La-Z-Boy Furniture Galleries Reviews (437)
Review: Problems with the whole front row of springs on the seat of the sofa and problems with popping in the sofa arm.
Review: item was promis** delivery within 8 to 12 weeks it is now week 13 and still have not receiv** the item.. contacting the store results in passing the blame or complete lack of solving the issue or even making an effort.. meanwhile they are holding $800 of the deposit and say that it is non refundable.. attempting to contact the manager results in no call back.. or giving the "run around"
Review: On August 13, 2014, I made a payment of $5,000 for an order of $10,000. Since that time, I have made a phone call to check on the status of my order and was told that all the items were not in yet. The sales associate told me that 3 other people were waiting for their tables, and that she was still waiting for flooring for herself. I asked if I had any options, such as purchasing something on the floor as opposed to waiting, and was not given the opportunity to make a change. I have had 2 calls from the sales associate since then, the latest one being the day before Thanksgiving. She could not tell me anything other than they still had not received some of the items I ordered. She told me that there were 5 others waiting for tables. I asked if she could give me an approximate time when the furniture would arrive, and she said she could not. I was looking forward to having new furniture for the holidays. Thanksgiving has come and one with no new furniture, and I have no idea if it will be here for Christmas. It is coming up on 4 months that the furniture was ordered. I was not told at that time that it might take such a long time. To me it is unacceptable to wait this long for furniture that is not custom made, especially when I was not made aware of the waiting time, nor given an option to purchase something in place of the items. At this point I would like a refund, and would like an opportunity to purchase furniture that can be delivered in a timely manner.Desired Settlement: I have waited almost four months for my furniture. I was not told at the time that it could take this long. I am very weary of waiting, and I would like a refund so that I can purchase furniture that will be delivered soon.
Unequivocally the worst customer service ever. The delivery guys are great but it ends there. Won't return phone calls, will not resolve any issues. Spent a few thousand at the store and my furniture is falling apart
Review: My husband and I stopped by the Fort Collins La Z Boy Furniture store on Saturday, November 2"d We had not intended on making any purchases that day, but wanted to stop and see if there was anything we both could agree on and get an idea of price. We are purchasing a new home that is being built and will not be able to use the furniture for 6 months, so it was not an urgent matter by any means. There was a sign outside indicating they had a Super Saturday sale going on and were offering interest free financing.
Review: Request refund as rocker/recliner/swivel chair needs stitching repair and sits differently with swivel base than as tried in store. Chair is unused. Purchased 2 rocker/recliners Stock#XXXXXXA-XXX-XXX& XXXXXXA-XXX-XXX $499.00 each,with fabric protection FABl-XXX-XXX each at $69.99 each chair. Switch out swivel base MISC XXX-XXX $40.00 each chair. Delivery charge $79.99, tax $ 82.55, total $1,380.52. Purchase date 3/18/13. Salesperson [redacted] (Manager contact [redacted]) Paid by Wells Fargo credit card. Chairs were purchased to replace our then existing rocker/recliners with swivel bases also LA-Z Boy brand. We are 25 year LA-Z Boy customers. Rocker/recliners are sold without swivel bases & new bases can be purchased for $139.99 each. Since we had well working swivel bases, we asked [redacted] if we could switch those to the new chairs & she called their service department & was granted permission to do this by [redacted]. The labor charge for this exchange was $40.00 per chair. We were responsible to deliver the old bases to their service dept. and did so on 3/19/13. The new chairs were with old swivel bases were delivered on 3/28/13. It was immediately apparent that the old bases were installed on the back of the chair bottoms and tipped the chairs forward greatly. The fabric front of the chair actually sat on the floor and the back was several inches higher tipping the chairs forward. We believe we should have been notified by someone in quality control about this problem and the chairs not delivered in that condition. Their delivery men confirmed that the chairs looked wrong upon delivery. We called [redacted] and she said they would come to our home and install new bases ($139.99 each) at our home, however, the $80.00 charge for the installation work could not be refunded as the service dept. deserved to be paid. After trying to use these chairs (our old chairs had been taken to LA-Z Boy's service dept.) for several days we thought that since we had to buy new swivel bases that perhaps larger chairs would be better and agreed to go to the store again and look at different chairs. None of the chairs we tried at the store were installed with swivel bases. We chose a different chair Stock #XXXXXXB-XXX-XXX with fabric protection FABX-XXX-XXX $69.99 one chair to be delivered and one ordered, delivery in 6 to 8 weeks. (Replacement was delayed because [redacted] was on spring break vacation & we were also on a vacation at the same time, April 6th through Apr. 15th.) The new chair was chosen on April 19th & deliverd on Apr. 25th. The chair seemed uncomfortable and the center of gravity changed but we did nothing immediately as I had foot surgery on Apr. 30th. I mistakenly thought the recliner would be great