La Crosse Technology, LTD.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have reached out to the customerWe apologize for the delayThe customer's issue has been resolved and we absolutely honor our warranty

I own four of La Crosse's so called "Radio Controlled", or "Atomic", clocks all four originally worked perfect, then all four failed on the same day (still indicating that they received the NIST signal, but failing to re-set the clock)I understand that the NIST transmission was upgraded on that day, but they say that no existing receivers should be effected, the original time data is still on the signal, and it was just an upgradeI did my research on the web, and found that thousands of other La Crosse clock users had the same problemIn other words, the La Crosse engineers should have designed a system that would tolerate upgrades to the signal I contacted La Crosse, carefully explaining the situation, and asking if they were going to do the right thing, and provide a solution, or new working clocksThey responded with a standard form letter, suggesting that I "try changing the batteries", or "try moving the clocks to a different location"I responded explaining that I had already tried all of that, and I again carefully explained that all four clocks functioned perfectly, and all four failed on the same day (still indicating that they received the NIST signal, but failing to re-set the clock) this is not a battery or location issue, it's an engineering failure The final response from La Crosse was that my clocks are "out of warranty", so it's my problem, not theirs So let me ask you this if a company refuses to do the right thing, and replace a product with an obvious design flaw, why would anyone ever buy a product from them again?

We did reach out to this customerThere was a mis-communication in terms of what website the items needed to be registered withThe customer indicated that the items were already boxed up to be returned to the storeWe would be happy to troubleshoot further should the customer wish

Purchased a weather station for my wife and set up went fine. Then outdoor sensor stopped working after 20 minutes, I placed in different positions, and distances to no avail still will not work. Called customer support 5 times with always being placed on hold and then after 10 minutes recording says I cannot take the call leave a message and we will call you back. Which did not happen. Also left an email on their site, no answer. I am returning the item back to home depot and going to look for another brand. Worst customer service ever, because there is none.

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Though the company agreed to correct their mistake of not sending out a promised unit to me, it still does not resolve the very basic issue that this company hasNamely, lack of adequate customer support personnel to handle *any* calls live, and a wait time of a week or more for a response after leaving a messageThis company has a long way to go to provide even minimally adequate support to the purchasers of their productsI, for one, will no longer purchase LaCrosse products because of this experience

We reached out to the customer today to arrange a replacementThe customer was not at home, but we left a messageWe will continue to reach out to satisfy the customer's needs

Hello,
We have reached out to the customer regarding this issue and believe we have resolved it to his satisfaction
Regards,
***

We do take our customers calls seriously and this customer was in our call back listWe did contact the customer today and are replacing a part of her unit

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
“***” of La Crosse Technology called me within an hour or so after I filed my complaint. She walked me through what had to be done and, to date, all seems to be working fine. If I encounter a further problem I’ll let you know. Thanks for your help! Please forward this to La Crosse

We are running behind in our tech support department and apologize for the delay. We have been in contact with the customer and are troubleshooting the issue he is having
Regards,
***

We have reached out to the customer and corrected the error he was seeing
Regards,
***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

LaCrosse responded rather quickly with a phone call after making the complaint to the RevDex.com Much appreciate the steps of using the Revdex.com to finally come to a resolution on the defective gatewayI was sent a new Gateway rather quickly (faster than what it took to hear from them from my first request for help) ~ I received the replacement within days, and now my thermometer is working! Thank you for your assistance with the issue! It would be wonderful if the Customer Service would step up their game!
I have reviewed the response made by the business in reference to complaint ID 10406214, and find that this resolution is satisfactory to me.
Regards,
*** ***

We sent a replacement unit to the customer on 12/Tracking number ***Tracking this via UPS shows that it was delivered on 12/The tracking info states "met customer man." We haven't heard anything further from the customer that the replacement wasn't working

We apologize for the customer's experience. I'm not sure why the system disconnected repeatedly. I've tested the option he tried and it did not disconnect. We did receive the customer's faxes and responded to them prior to receiving this Revdex.com notification. We have responded
to the customer and believe he is satisfied
Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However please be advised the replacement part was indicated it would be to days to arriveI request the file remain open until verification of replacement part actually worksIt was also indicated if the replacement part does not work I will have to contact another affiliate company to have additional service work doneIt also sounds like if that is the case I will have to ship my unit to them, I assume at my costAt that point I will have to decide if I just discard the unit, as shipping charges may out way the value of the productRegards,
*** ***

We have extended the service as requestedWe apologize for the delay in response
Regards,
***

We have been in contact with the customer and are sending a replacement sensorWe did not have the most recent email reply from the customer and apologize for the delayed response