This message is in response to the complaint filed by Mr. [redacted] Mr. [redacted]’s file is currently with our collections counsel. In an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S[redacted] w[redacted] be reaching out to Mr. [redacted] Mr. [redacted] may also contact her directly...
to discuss the status of his account at [redacted].
Sincerely,
Erica H[redacted]
O’Connor & Associates
Client Resolution Advocate
Customer Service Department
This letter is being sent in response to the complaint filed by Ms. [redacted]. In Ms. [redacted]’s complaint, she claims that our firm represented her property ([redacted].) without consent. Ms. [redacted] also implies that we have a signed agreement which she supposedly signed, that is fraudulent....
Ms. [redacted] is correct when she states, “I have never engaged their service or contracted with them”. There is not an existing account, or any signed documents from Ms. [redacted] in our records. However, I have researched further details of her complaint and will explain my findings in this letter.
Fortunately, I was able to make a connection to a cancelled account by the mailing address that Ms. [redacted] listed in her complaint. Mr. [redacted], who shares the same address as Ms. [redacted], signed up for our service in 2008. He did not list [redacted] as a secondary contact and her name is not listed in our records. I have attached a copy of the signed authorization by Mr. [redacted]. Please note Mr. [redacted] disregarded the option to expire the form on steps 5 & 9 therefore our authorization continued indefinitely, as clearly stated. We successfully reduced his property taxes by negotiating on his behalf with his appraisal district.
Ms. [redacted] also disputed the amount of $166.18. Since there isn’t a signed contract by [redacted], invoices are not due for her. Also, there are no outstanding invoices on Mr. [redacted]’s cancelled account. Property value reductions were achieved in tax years 2008 and 2013 for Mr. [redacted]. Those invoices were paid with a personal check and signed by Mr. [redacted]. (The signature on the check matches the signature of the authorization form.) Please also find attached confirmation of the results of the 2008 and 2013 hearings. Hearings were held in 2009, 2010, 2011 and 2012, however, we were not successful, as these negotiations resulted in an unchanged value.
Hopefully, the details presented have cleared confusion of fraudulent activity by our firm. We have seen this problem occur time and time again; the right hand may not always be aware of the lefts hands dealings. Mr. and/or Ms. [redacted] is encouraged to call me directly at [redacted] should they have any further concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Apparently, O'Connor & Associates do not read their email as I have sent an email explaining further the situation. This complaint has nothing to do with Mr. [redacted]'s property at [redacted]. This complaint was in regards to Client No. [redacted], under [redacted] for the property located at [redacted] Ln. I, [redacted] which now goes by the name [redacted], never hired O'Conner to represent me. The contract that was sent to me by an O'Connor & Associates agent was fraudulently signed. According to the O'Connor Agent this was signed during a door-to-door campaign on May 30th, 2012. I never signed anything....the signature in this contract has been forged. I would like this issue resolved ASAP.
Regards,[redacted] ([redacted])
From: Erica H[redacted] Sent: Tuesday, April 05, 2016 3:20 PMSubject: Revdex.com Comp[redacted]nt [redacted] Patrick O’Connor & Associates, L.P., dba April 5, 2016 Revdex.com of Metropolitan Houston [redacted] RE: Client #: 2008-[redacted] Revdex.com Comp[redacted]nt # [redacted] This message is in response to the comp[redacted]nt filed by Mr. [redacted]. All matters regarding the legal collections lawsuit have been settled. On March 18, 2016, we attended mediation and reached a settlement agreement with Mr. [redacted] and his attorney. Once we have received Mr. [redacted]’s payment, we w[redacted] file a nonsuit and dismiss the case. Due to confidential reasons I am not able to attach the settlement agreement, but please see the attached hearing report provided. Sincerely, Erica H[redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
In an effort to resolve this matter, we called [redacted]on 2/10/16 to clarify his claim of a request to cancel prior to the property tax hearing. We sincerely apologized for any inconvenience and requested that he send a copy of his request to cancel, which he states in his response, to have sent previously by fax and email to our company. [redacted] let us know that he would locate his request and send it to us.
