Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me in so far as they are willing to continue to try and resolve the issue between us. The attachment shows options they may choose to resolve the issue. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted] ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me in addition to receiving the gift card I was promised. The payment will be available on the card I gave after midnight on 5/30/15 when they do their updating of payments. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
On February 4, 2017 the customer started the account through our online services, for a 6 month Sunday only special of 4.30 per month to start February 5, 2017. Credit card info was entered at that time. After the six month special the customer did not cancel the service and the rate went to...
9.99 per month for the next 6 months. There were no calls on this account until the cancellation on February 11, 2018. The company policy is to refund up to six months. The last 6 months will be refunded. Amount $63.86
The accounts were reviewed and the customer was paying on 2 accounts at the same time, for the time frame of 10/2016 thru 10/2017. The amount paid on the account the customer was told would be stopped is 189.28. A refund in that amount is being processed and will be mailed to the...
Revdex.com:This is a fraduent charge I cancelled the sane day. I enailed you ni response. I called no answers. So I went to my credit card. They told me to contact you. I documents and email. This is the reason I cancelled service's in thr first place. I got 2 newspapers. I shouldn't ave to be on hold 2 hours to report not getting a paper.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
After reviewing the accounts and the information supplied by the customer it was determined that the customer was paying on both accounts. $76.49 has been applied to the customer's current account. The customer was also placed on special offer for the Sunday subscription.
After listening to the call Mrs. [redacted] made to customer service, she was given an offer of 19.50 per month for 6 months. The CS supervisor is looking into why the account wouldn't accept the special rate. The CS supervisor has contacted Mrs. [redacted] to let her know that they will be...
honoring the offer of 19.50 per month for 6 months. Any balance on the account has been removed. Mrs. [redacted] service was scheduled to restart Thursday morning 7/2.
The customer should be receiving the free publication called "YES". It can be delivered either on Saturday or Sunday. The DM will address the non-delivery issue with the carrier. Delivery of this publication
will be verified this Sunday. The DM will also have a "YES" from...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, although I do wonder how a company with 70 some odd complaints can have an A+ rating.
Regards,
[redacted]
The customer changed their service from Wednesday thru Sunday to Sunday only in June on a special of 18.18 per month for 6 months. The subscription rate has been 18.18 each month from July 2017 through December 2017. In August and December there was an additional charge of $1.00...
for a premium section in the Sunday paper, which made those months 19.18. In November there is an extra $5.00 charge for the Thanksgiving Day paper which made November 23.18. Then effective January there was a price increase which took the subscription rate to 26.18. I spoke to the customer and explained the charges. There were service issues with missed papers as well. I offered to credit account for all missed papers, put them back on the 18.18 special and notify the manager of the service in order to get it corrected. In the end the customer decided to cancel. Refunding last payment of 33.29.
The customers service started on 10/22/17. Customer reported a missed delivery on 10/29, requested credit for that missed paper. There were no other calls made on this account until 12/2/17, when customer called to cancel. Her refund was denied due to no calls reporting service had not started prior to call on 12/2. Customer disputed the 21.19 charge with her bank and the bank took it back on December 27th.. [redacted] finance spoke with the bank and they determined that the customer did owe the 21.19 and the bank gave it back on January 27th. The 6.58 refund did not go through, that charge is what was owed for November. The customers bank has all the documentation of what transpired about the dispute.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As of today Jan 19 I continue to receive the newspaper?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
The rep called me the day of my complaint and said she would refund me $15.91 for my January subscription already paid and then cancel my subscription. I have not received the money back into my bank account yet, and my courier journal account still shows my subscription as active. I have given it 2 business days to show in my account, please advise on why this has not her returned.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to c[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]The popup advertisement in question had two x's. One was hidden within the picture and the other did not function at all. The intent was obviously to frustrate a user into responding to the survey to drive revenue. Some of these types of ads also download data onto a computer when interacted with and I have coworkers who have been infected with viruses through ads from the [redacted], same parent, different sub entity. The business did not address the complaint and did not promise to enforce better policy. Totally unacceptable response.
Regards,
[redacted]
The complaint pertaining to the subscription not being cancelled through an email or by writing cancel on the bill was addressed. The desired outcome: "cancel bills for unwanted newspaper deliveries" was also addressed and taken care of by clearing the account. There will be no more bills sent to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No stop deliver was entered. The CJ failed to respond to numerous calls and emails. Only after waiting for an hour on the phone and being cut off once by customer service did I get through to a service person who insisted that we had ordered a cut off. After telling the person 3 or 4 times that I just wanted the paper delivered he said he'd remove the service cut off. The person acted like somebody else was talking to him in the office because I had to tell him everything I said two or three times.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me in so far as they are willing to continue to try and resolve the issue between us. The attachment shows options they may choose to resolve the issue. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted] ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me in addition to receiving the gift card I was promised. The payment will be available on the card I gave after midnight on 5/30/15 when they do their updating of payments. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
On February 4, 2017 the customer started the account through our online services, for a 6 month Sunday only special of 4.30 per month to start February 5, 2017. Credit card info was entered at that time. After the six month special the customer did not cancel the service and the rate went to...
