Labrie Dance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Again, with the lies and slander First, the ‘in-depth’ investigation they describe is a complete fabrication and outright lieThey say it took several days hmm weird because the first time I brought up the claim was at 1:36pm on August [redacted] and I received a call from Joann (the claims representative) at 5:20pm the same dayAgain, these are not honest people(see my previous response for the what their in-depth investigation entails) Second, I think I made it pretty clear that if my wife saw the dumpster bang up our driveway and not the truck, we would be taking it up with the appropriate partyApparently, mgmt of this company is too dense to realize thatOnce again, I’ll reiterate, the truck lift on the a-one van lines operated Budget rental box truck damaged our driveway while backing upAnd again, I’ll reiterate, if we saw the dumpster damage our property (like the truck did) we would be filing a complaint with them Third, Jamal, on our call said his lift was down when he backed inHowever, he had a hard time getting a word in (as did all of us) because Joann spoke over him (and us) repeatedly and said there is no way the truck lift can be down in operation (i.ewhile backing up, in motion etc)When I told Joann that its 100% possible for trucks to be used with the lift down, she put me on the phone with her operations manager (i.esomeone who apparently knows the trucks inside and out)After explaining to him what happened, he corroborate Joann’s stanceHe said there is no way a truck can be backed up with the lift downWell that statement is simply not trueI’ve had several trucks come by to deliver furniture in the past week or soAsked every single one, if they could back up with the truck lift downEach one, with a befuddled look (because they didn’t know why I was asking), said yes, with the caveat that it’s not a good ideaI even called Budget (the third party truck A-One was using); they said it is possible, but not recommended OK, so apparently A-One van lines, in their infinite wisdom, are the only ones that believe a truck with its lift down cannot be put in motionAnd apparently they are sticking to that claim as "indisputable" And for those who will eventually read this, this is the owner responding to my complaintThis is the tone and rhetoric you can expect from an owner of an A rated company with “happy clientele and repeat customers and referrals” when you call them out for their wrongdoings ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ***

A One Van Lines IncBeing a five star moving company, booked the move for [redacted] based on the enclosed inventory list of items we contracted to relocate from [redacted] ***Our service contract was based on a total of items with a shipping rate of $ per cf x estimated volume of cf with a 8% fuel surcharge ,the base service quote was $1,244.16.Upon arrival of our truck the foreman assigned to the move did a complete walk through with [redacted] to inspect all of the items to be moved.Upon completion of the walk through and inventory confirmation of all of the items to be moved.Our foreman with the approval our office provided the consumer with a new written revised estimate prior to the loading of our truck based on the additional items being moved by the consumerAt this time [redacted] was given the opportunityto make a decision knowingly and intelligently, A One Van Lines provided a full copy of the order for service via e-mail on total of (16) Days prior to dispatching our truck out to service the move, provided all of the company billing structure info and service options to [redacted] giving her ample amount of time to review and fully understand the service package details prior to the move dateOur Foreman went over all of our company literature in person prior to the loading of our truck, [redacted] being of sound mind, authorized the commencement of labor & serviceif the consumer felt that any additional assistance in understanding the service package that the consumer committed to, the consumer was more than welcome to have asked our customer service department as many questions as required by the consumer for a follow up understanding of the service charges.Wherefore : A One Van Lines Inccontracted number one goal is to make all of our customer's happy to the best of our ability as we have fully for filled our obligation to the shipper as per our Binding order for serviceWe were under no obligation to make any contract adjustments after the service has been renderedIn an effort to provide the highest level of quality customer our office posted delivery on the date requested by the customer, and at the time of the delivery confirmation phone call ,the customer stated that she was not able to post the delivery balance payment that needed to be made in the form of cash or US POST OFFICE Money order, our office went on to explain to her we were unable to post the delivery without our driver receiving the full delivery balance amount due prior to the offloading of our truck as indicated in our order for service[redacted] went on to say she was not going to be able to pay her balance at this time our dispatcher Joseph explained to [redacted] that without payment our driver would be forced to return the shipment to our facility in New York or we would drop it at a local storage facility pending receipt of the delivery balanceAfter many phone calls to [redacted] from our dispatch department to confirm delivery, our office provided [redacted] with a relocation discount in the amount of $in an effort to help her to the best of our abilityWe are happy to process a claim for any damaged ite [redacted] Our service package dose include Basic Valuation Protection: $per lbsper article Basic coverage is available to all of our customers in the event any items were lost or damaged during the process of the relocation, as we give all of our customer’s up to days starting from the date of service to request and submit a claim form A One Van Lines Incin an effort to provide fair service to all customers sent [redacted] a claim from to be filed with our claims department for her lost item, with our company and will receive the full settlement amount that the consumer is entitled to base on the basic Valuation protection coverage policy

