La-Z-Boy Furniture Galleries

In response to *** *** complaint*** picked out a vehicle at another dealership and we facilitated in the financing of this vehicleHe purchased this vehicle through our subprime financing to establish better creditAfter he checked out the vehicle he made a list of things to
repair which have been doneThe vehicle later developed a noise and was diagnosed by *** ***Since the vehicle had no manufacturers warranty we had it fixed by a licensed mechanic who fixed what *** *** had told us to fix*** was trying to get the repair done under there goodwill policy until *** called them and told them the car was no good and then they denied any claimThe noise was in the timing chain and because *** did not even want to pay the deductible on the warranty we paid the remainer of the bill not covered by the warrantyThe vehicle then needed a separate repair and another part was replaced and again he paid nothingLooking under the car it was clear that it had been driven in a very muddy area and not being taken care ofDuring these repairs he drove a service loaner at no chargeIt was at this time that we offered to take the car on trade however since he got the vehicle he has neglected in paying many of his bills and now because of his credit is unable to get a carThe last time he was in he said he was going to stop paying for it and get it reposessedWe did not pick out the vehicle and simply did the financing as *** was well aware of us doing the financing to reestablish his creditWe paid for some of his repairs as he lead us to believe once he fixed his credit situation he would be buying more cars from us which he has failed to do

The thee pieces of furniture we purchased was substandard! After numerous attempts to repair it, they developed and attitude and said, it was normal!
On May 28th, 2016, we ordered two recliners, and a love seat, under contract number *** in the amount of $3164.90! The entire amount was paid in full at time of purchase by Discover Card! We ultimately took delivery in August! After a few weeks of use, both recliners started squeaking and cracking noises, and the love seat developed numerous fuzz balls We have had numerous visits from their service technician, ***, between Septand Jan2017! After numerous attempts to repair it, the technician said the noises and the "piling" (their word) with the love seat, was for Laz-y-Boy furniture! *** told us to shave the love seat to remove the "piling"! Whoever heard of spending over $3K on furniture and then start shaving it within the first two months of ownership!
My husband then took the next step and cont

Chairs are poor quality with defective upholstery & paddingSeller will not accept returnCustomer service is terrible
Order date 11/28/Sales ticket number X-XXXXXCharlotte high leg recliners
Received chairs in January Reported upholstery problem early the following week Response time for technician to investigate was more than weeksTechnician filed report but company did not follow up I called again and they said they would send another tech in weeks I asked for a supervisor to get an earlier date They said they would get back to me but didn't I visited the store and spoke to the manager, *** Gallardo He said he would raise the issue and agreed that the chairs should be same quality as what is in the showroom He did not get back to me but customer service called in few days and gave me an even later appointment I went to the store and spoke to the MrGallardo again, reiterating that I was unhappy with quality of product and customer ser

I purchased furniture had to pay % in full before they would order furniture because it was not in stockstill don't have it
I just moved to Birmingham went to La-z Boy to purchase new living room set and Dining Room sethad to pay in full before the manager would order furniture which I didover Seven thousand dollarsLiving room furniture has been delivered tables are in but have not been deliveredI call every day and am told that they will deliver next day still don't deliverI ask for a refund was told it was a special order and they don't refund for that

Delivered faulty chair for disabled elderly woman Replacement delivery requested hours after delivery and not delivered for days
Chair purchased for elderly disabled woman Delivered on 7/ Hours later reported to Lazboy the chair would not return to straight position Told deliver another by Saturday After repeated calls all day Saturday was told by store it would be delivered that day Manager of Warehouse said would be delivered by pm Chair not delivered Promised again a delivery Monday first thing When called once again was told it would be delivered later afternoon as she last on list Sick to death of trying to ensure it delivered on Saturday to be told untruths Not a way to manage Customer expectations especially when the company delivered a bad chair Have purchased at least chairs in family from this store - no more

Refund was not received for a year DRY warranty on a leather loveseat that was returnedWarranty brochure indicates full refund from retailer
I am filing this complaint after being unsuccessful at resolving my recent problem with LA-Z-BOY concerning the refund for a year DRY warranty.We purchased a leather couch and loveseat on June 19, 2018, from the GREYSTONE LA-Z-BOY store in Birmingham, AlWe were convinced to also purchase a 10-year dry warranty on both items The one for the couch was $and the one for the loveseat was $ Both warranties were from Ultra ShieldThe order number is for Thomas Sanders.The items were delivered on June 23.The loveseat was too large for the room, so I called on June to let them know I was returning itThey could not do a pickup that weekSince, we had a trip and event planned for our 50th wedding anniversary, the store manager said it would be okay for the pickup of the loveseat to wait until we returned
On July 5,

