In reviewing the account there was much confusion. On 11/a vacation stop was placed on the account through the Web, with note that the subscription would restart on 11/13. On 11/there was a vacation restart, plus a vacation stop through the web for the same day of 11/13,
which resulted in the missed papers for 11/- 11/15. Complaint was sent out to carrier about the non-delivery, so carrier restarted the service, which resulted in the papers being delivered 11/thru 11/30. Customer placed a call on 11/about the papers being delivered while away and cancelled the service. The operator entered it as a vacation stop and restart for the same dayThat kept the subscription active as a vacation hold and the customer was charged in December. On 12/the subscription was put on permanent stop. On 1/6/a refund was processed for and was refunded back to customer's credit card, not a check as customer was told. A refund of will be processed to make a total refund of
Effective in our refund policy charged, and we will return any balance over $10.00. This was communicated to all subscribers in writing, and is explained to our new subscribers at the start of every subscription. Our subscriptions are continuous until cancelled. Our
subscribers who wish to cancel and whose account balances are less than $at the time of cancellation have the option of continuing their subscription until the date their account balance runs to $0, as to not leave any unused funds on the account Recognizing this inconvenience, we have agreed to refund. There is $remaining on the account. The delivery fee for the papers has been credited to the account, per Sunday. Refund will be $
The DM spoke to the carrier and has been monitoring this account and the puzzle book is being delivered without fail. Carrier is putting the paper where the customer has requested
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
There was a refund noted on the account late October for 103.12. After checking with finance, there was a technical bank error with Chase bank and the refund did not process. The problem has been fixed and today the refund of went through. The customer can check with her
bank in the next couple of days and she should have her refund
The manager contacted the customer about getting the delivery issues resolved. The customer will be away for a while and decide to go ahead and cancel the service. The company policy for refunds is months. Service will be cancelled and a refund will be processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I understand that they will send me the $that will be ok
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** **
*** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
When the account was changed to day service on 12/21, the CSR the customer talked to could not get the change entered. The CSR emailed a request to distribution to upgrade the service and provided the rate code for the special of per month. The CSR provided a wrong rate code which resulted in the account being charged a high rate than the quoted the customer. I have figured the difference from the quoted rate and the rate that was charged and will apply that amount back to the subscription accountI will call the customer as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] I didn't start a online subscription with the courier journal and I don't think I should have to pay for months of paper services that I never receivedI think they need to check their records because I never signed up online to receive paper services and I didn't receive any newspaper at W Orchard Grass Blvd in and therefore I feel I should be refunded the full amount.
Regards,
*** ***
The subscription was routed to the wrong carrier. Carrier thought it was a mistake and didn't report it. The proper carrier now has the information. Service is straightened out now. The district manager has emailed Mr. *** and will reach to him by phone and give
him contact information to reach him if there are any issues in the future
The paper was cancelled by telephon and email firstThen when they refused to stop it still we logged in as I stated in my previous complaintWe have NOT received a paper since 11/06/15and NO they Never stopped the recurring paymentThey just stated payment should have stopped with vacation holdThey've charged me from 11/14-06/*** called, emailed both the paper & *** *** for months to express our desire to no longer the newspaperWeve been charged for a paper that was never delivered from 11/to 06/Ive provided all dates & amounts the paper charged us on original complaint so their response shows they are dishonest & do not do as they claimIf we had put in a vacation hold from 11/14to april you said recurring payment would have stoppedDisproven in my original complaint and on my *** statementAnd if we had a vacation hold that started back in aprilNo paper has been delivered from November 6,through currentNot 1! You are charging me for a paper I do not receiveAnd havent received since November 6,2014.I need a full refund and cancellation because someone sent me a cancellation confirmation email in November to ***com that said they cancelled paper and would refund my acct.
