[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I appreciate your prompt approach to this situation. I am confident many folks have issues with O Connor & Associates. I have not received the final mail from them to show I do not have to pay but since this may take longer than 10 days. In good faith, I agree to accept the terms. Best Regards,[redacted]
This message is in response to the complaint filed by Mr. [redacted]. First and foremost, on behalf of O’Connor & Associates, I would like to apologize for any inconvenience Mr. [redacted] may have experienced. Mr. [redacted]’s complaint indicates that he did not sign up for our services and continues to...
receive invoices. After researching the account, we discovered that Mr. [redacted]’s account was set up during a door-to-door marketing campaign. Our company used a third party vendor who recruited representatives that were sent out to many neighborhoods speaking with property owners about our services. These representatives were educating property owners about our service and were responsible for signing up clients for representation for the property tax protest service we offered. Unfortunately, we uncovered many accounts set up using this method were done without proper authorization from the homeowner and or the door to door representative failed to fully explain the documents the homeowner’s were signing. After reviewing your complaint it appear to us that this may have been the case and we are happy to waive any invoices generated as a result of this incident. We have since done away with the door-to-door marketing campaign and are no longer associated with the third party vendor. We made attempts to contact all clients who may have been visited by the few rogue representatives and sincerely apologize that this account fell through the crack. Again, we sincerely apologize for this mishap and have inactivated the account. Once the invoice waiver has been completed, we will forward a copy of the zero balance.Sincerely,Erica [redacted]O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
This message is in response to the complaint rejection filed by Mr. [redacted] stating that we failed to represent him for his 2009 property tax hearing and he would like the invoices waived. On behalf of O’Connor & Associates, again I apologize about the inconvenience that this has caused, but would like to explain my findings after researching his account.For the 2009 hearing Mr. [redacted]’s protest was withdrawn by our agent. Usually, when there is a strong risk of an increase in value the agent withdraws from the hearing. The agent explained that based on the comparable sales, this was, in fact the situation for his property. There were four comparable sales in Mr. [redacted]’s subdivision that had smaller square footage for the living area. These properties were also 3 to 6 years older than his property. Two of these properties sold for higher than Mr. [redacted]’s appraisal. If the agent would have proceeded with the hearing there was a strong possibility that in the formal hearing the Appraisal Review Board would decide to increase Mr. [redacted]’s value to make it more in line with the four comparable sales. For this reason, our agent withdrew the protest at the formal hearing and Mr. [redacted]’s right to a reduction in taxes was not forfeited. When Mr. [redacted] signed up with O’Connor & Associates he authorized us to represent him in the protest hearings. Per the Appointment of Agent there was no end date provided as to when the services should end. We also do not have a record of request to cancel the services prior to the property tax hearings in our file. As of November 14, 2016 Mr. [redacted]’s account has been submitted to be inactivated and he will receive a letter in the next 30 days. In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement and the invoices are for valid. I am available to discuss any of the information provided, feel free to contact me at (713) 375-4302. Sincerely,Erica [redacted]O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Tell us why here...Thank you for taking time to contact O’Connor to explain the issues that have occurred recently. We regret any inconvenience you have experienced. Our Client Resolution Advocate Team is reviewing the information and conducting a full investigation in order to resolve this...