after surgery and was informed that I could not put any weight on my foot until May 17th. A person cannot get up from any surface that is not stable using only one foot. So the rocker chair sat unused and when I was able to try it, I noticed the stitching on the footrest was ravelling. Upon further close inspection, the stitching on the seat of the chair is pulling apart 1/8 to 1/4 inch and easily visible. By now, we were disappointed & discourged. We do not want a chair that needs immediate repair and is not likely to last or has the quality we have expected from LA-Z Boy furniture. I left a message to [redacted] on May 10th to make her aware of the problem and asked her to return my call. I called again May 13th & left the same message. Late on May 13th I called the general store # & [redacted] responded she had received my messages but had not returned my calls and would have to confer with her manager who would be available on May 15th. On May 16th having heard nothing I called, was told [redacted] was off the 16th & 17th and so asked for the manager. [redacted] spoke to me & knew nothing of the problem & said chairs sat differently with swivel bases would to speak to the owner. I had 2 return calls from [redacted] on May 18th & they offered to return $30l.00 but would not take back the chair & later revised that to approx. $420.00 & again would not take back the defective chair.Desired Settlement: We request that the chair we have be picked up and returned to La-Z Boy and our money refunded, $1380.52. The chair is defective, needing stitching repair, center of gravity changed and unfortable. The chair is in its original delivered condition and has remained unused and will remain unused until it is returned to LA-Z Boy. Your assistance would be greatly appreciated. We have heard nothing further from anyone at LA-Z Boy regarding our defective chair. We have notified our credit card company (Wells Fargo) and a dispute is pending. LA-Z Boy's only offer insists we keep this chair needing immediate repair and that is unacceptable. We now have no faith their service work or another chair will be any better quality. Please request any further information you may need for assistance in this matter. Thank you, [redacted] & [redacted], XXX-XXX-XXXX, XXXX - XXth Ave. Ct., [redacted] CO [redacted]@msn.com
Review: On 10-17-13 my new LazyBoy reclining sofa was delivered and set up in my home. It is a power reclining sofa which needs 2 power cords for each side, but one was missing completely when they set it up. They told me they will send me another one right away.On 11-4-13 I called LazyBoy, only 19 days later, because I noticed wrinkles and creases on the seats and arms that weren't coming out when you got up off the sofa, they were remaining in the fabric.the woman I spoke to, [redacted], gave me a reference number for this complaint and told me that a tech will come out to my house to check it out,So on 11-20-13 a man from LazyBoy, [redacted], did come to my house, he took some picture and looked at the fabric. I asked him what he thought but he told me he didn't make the decisions and that someone would get back to me,They did call me back and after a few phone tag calls, I finally got to speak to someone about this. What I was told was that there is nothing wrong with the fabric and there was nothing LazyBoy would do about it.I tried to further explain again what was happening with the fabric on the seats and arms of the sofa and thought that this was abnormal to happen. I told her that these creases and wrinkles stay in the fabric even after hours with no one sitting on the sofa, they we're not releasing in the fabric and going back to a smooth texture as it normally should. I told her I've had furniture all my life and never had a pice of furniture that looked like this after sitting on it for only 19 days, and furthermore, I am the only person using this sofa, so one side looks like its years old and the other side looks new and never say on. She told me that the 1 yr, fabric warranty was only for nap loss, seam separation and fabric separation and not for wrinkles, almost laughing at me, again, I told her that this sofa looked like it was 10 years old already due to permanent wrinkles in the fabric.I told her that I paid $2,271.54 for this sofa and I wanted a refund or pick a different faDesired Settlement: I would like a refund because they would not give me the information I requested and refused to send another person to look at my sofa. The woman refused to tell me her name, and refused to have another technician look at this sofa again. She rudely told me there is nothing they will do to satisfy my complaint and more or less, "tough s----" I feel this company only wants to make a sale and them if there is a problem, they find some way to get out of helping you with it. They refused to h
Review: After having purchased a Laz-Boy BIG Man Power Recliner in Dec.2012 it was necessary to return the chair for service to the structure and mechanism within the first year of ownership. The same issues required repair twice more, once in May 2014 & again in Aug. 2014. It is obvious that the structural integrity of the chair is compromised and the chair cannot be repaired to factory specifications and needs to be replaced. After phoning the Louisville company and voicing my complaint, I had to follow up with additional phone calls since the company never returned my calls as promised. I ask your assistance in resolving this issue. Spending nearly $1000 for this chair I assume that three repairs in a year and eight months is excessive.Desired Settlement: I feel it reasonable to expect that the LaZBoy organization and/or local LaZBoy dealer replace the chair with another of equal value, size and color.
