Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Although I do accept that my account will be credited. as it was promised to me, I do not think that Courier Journal is accepting responsibility here. I did not say I called them before 9/26, I said I kept in contact with several several emails. These emails they did respond to. Only when the situation got to a "you have got to be kidding me" stage did I call. Let me remind the Courier Journal, I handled EVERYTHING involving my acct ONLINE, as this is how MOST PEOPLE do things these dayys, and this method seemed to work for them until I cancelled my account? I also would like to remind them, their policy of "make them call, and catch them again" did not work for me, matter of fact it only harmed the relationship. Further, I did not see where the Courier Journal agreed never to harass me again? I do not expect any of the above mentioned notes EXCECPT that my account be credited immediately. The other things I mentioned are not important to this business. I do not want to hear from them again, and strongly suggest they do not contact me.
Regards,
[redacted]
The district manager has contacted our customer about the issues of not getting her puzzle book. He will speak with the carrier to ensure delivery of the puzzle book each week. A puzzle book was delivered to our this morning.
The Customer Service Manager said that they advise that they do not cancel via email and ask that they call. The reason being they would like to discuss the cancellation with the customer to see if there is an issue that can be resolved. Unfortunately writing...
"cancel" on your billing statement will not get the service cancelled All billing statements/payments go to a processing center that only handles processing payments. There is no refund due. The current balance due of 29.09 will be cleared from the account and no other billing notices will be sent to the customer. We apologize for the frustration this has caused the customer.
We appreciate you sharing your recent experience. Our goal is to give our subscribers a good user experience when consuming our content online. It sounds as if you were unable to locate the “x” to close out an advertisement or video. There is really not a way to eliminate some of...
the high impact advertising units on our site. They are designed, however, for the user to “x” out of the advertisement to make it as non-intrusive as possible. On occasion, we will also ask a few survey questions when the user initially comes to our online content so we can better understand our subscribers and continue to deliver relevant content as well. Again, we apologize for your recent user experience and our hope is to delight you with rich, useful content along with an engaging user experience.
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
After reviewing the account, the special does state that after the promotional period ends, the Full Access subscription will continue and be billed monthly at the then regular rate unless The Courier-Journal is notified. Even though Mr. [redacted] stated three calls were made to cancel service,...
there is no record of any calls placed on this account to cancel service. In good faith The Courier-Journal will clear the account balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am unaware of any attempts by the...
Courier Journal to contact me. I am easily reachable in many ways. No messages have been left, no emails have been received.I have yet to receive a refund.I was able on our third attempt to cancel our subscription by phone as required by the Courier Journal.I reject the response because the claimed actions have not occurred.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will accept the response when I see results. I have been told so many times that this will happen and it does not. I will report with a follow-up after consistent deliveries.
Regards,
[redacted]
The district manager has contacted and spoken with the customer about the service. He has resolved the delivery issue. The customer service issue was forward to the Call Center supervisor. Our chat agents are required to leave a chat session to assist others waiting after 2 minutes of...
non-response. They did not find a call recording with the subscriber with any discussion about the length of the call. We apologize if that happened. We do not limit the time our phone agent can be on a call.
Bureau:
I got a letter saying they reversed the credit cause you sent information to them saying the account was valid I haven't received any money back
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. When I receive the invoice for the outstanding balance with the credit for the first 21 days of November, I will pay the outstanding balance. Meanwhile, I would appreciate resumption of my service, which was cut off. If the C-J wants to email me an invoice for faster payment, that would be satisfactory.
Regards,
[redacted]
The Customer Service Supervisor spoke to our customer and informed him of his $26.00 rate. A $21.00 credit was also placed on the account as his neighbor was offered 19.50, explained that this was out of process. Customer was very passionate about delivery and...
local coverage, specifically [redacted] and High School sports. Asked about his feedback on our High School Sports awards. He stated he enjoyed the articles, but would appreciate more game coverage. He was concerned about delays in print. The digital product was reviewed in detail and the delayed coverage due to print could be resolved there. He reviewed that the coverage he wanted would not ([redacted].)