We are eager to resolve [redacted]’s concern however, at this time, there isn’t a record of a request to cancel prior to the property tax hearing in our files. Upon receipt of [redacted]’s copy of the cancellation request, if valid, we will renounce our invoice. As explained on our phone call [redacted] can email a copy his cancellation request: [redacted]
Sincerely,
[redacted]
O’Connor & Associates
Client Resolution Advocate
Customer Service Department
Thank you for taking time to contact O’Connor to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied client. Our Agent Department is reviewing the information and conducting a full...
investigation in order to resolve this matter fairly. If you need further assistance, you may contact me directly at (713) 375-4302. At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you. Sincerely, [redacted] Client Resolution Advocate O'Connor & Associates 2200 N Loop W Suite 200 Houston, TX 77018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,Please notice the business did not dispute the fact that they failed to appear at the required hearing so forfeited my right to a reduction is taxes. Further the business was previously fined approximately $800,000 for this exact conduct. The business’ failure to attend the hearing has been recorded by the Tarrant County tax assessor. This is the point where I terminated the business’ representation (and the business ignored).The reason I do not accept the business’ answer is because the business has said nothing regarding waiving the fees. If they continue to demand payment I will next file a complaint with the [redacted].[redacted]
Sent: Tuesday, April 05, 2016 3:22 PM Subject: Revdex.com Complaint [redacted] Patrick O’Connor & Associates, L.P., dba April 5, 2016 Revdex.com of Metropolitan Houston [redacted] RE: Client #: [redacted] Revdex.com Complaint # [redacted] This message is in response to the complaint filed by Mr. [redacted]. After reviewing Mr. [redacted]’s file we can find no records of his cancellation requests. However, as a courtesy we have waived all invoices and are filing a Nonsuit with the court. His case w[redacted] be dismissed. Sincerely, Erica H[redacted] O’Connor & Associates Client Support Representative Customer Service Department Property Tax Division ________________________________ [redacted]
From: Erica H[redacted] Sent: Tuesday, April 05, 2016 3:18 PMSubject: Revdex.com Complaint [redacted] Patrick O’Connor & Associates, L.P., dba April 5, 2016 Revdex.com of Metropolitan Houston [redacted] RE: Client #: [redacted] Revdex.com Complaint # [redacted] This message is in response to the complaint filed by Mr. [redacted] Mr. [redacted]’s file is currently with our collections counsel. On March 29, 2016, our office sent out a debt verification to Mr. [redacted] We followed up with a phone call on March 30, 2016 and Mr. [redacted] indicated that he would call us back once he received the debt verification. Sincerely, Erica H[redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
This all could have been handled better. Oconnor has very poor communication [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
No resolution to the complaint is offered. Additionally, In January 2013 you were notified by fax, by email, and by phone that you are no longer authorized to represent us.We have made numerous requests and I even contacted [redacted].This needs to be resolved or the next communication will be from my attorney's office.