Review: (1) Sold me a recliner for $799.99 on 2/**/2013. Called me the next day to say the price tag was incorrect and said the price was $959.99. They would not honer the original price.(2) Overcharged me on sales tax on purchase of recliner. Price was $959.99 and delivery charge $55.00. The total is $1014.99. The sales tax they charged was $90.08. At 8.625% sales tax I should have been charged $87.54.Desired Settlement: To be charged the original tag price in the store and to be charged the correct tax.
Review: Second new couch from this store. 1st couch returned made incorrectly, torn on delivery. Second couch has serious frame, electric, spring issues. Service came out to look at it notated all the problems. We have not heard from the service department, nor the store where it was purchased on how this issue was going to be resolved. This couch purchased new cost us over $2,000.00. We "assumed" Lazy Boy furniture was well made furniture especially at the price we paid.Desired Settlement: We want this couch sent back to Lazy Boy and our money refunded so we may go out and purchase another couch.
Review: I purchased a Recliner on 5/11/13 brand new from Lazboy with a factory warranty. I experienced issues with my recliner very early and contacted the company. They sent out a repair man twice to repair my chair and it is still not fixed. Even the repair man stated that something is wrong with the chair. I can not use the chair. I still have the tags attached. I was told parts were ordered and would arrive by January 10, and still no one has contacted me. I feel as if I am getting the run around and have since contacted [redacted] Call For Action Consumer Protection at channel ** News here in my state of Rhode Island and also posted this information on their facebook page. Please note that everyone at the [redacted] store where I purchased the chair were great. The company itself that is handling the warranty is not cooperative at all. I am a senior citizen with a recliner that cost me $1444.49 that I have not been able to use. I would like to have someone contact me and come and bring me a completely NEW recliner. Please contact me: [redacted].Desired Settlement: I would like this chair to be taken away and I would like a completely NEW chair because this chair is faulty.
Review: On 3/10/14 I purchased 7,500 dollars in furniture from La-Z-Boy at [redacted] also purchased and ultraSHIELD protection plan2 1/2 months ago a mirror fell off the back of the wall and hit the back of the couch and punctured a holeIt took two months and two weeks for technician to come out and just take pictures for the claimIn that time. I did call and complain to the La-Z-Boy store where I purchased the furnitureI told them that I had for little puppies and that my puppies were starting to pick at the hole that the mere had poked in the couch because it had been so long waiting on somebody to come out and that my puppies were starting to make the whole slightly biggerThey said they would make a note and they would make a phone call and they would get back to me right away and they documented me calling into the store two weeks later ultraSHIELD called me yesterday and said they're not going to fix anything their main reason was that my puppy had made the whole slightly bigger and I had stated it's been 2 1/2 months ultraSHIELD told me that's not their fault but it's been 2 1/2 months because they hire contractors to come out and take the pictures for the claimThey said it wasn't their problem they took 2 1/2 months it was the contractor that works for ultraSHIELD so therefore it's not their problem and they're not fixing anythingI am filing my complaint against La-Z-Boy because La-Z-Boy he sold me and Altra shield protection plan and I paid 600 and some dollars for a service that I'm not receivingDesired Settlement: I want a refund for the ultraSHIELD protection plan it I paid for they said they're not helping me on this matter and I would never want to deal with them on any other matter
Review: I purchase a leather den set from Lazboy May, 15, 2009, I purchase one recliner rocker, recliner Sofa & Love seat that rocker & recline. total cost $5,104.90 Plus Delivery $209.98 Plus Tax$318.89 Total $5,633.77. lest then a year The back part recliner faded I call Lazboy replace the back part. I Purchase 10 years warranty true Lazboy with [redacted] the sail person [redacted] Certified Design Consultant said if any thing happen to set with in one year call Lazboy after that call [redacted] which I did they say warranty don't cover fade. I fill like I didn't get what I pay for.Desired Settlement: Replace fade furniture.
