La Crosse Technology, LTD.

I purchased a La Crosse Technology Wireless Forecast Station, Model588907with TX141TH-Bv2 Remote Sensor, about three months ago at Sam’s Club in Brooksville Florida. I was initially impressed by the backlight display panel readout. The unit worked for approximately one month and lost the remote temperature/humidly reading.

After downloading the manual and FAQ from their web site I tried the reboot instructions to restore factory defaults and it returned to normal operation. In a few days it failed again and I again performed the Factory default setting restart and it began again to operate properly once again. I did this four times until a month ago when it no longer responded to the default reset.

I called the company support telephone number to get return for repair information and got a message to leave my name, the model I was calling about and telephone number and they would return the call. It took two weeks to finally get a return call and the customer service was rude and abrupt with me. The agent said they do not accept returns for repair on that model. He was hung up on the batteries and their date! I repeated at least five times they were new batteries purchased this morning at Sam’s Club this morning. He rudely kept repeating to call back when I got fresh batteries.

I finally got the agent to advise on what could be done and he repeated the factory restart instruction from the FAQ which again did not work! In frustration I advised him I was going to notify the Revdex.com and Chamber of Commerce of my discontent and he responded go ahead, he did not care!! Great customer support. The agent rudely stated he was going to hang up in three seconds, I told him don’t bother and hung up on him!

Apparently many people like this unit and are satisfied. I may have gotten a lemon or unit with infant mortality, regardless; I would not recommend this nice looking piece of junk because the company does not back up their product or care to help with a problem. Sam’s Club should find a more professional and responsive company for their stores. [redacted]’ [redacted]

Review: I received a La Crosse atomic clock for Christmas, 2015, model #WT-8005U-S which worked for about 5 months. The clock stopped working. New batteries were tried and many, many attempts to get it working again, including moving the clock to two different locations for days and resetting the "WWVB" button for signal input. The clock didn't respond to any of this with the proper time. I contacted the "customer service" department, if you could call it that and explained the problem with the clock, Case Number: 809761. After some exchange and many, many questions answered I was told that I need to get the right time zone setting on the clock, although through the exchanges it was quite apparent that the clock no longer worked for hour or minute. All I wanted was either a new replacement clock or a refund. The correspondence stopped days ago with no resolution.Desired Settlement: How about a new clock or refund?

Business

Response:

We misunderstood what the reported problem was and were waiting for a response if the troubleshooting suggestions had been unsuccessful. We contacted the customer today and are replacing his clock.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,