La-Z-Boy Furniture Galleries Reviews (437)
Review: Ordered couch on 3/17/13 was delivered on May 30, 2013. Couch was defective and missing parts that held it together with rest of couch. After many calls to company and store they sent someone out to fix it after a week. Still was not correct. Parts of the couch are now coming out due to the poor material and make of the product. Have had nothing put problems with the couch and the store dealing with these issues. Called for warranty and will take 3 weeks for someone to come out and look.Desired Settlement: Would like a refund but they wouldn't before when it was delivered defective and keeps failing apart after 3 months. For the money that I paid you would think that the couch wouldn't be. If I can't get a refund I would like some cash back or a complete replacement of this couch. This is the worst product that I ever bought!
Review: In Aug/Oct we contacted Lazy-boy regarding a defect issue with the a metal rod ripping through the backing of our couch causing a hold in the wall. Lazy boy sent out a technician to replace the backing and rod. He informed us that this couch has been discontinued and has problems with the backing rods due to the design and to contact Lazy boy again if it continued to happen. In December after a couple of months of use, the same issue occurred with a metal rod tearing through the backing making a hole in the fabric causing a hole in my our wall. We contact [redacted] out of the [redacted] office and was told that it was our fault that the backing was defective since we should have it much further from the wall and refused to fix it even though it is a known defect. We explained to him that we were told this was a defect by not just one but two people at his sales office when we purchased a new couch and were told this was discontinued. He denied problems with the couch even though his technician and sales reps advised us the couch has problems with the back and were discontinued. He was rude and condescending. He first said he would fix it and then stated he changed his mind. He proceeded to give us a analogy of a rubber tire. When We asked to speak with his manager, he hung up on us and cold transferred in the middle of our complaint. I was also informed that he provided us with misleading information on who he reports to stating [redacted] the VP of Operations but we were told by Lazyboy service to contact [redacted] or [redacted].Product_Or_Service: Couch currently discontinuedAccount_Number: can locate under phoDesired Settlement: DesiredSettlementID: Other (requires explanation)
We purchased a new recliner 2 years ago expecting a great product. We had purchased a recliner 20 years ago and it is still in good condition, so apparently the quality has declined greatly. The new recliner has already broken. When we purchased the product, we were told it had a lifetime warranty. When we tried to use the warranty to have it fixed, we were told that the warranty would only cover the materials and we would have to pay $40.00/hr in labor fees. Also, you either have to deliver the piece to the service center yourself or pay a large fee for pick-up.
Review: We purchased the "Astor" reclina-way recliner on 11/18/12 and within one week the store advertised in the Syracuse Post Standard the "'Astor' big man recliner for $449". The lower price was good for 4 days only--Friday through Monday. This price is less than what we paid. We called the store on Sunday 11/25 to see if we could receive the lower price as basing our inquiry on the "Lowest Price Guarantee" section as stated in the terms and conditions of sale. The guarantee states "If within 30 days of your order date you see the identical merchandise advertised for less, under the same terms and conditions, we will gladly refund the difference in full. See store for details, some restrictions may apply. By signing below, you confirm that you have read and agree to the terms and conditions of the sale set forth above." We were told NO. The chair advertised was a rocker/recliner and therefore not the same. No where in the ad does it say rocker/recliner. The owner of the store (according to the manager) said the picture of the chair, approx. 1 x 1, was a rocker/recliner and that is what's on sale. All the 4 chairs pictured in the ad say recliner in their description. Unless you know that the base of the La-z-boy rocker/recliner is wood, the average consumer would think that all the chairs pictured were just plain recliners.The words in the ad do not match the merchandise pictured and therefore the advertising is false and misleading.Desired Settlement: Or we will take $200 in store credit toward another chair.
Review: I purchased a chair August 2013 and was told it could take 2 months. After 2 months had pasted they could not provide me a date I would get my chair. In November after much frustration and requesting compensation the Store Manager offered me $50 to be taken off the price. $50 did not meet my loss of not getting my chair but I agreed. After reviewing my bill the credit was not on my account I again called the Store Manager and she mailed me a sheet of paper showing the credit on the left side of the page. However it was not taken out of the balance on the calculated right side. I sent this to to the credit card company and they obviously denied it. Not only did I not get this credit, but another $50 credit offered to me August for a delay in my order being process and the mishand[redacted]g of the order by the clerk named April I believe.Desired Settlement: I would like the $100 credit applied to my account at once.