Review: The leather covering on the Larson chair and couch is defective. La Z Boy has a I-year guarantee on their leather products. This guarantee needs to be honored!! I also purchased the 5-year leather protection plan...which tells you that I planned on having this furniture for many years.While we were purchasing these products...we heard time-after-time...how La Z Boy guarantees their products. Now that La Z Boy is faced with a guarantee they need to honor...it is apparent that La Z Boy's guarantee is fraud.[redacted]Store Manager[redacted]Hello,We did receive the photos and are in the process of reviewing them. Thank you[redacted]Attached pictures, and coming pictures, are the result of normal use.At the same time I purchased the Larson set...I also purchased an Astor Recl La Z Boy leather chair. This (identically used) chair still looks brand new...as expected with 4-months use. Finally, on August 1, 13: A case file and number is assigned:I need from the final decision makers...in writing/by email...the final decision of case #[redacted]...with the names of the La Z Boy members who viewed the pictures of case #[redacted]. Thank-You for talking today![redacted]August 13, 2013 From: Comfort Care Sent: Wednesday, August 14, 2013 11:01 AMAttached is the letter you requested regarding your furniture.Have a good day.[redacted] Dear Ms. [redacted], We thank you for contacting us concerning the leather on your reclining sofa and chair. Your style [redacted] style sofa and [redacted] rocker recliner, delivered to you on or after August 1, 1992, La-Z-Boy offers a limited lifetime warranty on the parts of the frame, mechanism and springs, against manufacturing defects for as long as the original purchaser owns the product and can supply a dated receipt as proof of purchase. Fabric, leather and standard foam padding have a one year warranty against manufacturing defects from the date of delivery of the furniture to the customers home. Labor to repair or replace any defective parts is also covered for one year from the date ofdelivery of the furniture. In-home inspection fees, in-home service fees and trip charges to and from the dealer to the customers home are not covered under our warranty. The photos you submitted were reviewed by our leather specialist. It was determined the photos show in home damage due to scratches in the leather. Scratches are not a manufacturing defect with the leather, but a result of something in the home. We recommend you contact a local leather repair company such as Uniters North America. Uniters can be reached by phone at [redacted]. They have technicians and/or products available to assist you with repairing the scratches on the leather. Thank you again for bringing this matter to our attention.We value your business and look forward to continued opportunities to serveyou. Kindest Regards, La-Z-Boy Incorporated [redacted] Comfort Care Escalation Specialist CM#[redacted]This report does not include the entirety of emailsdue to space.Conclusion: There was never any intent to honor their La Z Boy guarantee. We have been passed-off many times, time delayed and La Z Boy has had us running in circles...while requesting pictures after pictures from us.All La Z Boy has to doto get out of honoring their guaranteeis say that any defect was caused by in-home damage. Who determines the cause of damage to your leather or fabric furnitureself-serving La Z Boy does. With the many emails sent, there have also been many phone calls, and so much time spent.La Z Boy recommends us to contactand pay fora local leather repair companyto repair our defective 4-month-old La Z Boy guaranteed couch and chair.Do not buy La Z Boy from La Z Boy Furniture Galleries in Flagstaf!Do not buy La Z Boy!!!We are still awaiting an answeras to the name/s of the La Z Boy leather specialist/s, who determined the cause of damage to our defective weak leather.Desired Settlement: We want the defective leather Larson couch and chair replaced with a leather couch and chair...not Larson. Our Astor chair's leather is good. Replace the Larson couch and chair with an Astor couch and chair...or the quality of Astor. The 5-year leather protection plan we purchased for both Larson couch and chair would need to be transferred to the replacement couch and chair. The replacement couch and chair would need to be delivered...as were the Larson items. Thank You, [redacted] and [redacted]
Review: 11/3/10 took delivery of Rex couch and loveseat. Within short period of time, cushions began to crush down and lose firmness. 1/20/11 the couch and loveseat were replaced. Was led to believe that this was quite unusual and probably some type of defect. I had always made it clear that we needed to buy something that would be sturdy and hold up over time like the previous furniture we bought from them (which we still have). Once again, the same thing happened with the cushions and now I am informed that I would need to unlock the mechanism on the back of the loveseat and couch and bring the pieces into the service center for them to add more stuffing. Physically, I am not able to do this, secondly they would not fit into my car and had I ever been informed that this is what would be required for the upkeep of the furniture, I would NEVER have bought that couch or loveseat. I spent $2035.98 and would now have to pay $450 to have more stuffing placed it. I visited the store several times before purchasing and never was any of this explained when it came to this line of furniture. I am so extremely disappointed that I spent a great deal of money for furniture that I can no longer sit comfortably on and whose appearance now looks worn. I rely on the sales people to fully inform me of their product. I have been extremely happy and satisfied with my previous purchases. I am so upset that I was not made aware after the first problem, what it would entail if this were to happen again. I asked if they would prorate the furniture and let me purchase something else but they are not willing to do so. I am frustrated and saddened that I did not immediately know to pick out something different the first time that they picked the couch and loveseat back up.Desired Settlement: I live with chronic pain and am on disability and thought I had purchased furniture that would give me great support and hold up well. I do believe that they should take responsibility for not fulling informing me and giving me the opportunity to purchase something different the first time that they picked the furniture back up. I have spoken with store personnel, the service center and the corporate service center. So far they are just offering to let me bring the pieces in and to add filling for $90 per cushion. I cannot get the pieces there nor can I afford to pay this now knowing that I will also be doing the same in the future. I do believe that high quality furniture should last longer than a 2 year period. I am so extremely disappointed and frustrated.