*** & *** *** using ***'s *** debit card ending in*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
In checking into the offer the customer said was offered, I find there is no such offer. A refund was processed today back to the customers credit card and service has been cancelled
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
We have expressed our desire to have our subscription cancelled over times from November through today.that triumphs a hold my husband wasn't trying to enter.he tried to cancelWe did not authorize you to charge for anything and emailed [email protected] over times to also cancelWe called youTold you to cancel*** *** can verify we've been telling them since Novto stop accepting this unauthorized payment & are cancelling ***'s debit card that you've been knowingly fraudulently been charging different amounts every monthWe never read your online paperWe have not received a physical paper since 11/06/We do not live on *** ** *** as your delivery person likes to believeThis is why we cancelled in novemberWe received papers in days in octoberShotty delivery*** *** *** ** *** *** *** *** *** *** ***All of our money needs returned because you have refused to accept our numerous requests to cancel all services because we don't receive them
In reviewing the account, I find that the customer service rep the customer spoke to on March 16th had already taken care of cancelling the service and clearing the balance from the account. We apologize that the account was not stopped during the 1st call placed to customer service
In reviewing the account there was much confusion. On 11/a vacation stop was placed on the account through the Web, with note that the subscription would restart on 11/13. On 11/there was a vacation restart, plus a vacation stop through the web for the same day of 11/13,
which resulted in the missed papers for 11/- 11/15. Complaint was sent out to carrier about the non-delivery, so carrier restarted the service, which resulted in the papers being delivered 11/thru 11/30. Customer placed a call on 11/about the papers being delivered while away and cancelled the service. The operator entered it as a vacation stop and restart for the same dayThat kept the subscription active as a vacation hold and the customer was charged in December. On 12/the subscription was put on permanent stop. On 1/6/a refund was processed for and was refunded back to customer's credit card, not a check as customer was told. A refund of will be processed to make a total refund of
Effective in our refund policy charged, and we will return any balance over $10.00. This was communicated to all subscribers in writing, and is explained to our new subscribers at the start of every subscription. Our subscriptions are continuous until cancelled. Our
subscribers who wish to cancel and whose account balances are less than $at the time of cancellation have the option of continuing their subscription until the date their account balance runs to $0, as to not leave any unused funds on the account Recognizing this inconvenience, we have agreed to refund. There is $remaining on the account. The delivery fee for the papers has been credited to the account, per Sunday. Refund will be $
The DM spoke to the carrier and has been monitoring this account and the puzzle book is being delivered without fail. Carrier is putting the paper where the customer has requested
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
There was a refund noted on the account late October for 103.12. After checking with finance, there was a technical bank error with Chase bank and the refund did not process. The problem has been fixed and today the refund of went through. The customer can check with her
bank in the next couple of days and she should have her refund
The manager contacted the customer about getting the delivery issues resolved. The customer will be away for a while and decide to go ahead and cancel the service. The company policy for refunds is months. Service will be cancelled and a refund will be processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I understand that they will send me the $that will be ok
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** **
*** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
When the account was changed to day service on 12/21, the CSR the customer talked to could not get the change entered. The CSR emailed a request to distribution to upgrade the service and provided the rate code for the special of per month. The CSR provided a wrong rate code which resulted in the account being charged a high rate than the quoted the customer. I have figured the difference from the quoted rate and the rate that was charged and will apply that amount back to the subscription accountI will call the customer as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] I didn't start a online subscription with the courier journal and I don't think I should have to pay for months of paper services that I never receivedI think they need to check their records because I never signed up online to receive paper services and I didn't receive any newspaper at W Orchard Grass Blvd in and therefore I feel I should be refunded the full amount.
Regards,
*** ***
The subscription was routed to the wrong carrier. Carrier thought it was a mistake and didn't report it. The proper carrier now has the information. Service is straightened out now. The district manager has emailed Mr. *** and will reach to him by phone and give
him contact information to reach him if there are any issues in the future
The paper was cancelled by telephon and email firstThen when they refused to stop it still we logged in as I stated in my previous complaintWe have NOT received a paper since 11/06/15and NO they Never stopped the recurring paymentThey just stated payment should have stopped with vacation holdThey've charged me from 11/14-06/*** called, emailed both the paper & *** *** for months to express our desire to no longer the newspaperWeve been charged for a paper that was never delivered from 11/to 06/Ive provided all dates & amounts the paper charged us on original complaint so their response shows they are dishonest & do not do as they claimIf we had put in a vacation hold from 11/14to april you said recurring payment would have stoppedDisproven in my original complaint and on my *** statementAnd if we had a vacation hold that started back in aprilNo paper has been delivered from November 6,through currentNot 1! You are charging me for a paper I do not receiveAnd havent received since November 6,2014.I need a full refund and cancellation because someone sent me a cancellation confirmation email in November to ***com that said they cancelled paper and would refund my acct.
*** & *** *** using ***'s *** debit card ending in*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** *** *** *** *** *** ** ***
*** ***
*** *** ***
*** ** ***
*** *** ***
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In checking into the offer the customer said was offered, I find there is no such offer. A refund was processed today back to the customers credit card and service has been cancelled
Our *** *** Services Department has contacted the customer and they are processing her refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
We have expressed our desire to have our subscription cancelled over times from November through today.that triumphs a hold my husband wasn't trying to enter.he tried to cancelWe did not authorize you to charge for anything and emailed [email protected] over times to also cancelWe called youTold you to cancel*** *** can verify we've been telling them since Novto stop accepting this unauthorized payment & are cancelling ***'s debit card that you've been knowingly fraudulently been charging different amounts every monthWe never read your online paperWe have not received a physical paper since 11/06/We do not live on *** ** *** as your delivery person likes to believeThis is why we cancelled in novemberWe received papers in days in octoberShotty delivery*** *** *** ** *** *** *** *** *** *** ***All of our money needs returned because you have refused to accept our numerous requests to cancel all services because we don't receive them
In reviewing the account, I find that the customer service rep the customer spoke to on March 16th had already taken care of cancelling the service and clearing the balance from the account. We apologize that the account was not stopped during the 1st call placed to customer service