiencedAfter researching his account, we discovered that he was contacted to sign up for the services, but later stated he would protest himselfHowever, we inadvertently allowed the issues with his account to fall through the cracks and this is certainly not our standard procedureAgain, we sincerely apologize for our mistake. In an attempt to resolve this matter in good faith, we will waive the invoice which totals $At this time the property is inactive in our system and a letter was mailed out November 26, stating the same Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Dear MrsBremond,
Thank you for taking the time to communicate to us why our services did not meet your expectations this past tax yearAlthough you have remained a loyal client since we understand how this past tax season may have caused you some frustrationWe truly
appreciate your loyalty and feel that we have done very well otherwise you would not have allowed us to continue to represent you for the past yearsUnfortunately, we experienced many issues with the Fort Bend County Appraisal District that affected many of our clients. Hearings were delayed for several reasons; we attempted to address this issue with the Appraisal District who in-turn stated that the delay was due to decisions we madeBecause we are still working to get many hearings resolved without involving the courts we are unable to provide the details
Your hearing was initially scheduled for 12/4/2014; we received the Appointment of Agent form, which was forwarded to the Appraisal District prior that hearing dateDue to circumstances that were beyond our control hearings that were not completed by December were resetThe Appraisal District allowed us to work files on a daily basis, many without a set hearing date, which did not allow us an opportunity to advise many of our clients of a definitive hearing date and timeNot only did we have the challenge of trying to complete hearings from the previous tax year, we were faced with many of our files being rejected due to expired authorization forms (this is the issue our customer service team attempted to inform you)We recently argued the fact that we were authorized prior to the initial hearing date therefore we should have been allowed to present the files although the authorization expired at the end of the previous yearWe also argued that since the Appraisal District was responsible for the rescheduling they should honor the authorization forms previously submittedWe are still fighting this issue!
We had every intention to represent your property for tax year but due to the circumstances we are left with trying to convince the Appraisal District to do the right thingOur Customer Service Team never had any intentions to mislead nor miscommunicate any information; they communicated the information that was made available to them at the time. Be advised that we have taken the appropriate action with regards to the customer service representatives who mishandled the account and failed to submit your initial gift card request and respond appropriatelyWe realize how your recent experience with our company may leave you concerned about future representation seeing as how we have fallen short of your expectationsOn behalf of O’Connor and the customer service department I want to sincerely apologize to you for how this incident affected youThe Appraisal District has told us that they have no plans to allow us to present the files with the expired authorizations although they never advised us that we needed to submit an updated form for the delayed hearingsWe have also been told that they are working with some property owner’s if they are contacted directly by those individuals
It is our goal to retain you as a satisfied client therefore we are offering our service for free of charge along with $gift cardAgain, we would like to sincerely apologize to you and hope that any future experiences with us will help to regain your confidence in our company
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** *** Sent: Thursday, August 25, 9:AM *** *** ***
Subject: Revdex.com Complaint *** Dear Revdex.com, This message is in response to the complaint filed by Mr*** stating that he would like a letter confirming the services have been inactivated and proof that the account is currentOn behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but have attached all supporting documents as requested Per his request the account was submitted for inactivation on August 1, and finalized on August 8, The invoice *** reflects a zero balance and no further services will be provided I am available to discuss any of the information provided, feel free to contact me at (713) 290-I hope that this resolves the complaint as closed Sincerely, Erica *** O’Connor & Associates Client Support Representative Customer Service Department Property Tax Division
This message is in response to the complaint filed by *** *** stating that we missed his protestOn behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but would like to explain my findings. We were not authorized to represent the property
located at *** *** ** for the July 15, property tax hearingWhen we received a signed Appointment of Agent Form from *** *** on June 29, we sent it to the *** *** *** *** so that they could authorize us as the agentOn July 12, we were notified by them that they would not accept the form since the signature did not match the owners’ name listedWe then requested via email on July 12th and July 14th another Appointment of Agent form with the correct owner’s signatureIt was not until July 19, we received the deed for the property supporting the signature on the Appointment of Agent formDue to this error we missed the chance to protest the value of *** *** property.The Appointment of Agent form, which is the legal document, required to negotiate on the property owner’s behalf, states in the instructions, “If someone other than the property owner is signing the form, there must be supporting documentation accompanying the form to establish the relationship between the signor of the form and the property owner.” Since *** *** *** *** lists only *** *** as the owner we were not authorized as the agent and by the time we received supporting documentation the hearing date and time had passed. In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documentsI am available to discuss any of the information provided, feel free to contact me at *** ***
