La Union

Ms [redacted] is correct, her agreed amount for the Sunday papers per week @ weeks is $ This was to be taken out as a onetime payment, which is indicated on her order form where is shows “total paid” $ This was explained at the show At the end of the special, Ms [redacted] ’s account will auto-renew for another weeks for $per subscription(4x $26.00=$104) after the weeks, if Ms [redacted] chooses to continue the service and she choose ez-pay, then her credit card or bank account would be charge on the 3rd of every Nowhere on the order form did it say she would be charged $a month for months When we tried to process the $104.00, the payment was declined When the payment was declined the system automatically changed her account to printed bill and her credit card information was deleted To remain on the special Ms [redacted] will have to supply valid payment information for the onetime payment of $ Attached is Ms [redacted] ’s sign order form with details of the offer With regard to the gift card, all customers were told at the show that they would receive an email within a week of their paper starting with instructions on how to redeem their gift card That email was sent last week We have checked and Ms [redacted] was on the email list The sales manager will have his team resend the email Ms [redacted] stated that she did not get a [redacted] ad Sunday 5/ The advertisers choose what areas (zip codes) they want their ads in [redacted] ( [redacted] County) was not one of the areas [redacted] purchased

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me in so far as they are willing to continue to try and resolve the issue between usThe attachment shows options they may choose to resolve the issueI will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to c [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] ***The popup advertisement in question had two x'sOne was hidden within the picture and the other did not function at allThe intent was obviously to frustrate a user into responding to the survey to drive revenueSome of these types of ads also download data onto a computer when interacted with and I have coworkers who have been infected with viruses through ads from the [redacted] *** [redacted] , same parent, different sub entityThe business did not address the complaint and did not promise to enforce better policyTotally unacceptable response Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] I will be willing to accept the the month refund with months of paper servicesI never signed up for a paper subscription and I never received any delivered papersThey have collected months of paper payments without my knowing and if they want me to accept this offer I want the months of paper service I paid for Regards, [redacted]

RevDex.com: I got a letter saying they reversed the credit cause you sent information to them saying the account was valid I haven't received any money back I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am unaware of any attempts by the Courier Journal to contact meI am easily reachable in many waysNo messages have been left, no emails have been received.I have yet to receive a refund.I was able on our third attempt to cancel our subscription by phone as required by the Courier Journal.I reject the response because the claimed actions have not occurred Regards, [redacted]

I contacted the customer about cancelling his service and the issues he had in contacting someone in the customer service center department I explained some of the issues with the long wait times in customer service I also forwarded the complaint to the customer service supervisor to look into The customer did not want to cancel the service, just change the service to Sunday only The account has been updated to Sunday only

After reviewing the accounts and the information supplied by the customer it was determined that the customer was paying on both accounts $has been applied to the customer's current accountThe customer was also placed on special offer for the Sunday subscription

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please note I have attached the screenshot of the confirmation from my initial online redelivery request on the morning of June 11, 2017, as well as the screenshot of my second online request for redelivery on the evening of June 12, 2017, as it was stated the Courier Journal representative could not find these Perhaps there is an issue with their online customer service form?I am appreciative of the Courier Journal's prompt response to the Revdex.com in getting this matter resolved in a timely manner.I truly appreciate the Revdex.com and the Revdex.com's help with this situation! Regards, [redacted] ***

The "SPORTS ON AIR" has not been discontinued We moved it to the "SCORECARD" page, which is usually toward the back of the sports section

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me in addition to receiving the gift card I was promisedThe payment will be available on the card I gave after midnight on 5/30/ when they do their updating of paymentsI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I Jane not received my puzzle book nor has my apt no [redacted] appeared on the sleeve of the paper Regards, [redacted] ***