La-Z-Boy Furniture Galleries

Jake,This e-mail is in regard to the complaint we filed with Revdex.com concerning the two recliners we purchased at LazboyYour response to us and Revdex.com was you wished to see the chairs personally and to contact you to set up a time you could come to our home to look at our concernsWe have tried numerous times to call you and you're never availableYour mailbox is full so we can't leave a message. Prior to us contacting Revdex.com, Jesus was scheduled to come out again on Aug7th to look at the chairs as they are showing even worse wearPer your statement to us and Revdex.com, we need you to come to get involved and come to our home and look at these chairsWe need someone who can make a decision after actually looking at the wear. Regards, *** *** *** *** ** *** *** ***

We are writing concerning a couch bought in April of this year and the subsequent problems we have had with La Z Boy and the right hand seat
April purchased the couch
May couch delivered
When the couch was delivered the left hand seat and center seat were fineThe right hand seat was not When sitting down our feet were on the floor on the left side, but about inches off the floor on the rightWe immediately brought this to the delivery men's attention
May called the Huntsville store and talked with ***We explained the problem and she said she would send someone out to look at the couch
June *** from La Z Boy came out and saw the problemHe said he would have the store order another seat
July Second seat cameWhen installed the handle that raises the recliner would not lock in place when reclined*** pulled material out from the back of the seat saying that it was blocking the handleThis left a wrinkle in the fabric when we were seatedWithin

February 8, 2017,On February 11, *** *** purchased a sofa from our *** ** store in the amount of $1,She also purchased a year fabric protection plan for the sofa.On March 7, 2017, Mrs*** came into our store to complain that the sofa was uncomfortable, she did not mention anything about an odor to usWe told her we were sorry we could not accept the furniture back, as it was past the day period after delivery given to cancel an order per the terms and conditions of the agreement that Mrs*** signedShe also signed the delivery receipt stating that she accepted the delivery and was in good working conditionIf she feels she has a service concern, she should contact Comfort Care, La-Z-Boy Service at ***.I have included all necessary documentation regarding this claim to support what we have reported is correctIf you have any questions regarding this matter, please feel free to call my office phone at ***, or email me at ***.Sincerely,Thomas ***General Manager La-Z-Boy Furniture Home & Decor*** *** *** ***
*** ** ***

La-z-boy has offer the customer replacement seats at no charge in the same cover,
as a corutesy as he is months outside the warrenty time frame. We are waiting to
hear from the customer
*** ***

Initial Business Response /* (1000, 5, 2015/11/11) */
Good Morning -
Per our store manager, Penny Smith, the customer special ordered a loveseat in a fabric that we do not stockSpecial orders are not returnable because it is something that the customer picked out personallyOur terms are
on the back of the invoices and are explained to the customer and the customer initials at the time of the sale
We are very sorry for the circumstances regarding this claim
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Any other furniture store would care enough for their customers especially when it involves a death that they would do what they could to help themMy husband was a Vietnam veteran who died from agent orangeI guess policies are more importantPlease people, do not shop la-zy-boy they don't care about you only the mighty dollar!

La z boy is stating I cannot cancel my order because I have a custom order ITS NOT a custom order They say I have to pay 25% restocking fee
Purchased a table from Stephen at La z boy on Thursday evening, Aug 30thHe was using text to help me complete this transactionBy Friday AM Aug I found another table I liked better for much less I immediately began calling Lazyboy at store opening on Friday to cancel my order No one answers the phone, messages can be left where customer service TEXTS you about the problem They promise Stephen will call back I got no responseWe have gone to the store, made repeated phone calls, where my husband was told the store manager and/or the regional manager would call us backNone f them have calledWe have been told we can have a refund but that we have to pay a 25% restocking fee In the contract I signed, it says you only pay restocking fees for custom ordersThis table was NOT a custom order Stephen has tried to tell us we hav

I purchased a leather sofa and loveseat Both pieces of furniture are lumpy and hard
I purchased a matching leather sofa and loveseat October Delivery was supposed to be November but was not made until February The loveseat was torn and Lazyboy did indicate they would replaceI indicated shortly after delivery that both sofas were lumpy and hard I was told by my salesperson that this could be repaired Lazyboy sent out a person February but they indicated they could not do anything about my complaint After contacting the store on March, the manager said he would get back with me on Mar 2016, I have not heard from him

Manager was rude regarding problem with deliveryGiven that, requested to speak with manager from another store when there was a product issue discovered after deliveryRequest was ignored Sales people were fine, pleasant, but will never purchase from this store again and not satisfied with product

Requested a full refund due to unacceptable quality product and poor customer service Three weeks and no response or refund of any kind
Purchased a sofa in late February with a sales pitch of no more than three week delivery time Finally, received sofa April however, the item was damaged beyond belief and filthy The delivery team actually recommended I reject the delivered item based upon damaged condition I went to the local store that day and was told they were closed, the sales person was on vacation and I could not call a manager for additional assistance, only the sales person could help me April I received a bill for the furniture I do not currently have, I was forced to dispute the charge to negate the minimum due payment I have since been handed off via email to the General Manager *** *** who has not so much as acknowledged my email yet I still have this $charge on my card and a $deposit with Lazyboy My order number is 3COVI The