I am not satisfied with my product and have had nothing, but problems
I bought a loveseat and sofa set from Lazy BoyI have not been satisfied with the product I receivedJust a month after I bought these sofas the frame of my loveseat brokeI called Lazy Boy and they came to look at the issueThey saw that the frame was broken so they ordered a new oneIt took about 4-and for the new frame to come inAfter the new frame arrived, they came and fixed my loveseatI was still having issues with my loveseatIt was rocking back and forth and wobbling side to sideThere was way too much movement in my unitThe cushion on the right side of my loveseat has excess fabric on the cushionI have the same problem with the middle of my sofaThe head cushion on my sofa is flatI called Lazy Boy with all these complaintsA representative came out to look at the problemsBefore he came out, I contacted corporate and told him of all my issuesHe told the representative to take pictur

I have forwarded this to the Madison location. They will be in touch.Just to clarify the screen shots...the fabrics selected on the Lancer versus the Jax are different which makes a difference in the price. In addition, specific fabrics on specific styles are offered from La-Z-Boy
at special pricing as well. Someone will be in touch. Sincerely,Jill ***

Terms and conditions of the product purchased {special ordered item under sales invoice 0527706EZZQ} do not allow the return of the item, based on the inabilty to maintain the product or exchanging of batteries.Please refer to the terms and conditions on the reverse side of the sales invoice

This is in response to the complaint submitted fo* *** *** on October 23, We apologize the customer has experienced frustration regarding her furniture and the service of the productUpon reviewing our service records, I see the customer had contacted us on April 5th, regarding
concerns with her sofa, loveseat and classic high leg reclinerService was set up and our technician inspected the product on April 7thAt the time of the visit, the technician determined the seat on the classic high leg recliner needed to be replaced and this part was orderedThe other concerns the customer experienced with her sofa and loveseat poly feeling too soft was not a defect with the product but are built as designedA couple of the cushions appear to receive more use than the rest of the cushions so they have softened or relaxed more than the other cushionsThe seat in the classic high leg recliner was replaced in July and it was determined further discussion regarding the sofa and loveseat cushions was needed; unfortunately, it appears our follow up on the sofa and loveseat did not occurThis matter has been reviewed currently and it was determined to replace the seat poly on the sofa and loveseatThe replacement poly parts have been ordered and should be available in approximately 4-weeksOnce the technician receives these parts, he will reach out to *** *** to schedule the installation of the poly parts and to discuss the maintenance on the seats to promote even wear on each of the cushionsThank you for bringing this matter to our attention and allowing us the opportunity to review this matter and offer a resolutionRegards, La-Z-Boy Incorporated

Regarding the replacement piece's for Mrs***, we have actually reordered her two recliners in fabric instead of leather and should be available for exchange in mid to late OctoberI will notify you when it's completed and she is satisfiedThank You, Tom Murray General Manager La-Z-Boy Furniture Galleries

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
phone response - company offered resolution.Regards, *** *** *** ***

I am not familiar with this caseI am concerned that the customer said they did not order “brown”I will call the customer to find out what color they thought they orderedI am also not familiar with this fabric as it is not shown on our store floorI can tell by the digits in the fabric cover
that this is a brown color or a very dark tanThe issue with the warranty can be explained by the fact that the warranty covers accidental occurrences of any rip,tear or staining of the fabricThis warranty is provided through a second partyIf the customer called the warranty company (Ultrashield) and said “I have a rip but don't know how it happened” they may deny the claimIf you do not have comprehensive coverage on a motor vehicle, and claim someone ran into you, but have no evidence, the insurance company is not going to pay.I will need to investigate this further with Ultrashield and La-Z-Boy Comfort Care to see if they have more info.We apologize for the situation with this customer, at the minimum of our store service, the customer should have been given some type of explanation

We have inspected *** *** chair, and have found that it is up to manufacturer standardsDue to her dissatisfaction with the recliner, I have spoken to *** ***, and La-z-boy will pick up the reclinerand give her a full refund. *** ***Service Manager

On August 30, *** *** Special ordered a chair in our Rochester storeIt was deliveredto her on October 6, 2017, at which time she signed for the delivery stating that is was in goodworking order and to her satisfaction.On October 11, Ms*** called Comfort Care, La-Z-Boy Service, and
complained that her chairwas uncomfortableThey told her that we cannot take the chair back as it was past the dayperiod after delivery given to cancel an order per the terms and conditions of the agreementthat Ms*** signedShe also signed the delivery receipt stating that she accepted thedelivery and was in good working conditionOn October she called the store to complain ofan odor in the chairWe placed a call to Comfort Care on her behalf, and after a visit to herhouse, it was determined to be at La-Z-Boy specifications and in perfect working condition.In Mrs***'s complaint, she states that we don't care about her lower back, but this couldnot be farther from the truthThe fact is, we cannot take back furniture that was specialordered and never when it is in their home for more than days.I have included all necessary documentation regarding this claim to support what we havereported is correctIf you have any questions regarding this matter, please feel free to call myoffice phone at ###-###-####,or email me at ***Sincerely,Thomas M***

