Labrie Dance

I disagreeAone states "Definitively shows that the inventory originally presented by the shipper was changed at pick-up" and "There was a significant addition of items to be shipped added"
What changed specifically?
What were the significant additions?
Both inventories (original and pickup) are the SAME!

Wev have been in touch with *** ***, have called him and spoken to him repeatedly in attempts to satisfy him From the perspective of the Company we have and are doing everything in our power to work with our customer and pride ourselves for ensuring that this policy is upheld always.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In the case of this complaint, the customer attempted to place responsibility on this company for causing a damage which it was not responsible for causing nor remotely related to the service. When the customer received the findings of a complete investigation, which in
fact showed that another company hired by him was almost certainly responsible, he became irate. He then looked for other avenues of complaint/recourse and he stated his intention of doing so. The customer repeatedly changed the inventory of the items he planned to transport prior to his move. The price for transport is predicated upon the size of the shipment, therefore with each change in inventory, the price will adjust accordingly. The fact that the customer's shipment was much much larger than he originally communicated, is through no fault of the company. This company will ship as few or as many items as the customer requests, however the price will reflect this, as was repeatedly explained to *** ***. The pricing for the service was exactly as was quoted originally, which was based on a smaller size shipment. The shipment size grew as the customer added items to ship, this in turn caused the total price to increase however the base price per cubic feet of space did not. When shipments change, a Revised Quote is given and this is appropriate and correct A Revised Quote is given only when the shipment contents/size change (increase or decrease). Revised quotes are given with each change and actually the fairest and proper way for a company to operate. The number of Revisions is a result of the number of times the customers changes the inventory. *** *** bill was reviewed thoroughly and all was correct and precisely calculated based on the size of shipment and services provided. At the time of the piand at the time of the delivery, the customer communicated no complaint or dissatisfaction with the price or service. Only weeks later did he email his complaint which was immediately investigated and responded to. ** *** was informed that if he had any legitimate claim he should most certainly contact this company and we will absolutely process a legitmate claim. At this company, we take pride in the service we provide and make all efforts to ensure that our customers are happy with the service and completely satisfied. Our business is based on repeat customers and referrals. If there is a complaint we make it our business to react and resolve/compensate properly and quickly. In the case of *** *** it was very apparent that there was absolutely no grounds to his complaint other than to attempt to place the blame for an unrelated issue on this company. We again reiterate we are more than happy to process any legitimate complaint, take responsibility where due and compensate when due. The complaint of *** *** has no merit and therefore no compensation is due. Tell us why here

The Company immediately reached out to the customer in sincere attempts to address his concerns He was given a discount of $to compensate him for any inconvenienceHe accepted this offer and stated that he would withdraw his complaint to the Revdex.comWe again apologize to him for any
inconvenience and regret that we did not speak sooner

Dear Revdex.com:
I would like to let you know A one van contacted immediately after I submitted my complaintI spoke to Joseph L*** & Eric L*** who were very professional and apologeticI am happy with the way they handled my complaint and certainly I will use them again in the
future. A one van is very legitimate company with professional staff working thereI highly recommend any one to use them for local or long distance I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** *** contracted moving services from New Jersey to Kentucky. Their original inventory of items to be shipped changed dramatically several times, growing larger with each change. It was explained to them on more than one occasion that the final price was
predicated on the size of their shipment and they fully understood this. An oversized truck was dispatched to their residence on the 7/**/15. The *** received full packing services and an exclusive truck to transport their belongs to their new residence. The truck dispatched was not a* *** *** states, a "small ***" which is the size of a large Van and not utilized ever in the Moving Industry but generally intended for DIY transporting. The *** apparently vastly underestimated in their description of items for transport, the amount of things they wanted to transport and thus the Revised Quote. In fact, the *** shipment could not fit onto the truck and necessitated a second truck. Had it been communicated more precisely, this company would have dispatched two trucks to the site and additional moving staff. It is not to this Companys benefit in any way to return a second day to the pilocation. It is always preferable from the company standpoint to complete piin one day. We do not in any way blame the customer, we understand the stress and confusion involved in undertaking a large relocation, but can only operate with the information provided prior to and requests made on the day of pick-up. We transport as much or little as the customer instructs, which is precisely what transpired. The delivery was made in as expedious a manner as requested on the first load; the majority of the shipment which was delivered directly and arrived two days later on the *** of July, which was the day they requested delivery The second load, picked up on day 2, was a small shipment and was also was delivered timely. Several attempts were made by this writer to speak with *** ***, VM"s were left, but no call was returned. The Bill of Lading was thoroughly reviewed and was correct. No overcharge existed and all charges were fair and legitimate. We are at a loss in understanding Mr*** complaint and would like very much for him to return our calls.