[redacted] contracted moving services from New Jersey to Kentucky Their original inventory of items to be shipped changed dramatically several times, growing larger with each change It was explained to them on more than one occasion that the final price was predicated on the size of their shipment and they fully understood this An oversized truck was dispatched to their residence on the The [redacted] received full packing services and an exclusive truck to transport their belongs to their new residence The truck dispatched was not a [redacted] states, a "small ***" which is the size of a large Van and not utilized ever in the Moving Industry but generally intended for DIY transporting The [redacted] apparently vastly underestimated in their description of items for transport, the amount of things they wanted to transport and thus the Revised Quote In fact, the [redacted] shipment could not fit onto the truck and necessitated a second truck Had it been communicated more precisely, this company would have dispatched two trucks to the site and additional moving staff It is not to this Companys benefit in any way to return a second day to the pilocation It is always preferable from the company standpoint to complete piin one day We do not in any way blame the customer, we understand the stress and confusion involved in undertaking a large relocation, but can only operate with the information provided prior to and requests made on the day of pick-up We transport as much or little as the customer instructs, which is precisely what transpired The delivery was made in as expedious a manner as requested on the first load; the majority of the shipment which was delivered directly and arrived two days later on the [redacted] of July, which was the day they requested delivery The second load, picked up on day 2, was a small shipment and was also was delivered timely Several attempts were made by this writer to speak with [redacted] , VM"s were left, but no call was returned The Bill of Lading was thoroughly reviewed and was correct No overcharge existed and all charges were fair and legitimate We are at a loss in understanding Mr [redacted] complaint and would like very much for him to return our calls

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: This matter is not closedMy apologies for not replying sooner since I was unaware of your stringent timeline processIn regards to my cases; They purposely and with malintent? lied on the phone as your emails have indicated, your business is nothing more than an intermediary that is otherwise powerlessThey misled me, lied as to the covered charges abs then covered up and withheld the sakes employee from me being to speak to herTo recap the company -quoted me a low rate and in the conference call in which the deal was agreed to the company had 1-size of all furniture? 2-pictures of furniture 3-number of boxes 4-size of boxes 5-quantity of boxes -the company said the quote was all inclusive of packing material -when the company showed up to my house, they did not tell me of full actually trumped up charges until all my belongs were ALREADY loaded in the truck and in THEIR possession Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: This is a moving scam and a threat to any consumer that uses this company.? I cannot accept the explanation that was provided.? Please responds to the facts and evidence presented below.I have attached documentation to validate the fraudulent inducement by Aone Vanlines.? This information justifies this complaint and the request for refund.? Aone Vanlines used the inventory lists from two separate accredited moving companies, Mayflower and Allied.? Both of these firms sent representatives to my home to inventory the items to be moved.? I have attached both inventory lists and that of Aone Vanlines.? Both Mayflower and Allied independently and separately observed roughly the same cubic feet and weight of the shipment.? All three match on item count and cubic feet (~cu) and weight (~19,000)? Quoted from live walk through inventoryMayflower? ? ? ? ? ? ? ? ? ? ? ? Allied? ? ? ? Aone quoted? ? ? ? Aone actualCubic feet? ? ? ? ? ? ? ? ? ? 2,806? ? ? ? 2,914? ? ? ? ? ? ? ? 2,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 5,000Weight ? ? ? ? ? ? ? 19,642? ? ? ? 18,? ? ? ? ? ? ? ? ? ? ? 18,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ??**Supporting docs attached with witness contacts from [redacted] and Allied? On the move day, Aone vanlines , packed an identical inventory but charged for 5,cubic feet, double what they quoted and the two other reputable moving companies for the same itemized inventory at 2,cubic feet.? ? It seems that since Aone did the packing also, that they effectively “jumbo packed” to make the shipment larger in cubic feet to increase their fee.Please refund the difference between the accurate quoted price based on the detailed inventory list and the erroneous price that I, the consumer, was charged.? Thank you.? Attachments:Complaint email (unanswered) to Owner Josef C [redacted] Quote with Inventory from Aone van lines from sales guy Gene G M [redacted] Inventory Allied Inventory? ? Sincerely, [redacted] ?