Review: We ordered a living room set from Lazy-Boy on March 8, 2014. A loveseat, 1 sofa, 3 tables and a rocker recliner. The sofa and loveseat came in with terrible defects. We received them at my house on July 3, 2014. The arms on both loveseat and sofa have decorative cord piping that were not sewn properly and did not catch when sewn or stapled at manufacturing place where they were put together. The cushions were not stuffed properly on the back cushions. The seating cushions are all wavy, pipe cording was not properly sewn and inserted straight. They are very very wavy on the seating cushions, like I have owned the set for 10 yrs. We have another Lazy-Boy couch and loveseat for 20 yrs, this set also has cord piping on seating cushions, every one has sat on it, from 100 lbs. to 200 lbs. and the cording is straight as an arrow the seats were never wavy and ugly. We also had bought the set at Lazy-Boy on San Mateo 20 yrs. ago. Apparently Lazy-Boy manufacturing co. does not care about putting together a perfect sofa and loveseat anymore. Their workers are very unprofessional and don’t inspect the quality of their work at all or we would not be dealing with Lazy-Boy and a defective sofa & loveseat!
Review: I purchased a LAZBOY Modular Sofa for $2500. The first two sections were delivered on 6/2/12. The final section was picked up on 8/10/12. I did not want to take the final section because it appeared damaged. They said it could be fixed and I gave in. I asked to have a manager call me. After waiting for two months with no call, I followed up. After 14 phone calls to an off-site call center, multiple emails and an inspection by a LAZBOY Rep, I have an in-home repair date of 3/16/13--7 months since the last piece was picked up. I’ve now become the LAZBOY warehouse with four large cardboard boxes piled up in my living room while I wait six weeks for repairmen. I am especially concerned since the repair mechanism was delivered poking out of its box with no protective packaging whatsoever. Who knows its condition? LAZBOY will arrive on 3/16 and I may have to wait weeks/months more for a new piece and another date.
Review: I purchased a couch and loveseat that was a custom order that took approximately 10 weeks to deliver. I was charged for the couches and a $125 delivery charge. The couches were delivered and one had a broken frame. The other had multiple issues with the seams, alignment and overall quality. After trying to get resolution on the phone, I went into the store only to be told I had to call the store manager. Long story short, the manager never returned calls and I worked with the sales person, Heather. After about 5 days of back and forth phone conversations I was able to get a refund for the poorly made and broken furniture. HOWEVER, Laz Boy refused to refund the delivery charge of $125. When I inquired on this, I was told it was non-refundable since Laz Boy had to pay a separate company to deliver the furniture. Just because Laz Boy chooses to outsource their delivery of product to another company, does not mean that they should charge the customer. The product was delivered broken and poorly made.
Review: I am disabled. In 2009 I purchased two 4-position power lift recliners with heat and massage from La-Z-Boy in Santa Clara. In June 2013, my wife wanted to replace both chairs because I had surgery again and my mobility issue had worsened. The chairs my wife purchased in Roseville were 3-position chairs, which I had no use for so I had her arrange to return them. We had to pay a $500 cash restocking fee on top of the purchase price and now have a $3869.96 credit, which we now cannot possibly spend to replace our old (original) 4-position power lift chairs. It's not our fault La-Z-Boy no longer offers such chairs or that my wife assumed you might in 2014. We waited hoping that you would offer chairs similar to those that your company sold in 2009 with heat and message. We both retired in 2009 and have no more furniture needs beyond replacing the lift chairs we have with something offering similar features. I spend 12-18 hours a day in my chair. It is not a luxury; it is a tool like my walker/wheel chair and I need it to survive. We tried to be loyal customers.Desired Settlement: Why can't this company accommodate our needs and return our money? We are desperate to get new chairs because our current chairs are breaking down and we are in our 70s. We simply cannot afford to let this money go unspent right now nor do we foresee the need for other furniture in the future.