Regards,
[redacted]
In an attempt to resolve this matter in good faith, we have waived the invoice which totaled $99.43 and I have attached the invoice showing the same. At this time Mr. [redacted] does not have an active account in our system or an amount due therefore all communication has been ceased.Sincerely,Erica [redacted]O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Ms. [redacted] contacted me last year after having an issue with this company. She offered their services free of charge in 2017 to make up for the problems experienced in 2016. I accepted that. In the lead up to this year's protest, I tried contacting Ms. [redacted] several times, and received no response. Since then, I have learned through my research that O'Connor & Associates does all formal protesting by affidavit. I requested the documents that O'Connor submitted on my behalf as my agent. Those documents would be O'Connor's evidence that they had come up with the prove the [redacted] overvalued my home, as well as what O'Connor thought the value should be. The County said the only thing turned in on my file from O'Connor was an affidavit saying they were protesting on my behalf, along with an attached document of hundreds of other homeowners whom they also represented. There was no opinion of value or evidence submitted for my property record. In fact, the County [redacted] said they had no opinion of value from O'Connor at all. I spoke with a random Customer Service agent at O'Connor who sent me all of the documents that they had attached to my file. There was some analysis in there, but the County [redacted] never received that. Regardless, the analysis that O'Connor did was incorrect. Their equity comparison included mostly homes not in my neighborhood at all. The [redacted] is very strict about all comps being in your phase of your neighborhood, not just in your neighborhood, and definitely not in another neighborhood. A real property tax expert, as O'Connor claims themselves to be, would know that. A real expert would also know that you have to submit evidence if you want [redacted] to lower the value. O'Connor & Associates bills themselves as the Property Tax Experts and that they can get your value lowered because they know how to work the system. In my case, they did absolutely nothing and looked like they knew nothing. You shouldn't be able to call yourselves the experts if you don't know what the [redacted] is looking for or even do the simplest thing for the hearing like submit an opinion of value. They say they attend your hearing, but they don't.
Regards,
This message is in response to the comp[redacted]nt filed by Mr. [redacted]. Mr. [redacted]’s file is currently with our collections counsel. In an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S[redacted] w[redacted] be reaching out to Mr. [redacted] Mr. [redacted] may also contact her directly to...
discuss the status of his account at [redacted].
Sincerely,
Erica H[redacted]
O’Connor & Associates
Client Resolution Advocate
Customer Service Department
This message is in response to the complaint filed by Mrs. Clodfelter stating that she continues to receive invoices for services that were not authorized. On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused.After researching the complaint it appears to...
us that Mrs. Clodfelter signed up for our services via our website May 2015. We reached out to Mrs. Clodfelter multiple times to confirm services, but were unsuccessful in reaching her. Her account was added to our docket by Bexar County Appraisal District in error for the 2016 protest. Due to multiple attempts to reach Mrs. Clodfelter for the authorization documents and being unsuccessful we submitted the account for inactivation October 2016. After reviewing your complaint it appear to us that invoice [redacted] was generated as a result of this incident and we have waived the invoice. Again, we sincerely apologize for this mishap and will cease and desist all communication to Mrs. Clodfelter. I have attached for your review a copy of all pertinent documents.If you have any further questions please feel free to contact me directly at [redacted] Sincerely,Erica HillO’Connor & Associates Floor Lead/Client Resolution AdvocateCustomer Service Department Property Tax Division
This message is in response to the complaint filed by Mr. [redacted] stating that he did not authorize us to represent his property at the 2007-2015 protests. On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but would like to rectify the matter.We were...
authorized to represent the property located at [redacted]. We reduced the taxable liability for the tax year 2007, 2010-2012, and 2014-2015 by filing a timely protest and attending the protest hearing scheduled for the property. Per his request the account was submitted for inactivation on July 29, 2016. The protest hearings resulted in reduced value settlements and were determined prior to the notification to cancel our service. Property owners have the option to cancel our agreement at any time prior to the hearing preferably with a 30-day prior written notice. Customer Service can also initiate the inactivation process via verbal request by the client. Since it was never communicated to our office that the property owner did not want us to protest the property, we proceeded under the terms of our agreement. The Appointment of Agent form, which is the legal document, required to negotiate on the property owners’ behalf, states in the instructions, “this form will remain on file until you file another form with the appraisal district that revokes it or until you file another form that names a different agent.” We remained on file as the appointed agent for the above mentioned property until we revoked it after receiving the notice from the client to cancel July 2016.In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement. I am available to discuss any of the information provided, feel free to contact me at (713) 290-9700. Sincerely,Erica [redacted]O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Sent: Thursday, November 12, 2015 8:29 AM To: drteam Subject: Complaint ID # 10709469 Revdex.com/ Mr. [redacted], Thank you for taking the time to explain the issues that have occurred. Unfortunately, this issue is no longer a Customer Service matter and cannot be handled by our Customer Service...