We are sincerely sorry to hear that our customer was in any way disenchanted with our service We pride ourselves in doing our utmost to ensure customer satisfaction of which we have a proven record We are however at a loss to understand why our customer does not simply respond to our email and letter sent to her home which contain a claim form It is very simple to complete and return We prefer that claims are made as immediate after delivery as possible since we do reserve the right to send an adjuster to verify the claim This is difficult to do when time lapses We are happy to process her claim and have it reviewed by the "Claims Review Board" We must note that boxes packed by owner are covered at a set amount since no insurer will accept at face value the amount a claimaint requests less proof of the contents of the box and it's value Boxes packed and sealed by the owner prior to picannot be verified and the contents are unknown to usTo reiterate the events:Our service contract was based on a total of items with a shipping rate of $per cf x estimated volume of cf with a 8% fuel surcharge ,the base service quote was $1,244.16.Upon arrival of our truck the foreman assigned to the move did a complete walk through with *** *** to inspect all of the items to be moved.Upon completion of the walk through and inventory confirmation of all of the items to be moved.Our foreman with the approval our office provided the consumer with a new written revised estimate prior to the loading of our truck based on the additional items being moved by the consumerAt this time *** *** was given the opportunity to make a decision knowingly and intelligently, A One Van Lines provided a full copy of the order for service via e-mail on 04/**/total of (16) Days prior to dispatching our truck out to service the move, provided all of the company billing structure info and service options to *** *** giving her ample amount of time to review and fully understand the service package details prior to the move dateOur Foreman went over all of our company literature in person prior to the loading of our truck, *** *** being of sound mind, authorized the commencement of labor & serviceif the consumer felt that any additional assistance in understanding the service package that the consumer committed to, the consumer was more than welcome to have asked our customer service department as many questions as required by the consumer for a follow up understanding of the service charges.If our customer truly wishes to resolve this then we once again ask that she file a Claim with us We will honor the findings of the Claims Review Board and compensate our customer whatever is due based on their findings We once again apologize for any inconvenience

A One Van Lines IncBeing a five star moving company, booked the move for *** *** *** based on the enclosed inventory list of items we contracted to relocate from *** ** *** ** *** ** ***Our service contract was based on a total of items with a shipping rate of $
per cf x estimated volume of cf with a 8% fuel surcharge ,the base service quote was $1,244.16.Upon arrival of our truck the foreman assigned to the move did a complete walk through with *** *** to inspect all of the items to be moved.Upon completion of the walk through and inventory confirmation of all of the items to be moved.Our foreman with the approval our office provided the consumer with a new written revised estimate prior to the loading of our truck based on the additional items being moved by the consumerAt this time *** *** was given the opportunityto make a decision knowingly and intelligently, A One Van Lines provided a full copy of the order for service via e-mail on 04/**/total of (16) Days prior to dispatching our truck out to service the move, provided all of the company billing structure info and service options to *** *** giving her ample amount of time to review and fully understand the service package details prior to the move dateOur Foreman went over all of our company literature in person prior to the loading of our truck, *** *** being of sound mind, authorized the commencement of labor & serviceif the consumer felt that any additional assistance in understanding the service package that the consumer committed to, the consumer was more than welcome to have asked our customer service department as many questions as required by the consumer for a follow up understanding of the service charges.Wherefore : A One Van Lines Inccontracted number one goal is to make all of our customer's happy to the best of our ability as we have fully for filled our obligation to the shipper as per our Binding order for service. We were under no obligation to make any contract adjustments after the service has been renderedIn an effort to provide the highest level of quality customer our office posted delivery on the date requested by the customer, and at the time of the delivery confirmation phone call ,the customer stated that she was not able to post the delivery balance payment that needed to be made in the form of cash or US POST OFFICE Money order, our office went on to explain to her we were unable to post the delivery without our driver receiving the full delivery balance amount due prior to the offloading of our truck as indicated in our order for service.*** *** went on to say she was not going to be able to pay her balance at this time our dispatcher Joseph explained to *** *** that without payment our driver would be forced to return the shipment to our facility in New York or we would drop it at a local storage facility pending receipt of the delivery balanceAfter many phone calls to *** *** from our dispatch department to confirm delivery, our office provided *** *** with a relocation discount in the amount of $in an effort to help her to the best of our abilityWe are happy to process a claim for any damaged ite*** Our service package dose include Basic Valuation Protection: $per lbsper article Basic coverage is available to all of our customers in the event any items were lost or damaged during the process of the relocation, as we give all of our customer’s up to days starting from the date of service to request and submit a claim form. A One Van Lines Incin an effort to provide fair service to all customers sent *** *** a claim from to be filed with our claims department for her lost item, with our company and will receive the full settlement amount that the consumer is entitled to base on the basic Valuation protection coverage policy