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Although I do accept that my account will be credited. as it was promised to me, I do not think that Courier Journal is accepting responsibility here. I did not say I called them before 9/26, I said I kept in contact with several several emails. These emails they did respond to. Only when the situation got to a "you have got to be kidding me" stage did I call. Let me remind the Courier Journal, I handled EVERYTHING involving my acct ONLINE, as this is how MOST PEOPLE do things these dayys, and this method seemed to work for them until I cancelled my account? I also would like to remind them, their policy of "make them call, and catch them again" did not work for me, matter of fact it only harmed the relationship. Further, I did not see where the Courier Journal agreed never to harass me again? I do not expect any of the above mentioned notes EXCECPT that my account be credited immediately. The other things I mentioned are not important to this business. I do not want to hear from them again, and strongly suggest they do not contact me.
Regards,
[redacted]
The district manager has contacted our customer about the issues of not getting her puzzle book. He will speak with the carrier to ensure delivery of the puzzle book each week. A puzzle book was delivered to our this morning.
The Customer Service Manager said that they advise that they do not cancel via email and ask that they call. The reason being they would like to discuss the cancellation with the customer to see if there is an issue that can be resolved. Unfortunately writing...
"cancel" on your billing statement will not get the service cancelled All billing statements/payments go to a processing center that only handles processing payments. There is no refund due. The current balance due of 29.09 will be cleared from the account and no other billing notices will be sent to the customer. We apologize for the frustration this has caused the customer.
We appreciate you sharing your recent experience. Our goal is to give our subscribers a good user experience when consuming our content online. It sounds as if you were unable to locate the “x” to close out an advertisement or video. There is really not a way to eliminate some of...
the high impact advertising units on our site. They are designed, however, for the user to “x” out of the advertisement to make it as non-intrusive as possible. On occasion, we will also ask a few survey questions when the user initially comes to our online content so we can better understand our subscribers and continue to deliver relevant content as well. Again, we apologize for your recent user experience and our hope is to delight you with rich, useful content along with an engaging user experience.
[A default letter...
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
After reviewing the account, the special does state that after the promotional period ends, the Full Access subscription will continue and be billed monthly at the then regular rate unless The Courier-Journal is notified. Even though Mr. [redacted] stated three calls were made to cancel service,...
there is no record of any calls placed on this account to cancel service. In good faith The Courier-Journal will clear the account balance.
We apologize for the missing coupons and the difficulty in getting them replaced. The missing coupons have been put in the mail to the subscriber.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am unaware of any attempts by the...
Courier Journal to contact me. I am easily reachable in many ways. No messages have been left, no emails have been received.I have yet to receive a refund.I was able on our third attempt to cancel our subscription by phone as required by the Courier Journal.I reject the response because the claimed actions have not occurred.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will accept the response when I see results. I have been told so many times that this will happen and it does not. I will report with a follow-up after consistent deliveries.
Regards,
[redacted]
The district manager has contacted and spoken with the customer about the service. He has resolved the delivery issue. The customer service issue was forward to the Call Center supervisor. Our chat agents are required to leave a chat session to assist others waiting after 2 minutes of...
non-response. They did not find a call recording with the subscriber with any discussion about the length of the call. We apologize if that happened. We do not limit the time our phone agent can be on a call.
Better Business...
Bureau:
I got a letter saying they reversed the credit cause you sent information to them saying the account was valid I haven't received any money back
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. When I receive the invoice for the outstanding balance with the credit for the first 21 days of November, I will pay the outstanding balance. Meanwhile, I would appreciate resumption of my service, which was cut off. If the C-J wants to email me an invoice for faster payment, that would be satisfactory.
Regards,
[redacted]
The Customer Service Supervisor spoke to our customer and informed him of his $26.00 rate. A $21.00 credit was also placed on the account as his neighbor was offered 19.50, explained that this was out of process. Customer was very passionate about delivery and...
local coverage, specifically [redacted] and High School sports. Asked about his feedback on our High School Sports awards. He stated he enjoyed the articles, but would appreciate more game coverage. He was concerned about delays in print. The digital product was reviewed in detail and the delayed coverage due to print could be resolved there. He reviewed that the coverage he wanted would not ([redacted].)