We have reached out to [redacted] on multiple occassions to hear his complaint, discuss and come to a resolution with him, however he either does not answer the telephone or hangs up on us immediately each time we call as soon as we tell him we are calling from A One Van Lines We have done our very best but this individual is unwilling to speak with us It seems he just wants to defame our reputation If he truly wants to resolve his complaint with us then he must at least give us the courtesy of speaking to us We always want to satisfy our customers and will do our utmost to do this but we need to be given the opportunityTell us why here

[redacted] did not reach out to this office regarding his complaint but rather sent a complaint to the Revdex.com Had he read his contract and contacted us we would have sent him a "Claim Form" to file to seek compensation as per his coverage levels for any substantiated damages This Claim Form is then processed and investigated and finally after the Claims Review Board has reviewed and researched a compensation amount is offered We always ask that this be done as soon as possible after receipt of goods so that the claim can be verified This is the proper procedure and the correct channels to follow We sincerely apologize to [redacted] for any inconvenience however we had no way of knowing he had a complaint since he did not notify us directly and follow the procedure which would have expedited the outcome At this junction it is much more difficult to verify his complaint however we are happy to process his Claim He need only to call and request a Claim Form and we will begin the process and get it to the Claims Review Board as expeditioucly as possible

The Company immediately reached out to the customer in sincere attempts to address his concerns? He was given a discount of $to compensate him for any inconvenienceHe accepted this offer and stated that he would withdraw his complaint to the Revdex.comWe again apologize to him for any inconvenience and regret that we did not speak sooner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not ? satisfactory to me and the matter has not been resolved ? If it not my next action is civil suit.? Sincerely, [redacted] ?

I disagree Aone states "Definitively shows that the inventory originally presented by the shipper was changed at pick-up" and "There was a significant addition of items to be shipped added" What changed specifically? What were the significant additions? Both inventories (original and pickup) are the SAME!

