Labrie Dance

*** *** *** did not reach out to this office regarding his complaint but rather sent a complaint to the Revdex.com. Had he read his contract and contacted us we would have sent him a "Claim Form" to file to seek compensation as per his coverage levels for any substantiated damages.
This Claim Form is then processed and investigated and finally after the Claims Review Board has reviewed and researched a compensation amount is offered. We always ask that this be done as soon as possible after receipt of goods so that the claim can be verified. This is the proper procedure and the correct channels to follow. We sincerely apologize to *** *** for any inconvenience however we had no way of knowing he had a complaint since he did not notify us directly and follow the procedure which would have expedited the outcome. At this junction it is much more difficult to verify his complaint however we are happy to process his Claim. He need only to call and request a Claim Form and we will begin the process and get it to the Claims Review Board as expeditioucly as possible

In the case of this complaint, the customer attempted to place responsibility on this company for causing a damage which it was not responsible for causing nor remotely related to the service. When the customer received the findings of a complete investigation, which in
fact showed that another company hired by him was almost certainly responsible, he became irate. He then looked for other avenues of complaint/recourse and he stated his intention of doing so. The customer repeatedly changed the inventory of the items he planned to transport prior to his move. The price for transport is predicated upon the size of the shipment, therefore with each change in inventory, the price will adjust accordingly. The fact that the customer's shipment was much much larger than he originally communicated, is through no fault of the company. This company will ship as few or as many items as the customer requests, however the price will reflect this, as was repeatedly explained to *** ***. The pricing for the service was exactly as was quoted originally, which was based on a smaller size shipment. The shipment size grew as the customer added items to ship, this in turn caused the total price to increase however the base price per cubic feet of space did not. When shipments change, a Revised Quote is given and this is appropriate and correct A Revised Quote is given only when the shipment contents/size change (increase or decrease). Revised quotes are given with each change and actually the fairest and proper way for a company to operate. The number of Revisions is a result of the number of times the customers changes the inventory. *** *** bill was reviewed thoroughly and all was correct and precisely calculated based on the size of shipment and services provided. At the time of the piand at the time of the delivery, the customer communicated no complaint or dissatisfaction with the price or service. Only weeks later did he email his complaint which was immediately investigated and responded to. ** *** was informed that if he had any legitimate claim he should most certainly contact this company and we will absolutely process a legitmate claim. At this company, we take pride in the service we provide and make all efforts to ensure that our customers are happy with the service and completely satisfied. Our business is based on repeat customers and referrals. If there is a complaint we make it our business to react and resolve/compensate properly and quickly. In the case of *** *** it was very apparent that there was absolutely no grounds to his complaint other than to attempt to place the blame for an unrelated issue on this company. We again reiterate we are more than happy to process any legitimate complaint, take responsibility where due and compensate when due. The complaint of *** *** has no merit and therefore no compensation is due. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This has been partially resolvedI have accepted the $offer as they had jacked up the price more than double to the original estimateThey promised to deliver the household stuff in - daysIt has been close to a month now and I have not yet heard of a delivery date from the companyI have tried to reach them repeatedlyI have incurred additional expenses due to the delayThey need to deliver it soon and provide a reasonable compensation for the delay, which has caused us a great deal of inconvenience and additional expense
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** *** *** *** Regarding Complaint #*** This complaint has been processed and satisfied Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is a moving scam and a threat to any consumer that uses this company. I cannot accept the explanation that was provided. Please responds to the facts and evidence presented below.I have attached documentation to validate the fraudulent inducement by Aone Vanlines. This information justifies this complaint and the request for refund. Aone Vanlines used the inventory lists from two separate accredited moving companies, Mayflower and Allied. Both of these firms sent representatives to my home to inventory the items to be moved. I have attached both inventory lists and that of Aone Vanlines. Both Mayflower and Allied independently and separately observed roughly the same cubic feet and weight of the shipment. All three match on item count and cubic feet (~cu) and weight (~19,000) Quoted from live walk through inventoryMayflower Allied Aone quoted Aone actualCubic feet 2,806 2,914 2, 5,000Weight 19,642 18, 18, ??**Supporting docs attached with witness contacts from *** and Allied On the move day, Aone vanlines , packed an identical inventory but charged for 5,cubic feet, double what they quoted and the two other reputable moving companies for the same itemized inventory at 2,cubic feet. It seems that since Aone did the packing also, that they effectively “jumbo packed” to make the shipment larger in cubic feet to increase their fee.Please refund the difference between the accurate quoted price based on the detailed inventory list and the erroneous price that I, the consumer, was charged. Thank you. Attachments:Complaint email (unanswered) to Owner Josef C*** Quote with Inventory from Aone van lines from sales guy Gene G M*** Inventory Allied Inventory
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As far as me contacting A One Van Lines I did first contact your employee *** and spoke to him directlyI tried to speak with him and he became belligerent and you can read below what took place.Inbox*** ** *** ***
***
* *** *** ** *** *** *** *** ** *** *** ** ***
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are currently in communications with the customer and diligently working with him to resolve issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As far as me contacting A One Van Lines I did first contact your employee *** and spoke to him directlyI tried to speak with him and he became belligerent and you can read below what took place.Inbox*** ** *** ***
***
* *** *** ** *** *** *** *** ** *** *** ** ***
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are currently in communications with the customer and diligently working with him to resolve issues