Department nor is it appropriate to handle this matter using this platform. While we have every desire to address your concerns and provide the best solution available you will defiantly need to speak with our Legal Department for further assistance. I have forwarded your complaint along with your contact information to our legal department and someone should contact you shortly. We are requesting to have this complaint closed as any further correspondence will be addressed privately or in a judicial manner. It is important that you contact Ms. S[redacted] for assistance with a resolution. You may also visit our office Monday-Friday between the hours of 8am-4pm CST to get this matter resolved. Contact information for the Legal Department: Lisa S[redacted]
This message is in response to the complaint filed by [redacted]. In [redacted]’s complaint, he claims the he did not authorize us to represent his property at the 2014 protest. I have researched the details of [redacted]’s account and will explain my findings in this email.
First, on...
behalf of O’Connor & Associates, we sincerely apologize for any inconvenience that [redacted] has experienced. We strive to provide a worriless property tax service and it is always unfortunate when our clients are dissatisfied. Upon researching [redacted]’s account, we discovered that he did not authorize us to represent the property. However, [redacted] authorized representation and [redacted] is listed as a secondary contact on the account.
We were authorized to represent the property located at [redacted] in June 2012 when we received a signed [redacted] and the [redacted] for the above mentioned property dated June 18, 2012 signed by [redacted]. We reduced the taxable liability for the tax year in question by filing a timely protest and attending the protest hearing scheduled for the property.
Per [redacted]’s request the account was inactivated September 2014. The protest hearing resulted in a reduced value settlement and was determined prior to the notification to cancel our service. Clients have the option to cancel our agreement at any time prior to the hearing preferably with a 30-day prior written notice. Customer Service can also initiate the inactivation process via verbal request by the client. Since it was never communicated to our office that the property owner did not want us to attend the hearings scheduled for the property, we proceeded under the terms of our agreement.
The [redacted], which is the legal document, required to negotiate on the property owners behalf, states in the instructions, “this form will remain on file until you file another form with the appraisal district that revokes it or until you file another form that names a different agent.” We remained on file as the appointed agent for the above mentioned property until we revoked it after receiving the notice from the client to cancel in 2014.
In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement. I am available to discuss any of the information provided, please feel free to contact me at [redacted].
Sincerely,
[redacted]
O’Connor & Associates
[redacted]
Customer Service Department
Dear Mr. [redacted],Thank you for taking time to contact O’Connor to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied client. I am reviewing the information and conducting...
a full investigation in order to resolve this matter fairly.If you need further assistance, you may contact me directly at (713) 375-4302. At the conclusion of my investigation, I will respond to the complaint about our findings. Thank you for giving us the opportunity to assist you.Sincerely, Erica H[redacted] Client Support RepresentativeO'Connor & Associates 2200 N Loop W Suite 200 Houston, TX 77018
This message is in response to the complaint filed by [redacted]. In [redacted] complaint, he claims to not have authorized us to represent him at his property tax protest. I have reviewed [redacted] account and will explain my findings in this letter.
First and foremost, on behalf of...
[redacted], I would like to apologize for any inconvenience that [redacted] may have experienced. After researching his account, we discovered that he did indeed notify us not to protest for the 2015 year, as he was selling the property. However, we inadvertently allowed the inactivation request to fall through the cracks and this is certainly not our standard procedure.
In an attempt to resolve this matter in good faith, we will waive the invoice in the amount of $369.43. We cannot offer a refund since there was no payment made on the invoice. Additionally, we are offering a year of free service in 2016. Please contact us at [redacted]
Sincerely,
[redacted]
Client Support Representative
Customer Service Department
This message is in response to the complaint filed by Mr. [redacted] Mr. [redacted]’s file is currently with our collections counsel. In an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S[redacted] w[redacted] be reaching out to Mr. [redacted] Mr. [redacted] may also contact her directly...
to discuss the status of his account at [redacted].