matter fairly. If you need further assistance, you may contact me directly at (713) 375-4025. At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you.Sincerely, LaShayn [redacted]O’Connor & Associates Customer Service ManagerProperty Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I ignored calls from [redacted] before because they didn't have the right to call me and demanded for fees on the service that I have asked them to stop already.When I contacted their legal department numerous times before but all my calls were directed to an answering ma[redacted]ne. I left a detailed message on January 28, 2015 and asked them to call me back so we can resolve the matter but no one has called me back. The most recent call I made to [redacted] Legal Dept. was on 9/23/15 and left a message to someone to call me back. Again, no one has called me back. Now, [redacted] want me to call the same number again? How many times I need to call them before I can talk to someone?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
On July 7th, I spoke with Cindi [redacted], the Records Management Officer at the [redacted]t. I asked her for the documents that O'Connor & Associates used at my [redacted] Hearing. She informed me that OCA performed my hearing, and all other OCA clients on the list that had that same hearing time/date, by affidavit. That no actual person from OCA attended my hearing in person. She also said that no documents other than the affidavit were turned in on my behalf. She sent me the two documents that OCA had turned in on my account. One was the affidavit saying they were representing me, the other was a redacted list of clients. There was no opinion of value given to the County.The OCA response says that they looked at sales within one mile of my home. If OCA were the Tax Experts that they advertise to be, they would know that the [redacted] is only looking at homes within the same phase of your same neighborhood only. Anything outside of your phase of your neighborhood is not considered a comp for [redacted]. So looking within one mile of my home is incorrect. All of the homes on my street were initially overvalued by the [redacted]. About half protested on their own online, and almost all of them were successful, achieving reductions from $5,000-$70,000 on their value. Because OCA was not successful with my protest, my home is now one of the highest valued on the street, even though its condition means it shouldn't be. I also contacted OCA and asked for the records that they had, and they had determined value much lower than what they are stating here. I find this response as disingenuous as their representation was.My complaint is that OCA advertises that they are the experts and that they can get you a reduction, but they couldn't even get me a reduction in a year where everyone on my street got one. I had a realtor look at my case, and she determined the market value of my home should be around $435,000-440,000 given its condition. Not the $467,000 that the [redacted] says, and not whatever O'Connor said in this response. OCA is NOT the experts that they advertise to be. Consumers should be very wary of using them.
Regards,
Please allow us to apologize for the inconvenience of resolving Mrs. [redacted]’s complaint. Mrs. [redacted]’s complaint did not include an account number or property address, which would have helped identify her account. Nevertheless, I have reviewed details of the latest information provided in her response.
In 2012, O’Connor & Associates contracted a 3rd Party company to market a door to door campaign in various neighborhoods. The objective was to educate homeowners on property tax appeals and sign up new business. After complaints from homeowners who were signed up without consent, we agreed to waive invoices for all clients affected. Mrs. [redacted] falls within this category.
It is unfortunate that this issue was not resolved sooner and again, we sincerely apologize for any inconvenience. I trust that Mrs. [redacted]’s complaint is now resolved, however she is encouraged to call our office should she need clarification on anything further.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I appreciate your prompt approach to this situation. I am confident many folks have issues with O Connor & Associates. I have not received the final mail from them to show I do not have to pay but since this may take longer than 10 days. In good faith, I agree to accept the terms. Best Regards,[redacted]
This message is in response to the complaint filed by Mr. [redacted]. First and foremost, on behalf of O’Connor & Associates, I would like to apologize for any inconvenience Mr. [redacted] may have experienced. Mr. [redacted]’s complaint indicates that he did not sign up for our services and continues to...
receive invoices. After researching the account, we discovered that Mr. [redacted]’s account was set up during a door-to-door marketing campaign. Our company used a third party vendor who recruited representatives that were sent out to many neighborhoods speaking with property owners about our services. These representatives were educating property owners about our service and were responsible for signing up clients for representation for the property tax protest service we offered. Unfortunately, we uncovered many accounts set up using this method were done without proper authorization from the homeowner and or the door to door representative failed to fully explain the documents the homeowner’s were signing. After reviewing your complaint it appear to us that this may have been the case and we are happy to waive any invoices generated as a result of this incident. We have since done away with the door-to-door marketing campaign and are no longer associated with the third party vendor. We made attempts to contact all clients who may have been visited by the few rogue representatives and sincerely apologize that this account fell through the crack. Again, we sincerely apologize for this mishap and have inactivated the account. Once the invoice waiver has been completed, we will forward a copy of the zero balance.Sincerely,Erica [redacted]O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
This message is in response to the complaint rejection filed by Mr. [redacted] stating that we failed to represent him for his 2009 property tax hearing and he would like the invoices waived. On behalf of O’Connor & Associates, again I apologize about the inconvenience that this has caused, but would like to explain my findings after researching his account.For the 2009 hearing Mr. [redacted]’s protest was withdrawn by our agent. Usually, when there is a strong risk of an increase in value the agent withdraws from the hearing. The agent explained that based on the comparable sales, this was, in fact the situation for his property. There were four comparable sales in Mr. [redacted]’s subdivision that had smaller square footage for the living area. These properties were also 3 to 6 years older than his property. Two of these properties sold for higher than Mr. [redacted]’s appraisal. If the agent would have proceeded with the hearing there was a strong possibility that in the formal hearing the Appraisal Review Board would decide to increase Mr. [redacted]’s value to make it more in line with the four comparable sales. For this reason, our agent withdrew the protest at the formal hearing and Mr. [redacted]’s right to a reduction in taxes was not forfeited. When Mr. [redacted] signed up with O’Connor & Associates he authorized us to represent him in the protest hearings. Per the Appointment of Agent there was no end date provided as to when the services should end. We also do not have a record of request to cancel the services prior to the property tax hearings in our file. As of November 14, 2016 Mr. [redacted]’s account has been submitted to be inactivated and he will receive a letter in the next 30 days. In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement and the invoices are for valid. I am available to discuss any of the information provided, feel free to contact me at (713) 375-4302. Sincerely,Erica [redacted]O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Tell us why here...Thank you for taking time to contact O’Connor to explain the issues that have occurred recently. We regret any inconvenience you have experienced. Our Client Resolution Advocate Team is reviewing the information and conducting a full investigation in order to resolve this...