We have spoken to the customer and all is resolvedTell us why here

Attached is the Bill of Lading Revised Written Estimate Inventory - pages Bill of Lading - charges for service, signed and agreed to by shipper Inventory - Definitively shows that the inventory originally presented by the shipper was changed at pick-up. There was a significant addition of items to be shipped addedRevised Written Estimate - signed and agreed to by the shipper. This document rescinded the original estimate due to the significant change in the shipment originally described and the actual shipment to be transported. As the documents undeniably show, the shipment that *** *** contracted this Company to transport for him was significantly larger than he originally indicated. Upon pithis was duly noted and acknowledged by the shipper. A new estimate was given to which the shipper agreed and signed forThere is no refund due

Attached is the Bill of Lading Revised Written Estimate Inventory - pages Bill of Lading - charges for service, signed and agreed to by shipper Inventory - Definitively shows that the inventory originally presented by the shipper was changed at pick-up. There was a significant addition of items to be shipped addedRevised Written Estimate - signed and agreed to by the shipper. This document rescinded the original estimate due to the significant change in the shipment originally described and the actual shipment to be transported. As the documents undeniably show, the shipment that *** *** contracted this Company to transport for him was significantly larger than he originally indicated. Upon pithis was duly noted and acknowledged by the shipper. A new estimate was given to which the shipper agreed and signed forThere is no refund due