A thorough investigation of this parties claims were conducted.? The allegations were not substantiated.? Throughout the course of the move as well as post piand delivery, the customer was extremely agitated and belligerent towards onsite staff members as well as office staff.? Both screaming and the use of profanities has been among the tactics used.? Additionally the customer has orchestrated a campaign to malign this company by having friends and relatives post bad reviews (findings of an independent investigation).? This Company has tried to work with the customer, has implored the customer to file a claim, to no avail.? There is a process, if the customer is claiming damages, this needs to be verified.? Since the customer has not filed a claim we are unable to investigate it.? As time lapses, that investigation becomes more and more difficultThis was repeatedly explained to the customer to no avail.? Staff were cursed at, screamed at and hung up on by the customer.? Regarding the claims of overcharge, on day of pithe items that the customer originally conveyed to be shipped, drastically changed.? The shipment was much larger than described.? Due to this, the quote was reissued, this was explained to and signed for by the customerThe claim of overcharge holds no merit and no refund is or will be due.? The customer however should file a claim for damages but must understand that this will be investigated to confirm the claim.? The customer needs to cooperate with this investigation so that we may process the claim.? We apologize for the inconvenience and await the claim.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [We are still missing many items as I told them on the phone, they have left messages which I have responded to both times and then they never get back to me As for the billing, they gave a quote and came in times higher than what was quotes When they got there we had no choice as we needed to move These people are scam artists and seem to have a very polished routine for taking advantage of consumers.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To date there is no resolve to my complaint; as a matter of fact once the company got paid an additional nearly $cash money over the original estimate (before it was due) they dropped contact with meI haven't called them since because, I know when I've been run over by a steam rollerThe entire ordeal was seriously rushed with no review of contract beforehand.The around was inflated immediately after my belongings had been loaded onto their truck. Next, the pushed page after page in front of me saying; "sign this, "initial that" etcI even have a cancelled check showing that I paid a personal check requested by their A Ones driver for "gas" as I was told was necessaryThe calls that were made started coming less than hours later and were within the same hour of my arrival to my new out of state residence.Only because the cost of service had been so inflated was I unable I to afford delivery of my items on the original delivery date of May *, I arrived to my on Sunday April **, around 5:pm and my cell phone began ringing and didn't stop until the next day when I "found a way" to get the moneyI was harassed and threatened that I need get the money, borrow it or whatever to prevent having my belongings dropped off to some storage facility in NCThat was never agreed uponI'd been told that I would call when I was able to pay the balance of the inflated amountI explained I don't know anybody here and have no one to call for moneyThere was no consideration in their tone; (Joseph was the major player, among othersI told them I am a senior citizen on a fixed income and could pay them with SocSeccheck on the 2nd Tuesday in May(same thing I'd told before they drove away with my items and upon which we agreed)They would not hear of it and suggested I get the money, figure it out, borrow the money or whatever had to be doneUltimately, I begged the money from a cousin back in NJ and I am still paying her. To add insult to injury the company lost my professional art supplies worth $3-500; I am told they would look into it but I never heard anymoreWhen I followed up they laughed and said the items are only worth $if I'm lucky but more likely $18, because I packed it myself and because they would only consider reimbursement based on the size of the box and not on the content I was never offered insurance on my items; there was absolutely no discussion of such. I just feel like I got really scammed with a company that has no good intent to make things right and no regard for the consumerId be willing to bet there is a history of this sort of underhanded business practices with this company. In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are very sorry to hear of our customer’s frustration and apparent misunderstanding of her contract and quote We apologize for any inconvenience and truly wish that she understood the documentation that was sent to her Anything that was not clear to her could have been easily explained in a phone call Our staff do their utmost to communicate to our clientele, in a simple and clear manner, all the fees involved in the move process as well as the procedure followed Unfortunately this customer did not comprehend the explanation given verbally as well as in writing At no time did any member of this company “lie” to our customer either verbally or in writing We are not “brokers” and this is documented and can be easily verified If our customer had the knowledge to contact the Revdex.com it would seem she would be able to verify quite simply that WE ARE NOT BROKERS We are a Moving Company Our staff wearing our uniform driving our trucks with our logo on it came to her residence and picked up her belongings There was never a lie regarding delivery date nor price All was explained, verbally and in writing Again we apologize that the customer did not comprehend and did not ask more questions if this was the case Our staff are available and always ready to answer questions The price of the move is contingent upon the size of the shipment Again this was explained to the customer verbally and in writing We do our very best to approximate the size of shipment based on the customers information however on the day of piquite often the items to ship are not always as the customer originally informed us The customer told us in writing that she wanted her belongings ASAP This is documented We complied and made delivery ASAP When the customer was not ready to accept delivery we had no other option than to either put her things in storage with a local moving/storage company or return them to NY The customer wisely opted to have her things left in a storage facility We negotiated with that facility on her behalf for the most cost effective pricing and manner for her to receive her belongings Of course, since her things needed to be stored at destination a different company stored the customer’s items We are a NY based moving company We do not have offices and warehouses in all states Our offices and warehouses are located in NY We again apologize to this customer however we thought it was crystal clear to her that we were placing her belongs with a storage facility locally Packing services and materials are an additional charge and again this is clearly stated on her quote and was explained to her Blankets are free of charge and she received this There was no fee for mileage added to her bill It appears that the customer is confused as to the breakdown of charges and is having difficulty reading and understanding the paperwork We will be very happy to patiently explain again all charges to her if she wishes to call in Again we apologize however there are no grounds for any refund We upheld our contractual obligation to our customer fully at every step of the way There was no overcharge nor was anything done improperly at any phrase of the service and therefore no refund do Again, we are happy to once again explain all in as simple terms as possible to the customer if she choses to call us