matter fairly. If you need further assistance, you may contact me directly at (713) 375-4025. At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you.Sincerely, LaShayn [redacted]O’Connor & Associates Customer Service ManagerProperty Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I ignored calls from [redacted] before because they didn't have the right to call me and demanded for fees on the service that I have asked them to stop already.When I contacted their legal department numerous times before but all my calls were directed to an answering ma[redacted]ne. I left a detailed message on January 28, 2015 and asked them to call me back so we can resolve the matter but no one has called me back. The most recent call I made to [redacted] Legal Dept. was on 9/23/15 and left a message to someone to call me back. Again, no one has called me back. Now, [redacted] want me to call the same number again? How many times I need to call them before I can talk to someone?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
On July 7th, I spoke with Cindi [redacted], the Records Management Officer at the [redacted]t. I asked her for the documents that O'Connor & Associates used at my [redacted] Hearing. She informed me that OCA performed my hearing, and all other OCA clients on the list that had that same hearing time/date, by affidavit. That no actual person from OCA attended my hearing in person. She also said that no documents other than the affidavit were turned in on my behalf. She sent me the two documents that OCA had turned in on my account. One was the affidavit saying they were representing me, the other was a redacted list of clients. There was no opinion of value given to the County.The OCA response says that they looked at sales within one mile of my home. If OCA were the Tax Experts that they advertise to be, they would know that the [redacted] is only looking at homes within the same phase of your same neighborhood only. Anything outside of your phase of your neighborhood is not considered a comp for [redacted]. So looking within one mile of my home is incorrect. All of the homes on my street were initially overvalued by the [redacted]. About half protested on their own online, and almost all of them were successful, achieving reductions from $5,000-$70,000 on their value. Because OCA was not successful with my protest, my home is now one of the highest valued on the street, even though its condition means it shouldn't be. I also contacted OCA and asked for the records that they had, and they had determined value much lower than what they are stating here. I find this response as disingenuous as their representation was.My complaint is that OCA advertises that they are the experts and that they can get you a reduction, but they couldn't even get me a reduction in a year where everyone on my street got one. I had a realtor look at my case, and she determined the market value of my home should be around $435,000-440,000 given its condition. Not the $467,000 that the [redacted] says, and not whatever O'Connor said in this response. OCA is NOT the experts that they advertise to be. Consumers should be very wary of using them.
Regards,
Please allow us to apologize for the inconvenience of resolving Mrs. [redacted]’s complaint. Mrs. [redacted]’s complaint did not include an account number or property address, which would have helped identify her account. Nevertheless, I have reviewed details of the latest information provided in her response.
In 2012, O’Connor & Associates contracted a 3rd Party company to market a door to door campaign in various neighborhoods. The objective was to educate homeowners on property tax appeals and sign up new business. After complaints from homeowners who were signed up without consent, we agreed to waive invoices for all clients affected. Mrs. [redacted] falls within this category.
It is unfortunate that this issue was not resolved sooner and again, we sincerely apologize for any inconvenience. I trust that Mrs. [redacted]’s complaint is now resolved, however she is encouraged to call our office should she need clarification on anything further.
Best Regards,
LaToya [redacted]
Client Services Supervisor
O’Connor & Associates
713.375.4353