La Union

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedWhen I receive the invoice for the outstanding balance with the credit for the first days of November, I will pay the outstanding balance Meanwhile, I would appreciate resumption of my service, which was cut off If the C-J wants to email me an invoice for faster payment, that would be satisfactory Regards, [redacted]

The bill the customer received was charges for services received prior to the cancellation on 2/6/ The tax charge is a legitimate charge Subscriptions have been charged tax since

Account was reviewed and service started January 7, The special offer the service was started on was per month, plus tax, totalThere were months when there were premium sections in one of the Sunday papers and those two months were billed additional $ for a total of $ There were no calls on this account for the month of February to cancel service The only called on account was the call the customer made on July 11th to cancel service Even though the customer reports that the account could not be found, the operator she spoke to at 2:55p stopped service effective July 12th The ***pay method of payment was canceled as well A refund of $($$ on account after cancellation) was processed upon cancellation of service In keeping with good customer service and giving the customer the benefit of the doubt, an additional refund of $will be processed, bringing total refund to $

Whenever a customer starts a subscription, whether it is a special or regular priced subscription it is the responsibility of the subscriber to call and cancel if they no longer want the subscription The [redacted] special states under "The Fine Print" Limit p/p, may buy additional as gift Valid only for those who have not subscribed in the past days Valid only in areas where home delivery is availableNot valid with other offers After the promo period ends, the Full Access subscription will continue and be billed monthly at the regular rate, less any applicable credits, unless The Courier-Journal is otherwise notified Taxes not includedAfter the promotional period ends, if you decide to cancel your subscription, you may contact The Courier-Journal.In keeping with good customer service, the balance on the account has been cleared

The Customer Service Supervisor spoke to our customer and informed him of his $rate A $credit was also placed on the account as his neighbor was offered 19.50, explained that this was out of process Customer was very passionate about delivery and local coverage, specifically [redacted] and High School sports Asked about his feedback on our High School Sports awards He stated he enjoyed the articles, but would appreciate more game coverage He was concerned about delays in print The digital product was reviewed in detail and the delayed coverage due to print could be resolved there He reviewed that the coverage he wanted would not ( [redacted] .)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

In looking at the account, there were calls reporting service had not started Refund of will be processed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We apologize for the missing coupons and the difficulty in getting them replacedThe missing coupons have been put in the mail to the subscriber

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I would like to apologize for this subscribers frustration for being missed two Sundays in a row I checked into the next day redelivery There was not a redelivery request for Sunday June 11th, but a "miss credit account" was entered There was a request for re-delivery entered for Sunday June 18th I spoke to the DM about the next day re-delivery as the message goes out to the carrier to redeliver the paper the next day He said that the sub on the route quit after Sunday June 18th deliveryHe kept any papers he left over and would not return the DM's calls To compensate for the problem of the redelivery, I have credited the subscribers account for one month I have also put the coupons for those two Sundays in the mail to the subscriber

Our apologies that the previous request for refund was not processedA refund of is being processed The customers payment method was removed from the account so the refund will be in the form of a check

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will accept the response when I see resultsI have been told so many times that this will happen and it does notI will report with a follafter consistent deliveries Regards, [redacted]

The district manager has contacted our customer about the issues of not getting her puzzle book He will speak with the carrier to ensure delivery of the puzzle book each week A puzzle book was delivered to our this morning

The carrier has had a substitute delivery person often over the past several months or more The district manager has spoken to the carrier and the substitute delivery person about the service He feels the service will improve when the carrier has a substitute I will credit the customers account for month due to delivery issues

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** As of today Jan I continue to receive the newspaper?

Customer subscribed to Wed-Sun at plus tax per month Service started 10/ Charges were for 10/30, 10/and the month of November There is an additional charge (2.40) for the Thanksgiving paperTotal charge for 10/thru 11/is A refund of was entered 11/ Customer should have her refund in 7-business days

-----Original Message----- From: [redacted] This is to inform you that this morning the puzzle books thai I had not received from the Courier Journal were left at my door It would of been nice if I had an explanation, nevertheless, I appreciate that I have received them [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: The rep called me the day of my complaint and said she would refund me $for my January subscription already paid and then cancel my subscription I have not received the money back into my bank account yet, and my courier journal account still shows my subscription as active I have given it business days to show in my account, please advise on why this has not her returned I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]