Sincerely,
Erica H[redacted]
O’Connor & Associates
Client Resolution Advocate
Customer Service Department
Property Tax Division
This letter is being sent in response to the complaint filed by Ms. [redacted]. In Ms. [redacted]’s complaint, she claims that our firm represented her property ([redacted].) without consent. Ms. [redacted] also implies that we have a signed agreement which she supposedly signed, that is fraudulent....
Ms. [redacted] is correct when she states, “I have never engaged their service or contracted with them”. There is not an existing account, or any signed documents from Ms. [redacted] in our records. However, I have researched further details of her complaint and will explain my findings in this letter.
Fortunately, I was able to make a connection to a cancelled account by the mailing address that Ms. [redacted] listed in her complaint. Mr. [redacted], who shares the same address as Ms. [redacted], signed up for our service in 2008. He did not list [redacted] as a secondary contact and her name is not listed in our records. I have attached a copy of the signed authorization by Mr. [redacted]. Please note Mr. [redacted] disregarded the option to expire the form on steps 5 & 9 therefore our authorization continued indefinitely, as clearly stated. We successfully reduced his property taxes by negotiating on his behalf with his appraisal district.
Ms. [redacted] also disputed the amount of $166.18. Since there isn’t a signed contract by [redacted], invoices are not due for her. Also, there are no outstanding invoices on Mr. [redacted]’s cancelled account. Property value reductions were achieved in tax years 2008 and 2013 for Mr. [redacted]. Those invoices were paid with a personal check and signed by Mr. [redacted]. (The signature on the check matches the signature of the authorization form.) Please also find attached confirmation of the results of the 2008 and 2013 hearings. Hearings were held in 2009, 2010, 2011 and 2012, however, we were not successful, as these negotiations resulted in an unchanged value.
Hopefully, the details presented have cleared confusion of fraudulent activity by our firm. We have seen this problem occur time and time again; the right hand may not always be aware of the lefts hands dealings. Mr. and/or Ms. [redacted] is encouraged to call me directly at [redacted] should they have any further concerns.
Best Regards,
LaToya [redacted]
Client Services Supervisor
O’Connor & Associates
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Apparently, O'Connor & Associates do not read their email as I have sent an email explaining further the situation. This complaint has nothing to do with Mr. [redacted]'s property at [redacted]. This complaint was in regards to Client No. [redacted], under [redacted] for the property located at [redacted] Ln. I, [redacted] which now goes by the name [redacted], never hired O'Conner to represent me. The contract that was sent to me by an O'Connor & Associates agent was fraudulently signed. According to the O'Connor Agent this was signed during a door-to-door campaign on May 30th, 2012. I never signed anything....the signature in this contract has been forged. I would like this issue resolved ASAP.
Regards,[redacted] ([redacted])
From: Erica H[redacted] Sent: Tuesday, April 05, 2016 3:20 PMSubject: Revdex.com Comp[redacted]nt [redacted] Patrick O’Connor & Associates, L.P., dba April 5, 2016 Revdex.com of Metropolitan Houston [redacted] RE: Client #: 2008-[redacted] Revdex.com Comp[redacted]nt # [redacted] This message is in response to the comp[redacted]nt filed by Mr. [redacted]. All matters regarding the legal collections lawsuit have been settled. On March 18, 2016, we attended mediation and reached a settlement agreement with Mr. [redacted] and his attorney. Once we have received Mr. [redacted]’s payment, we w[redacted] file a nonsuit and dismiss the case. Due to confidential reasons I am not able to attach the settlement agreement, but please see the attached hearing report provided. Sincerely, Erica H[redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
In an effort to resolve this matter, we called [redacted]on 2/10/16 to clarify his claim of a request to cancel prior to the property tax hearing. We sincerely apologized for any inconvenience and requested that he send a copy of his request to cancel, which he states in his response, to have sent previously by fax and email to our company. [redacted] let us know that he would locate his request and send it to us.