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I am now working with Joanne to try and resolve this issue I think we are making progress and feel that we are now both working towards a solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer contacted this office several times, extremely agitated. Her allegations were investigated and repeated phone calls made to her, however she did not answer her phone nor was there any option to leave a voicemail since her mailbox was full. She finally called back, again
very agitated and was very difficult to speak with. The Credit Card she alleges was charged twice, was never charged twice, as the attached email from our bank confirms. Repeated attempts to explain this to *** *** were unsuccessful. We requested she call her bank so that they could confirm to her that her card was not charged twice, however for some reason, unbeknownst to us, she was reluctant to do this *** *** complains that the movers arrived late. When reserving any move, as was explained to *** *** when she contracted her move, there is a window for arrival. All efforts are made to arrive timely. *** *** was moving out of an apartment in Manhattan. Unfortunately, Manhattan traffic and congestion it is not within our control. Our records indicate that the truck was delayed in extreme congestion in Manhattan. *** *** was contacted by this office and notified that the truck was running late. Our office logs confirm the phone call made by the secretary and the conversation with *** ***. We apologize again as we repeatedly did to the customer. We are more than willing to contact her building and explain this to them as well *** *** complains that the movers spent an inordinate amount of time locating the destination. Our records indicate that the only delay was caused by *** *** attempting to locate the entrance the truck was permitted to use. The movers only delay was waiting for *** ***. At no time was there ever any attempt to overcharge *** ***, she was unfortunately extremely annoyed throughout the move and difficult to speak with. The movers made every effort to please her however this apparently was useless. We apologize for any misunderstandings *** *** packed her own boxes. The movers make every effort to handle all inventory with care however they are unaware of how the items are packed. We offer the service of packing however *** *** preferred to do her own packing to save moniesIf items are packed improperly the responsibility remains with the owner. Any special instructions regarding the boxes should be pointed out to the movers. *** *** did not do this. She apparently was too stressed out about her move from the first moment the movers arrived. We again apologize *** *** was transporting several pressed wood items. Pressed wood items are extremely fragile and generally apt to breakage when transported, especially older pieces that have undergone multiple transports which in fact was the case. We do transport these items, however, at the owners risk. This was explained to *** *** by our Foreman, *** *** opted to transport the items at her own risk and signed a Waiver (attached) to this effect. Again, we apologize for any dissatisfaction This company is in no way biased towards women and is in fact an equal opportunity employer. Our staffing are comprised of members of all ethnicities and gender. It must be pointed out here that this type of accusation is unacceptable and defamatory. We have repeatedly told *** *** to file a Claim. A Claim was emailed to her on July *, 2015. We will gladly, as she has been told, process her claim and remit any due damage compensation as per the Legal Unit of this Company*** *** is aware that the coverage which was free of charge is cents per lbper article. She elected not to purchase additional coverage for her move. She again was upset at this and blamed this office for this as well. It is unnecessary for *** *** to state mistruths, which we can prove are untrue by irrefutable documentation. She should file a Claim. It will be investigated and processed. She will, however, not be given a Free Move. We always make every effort to please our customers and our motto is that the customer is always right. In this case, however, there are indisputable facts. We would have liked *** *** to have been happy with her service but doubt that this was at all possible regardless of the company or the movers Susan C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I am now working with Joanne to try and resolve this issue I think we are making progress and feel that we are now both working towards a solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sincerely sorry to hear that our customer was in any way disenchanted with our service We pride ourselves in doing our utmost to ensure customer satisfaction of which we have a proven record We are however at a loss to understand why our customer does not simply respond to our email and letter sent to her home which contain a claim form It is very simple to complete and return We prefer that claims are made as immediate after delivery as possible since we do reserve the right to send an adjuster to verify the claim This is difficult to do when time lapses We are happy to process her claim and have it reviewed by the "Claims Review Board" We must note that boxes packed by owner are covered at a set amount since no insurer will accept at face value the amount a claimaint requests less proof of the contents of the box and it's value Boxes packed and sealed by the owner prior to picannot be verified and the contents are unknown to usTo reiterate the events:Our service contract was based on a total of items with a shipping rate of $per cf x estimated volume of cf with a 8% fuel surcharge ,the base service quote was $1,244.16.Upon arrival of our truck the foreman assigned to the move did a complete walk through with *** *** to inspect all of the items to be moved.Upon completion of the walk through and inventory confirmation of all of the items to be moved.Our foreman with the approval our office provided the consumer with a new written revised estimate prior to the loading of our truck based on the additional items being moved by the consumerAt this time *** *** was given the opportunity to make a decision knowingly and intelligently, A One Van Lines provided a full copy of the order for service via e-mail on 04/**/total of (16) Days prior to dispatching our truck out to service the move, provided all of the company billing structure info and service options to *** *** giving her ample amount of time to review and fully understand the service package details prior to the move dateOur Foreman went over all of our company literature in person prior to the loading of our truck, *** *** being of sound mind, authorized the commencement of labor & serviceif the consumer felt that any additional assistance in understanding the service package that the consumer committed to, the consumer was more than welcome to have asked our customer service department as many questions as required by the consumer for a follow up understanding of the service charges.If our customer truly wishes to resolve this then we once again ask that she file a Claim with us We will honor the findings of the Claims Review Board and compensate our customer whatever is due based on their findings We once again apologize for any inconvenience

We have reached out to *** *** on multiple occassions to hear his complaint, discuss and come to a resolution with him, however he either does not answer the telephone or hangs up on us immediately each time we call as soon as we tell him we are calling from A One Van Lines. We have done our
very best but this individual is unwilling to speak with us. It seems he just wants to defame our reputation. If he truly wants to resolve his complaint with us then he must at least give us the courtesy of speaking to us. We always want to satisfy our customers and will do our utmost to do this but we need to be given the opportunityTell us why here

The Company immediately reached out to the customer in sincere attempts to address his concerns He was given a discount of $to compensate him for any inconvenienceHe accepted this offer and stated that he would withdraw his complaint to the Revdex.comWe again apologize to him for any
inconvenience and regret that we did not speak sooner