Sincerely,Erica H***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
This message is in response to the complaint filed by Mr*** stating that he only authorized us to represent his property for On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but would like to rectify the matter.We were authorized to
represent the property located at ** *** *** by Mr***We reduced the taxable liability for the tax year by filing a timely protest and attending the protest hearing scheduled for the property. Per his request the account was submitted for inactivation on August 1, The protest hearings resulted in reduced value settlements and were determined prior to the notification to cancel our service Property owners have the option to cancel our agreement at any time prior to the hearing preferably with a 30-day prior written noticeCustomer Service can also initiate the inactivation process via verbal request by the clientSince it was never communicated to our office that the property owner did not want us to protest the property, we proceeded under the terms of our agreement The Appointment of Agent form, which is the legal document, required to negotiate on the property owners’ behalf, states in the instructions, “this form will remain on file until you file another form with the appraisal district that revokes it or until you file another form that names a different agent.” We remained on file as the appointed agent for the above mentioned property until we revoked it after receiving the notice from the client to cancel August 2016.In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreementWe have also adjusted the invoice to reflect the over exemptionI am available to discuss any of the information provided, feel free to contact me at (713) 290-9700. Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to comp***nt ID ***, and have determined that this proposed action would not resolve my comp***nt
I have decided to file a suit against Patrick O'Connor and Associates with *** *** ***
see attached
Regards,
*** ***
*** *** ***
*** ***,
Thank you for taking time to contact O'Connor to explain the issues that have occurred recentlyWe regret any inconvenience you have experiencedOur records indicate on 7/31/we received returned mailUnfortunately, I am unable to verify the mailing address for the
return mail since during that time procedures for documentation did not require a representative to save the return mail labels
This is clearly an issue that could have been resolved by requesting to speak with a Supervisor or simply sending your interest dispute in writing to our officeNeedless to say, I reviewed the account history and understand that sometimes an error and or mishap may occur which could prevent the mail from reaching it’s destination. As a courtesy the interest has been waived up to the date of this letter and the adjusted invoice is enclosed for paymentPlease be sure to make your payment within days to avoid additional interest chargesIf you would like to discuss any of the information provided feel free to contact me at *** ***
We appreciate the opportunity to work with you in the past and hope that you will consider working with us again in the future to carry on our attempts to lower your property tax burden.
Sincerely,
*** ***
*** *** ***
*** *** ***
Dear *** ***,
Thank you for taking time to contact O’Connor to explain the issues that have occurred recentlyOur records indicate your issue was resolved by our customer service department on 8/28/2015. A representative explained the circumstance which resulted in the missed hearing
and apologized for the errorWe have offered to send a gift card for the inconvenience and per our records the offer was accepted along with the apologyIf the issue was not resolve to your satisfaction, please feel free to contact me directly at (713) 375-
I would like the opportunity to speak with you in order to resolve this matter fairly
Sincerely,
LaShayn ***M***
O’Connor & Associates
Customer Service Manager
Property Tax Division
This message is in response to the complaint filed by Mr*** stating that he was being billed for services he did not receiveHowever, on behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, and would like to rectify the matter. We were
authorized to represent the property located at *** *** **by Mr***We reduced the taxable liability for the tax year in question by filing a timely protest and attending the protest hearing scheduled for the property. Per his request the account was inactivated in November The protest hearing resulted in a reduced value settlement and was determined prior to the notification to cancel our service Property owners have the option to cancel our agreement at any time prior to the hearing preferably with a 30-day prior written noticeCustomer Service can also initiate the inactivation process via verbal request by the clientSince it was never communicated to our office that the property owner did not want us to protest the property, we proceeded under the terms of our agreement In an attempt to resolve this matter in good faith, we have waived the invoice for $I have attached for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreementOnce the invoice has been updated to reflect a zero balance I will send it out to the client via US mailI am available to discuss any of the information provided, feel free to contact me at (713) 375-4302. Sincerely,Erica ***O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]The message I have received indicates the company is still reviewing the complaintTherefore I continue to await resolution
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I am requesting that O'Connor and Associates please provide me an estimated day/week of when I will receive the $gift card? Additionally, I am requesting that O'Connor and Associates please confirm in writing their offer to represent me for free during the year and send that confirmation to my home/billing address they have on file.Thank you,*** ***