We are eager to resolve [redacted]’s concern however, at this time, there isn’t a record of a request to cancel prior to the property tax hearing in our files. Upon receipt of [redacted]’s copy of the cancellation request, if valid, we will renounce our invoice. As explained on our phone call [redacted] can email a copy his cancellation request: [redacted]
Sincerely,
[redacted]
O’Connor & Associates
Client Resolution Advocate
Customer Service Department
Property Tax Division
Thank you for taking time to contact O’Connor to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied client. Our Agent Department is reviewing the information and conducting a full...
investigation in order to resolve this matter fairly. If you need further assistance, you may contact me directly at (713) 375-4302. At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you. Sincerely, [redacted] Client Resolution Advocate O'Connor & Associates 2200 N Loop W Suite 200 Houston, TX 77018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,Please notice the business did not dispute the fact that they failed to appear at the required hearing so forfeited my right to a reduction is taxes. Further the business was previously fined approximately $800,000 for this exact conduct. The business’ failure to attend the hearing has been recorded by the Tarrant County tax assessor. This is the point where I terminated the business’ representation (and the business ignored).The reason I do not accept the business’ answer is because the business has said nothing regarding waiving the fees. If they continue to demand payment I will next file a complaint with the [redacted].[redacted]
Sent: Tuesday, April 05, 2016 3:22 PM Subject: Revdex.com Complaint [redacted] Patrick O’Connor & Associates, L.P., dba April 5, 2016 Revdex.com of Metropolitan Houston [redacted] RE: Client #: [redacted] Revdex.com Complaint # [redacted] This message is in response to the complaint filed by Mr. [redacted]. After reviewing Mr. [redacted]’s file we can find no records of his cancellation requests. However, as a courtesy we have waived all invoices and are filing a Nonsuit with the court. His case w[redacted] be dismissed. Sincerely, Erica H[redacted] O’Connor & Associates Client Support Representative Customer Service Department Property Tax Division ________________________________ [redacted]
From: Erica H[redacted] Sent: Tuesday, April 05, 2016 3:18 PMSubject: Revdex.com Complaint [redacted] Patrick O’Connor & Associates, L.P., dba April 5, 2016 Revdex.com of Metropolitan Houston [redacted] RE: Client #: [redacted] Revdex.com Complaint # [redacted] This message is in response to the complaint filed by Mr. [redacted] Mr. [redacted]’s file is currently with our collections counsel. On March 29, 2016, our office sent out a debt verification to Mr. [redacted] We followed up with a phone call on March 30, 2016 and Mr. [redacted] indicated that he would call us back once he received the debt verification. Sincerely, Erica H[redacted] O’Connor & Associates Client Resolution Advocate Customer Service Department Property Tax Division
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
This all could have been handled better. Oconnor has very poor communication [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
No resolution to the complaint is offered. Additionally, In January 2013 you were notified by fax, by email, and by phone that you are no longer authorized to represent us.We have made numerous requests and I even contacted [redacted].This needs to be resolved or the next communication will be from my attorney's office.
Regards,
[redacted]
In an attempt to resolve this matter in good faith, we have waived the invoice which totaled $99.43 and I have attached the invoice showing the same. At this time Mr. [redacted] does not have an active account in our system or an amount due therefore all communication has been ceased.Sincerely,Erica [redacted]O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Ms. [redacted] contacted me last year after having an issue with this company. She offered their services free of charge in 2017 to make up for the problems experienced in 2016. I accepted that. In the lead up to this year's protest, I tried contacting Ms. [redacted] several times, and received no response. Since then, I have learned through my research that O'Connor & Associates does all formal protesting by affidavit. I requested the documents that O'Connor submitted on my behalf as my agent. Those documents would be O'Connor's evidence that they had come up with the prove the [redacted] overvalued my home, as well as what O'Connor thought the value should be. The County said the only thing turned in on my file from O'Connor was an affidavit saying they were protesting on my behalf, along with an attached document of hundreds of other homeowners whom they also represented. There was no opinion of value or evidence submitted for my property record. In fact, the County [redacted] said they had no opinion of value from O'Connor at all. I spoke with a random Customer Service agent at O'Connor who sent me all of the documents that they had attached to my file. There was some analysis in there, but the County [redacted] never received that. Regardless, the analysis that O'Connor did was incorrect. Their equity comparison included mostly homes not in my neighborhood at all. The [redacted] is very strict about all comps being in your phase of your neighborhood, not just in your neighborhood, and definitely not in another neighborhood. A real property tax expert, as O'Connor claims themselves to be, would know that. A real expert would also know that you have to submit evidence if you want [redacted] to lower the value. O'Connor & Associates bills themselves as the Property Tax Experts and that they can get your value lowered because they know how to work the system. In my case, they did absolutely nothing and looked like they knew nothing. You shouldn't be able to call yourselves the experts if you don't know what the [redacted] is looking for or even do the simplest thing for the hearing like submit an opinion of value. They say they attend your hearing, but they don't.
