La Crosse Technology, LTD.

Review: I contacted the company regarding a defective projection clock, and was told to repeat the troubleshooting steps I'd already undertaken, and was given a case #. (665102). Nothing worked, and I attempted to re-contact the company to have them honor the warranty. I've called half a dozen times and never again reached a person -- only a recording that says they return all calls. I leave the requested information, and no one ever calls back. Call. No response. Call. No response. Repeat numerous times. That's how this company operates. It's no wonder they aren't accredited by the Revdex.com, they wouldn't wish to be, they'd have an F rating. I'm not surprised at the other complaints. They should be ashamed of themselves.Desired Settlement: I wish the company to refund my purchase price.

Business

Response:

We do take our customers calls seriously and this customer was in our call back list. We did contact the customer today and are replacing a part of her unit.

Consumer

Response:

Thank you. I have a question before "accepting" or "rejecting." Can I wait to see if the company actually follows through?

Thank you again!

Review: I received a La Crosse atomic clock for Christmas, 2015, model #WT-8005U-S which worked for about 5 months. The clock stopped working. New batteries were tried and many, many attempts to get it working again, including moving the clock to two different locations for days and resetting the "WWVB" button for signal input. The clock didn't respond to any of this with the proper time. I contacted the "customer service" department, if you could call it that and explained the problem with the clock, Case Number: 809761. After some exchange and many, many questions answered I was told that I need to get the right time zone setting on the clock, although through the exchanges it was quite apparent that the clock no longer worked for hour or minute. All I wanted was either a new replacement clock or a refund. The correspondence stopped days ago with no resolution.Desired Settlement: How about a new clock or refund?

Business

Response:

We misunderstood what the reported problem was and were waiting for a response if the troubleshooting suggestions had been unsuccessful. We contacted the customer today and are replacing his clock.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,