Review: I purchased a sofa from La-Z-Boy on August 11. Paid a deposit of $691.74, special order. The sofa was delivered to my house on October 3. There was an issue with the sectional fitting together properly. I called the store and spoke with [redacted] the salesperson that sold me the sofa, I sent her a picture of it. She spoke with the guy that delivered it. He tried to fix it but could not. I stayed in touch with her tying to get the matter taken care of. They sent a service person out to fix it. Still it is not right. Sent another person out, after I showed him all the things that were wrong with the sofa, all he did was take pictures of it. I have been trying for almost two months to get this resolved. This is a 2,300 hundred dollar sofa that is overstuffed, puckered, uneven, a big gap where it is supposed to fit together. From what I gather from the few people I have spoken with is, I'm stuck with the sofa because it's a special order. I waited almost three years to buy a sofa. I went with La-Z-Boy because of their reputation for quality. I did not get quality. I got junk. I'm embarrassed to have it in my house. I cannot express how completely disappointed and frustrated I am at this point. I need some help here please. Thank you.Desired Settlement: In the beginning I was willing to work with them, take the sofa back and have it redone. After the way I have been treated by La-Z-Boy I do not want anything else to do with them. I want them to come and get the sofa. I want my money back. Thank you, [redacted]
Review: CUSTOM ORDERED A SOFA THAT WAS TOLD WILL TAKE 6-8 WEEKS. TODAY IS 12/21/12 STILL HAVE NOT RECEIVED.
Review: Subject: Claim issue please helpTo whom it may concern:I purchased a recliner chair from your Arrowhead AZ / Glendale store along with a five year warrantee on 8/09, I had to wait for the chair and took possession 9/28/09.This is my third Lazy Boy reclining chair, I have also purchased living room furniture from your stores on the east coast. The chair in question is an oversized chair, it was suggested we have it upholstered in a vinyl, (I had a chair in new buck leather at the time) but was recovering from an accident and did not want to stain the chair.This past November I was shifting myself in the chair and my elbow went through the upholstery on the right arm.I went thought all the steps of reporting the damage. Warrantee company (Guardsman) first said it was wrong type of policy I was sold, I contacted customer service, he called Guardsman and told them it was right policy. Next I get a call from Lazy Boy customer service (Damin) said they would replace arm. A few days later he calls back. He said the fabric is no longer available and it was no longer their problem. He went on to say I took a few days too long in reporting it (due to illness and Holidays) and they would no longer be able to assist me. (I did not discontinue the fabric!) I still have two years on my policy, since the fabric is no longer available how can my chair be repaired? I now have a chair I paid $998.80 for with a hole in the arm, and the vinyl is coming lose from the backing at sown edges. This is the exact email I sent to Lazy Boy corp. Guardsman refused original repair saying "Lazy boy sold me wrong warrantee, and all I needed was a receipt for proper coverage."Lazyboy and Guardsman skirted their culpability from the start.Desired Settlement: Since lazy boy, discontinued fabric and I purchased a 5 year warrantee, I see no other resolve other than reupholster the entire chair. They said there was no way to repair and would have if fabric was available.Customer service rep. Damon stated: 1st call. "Guardsman is responsible for repair under my purchased warrantee." 2nd call. Sales rep. Damon said, "lazy Boy would repair, but wanted to check for fabric." 3rd. Call same rep. Stated, "fabric was no longer being offered, so no repair"
Review: Reclining sofa 3 seat too hard middle seat gave me sore bottom took 3 days to heal sit on sofa right end couch falling in We dont live life on sofa comfortably Mr [redacted] sold us LaZBoy sofa Explained my husband has progressive prostrate cancer We need a reclining sofa We can sleep on so [redacted] is close to husband to gibe him care We are both disabled 80 years old LaZBoy sofa recliner chair each end brown delivered March X XXXX Friday [redacted] and [redacted] keep telling us wait one more week Weeks go by [redacted] called May 5 2013 Sunday 877-738-8852 [redacted] said someone will come see our sofa and stuff sofa [redacted] tells us the sofa is not new they dont have to do anything We signed a paper good for three days /7:41 pm Jose Vallejo will be here may 16 to stuff our sofa May 16 called (10am) 5-21-13 [redacted] arrived shortly Decide not stuff sofa Mr [redacted] said "If you had your sofa stuffed its yours" May 31 Friday 1031 am I talk to [redacted] We dont want your sofa! We want our money back May XX XXXX Friday [redacted] (or [redacted] called form XXX-XXX-XXXX She is sorry Will call back 159 pm [redacted] called back She is so sorry We will not receive any money backDesired Settlement: We want all our money returned to us!! May 1 2013 Wed I went into LaZBoy store I talk to [redacted]. He told me we would get our money. I asked how much. In a loud voice [redacted] said "all of it".