We are very sorry to hear of our customer’s frustration and apparent misunderstanding of her contract and quote. We apologize for any inconvenience and truly wish that she understood the documentation that was sent to her. Anything that was not clear to her could have been easily
explained in a phone call. Our staff do their utmost to communicate to our clientele, in a simple and clear manner, all the fees involved in the move process as well as the procedure followed. Unfortunately this customer did not comprehend the explanation given verbally as well as in writing. At no time did any member of this company “lie” to our customer either verbally or in writing. We are not “brokers” and this is documented and can be easily verified. If our customer had the knowledge to contact the Revdex.com it would seem she would be able to verify quite simply that WE ARE NOT BROKERS. We are a Moving Company. Our staff wearing our uniform driving our trucks with our logo on it came to her residence and picked up her belongings. There was never a lie regarding delivery date nor price. All was explained, verbally and in writing. Again we apologize that the customer did not comprehend and did not ask more questions if this was the case. Our staff are available and always ready to answer questions. The price of the move is contingent upon the size of the shipment. Again this was explained to the customer verbally and in writing. We do our very best to approximate the size of shipment based on the customers information however on the day of piquite often the items to ship are not always as the customer originally informed us. The customer told us in writing that she wanted her belongings ASAP. This is documented. We complied and made delivery ASAP. When the customer was not ready to accept delivery we had no other option than to either put her things in storage with a local moving/storage company or return them to NY. The customer wisely opted to have her things left in a storage facility. We negotiated with that facility on her behalf for the most cost effective pricing and manner for her to receive her belongings. Of course, since her things needed to be stored at destination a different company stored the customer’s items. We are a NY based moving company. We do not have offices and warehouses in all states. Our offices and warehouses are located in NY. We again apologize to this customer however we thought it was crystal clear to her that we were placing her belongs with a storage facility locally. Packing services and materials are an additional charge and again this is clearly stated on her quote and was explained to her. Blankets are free of charge and she received this. There was no fee for mileage added to her bill. It appears that the customer is confused as to the breakdown of charges and is having difficulty reading and understanding the paperwork. We will be very happy to patiently explain again all charges to her if she wishes to call in. Again we apologize however there are no grounds for any refund. We upheld our contractual obligation to our customer fully at every step of the way There was no overcharge nor was anything done improperly at any phrase of the service and therefore no refund do Again, we are happy to once again explain all in as simple terms as possible to the customer if she choses to call us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
To date there is no resolve to my complaint; as a matter of fact once the company got paid an additional nearly $cash money over the original estimate (before it was due) they dropped contact with meI haven't called them since because, I know when I've been run over by a steam rollerThe entire ordeal was seriously rushed with no review of contract beforehand.The around was inflated immediately after my belongings had been loaded onto their truck.? Next, the pushed page after page in front of me saying; "sign this, "initial that" etcI even have a cancelled check showing that I paid a personal check requested by their A Ones driver for "gas" as I was told? was necessaryThe calls that were made started coming less than hours later and were within the same hour of my arrival to my new out of state residence.Only because the cost of service had been so inflated was I unable I to afford delivery of my items on the original delivery date of May *, I arrived to my on Sunday April **, around 5:pm and my cell phone began ringing and didn't stop until the next day when I "found a way" to get the moneyI was harassed and threatened that I need get the money, borrow it or whatever to prevent having my belongings dropped off to some storage facility ? in NCThat was never agreed uponI'd been told that I would call when I was able to pay the balance of the inflated amountI explained I don't know anybody here and have no one to call for moneyThere was no consideration in their tone; (Joseph was the major player, among othersI told them I am a senior citizen on a fixed income and could pay them with SocSeccheck on the 2nd Tuesday in May(same thing I'd told before they drove away with my items and upon which we agreed)They would not hear of it and suggested I get the money, figure it out, borrow the money or whatever had to be doneUltimately, I begged the money from a cousin back in NJ and I am still paying her.? ? To add insult to injury the company lost my professional art supplies worth $3-500; I am told they would look into it but I never heard anymoreWhen I followed up they laughed and said the items are only worth $if I'm lucky but more likely $18, because I packed it myself and because they would only consider reimbursement based on the size of the box and not on the content I was never offered insurance on my items; there was absolutely no discussion of such.? ? I just feel like I got really scammed with a company that has no good intent to make things right and no regard for the consumerId be willing to bet there is a history of this sort of underhanded business practices with this company.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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