Regards,
This message is in response to the comp[redacted]nt filed by Mr. [redacted]. Mr. [redacted]’s file is currently with our collections counsel. In an attempt to resolve this matter in good faith, Legal Collections Manager, Lisa S[redacted] w[redacted] be reaching out to Mr. [redacted] Mr. [redacted] may also contact her directly to...
discuss the status of his account at [redacted].
Sincerely,
Erica H[redacted]
O’Connor & Associates
Client Resolution Advocate
Customer Service Department
Property Tax Division
This message is in response to the complaint filed by Mrs. Clodfelter stating that she continues to receive invoices for services that were not authorized. On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused.After researching the complaint it appears to...
us that Mrs. Clodfelter signed up for our services via our website May 2015. We reached out to Mrs. Clodfelter multiple times to confirm services, but were unsuccessful in reaching her. Her account was added to our docket by Bexar County Appraisal District in error for the 2016 protest. Due to multiple attempts to reach Mrs. Clodfelter for the authorization documents and being unsuccessful we submitted the account for inactivation October 2016. After reviewing your complaint it appear to us that invoice [redacted] was generated as a result of this incident and we have waived the invoice. Again, we sincerely apologize for this mishap and will cease and desist all communication to Mrs. Clodfelter. I have attached for your review a copy of all pertinent documents.If you have any further questions please feel free to contact me directly at [redacted] Sincerely,Erica HillO’Connor & Associates Floor Lead/Client Resolution AdvocateCustomer Service Department Property Tax Division
This message is in response to the complaint filed by Mr. [redacted] stating that he did not authorize us to represent his property at the 2007-2015 protests. On behalf of O’Connor & Associates, I apologize about the inconvenience that this has caused, but would like to rectify the matter.We were...
authorized to represent the property located at [redacted]. We reduced the taxable liability for the tax year 2007, 2010-2012, and 2014-2015 by filing a timely protest and attending the protest hearing scheduled for the property. Per his request the account was submitted for inactivation on July 29, 2016. The protest hearings resulted in reduced value settlements and were determined prior to the notification to cancel our service. Property owners have the option to cancel our agreement at any time prior to the hearing preferably with a 30-day prior written notice. Customer Service can also initiate the inactivation process via verbal request by the client. Since it was never communicated to our office that the property owner did not want us to protest the property, we proceeded under the terms of our agreement. The Appointment of Agent form, which is the legal document, required to negotiate on the property owners’ behalf, states in the instructions, “this form will remain on file until you file another form with the appraisal district that revokes it or until you file another form that names a different agent.” We remained on file as the appointed agent for the above mentioned property until we revoked it after receiving the notice from the client to cancel July 2016.In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement. I am available to discuss any of the information provided, feel free to contact me at (713) 290-9700. Sincerely,Erica [redacted]O’Connor & Associates Client Support RepresentativeCustomer Service Department Property Tax Division
Sent: Thursday, November 12, 2015 8:29 AM To: drteam Subject: Complaint ID # 10709469 Revdex.com/ Mr. [redacted], Thank you for taking the time to explain the issues that have occurred. Unfortunately, this issue is no longer a Customer Service matter and cannot be handled by our Customer Service...