I would like to explain the method of which Final Pricing is reached? This is explained in great depth and detail by our salesperson, explained in the written quote and again by the foreman on the day the items are picked up for shipment.? Please refer to the many quotes provided by [redacted] ***, specifically to the section labeled "SERVICES" as it reads:"The service includes:1) ? ? Disassembly of Furniture for Transport2) ? ? Reassembly of Furniture at Destination3) ? ? Loading and Unloading4) ? ? Room to Room Placement5) ? ? Minimum Valuation of cents per lbper article6) ? ? Mileage7) ? ? All applicable taxesNote: [redacted] This estimate is based on the list of items provided by you for transport and is based on average size[redacted] The final price will be determined by the actual cubic feet of your shipment, to be measured in your presence on the day of the move"I have enlarged the pertinent section for you? As was ? explained in writing as well as verbally to [redacted] ***, the pricing is predicated upon the actual size of the shipment, ? ie., the space it takes up in the truck? This, again, is measured in the customers presence on day of pick-up? The determinant of the Final Bill is 1) the cubic feet size of the shipment and 2) the price per cubic foot, which is a constant? [redacted] was free to ship as much or as little as he wanted on the day of move? Had he preferred to ship a smaller shipment this was his prerogative and the price would have adjusted to reflect this.? Inventory provided by the customer prior to the move is for the purpose of getting an idea of size? As we explain to all customers, bottom line is the ACTUAL SIZE of the shipment? The Inventory, of course is important, and only as accurate as the customer provides but bottom line is the SIZE OF THE SHIPMENT? This was repeatedly explained and agreed and signed off on by [redacted] ***.Attached are the documents reflecting the final inventory list and bill of lading on the day of the move.? [redacted] phone conversation with the company lasted well over one hour during which [redacted] yelled, used expletives and insulted female? managers.? Repeated polite requests were made to [redacted] to tone down his language and demeanor and discuss his? dissatisfaction.? At no time was his wife called a "liar" by anyone at this company and each time he made this accusation it was countered with "we have not called your wife a liar".? His accusations? are truly? unfounded and? this finding was a result of an indepth investigation which lasted several days and not? as described by [redacted] ***.? ? [redacted] called in to complain about his driveway damage well over one week after it occurred and insisted that it was witnessed by his wife and the contractor whose dumpster was in the driveway and who moved the dumpster on the day of delivery.? It was extremely unusual that no report to this company was made immediately, the following morning or even a day later.? ? The moving truck which delivered? his items did not and could not possibly have damaged [redacted] driveway since it is inoperable when the lift is? lowered.? This was repeatedly explained to [redacted] to no avail.? ? When asked why only after more than a week he decided to inform this company of such damage when "it was witnessed by his wife and his contractor (responsible for the dumpster)" he had no logical answer to provide and accused staff of calling his wife a "liar".? The driver, Jamal, clearly stated? to [redacted] that the truck did not damage anything and? informed him that the dumpster was responsible for the damage since it was dragged.? It is? indisputable that the damage was caused by the dumpster and that? after that company would not take responsibility, [redacted] attempted placing blame on this company.? We are sorry that [redacted] driveway was damaged, but cannot take responsibility for a damage we did not cause and suggest he resolve this with the responsible? party.? ? His description of his move is? inaccurate, his inventory did change and the changes were made by him as is documented.? We? anticipated the tone and rhetoric? of [redacted] response ? since? he repeatedly stated his intention to? "Trash the Reputation of the Company".? We are very sorry that [redacted] had a bad relocation experience and it is clear that there are more than one company he is dealing with which can be stressful.? We are more than happy to accept blame for any loss/damage we are responsible for, happy to process a claim for [redacted] ***, however it must be factual and? the? voracity of such a claim proven.? At this juncture, this company has not acted in any questionable way.? Again, we cannot take responsibility for? damages we did not cause nor can we take responsibility for [redacted] shipment size.? He was welcome to ship as few or as many items as he wished and this was relayed to him.? ? We make all attempts to please and accommodate our clientele in every way possible.? We generally are able to do this and have a large customer base of happy clientele and repeat customers and referralsWe cannot and will not,? however,process claims which are not factual and will not be intimidated by [redacted] ***? threats to malign the company and its reputation? based on compensation claims.? Again, we are sorry this individual was unhappy and hope that he is happy and less stressed with his relocation after all is complete for him?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is a moving scam and a threat to any consumer that uses this company I cannot accept the explanation that was provided Please responds to the facts and evidence presented below.I have attached documentation to validate the fraudulent inducement by Aone Vanlines This information justifies this complaint and the request for refund Aone Vanlines used the inventory lists from two separate accredited moving companies, Mayflower and Allied Both of these firms sent representatives to my home to inventory the items to be moved I have attached both inventory lists and that of Aone Vanlines Both Mayflower and Allied independently and separately observed roughly the same cubic feet and weight of the shipment All three match on item count and cubic feet (~cu) and weight (~19,000) Quoted from live walk through inventoryMayflower Allied Aone quoted Aone actualCubic feet 2, 2, 2, 5,000Weight 19, 18, 18, ??**Supporting docs attached with witness contacts from [redacted] and Allied On the move day, Aone vanlines , packed an identical inventory but charged for 5,cubic feet, double what they quoted and the two other reputable moving companies for the same itemized inventory at 2,cubic feet It seems that since Aone did the packing also, that they effectively “jumbo packed” to make the shipment larger in cubic feet to increase their fee.Please refund the difference between the accurate quoted price based on the detailed inventory list and the erroneous price that I, the consumer, was chargedThank youAttachments:Complaint email (unanswered) to Owner Josef C [redacted] Quote with Inventory from Aone van lines from sales guy Gene G M [redacted] Inventory Allied Inventory Sincerely, [redacted]

