La Union

Revdex.com:This is a fraduent charge I cancelled the sane dayI enailed you ni responseI called no answersSo I went to my credit cardThey told me to contact youI documents and emailThis is the reason I cancelled service's in thr first placeI got newspapersI shouldn't ave to be on hold hours to report not getting a paper I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]

The customers subscription was stopped on 6/14, "Hospital will/call", which is a temporary stop The physical paper is stopped, but the customer has access 24/from their tablet, smart phone, computer etc If sounds as if the CSR did not explain this to the customer A refund of is being processed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was not told by the rep that it would not be cancelled until after Sunday I have checked it today and it has been cancelled and I have received my refundThank you Regards, [redacted]

The district manager has contacted Mr [redacted] concerning his delivery issues The issues have been resolved and Mr [redacted] is getting his newspaper delivered again

The customer should be receiving the free publication called "YES"It can be delivered either on Saturday or Sunday The DM will address the non-delivery issue with the carrierDelivery of this publication will be verified this SundayThe DM will also have a "YES" from 3/delivered to the customer

The Customer Service Manager said that they advise that they do not cancel via email and ask that they call The reason being they would like to discuss the cancellation with the customer to see if there is an issue that can be resolved Unfortunately writing "cancel" on your billing statement will not get the service cancelled All billing statements/payments go to a processing center that only handles processing payments There is no refund due The current balance due of will be cleared from the account and no other billing notices will be sent to the customerWe apologize for the frustration this has caused the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

In reviewing the account a refund request was automatically placed on the account the same day the subscription was cancelled, 2/6/ The pay date was 2/8/In checking with the finance department, the refund was in a form of check and mailed to the Plymouth Rdaddress As of today their records show the check is still outstandingThat check is being voided and another check is being processed and mailed to the [redacted]

The customer’s account was changed to Sunday only effective the 1st of February However the account was so far in arrears the system automatically stopped the account, non-payment In October customer's rate was going to change from to per month, however service was stopped September 19th When service restarted on 10/3, the rate was w/TV Book per month, and customer only paid for October thru January, difference per month I will write off the difference, x months = I can resume the delivery on March 5th at the rate of per month w/TV Book

A call was placed today 10/5/to cancel the service on 10/6/ The payment was for the month of October and was posted 10/3/ The money remaining on the account after the cancellation is A refund for this amount is being processed for the customer

The complaint pertaining to the subscription not being cancelled through an email or by writing cancel on the bill was addressed The desired outcome: "cancel bills for unwanted newspaper deliveries" was also addressed and taken care of by clearing the account There will be no more bills sent to the customer

The customers service started on 10/22/ Customer reported a missed delivery on 10/29, requested credit for that missed paper There were no other calls made on this account until 12/2/17, when customer called to cancelHer refund was denied due to no calls reporting service had not started prior to call on 12/ Customer disputed the charge with her bank and the bank took it back on December 27th [redacted] finance spoke with the bank and they determined that the customer did owe the and the bank gave it back on January 27th The refund did not go through, that charge is what was owed for November The customers bank has all the documentation of what transpired about the dispute

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

When a vacation is entered and before final processing the following information is displayed for the customer: "During you vacation hold, your full access subscription will continue, and the regular credit attributed to providing home delivery of the print edition will be applied to your account You will continue to have full access to our news and information through the web, the e-newspaper and all tablet and mobile apps"Because of this access accounts are still charged during vacation periods If the carrier did not deliver the paper after the restart date in April, I can refund April, May and June payments

Mr [redacted] cancelled his service online in November He did not enter a permanent stop He entered a vacation stop with a restart date for service effective 4/12/ When a subscriber enters a vacation stop, the delivery fee for the newspaper is stopped and the content charge continues as subscriber's continue to have full access to our news and information through the web, the e-newspaper and all tablet and mobile apps We handled the account according to the information entered online

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

On December 10th at 9:00am a missed del/credit was posted on the customer account A credit of was issued on December 10th The credit amount, is the cost of the delivery fee to deliver the newspaper I explained this to the customer I offered more credit for the missed paper and free month of service The customer declined the offer Service will be cancelled 1/14/and refund of will be refunded

Mr [redacted] was on a 1/price promo That promo ended on 4/and there was no call to cancel after the promo ended so the account was charged, not overcharged on 4/for the full price after the promo When specials end, the rate goes to full rate If the customer does not want the service after the special ends, they will need to call and cancel This is explained to all customers when they are started on a special On 4/Mr [redacted] did call to cancel, reason promo over Then on 4/he restarted on a for promoThe promo ran for the correct time 4/- 7/ A refund was not processed when he cancelled on 4/5, but the funds were used towards his restarted service on 4/When Mr [redacted] promo ended on 7/18, there was no call to cancel so the rate changed and Mr [redacted] was charged, not overcharged to pay his service through 8/ When Mr [redacted] did cancel his service on 8/16, was remaining on the account and was refunded.In good faith, we can restart him on his free month and a refund for has been processed

[redacted] *** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I believe my original rate (W-Sun) was ~$ When I called to inquire about increasing to daily delivery, I was told by the customer service agent that she had a deal she could give me that would actually *lower [redacted] my rate, even though I was increasing the number of days I accepted the rate (I probably would *not [redacted] have accepted it had I known that I would be charged the full rate.) I should never have let the issue slide for so long, but it just didn't seem worth it to complain, because I figured I wouldn't get anywhere Then the rate increased again THEN, I get no papers I do not recall the last week when I got a paper every day I don't know if it has *ever [redacted] happened Again, our current regular delivery people are awesome They always notify their customers when there is an issue, and they work hard to do the right thing (The previous delivery person was not so great.) The primary problems here are the C-J's production issues, and the fact that I was quoted a much lower rate To me, it's a total bait-and-switch issue I have paid ~$more than I *should [redacted] have paid over the course of the year, and I often don't even get the product for which I have paid.I will be happy to call the C-J to discuss a resolution Please let me know who I should contact (including their direct extension) Regards, [redacted]