*** *** reserved a move from Selden NY to Raleigh North Carolina. He provided a list of items for transport and was issued a quote. It was explained to him that the quote was based on the information he provided. It was also explained to him that packing materials and packing
services were additional. Finally, it was explained to him that on the day that his belongings were picked up, they would be measured in his presence, that in the event he had additional items, the bill would adjust to include those items and that the Final bill would be based on the ACTUAL MEASUREMENT of his shipment/the space in the truck required to transport his belongings. This not only was explained verbally, it was also sent to him in WRITING. He acknowledged and signed confirming receipt of this email, which explained everything mentioned above. It states clearly in the Note section on the very First page of the Estimate (it is not in any way hidden, iein small print):Note:* This estimate is based on the list of items provided by you for transport and is based on average size.** The final price will be determined by the actual cubic feet of your shipment, to be measured in your presence on the day of the move.PACKING MATERIAL: All packing materials will be available for purchase on the day of your move and are not included in the rate per cubic foot. Packing Services are available at an additional charge.Any packing materials you may need prior to your move are available for purchase at a discounted rate for our moving customers and are delivered free of charge. After a thorough review of *** *** paperwork, we noted that the discrepancy ** *** is upset with, was due to the fact that he shipped a few additional items, a few items were larger than the average size , and he incurred some packing charges. When measured, his shipment was larger in size than reflected on his quote. He understood this and opted to nonetheless ship all items. This is confirmed by his signature on all paperwork. We sincerely apologize for any misunderstanding there may have been, but assure *** *** that there was absolutely no overcharge in any way. We would also like to assure *** *** that at no time was he ignored. The salesperson, Susan, was indeed dismissed and most certainly no longer worked for this Company when *** *** telephoned. This is verifiable. Alternate staff did attempt to reach him, a call to him was made however there was no response. He most certainly could have made another attempt to reach this office which is fully staffed M-F, 9am-5pm. We received no additional communication in any form from him with the exception this complaint. We most certainly would have been happy to explain, review and answer all questions about his bill with him. To conclude, after a very stringent and thorough review of all paperwork, interviews with all staff members involved in this service , we can unequivocally conclude that all contractual obligations were fully met, that all charges were correct and precise. The rate afforded was an extremely competitive rate. We find no merit to the portion of the complaint regarding price. We,do however sincerely apologize to *** *** if he in any way felt we were not responsive to his call. We have taken immediate and corrective action regarding this portion of his dissatisfaction. Staff have been reprimanded and effective immediately return call attempts are to be made to all customers required at all times. Again, we apologize to him for any inconvenience this may have caused.