Dear Revdex.com: I would like to let you know A one van contacted immediately after I submitted my complaintI spoke to Joseph L [redacted] & Eric L [redacted] who were very professional and apologeticI am happy with the way they handled my complaint and certainly I will use them again in the futureA one van is very legitimate company with professional staff working thereI highly recommend any one to use them for local or long distance I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

A One Van Lines IncBeing a five star moving company, booked the move for *** *** *** based on the enclosed inventory list of items we contracted to relocate from *** ** *** ** *** ** ***Our service contract was based on a total of items with a shipping rate of $
per cf x estimated volume of cf with a 8% fuel surcharge ,the base service quote was $1,244.16.Upon arrival of our truck the foreman assigned to the move did a complete walk through with *** *** to inspect all of the items to be moved.Upon completion of the walk through and inventory confirmation of all of the items to be moved.Our foreman with the approval our office provided the consumer with a new written revised estimate prior to the loading of our truck based on the additional items being moved by the consumerAt this time *** *** was given the opportunityto make a decision knowingly and intelligently, A One Van Lines provided a full copy of the order for service via e-mail on 04/**/total of (16) Days prior to dispatching our truck out to service the move, provided all of the company billing structure info and service options to *** *** giving her ample amount of time to review and fully understand the service package details prior to the move dateOur Foreman went over all of our company literature in person prior to the loading of our truck, *** *** being of sound mind, authorized the commencement of labor & serviceif the consumer felt that any additional assistance in understanding the service package that the consumer committed to, the consumer was more than welcome to have asked our customer service department as many questions as required by the consumer for a follow up understanding of the service charges.Wherefore : A One Van Lines Inccontracted number one goal is to make all of our customer's happy to the best of our ability as we have fully for filled our obligation to the shipper as per our Binding order for service. We were under no obligation to make any contract adjustments after the service has been renderedIn an effort to provide the highest level of quality customer our office posted delivery on the date requested by the customer, and at the time of the delivery confirmation phone call ,the customer stated that she was not able to post the delivery balance payment that needed to be made in the form of cash or US POST OFFICE Money order, our office went on to explain to her we were unable to post the delivery without our driver receiving the full delivery balance amount due prior to the offloading of our truck as indicated in our order for service.*** *** went on to say she was not going to be able to pay her balance at this time our dispatcher Joseph explained to *** *** that without payment our driver would be forced to return the shipment to our facility in New York or we would drop it at a local storage facility pending receipt of the delivery balanceAfter many phone calls to *** *** from our dispatch department to confirm delivery, our office provided *** *** with a relocation discount in the amount of $in an effort to help her to the best of our abilityWe are happy to process a claim for any damaged ite*** Our service package dose include Basic Valuation Protection: $per lbsper article Basic coverage is available to all of our customers in the event any items were lost or damaged during the process of the relocation, as we give all of our customer’s up to days starting from the date of service to request and submit a claim form. A One Van Lines Incin an effort to provide fair service to all customers sent *** *** a claim from to be filed with our claims department for her lost item, with our company and will receive the full settlement amount that the consumer is entitled to base on the basic Valuation protection coverage policy