Review: My wife and I bought 2 mechanical recliners in April of 2012 and we bought the additional protection and were told about the lifetime warranties and were told at the time of the sale with the written warranty which was less confusing than the IRS manual and less ambiguous. One of our chairs in a year has lost most of its foam and it's mechanics when you bring the foot part back in to the chair is inconsistent. When we spoke to them they referred us to the service department who were rude and very unhelpful. When I tried to bring up the warranties and all, all they could or would do was give me all the fees involved now to fix my chair which after I started to add them up in my head made me feel like it cost more than the chair itself. When I tried to go over the small print and the ** in their agreement which was like I said confusing at best all they did was refer me to their corporate office in Michigan - again very unhelpful. After and only after I threatened to get a lawyer to read this and on them they referred me to a contractor to fix it which costs $75 just to walk in my house then I have to pay for labor and then materials or mechanisms which were supposed to lifetime warranted, but who's lifetime? They were impossible to talk to and they were VERY argumentative and really didn't give a [redacted] and just wanted me off the phone and said to me at least one of the 2 chairs are still good. VERY UNSATISFACTORY for customer service but great on aggravation. PLEASE HELP ME!!!! It will cost me more to fix my chair than the original chair and they did not tell me about all of this at the time of sale.Desired Settlement: Fix my chair at a nominal price and for the price I paid for the warranty there should be a real one.
Review: We paid for two couches in June. We were informed that they will take eight weeks until they will be shipped at our home. After eight weeks passed I called to check the status. I was informed that there was problem with the fabric and it will not be shipped until Oct. 2, 2012. We were very disappointed, considering we had already given away our old couches. The sales rep said, "It is what it is." After expressing how disappointed and put out we were, they agreed to give us a petty reimbursement. Now we have waited patiently for FOUR months. I called in Oct.1, 2012 to get a delivery status they say it will be here in DECEMBER! I have contacted the manager, Brian. He never has any information. All he has told me is he never got a response from his email to his company asking why it will be delivered in December. Yesterday, Wed Oct. 4, 2012 Brian the manager said he will call me in one hour. He has never called. I want to call the police. They have taken my cash, several thousand dollars and will not even call me back. The manager says he will contact me and he never has. Is this against the law? I have contacted the main number for lazy boy and all they say is for me to contact the dealer in Roseville,Ca. So sad, I thought this was a reputable company.