Hello, The customer has attempted all channels and has accepted a resolution from our corporate and local levels after much litigation and the matter at hand has been resolved by both parties.” Thank you, Jake S*Director of Operations

Dear Revdex.com:Thank you for the letter from Ms***.Ms*** took delivery of sleepers and advised that she didnt like the seams on the backs and that the units were squeakingThe store and Comfort Care agreed to exchange these units at no cost to hernew sleepers were delivered on 05/10/On
05/14, Comfort Care was contacted and advised that the new units were squeaking as wellA technician was dispatched to the home on 05/The technician advised that the noise that she was experiencing was coming from the back area, where the top of the back is pulled over the frameThe noise is a compressiom noise, and it is not related to the wood frame or the mechanismThe technician inspected the all of the sofas connections and the noise was still presentThe customer was advised by the technician that there are no modifications that can be doneComfort Care sent this report over to the Product SpecialistThe squeaking that she is experiencing is not a manufactures defectAll of Ms***'s units are built as designed.Kindest Regards,La-Z-Boy IncorporatedAutumn W.Comfort Care Representative

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I would like Jake to contact my wife at ###-###-#### to arrange a time when he can stop by to see our couch
Regards,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
The company has still not provided a solutionIn the above statement the company has stated that I submitted pictures to them on the 21st of December, which is incorrectThe pictures were submitted to the company on December the 16thI received confirmation from the company on the 17th that they received them
I acknowledge that the company has stated that they need more time, however, I would like a resolution this year
I have given the company ample time as indicated by discussing matters with *** in September, taking items in to service in October, and then having to open this claim in NovemberTo not have a resolution or response of any sort, and it is nearly months later is absurdI also have concerns that the company is making statements that the pictures were sent on the 21st, when the pictures were sent to the company on the 16th of December and confirmed by them on the 17th re: receiptI have attempted to email *** at the company directly since the 17th, and other than the email confirmation on that date I have received no response and La-Z-Boy has still not provided any resolution to this situationI would appreciate a resolution provided by the 31st of December of 2015--I paid promptly and would expect the company to uphold their warranty and word promptlyI also have the expectation that the company would be honest with their dates, and information provided when responding to this claimI can provide forwarded, time stamped materials and information if necessary or warranted regarding dates and information submitted to La-Z-Boy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Complaint ID #***There was no time for me to answer this, having viewed it on 04/**/2016 - The business lied.There is NO scratch on the arm of the reclining chair. A photograph of the defective area is herewith enclosed. If in fact anything was signed it was with the understanding that the technician came to inspect the complaint. NOT even one complaint was resolved. The technician rubbed the back of the sofa with a clear fluid, after which time and it dried, the imperfection became more prominent. He absolutely did not correct it. He in fact stated it would disappear upon drying. A photograph is enclosed. It could be a chemical burn from where it was made.Please understand that I did not purchase floor samples. Each piece, I was told, would be made to order. The wait time was approximately months. I didn't expect any of the pieces to be defective.The area on the back of the couch is indented into the sofa. It is not a stain. It has the texture of a burn spot, which I pointed out to the technician, to which he responded "oh that can't be a burn". My couch is in the middle of the room. He stated it should be against the wall so that nobody would see it. Why, then are the commercials of couches in the middle of the room? This was none of his business anyway.The table did not have any small rub spots on the side wood and chrome, therefore, it needed no correction. This is the first I've heard of that; probably an act of laziness on the technician's part to prove to his superior that he actually did something. The table is cr***ed. 1/of an inch, no, each affected corner is 1/inch and noticeable all around or I would not have called. The top shelf is cr***ed approximately 1/inch. Photographs are enclosed.This dishonesty is unacceptable; however, a common practice with La-Z-Boy. I should have read about this company before making the purchase. Consumers DO pay attention to them.I am quite certain that, after viewing the photographs, you will see my claims to be valid, therefore eliminating this obscene offer of a $courtesy call. It is not one shelf that is cr***ed, it is two shelves, thereby involving the entire table. If the fabric cannot be found, the chair should be replaced as it was purchased to match the couch. If the table can't be fixed, it should be replaced.Once again. The response to my complaint was sent to me on 4/**/and I read it on 04/**/2016.The business' response is absolutely unacceptable and untrue. I was asked to sign a report that he was here, not that he resolved anything, as nothing was resolved. Another fine example of getting over a senior citizen.This matter really should not have been closed if I was notified on April *, 2016.Thank you for your attention.*** *** and/or *** ***###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***