9.99 per month for the next 6 months. There were no calls on this account until the cancellation on February 11, 2018. The company policy is to refund up to six months. The last 6 months will be refunded. Amount $63.86
The accounts were reviewed and the customer was paying on 2 accounts at the same time, for the time frame of 10/2016 thru 10/2017. The amount paid on the account the customer was told would be stopped is 189.28. A refund in that amount is being processed and will be mailed to the...
customer.
Revdex.com:This is a fraduent charge I cancelled the sane day. I enailed you ni response. I called no answers. So I went to my credit card. They told me to contact you. I documents and email. This is the reason I cancelled service's in thr first place. I got 2 newspapers. I shouldn't ave to be on hold 2 hours to report not getting a paper.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
In looking at the account, there were 2 calls reporting service had not started. Refund of 27.88 will be processed.
After reviewing the accounts and the information supplied by the customer it was determined that the customer was paying on both accounts. $76.49 has been applied to the customer's current account. The customer was also placed on special offer for the Sunday subscription.
After listening to the call Mrs. [redacted] made to customer service, she was given an offer of 19.50 per month for 6 months. The CS supervisor is looking into why the account wouldn't accept the special rate. The CS supervisor has contacted Mrs. [redacted] to let her know that they will be...
honoring the offer of 19.50 per month for 6 months. Any balance on the account has been removed. Mrs. [redacted] service was scheduled to restart Thursday morning 7/2.
The customer should be receiving the free publication called "YES". It can be delivered either on Saturday or Sunday. The DM will address the non-delivery issue with the carrier. Delivery of this publication
will be verified this Sunday. The DM will also have a "YES" from...
3/27 delivered to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, although I do wonder how a company with 70 some odd complaints can have an A+ rating.
Regards,
[redacted]
The customer changed their service from Wednesday thru Sunday to Sunday only in June on a special of 18.18 per month for 6 months. The subscription rate has been 18.18 each month from July 2017 through December 2017. In August and December there was an additional charge of $1.00...
for a premium section in the Sunday paper, which made those months 19.18. In November there is an extra $5.00 charge for the Thanksgiving Day paper which made November 23.18. Then effective January there was a price increase which took the subscription rate to 26.18. I spoke to the customer and explained the charges. There were service issues with missed papers as well. I offered to credit account for all missed papers, put them back on the 18.18 special and notify the manager of the service in order to get it corrected. In the end the customer decided to cancel. Refunding last payment of 33.29.
The customers service started on 10/22/17. Customer reported a missed delivery on 10/29, requested credit for that missed paper. There were no other calls made on this account until 12/2/17, when customer called to cancel. Her refund was denied due to no calls reporting service had not started prior to call on 12/2. Customer disputed the 21.19 charge with her bank and the bank took it back on December 27th.. [redacted] finance spoke with the bank and they determined that the customer did owe the 21.19 and the bank gave it back on January 27th. The 6.58 refund did not go through, that charge is what was owed for November. The customers bank has all the documentation of what transpired about the dispute.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As of today Jan 19 I continue to receive the newspaper?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
The rep called me the day of my complaint and said she would refund me $15.91 for my January subscription already paid and then cancel my subscription. I have not received the money back into my bank account yet, and my courier journal account still shows my subscription as active. I have given it 2 business days to show in my account, please advise on why this has not her returned.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to c[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]The popup advertisement in question had two x's. One was hidden within the picture and the other did not function at all. The intent was obviously to frustrate a user into responding to the survey to drive revenue. Some of these types of ads also download data onto a computer when interacted with and I have coworkers who have been infected with viruses through ads from the [redacted], same parent, different sub entity. The business did not address the complaint and did not promise to enforce better policy. Totally unacceptable response.
Regards,
[redacted]
The complaint pertaining to the subscription not being cancelled through an email or by writing cancel on the bill was addressed. The desired outcome: "cancel bills for unwanted newspaper deliveries" was also addressed and taken care of by clearing the account. There will be no more bills sent to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No stop deliver was entered. The CJ failed to respond to numerous calls and emails. Only after waiting for an hour on the phone and being cut off once by customer service did I get through to a service person who insisted that we had ordered a cut off. After telling the person 3 or 4 times that I just wanted the paper delivered he said he'd remove the service cut off. The person acted like somebody else was talking to him in the office because I had to tell him everything I said two or three times.
Regards,
[redacted]