Review: I am very upset because there is absolutely no justification for my furniture to be dumped on my lawn. There is also no justification for one of the delivery men to try to forcibly take the dolly away from me, after he told me I would have to bring the furniture in myself. Yes, I was alone. It was quite difficult and took a few bumps on the door jamb. Even more, there is no justification for me to be told to bring the furniture in myself. Mr. **, Manager, has made it clear that because he has a delivery man that is extremely terrified of dogs, it is acceptable for my furniture to be left on the lawn, etc. I have no idea whether either delivery man is the man who is extremely afraid of dogs. Based on the fact that they both walked with my dog and I, never indicating any hesitancy, fear, or any potential problem whatsoever, it's doubtful that the man who is extremely afraid of dogs was one of them. I paid for delivery and that contract was breached. The behavior of the deliverymen was inexcusable and unconscionable. The very man who said he would not go into the house because of my dog certainly felt safe enough, not only walking with my dog, but also while forcibly trying to take the dolly away from me, in my backyard with the door to the house open! Also, why couldn't the other man help me take in the furniture instead of sitting smugly on the back of the truck!? Mr. **'s response to this question, as well as all other questions: "I don't know. I wasn't there". I even asked Mr. **, why the piece of furniture wasn't simply returned to the warehouse ("I don't know. I wasn't there."). Mr. ** refused to consider any other remedy, such as an additional 10% off the furniture, since it was left on the lawn! This 10% was lowered from the initial 30%, I had requested. Mr. ** told me to do whatever I felt I had to do, such as file a complaint with the Revdex.com. Refund of the delivery fee and "a hundred dollars for my trouble" is just that. A hundred dollars for me to bring the furniture in myself. It does not address the harm of my furniture being left on the lawn and the bumps and bangs that occurred because I had to bring it in myself, compromising the newness and quality. This included a nice, heavy recliner. I am terribly upset because NO ONE from lazyboy has even acknowledged the egregious behavior of the deliverymen. - one who sat on the back of the truck and did not help and the other who dumped my furniture on my lawn!Desired Settlement: I want a sincere apology, to keep the $200 check and an additional 30% refund off of my furniture.
The chair is nice, but this has to be one of the worst cases of bad customer relations we have experienced. There was a mistaken overcharge on the original invoice at the Burlington store. We made no less than seven long distance phone calls to the salesman over a period of 2 months to attempt to get the charge reversed on our credit card account. Twice our call was not even returned by him. Each time the promise was made that it would be taken care of immediately. We finally had to drive 38 Km to the store and confront the salesman to have the overcharge reversed.
Review: On November 17, 2013 I visited the Roseville Lazy Boy Furniture Gallery. While I was there I ordered four pieces of furniture from a sales associate named [redacted]. Item #1 a Home Work Station [redacted] Item #2 a Desk [redacted] Item #3 an Rectangular End, TBL [redacted] and Item #4 a 64" Entertainment Unit [redacted]. I was told there was no sales tax at the time and per your terms and conditions only a 50% deposit was required for special orders. I would like to know why I was charged sales tax and had to pay the balance in full upon placing my order.
Review: I purchased the couch/chair on Sat. afternoon. Sat/night I figured I wouldn't have enough for my upcoming move. I cancelled the couch that night. The next day I called to cancel the chair (it may not match furniture purchase). [redacted] tried to cancel it, couldn't tole me to call back when [redacted] manager was there. I did, he said he cancelled it and shred my check. A couple days later (Tuesday) it showed up on my acct. I had stopped it and told [redacted] he outright lied to me when he said he shred it. It was posted and taken off my acct. corporate said it was my banks fault that [redacted] had put it in the following Monday.Desired Settlement: I would consider a written apology from [redacted] for lying to me about shredding my check. I had planned on repurchasing the couch/chair after my move. Ill never enter a Lazy Boy again.
Review: Bought a recliner that was of poor quality and not as displayed in store. Payed for chair in 7/12/12 and as of 11/12/12 still don't have chair.
La-Z-Boy Furniture Galleries Rating
Address: 8647 Pulaski Hwy, Rosedale, Maryland, United States, 21237-3007
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