A refund was given to the customer Is there anything else the Revdex.com needs to resolve this issue?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The smell is chemical smelling, not leatherAlthough the smell has dissapated a bit, my chair, in particular, stinks so bad that after sitting in it for 3-hours, my pants stunkI'm still getting watering eyes and headaches after sitting in the chair for more than an hour.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** And *** ***

Cushions on Lazy Boy leather recliner ordered for us does not look or fit like the cushions on the recliners in the showroom
We looked at the recliners in the store several times before selecting style XXXXXX, however they did not have one in black leather so we order one and paid 1/of the purchase price $on Visa card on 2/14/ We went to the store on March to pick up the recliner When they took it out of the box we saw or spots on the leather They said it was probably glue and they would remove it We also saw where the cushions appeared to be too small as you could see a light colored fabric around the edges on both ends of the cushions The sales rep *** *** said they was nothing they could do about the cushions we had to take it as is We again told her we did not want the chair and she called the manager, *** *** They agreed that the light fabric was visible around the cushions He said he would check with Lazy Boy and would call us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The reports were made to Lay Z Boy during the one year warranty period The merchandise is defective and I should NOT have to pay a service fee if reported during the one year warranty period It is their responsibility to fully honor their warranty Since I have provided photographs, this should not be a problem Under no circumstances is this acceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

When our neighbor's house was burglarized, we knew who to call - Automation Specialists, long-time business associates and friends The installation was arranged quickly, much to our relief, and subsequent service has been excellent Once when we made an error setting the alarm as new users, it was reassuring to have a prompt call from the company to make sure we were okayAs we all age and have health issues, it's a huge comfort to know that someone is looking out for us! Thank you!

Hello,I am very sorry that the customer is unhappy with La-Z-Boy as a whole I did attempt to correct the issues stated below but was refused in attempt to show up to the customer home I think there is slight miscommunication regarding the noise issue It is a typical La-Z-Boy characteristic to have the mechanism make noise when it is coming down to rest position The noise that the customer initially brought to my attention was regarding the mechanism, when instead it sounds like the wood frame assembly was the culprit It was brought to my attention that the customer had the issue corrected outside of my knowledge when I attempted to go to his home Nevertheless, I did offer to the customer that we were here to assist if still needed in the future and that offer still stands I did also let the customer know that I am sincerely apologetic for his experience and what he is going through I am also deeply sorry that I am unable to offer any solution at this point because the customer has refused to allow me to correct any issues since I have been made aware of this situation Sincerely,*** ***Director of OperationsLazboy Furniture Galleries

Hello,This complaint has been resolved to the best of our ability It has been stated by the customer that the chair has been corrected and that our services are no longer needed at this point.Thank you,*** ***Lazboy Furniture GalleriesEdith BlvdNE, Bldg#3Albuquerque, NM

Dear Revdex.com:Thank you for the letter.Mr*** purchased his sofa on 07/26/and it was delivered 07/29/2015. La-Z-Boy offers a limited lifetime warranty on the parts of the frame, mechanism and springs, against manufacturing defects, for as long as the original purchaser owns the
product. Fabric, leather and standard foam padding have a one year warranty, against manufacturing defects, from the date of delivery of the furniture into the customer's homeElectrical parts are covered for years after the date of deliveryLabor to repair or replace most defective parts is covered for one year from the date of delivery of the furniture.The labor charge is 109.00+tax for up to one hour of repair time and is taken at the time of scheduling the technicianIf outside of the first year, parts to repair will be on a charge basis, and there is a $12.99+tax handling fee. Kindest Regards,*** **Comfort Care Representative

Consumer states that they have received the refund for their deposit but would like to note that they remain dissatisfied with the the manner in which the business handled the situation

COMPLAINT STATEMENT
Date: May 10,
By: *** * *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ***  
On April 27, a written agreement was entered into and signed by both parties, captioned above
The description of work was as follows:
Remove large oak tree in back yard
Cut up tree and haul away
Grind stump
The total cost, as stated, included all material and all labor, was in the amount of $
Also stated on the agreement was a required 50% deposit, which was paid in cash to MrH*** by Mr***, in the amount of $
MrH*** worked for approximately 2-hours on April and 1.5-hours on April 28, H*** cut down a minimal amount of easily accessible branches, in-between numerous cell phone conversationsH*** stated he had a helper, but he was in jail at the time and he needed to bail him

The sofa doesn't appear to have any broken parts.After sitting on the sofa for a few days we found that we both experienced pain - my lower back and leg, - my husband's neck and hands. We discovered this after using the sofa for a few days, 1/hour to hour at a time which was all the time
we could tolerate because of intense out gassingAs previously stated, we went to great lengths to provide air circulation around the sofa, as we were not able to be in the same room with it for approximately one week after deliveryThe possibility of returning the sofa never came up till we were able to use it.We are older folks, I am 72- this is an unfortunate situation.No one instructed us to read the small print on the sales slip, front or back. We were never told to sign the agreementWe never realized it was a matter of three days.Because we cannot sit comfortably on the sofa for more than to minutes without the result being painful, we find that it is not functioning as intended and is certainly not helping us to"Live Life Comfortably," La Z Boy's motto