This message is in response to the complaint filed by Mrs*** stating that we did not attend her hearing for and that we were not successful in achieving a reduction for On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused.We were authorized to represent the property located at *** *** *** *** in May of when we received a signed Property Tax Service Agreement and the Appointment of Agent Form for the above mentioned propertyFor the tax year in question we filed a timely protest and attended the protest hearing scheduled for the propertyFor the property tax year the sales and market trends considered from January 1, to January 1, supported the initial market value of $463,and the initial appraised value of $424,710. After reviewing the sale transactions through on page of the adjusted average against Mrs***’s property would place her valuation at $458,This would put her property slightly higher than the assessed valuationsAlso according to a Realist Report there were sales at an average of $477,within one mile of the propertyThe current trends are considerably higher than the assessed valuations.Mrs*** stated that her hearing was conducted via affidavit, but the hearing was completed by an agent from O’ConnorThe evidence package that was sent to Mrs*** was the information the agent presented at the hearing that was prepared by O’Connor & AssociatesEach year we also send out a Client Communication Package requesting hearing evidence documents that would support any issues with the propertyThis hearing evidence included comparable properties within the same neighborhood code, similar in size, and had the same extra featuresWe can’t address the protests for the neighboring properties since we do not know what took place at those hearings. In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreementI am available to discuss any of the information provided, feel free to contact me at (713) 375-4302. Sincerely,O’Connor & Associates Client Resolution AdvocateCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] The company has indicated that they w*** contact me. If and when they do so, and depending on their response, I w*** be prepared to determine if their action resolves my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Delivery IssuesselectProblem:This company claimed to have provided a service AFTER I had canceled the agreement with the company and hired another company to perform the service.TranslateDesired Resolution / OutcomeDesired Resolution:*** AdjustmentselectDesired Outcome:remove the and fraudulent ***
Thank you for taking time to contact *** to explain the issues that have occurred recentlyIt is unfortunate that we were unable to resolve this matter sooner and that you made the decision to ignore our callsIt is also unfortunate that this is no longer a Customer Service Department is able
to handle
Mr*** will need to contact our Legal Department for further assistance regarding this matterWe are requesting that this complaint be closed as any further correspondence will be addressed judiciallyIt may be possible for Mr*** to settle out of court; however Mr*** would need to contact Ms*** for assistance with resolution.
Contact information for the Legal Department:
*** *** -Legal Collections Supervisor
###-###-#### or ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me
Mr. [redacted]/Revdex.com
Although I understand your frustration this matter is no longer a Customer Service matter and cannot be handled by our Customer Service Department nor is it appropriate to handle this matter using this platform.
You will defiantly need to speak with our Legal Department for further assistance I have forwarded your complaint to our legal department and someone should reach out to you shortly. We are requesting that this complaint be closed as any further correspondence will be addressed judicially. As previously stated, it may be possible for you (Mr. [redacted]) to settle out of court; however you (Mr. [redacted]) would need to contact Ms. [redacted] for assistance with resolution. You may also visit our office Monday-Friday between the hours of 8 am-4pm CST to get this matter resolved.
Contact information for the Legal Department:
[redacted] -Legal Collections Supervisor
###-###-#### or ###-###-####
Sent: Monday, September 19, 2016 10:04 AM Subject: Revdex.com Complaint [redacted] Dear Revdex.com of Metropolitan Houston, This message is in response to the complaint filed by Mr. [redacted] stating that he does not agree with the invoice for the services rendered. On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but would like to rectify the matter. We were authorized to represent the property located at [redacted]. by Mr. [redacted]. We reduced the taxable liability for the 2016 tax year by filing a timely protest and attending the protest hearing scheduled for the property. Per our agreement “Tax savings and fee calculations for prior, current and future years are calculated without regard to agricultural exemptions, homestead exemptions, over 65 exemptions, timber exemptions, wildlife exemptions or any other exemptions”. However, we adjust the contingency fee for property owners 65 years or over to take into consideration the exemption discounts charging only 25% of all property taxes saved. The 25% decrease in the fee was meant to replace the manual invoice process because we do not have the software to make such adjustments automatically. Again, the manual adjustment includes all exemptions discounts, and excludes your ISD since these taxes are frozen. We are simply invoicing for half of your true estimated tax savings, if we manually adjusted the invoice to include the exemption discounts as well as make an adjustment to the contingency fee we have taken into consideration your exemptions twice. So Mr. [redacted] was given a double discount on the invoice and instead of paying the fee of $86.72 the amount due was $68.66, in which he has paid in full. In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement. I am available to discuss any of the information provided, feel free to contact me at (713) 375-4302. Sincerely, Erica H[redacted] O’Connor & Associates Client Support Representative Customer Service Department Property Tax Division ________________________________ [redacted]
This message is in response to the complaint filed by Mr. [redacted]. Mr. [redacted]’s file is currently with our collections counsel. In an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S[redacted] w[redacted] be reaching out to Mr. [redacted]. Mr. [redacted] may also contact her...
directly to discuss the status of his account at [redacted].
Sincerely,
Erica H[redacted]
O’Connor & Associates
Client Resolution Advocate
Customer Service Department
Property Tax Division