Review: When I bought my chair 4-9-14 I was told they couldn't sell me the one in the store. I paid half of the price and they ordered it. I also paid for the protection guard for 5 yrs. It was $50.00 The sales person, [redacted], said it would take 3 weeks to get it. Three weeks later I called and ask why I hadn't heard from them, the lady was really rude and called me a liar when I told them what [redacted] had told me. I asked to talk to a supervisor and he was worst then she was. He said she didn't call me a liar and I ask him if he was there when she talked to me and he said no. The following week they called and said my chair was in 5-16-14. My sister and I went to pick it up. When I got there I told them I wanted to sit in the chair on the floor to compare it with the new chair. They said the chair was gone, it was sold. I reminded them that they said they couldn't sell me the last chair, why did I not get it. They said they got a big shipment in. When I went to pick my chair up around the back of the store, it was not in the box. I don't think they treated the chair because I put a couple of drops of water on it and it soaked right in. I feel they owe me that $50.00 I paid for that. About three weeks after I got my chair I got a call from them saying my chair was in. I told them they had already contacted me and I picked up a chair. I think the one she called about was probably treated. I called their corporate headquarters and the lady was supposed to call me back, that was over 2 1/2 weeks ago. I have never been treated so badly before. I feel something need to be done. I had a heart attack before all of this and I did not need this stress in my life.Desired Settlement: At least $50.00 reinbursment for the fabric protection which they did not do. Protection number is [redacted]
Review: Back in March we purchased the Lazy Boy Eclipse couch and loveseat. When we received it the stitching was coming apart. We called Lazy boy and they replaced the cushins. In the meantime we noticed the same problem on the love seat so we called again. Again they were to replace the cushions. When the repair man came, he opened the box and wouldn't even take them out of the wrapping because he noticed the seams were coming undone again. Also, the cushions that were replaced on the couch the first time, were doing the same thing again. I called the store again and they said we can finally return it and pick something else out.Well I didn't have the trust in them now and I couldn't find anything in our price range we liked. We asked for a refund and they refused We decided to re-order, on their suggestion, the same couch because they would not give us our money back. Last Saturday, 12/26/13 the new set came with the same exact problem. I called that night to complain, no one called back, I wrote the company, no one wrote back. Finally got in touch with [redacted],store manager and he said someone would call back by today 1/4 Called three times and left him a message and he will not return or take my calls. It seems they are now avoiding the callsDesired Settlement: I would like a full refund. [redacted] the store manager stated if the new set comes in the same we would "have a better claim to get a refund" but now both phone calls and emails to the company are being ignored
Horrible experience. Rude people at the warehouse in phoenix, lousy customer service. No phone calls returned. After many thousands of $ spent by entire family, none of us will purchase anything ever again. The operations mgr and president should be ashamed of what happens at their stores in phoenix. Shame on you!
Review: I purchased a living room set from this vendor. With the furniture I purchased a warranty for the fabric of the furniture. The warranty explicitly states that damage to the fabric from 'accidental damage' is covered. A button from the button tuck back pillows on the sofa has come loose. This was probably by someone 'accidentally' catching it on their clothing while sitting down. The warranty company, Guardsman, was notified within the specified period by an online form order number [redacted]. In addition to taking over 2 weeks to respond they said this is not covered because there is a clause in the warranty agreement that states "Components and mechanisms integrated into the furniture". is not covered. They said the button fell into this category. I assert that the button is part of the pillow and in no imaginable way falls into the category of components and mechanisms. As you will see in the warranty agreement the examples of components and mechanisms are very large items that are in no way common to a sofa, i.e.: Sinks, Plumbing, Robotics TV lifts. A button on a pillow is not uncommon to a sofa and especially cannot be associated with what they exemplified. It's absurd for them to even try to correlate the 2!In spite of several phone calls, the resolve was they said it would cost in access of $50.00 just to have it looked at. Since I could not take that as an answer, I am writing to you.
Review: On July 19, 2014 we purchased a La-z-boy sofa and 2 rocker recliners chairs form La-z boy Furniture Gallery. It was delivered August 2014. The one recliner was squeaking when rocking back and forth. The technichian came to our home and took care of the squeaking. A few weeks later we noticed on the print recliner, the material was frayed and missing some on the back side. The technician came and tried to stretch it back and stapled it. It still shows the frayed material. The technician came again to replace the arm on the print recliner as some metals was showing on the bottom right side. The right arm of the sofa began showing deep long ripples and wrinkling the cloth. We called the technician again and he came and tried to strech the cloth back but the ripples and wrinkling are worse than before. The sofa cushion seats were replaced because when sitting on them they sunk down quite a bit. Needless to say, we are totally dissatisfied with all 3 pieces and the workmanship.Desired Settlement: We no longer want a replacement as this problem could occur again. The only solution we expect is a full refund of the purchase price. this problem has been going on for about 4 months.
La-Z-Boy Furniture Galleries Rating
Address: 8647 Pulaski Hwy, Rosedale, Maryland, United States, 21237-3007
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