Wev have been in touch with *** ***, have called him and spoken to him repeatedly in attempts to satisfy him From the perspective of the Company we have and are doing everything in our power to work with our customer and pride ourselves for ensuring that this policy is upheld always

The customer contracted this company to transport his his belongings interstate Prior to contracting he reviewed all terms of the service on several occassions with our salesstaff Additionally, he was sent an email quote as well as order for service which both contain, in very simple
understandable terms a description of the service and charges It clearly states that in the event that the destination address cannot accomodate access for foot trailer (clearance) then a shuttle would be necessary The cost for shuttle in very simply and clearly written Shuttles are utilized industry wide There is absolutely NO OTHER OPTION unless the customer is able to bring a smaller truck to meet the tractor trailer Occassionally, customers elect to bring their own shuttle This is STANDARD PRACTICE and certainly not at *** *** states "shady" This was not only provided to him in writing, in PLAIN SIMPLE LANGUAGE but repeatedly explained to him in many very numerous and lengthy phone calls Every member of this office SPOKE to him at least times! There is no profit to the Moving Company when a shuttle is needed From the standpoint of the moving company it is preferable that this not happen It necessitates that the company rent a shuttle truck and pay the movers additinal labor hours to perform 3x's more work No one profits THIS WAS EXPLAINED TO ** *** OVER AND OVER AND OVER AGAIN to no AVAIL All paperwork explained this is VERY PLAIN SIMPLE LANGUAGE, one just needs to read it In *** ***s case, even that was not necessary since staff repeatedly explained and read it to him *** *** was offered additional insurance for his move This is purchasedHe declined on more than one occassion This also is written on his quote, order for service and Contract in PLAIN SIMPLE ENGLISH Again, in *** ***s case our staff members repeatedly explained this Had he purchased additional insurance then he would receive replacement of his TV He opted for cents per lbper article which is Valuation and FREE with his move When *** *** called in that his TV had a crack he was sent a Claim Form Valuation of his TV was not $200, it was actually lower, however *** *** continually called AND YELLED AND COMPLAINED tO APPEASE HIM IT WAS DECIDED TO OFFER HIM $ HIS TV WAS AN OLDER MODEL AND USED It unfortunately is not valued at the $he claimes he paid YEARS AGO This Company at NO TIME DID ANYTHING IMPROPER AT NO TIME WAS THERE EVER ANY SHADINESS and it is an insult that *** *** had the audacity to use such terms His complaint IS COMPLETELY UNFOUNDED AND MERITLESS We are happy to compensate him $and not a cent more We ask that he inquire anywhere he choses, about Shuttles so that he understands that this Company at no time did anything other than service him properly.