Department nor is it appropriate to handle this matter using this platform. While we have every desire to address your concerns and provide the best solution available you will defiantly need to speak with our Legal Department for further assistance. I have forwarded your complaint along with your contact information to our legal department and someone should contact you shortly. We are requesting to have this complaint closed as any further correspondence will be addressed privately or in a judicial manner. It is important that you contact Ms. S[redacted] for assistance with a resolution. You may also visit our office Monday-Friday between the hours of 8am-4pm CST to get this matter resolved. Contact information for the Legal Department: Lisa S[redacted]
This message is in response to the complaint filed by [redacted]. In [redacted]’s complaint, he claims the he did not authorize us to represent his property at the 2014 protest. I have researched the details of [redacted]’s account and will explain my findings in this email.
First, on...
behalf of O’Connor & Associates, we sincerely apologize for any inconvenience that [redacted] has experienced. We strive to provide a worriless property tax service and it is always unfortunate when our clients are dissatisfied. Upon researching [redacted]’s account, we discovered that he did not authorize us to represent the property. However, [redacted] authorized representation and [redacted] is listed as a secondary contact on the account.
We were authorized to represent the property located at [redacted] in June 2012 when we received a signed [redacted] and the [redacted] for the above mentioned property dated June 18, 2012 signed by [redacted]. We reduced the taxable liability for the tax year in question by filing a timely protest and attending the protest hearing scheduled for the property.
Per [redacted]’s request the account was inactivated September 2014. The protest hearing resulted in a reduced value settlement and was determined prior to the notification to cancel our service. Clients have the option to cancel our agreement at any time prior to the hearing preferably with a 30-day prior written notice. Customer Service can also initiate the inactivation process via verbal request by the client. Since it was never communicated to our office that the property owner did not want us to attend the hearings scheduled for the property, we proceeded under the terms of our agreement.
The [redacted], which is the legal document, required to negotiate on the property owners behalf, states in the instructions, “this form will remain on file until you file another form with the appraisal district that revokes it or until you file another form that names a different agent.” We remained on file as the appointed agent for the above mentioned property until we revoked it after receiving the notice from the client to cancel in 2014.
In an attempt to resolve this matter in good faith, we have enclosed for your review a copy of all pertinent documents which indicate that we simply upheld our part of the agreement. I am available to discuss any of the information provided, please feel free to contact me at [redacted].
Sincerely,
[redacted]
O’Connor & Associates
[redacted]
Customer Service Department
Property Tax Division
Dear Mr. [redacted],Thank you for taking time to contact O’Connor to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied client. I am reviewing the information and conducting...
a full investigation in order to resolve this matter fairly.If you need further assistance, you may contact me directly at (713) 375-4302. At the conclusion of my investigation, I will respond to the complaint about our findings. Thank you for giving us the opportunity to assist you.Sincerely, Erica H[redacted] Client Support RepresentativeO'Connor & Associates 2200 N Loop W Suite 200 Houston, TX 77018
This message is in response to the complaint filed by [redacted]. In [redacted] complaint, he claims to not have authorized us to represent him at his property tax protest. I have reviewed [redacted] account and will explain my findings in this letter.
First and foremost, on behalf of...
[redacted], I would like to apologize for any inconvenience that [redacted] may have experienced. After researching his account, we discovered that he did indeed notify us not to protest for the 2015 year, as he was selling the property. However, we inadvertently allowed the inactivation request to fall through the cracks and this is certainly not our standard procedure.
In an attempt to resolve this matter in good faith, we will waive the invoice in the amount of $369.43. We cannot offer a refund since there was no payment made on the invoice. Additionally, we are offering a year of free service in 2016. Please contact us at [redacted]
Sincerely,
[redacted]
Client Support Representative
Customer Service Department
Property Tax Division