This move occurred in July of and due to the extreme time frame between the occurrence and complaint it required this company to spend much time and manpower retrieving all paperwork which had been archived end of January in a separate warehouse. We apologize for the delay in
responding *** *** received a move quote based on information provided by him to this company regarding the items to be shipped. It was explained repeatedly that the final bill is based on the actual size and items which are shipped. The items are packed, stacked and loaded in the presence of the shipper. Any discrepancies between the quote given and the actual shipment are pointed out to the shipper on the day of the move. It is the prerogative of the shipper to remove or add any items of choice to the shipment to either decrease or increase the shipment size, or if chosen not to ship at all. In the event that an actual shipment is significantly different from the information originally provided by the shipper, which causes a difference in pricing, a "*** *** ***" is completed and signed by the shipper on the day of the move. In the case at hand, a Revised Written Estimate was indeed completed, due to a large discrepancy between the information originally provided by the shipper regarding the items to be shipped and the actual items the shipper decided to ship on the actual day of the move. This office repeatedly explained this to *** ***, gave him the option of removing items to decrease the shipment size to no avail. It is unfortunate when the shipper misrepresents to the moving company the items to be shipped, even when not intended, since this causes the original quote to be inaccurate. We sincerely apologize to *** ***, for any inconvenience, however we cannot, for example, ship items for the price of shipping items. After a thorough review of all paperwork and interviews with all staff assigned to this move, there is absolutely no indication of any error in the billing of this move. ** *** and his wife had every option to ship fewer items at a lesser cost but inequivocally decided that they wanted everything shipped and both verbally and in writing attested to this. The time to reduce the shipment size was at the time of the move, not months later by requesting money back on a service already rendered. There is no justification for any refund nor any error in any fashion made on this bill

We have reached out to *** *** on multiple occassions to hear his complaint, discuss and come to a resolution with him, however he either does not answer the telephone or hangs up on us immediately each time we call as soon as we tell him we are calling from A One Van Lines. We have done our
very best but this individual is unwilling to speak with us. It seems he just wants to defame our reputation. If he truly wants to resolve his complaint with us then he must at least give us the courtesy of speaking to us. We always want to satisfy our customers and will do our utmost to do this but we need to be given the opportunityTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This has been partially resolvedI have accepted the $offer as they had jacked up the price more than double to the original estimateThey promised to deliver the household stuff in - daysIt has been close to a month now and I have not yet heard of a delivery date from the companyI have tried to reach them repeatedlyI have incurred additional expenses due to the delayThey need to deliver it soon and provide a reasonable compensation for the delay, which has caused us a great deal of inconvenience and additional expense
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This matter is not closedMy apologies for not replying sooner since I was unaware of your stringent timeline processIn regards to my cases; They purposely and with malintent lied on the phone as your emails have indicated, your business is nothing more than an intermediary that is otherwise powerlessThey misled me, lied as to the covered charges abs then covered up and withheld the sakes employee from me being to speak to herTo recap the company -quoted me a low rate and in the conference call in which the deal was agreed to the company had 1-size of all furniture 2-pictures of furniture 3-number of boxes 4-size of boxes 5-quantity of boxes -the company said the quote was all inclusive of packing material -when the company showed up to my house, they did not tell me of full actually trumped up charges until all my belongs were ALREADY loaded in the truck and in THEIR possession
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me and the matter has not been resolved If it not my next action is civil suit.
Sincerely,
*** ***

*** *** *** did not reach out to this office regarding his complaint but rather sent a complaint to the Revdex.com. Had he read his contract and contacted us we would have sent him a "Claim Form" to file to seek compensation as per his coverage levels for any substantiated damages.
This Claim Form is then processed and investigated and finally after the Claims Review Board has reviewed and researched a compensation amount is offered. We always ask that this be done as soon as possible after receipt of goods so that the claim can be verified. This is the proper procedure and the correct channels to follow. We sincerely apologize to *** *** for any inconvenience however we had no way of knowing he had a complaint since he did not notify us directly and follow the procedure which would have expedited the outcome. At this junction it is much more difficult to verify his complaint however we are happy to process his Claim. He need only to call and request a Claim Form and we will begin the process and get it to the Claims Review Board as expeditioucly as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This matter is not closedMy apologies for not replying sooner since I was unaware of your stringent timeline processIn regards to my cases; They purposely and with malintent lied on the phone as your emails have indicated, your business is nothing more than an intermediary that is otherwise powerlessThey misled me, lied as to the covered charges abs then covered up and withheld the sakes employee from me being to speak to herTo recap the company -quoted me a low rate and in the conference call in which the deal was agreed to the company had 1-size of all furniture 2-pictures of furniture 3-number of boxes 4-size of boxes 5-quantity of boxes -the company said the quote was all inclusive of packing material -when the company showed up to my house, they did not tell me of full actually trumped up charges until all my belongs were ALREADY loaded in the truck and in THEIR possession
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I would like to explain the method of which Final Pricing is reached This is explained in great depth and detail by our salesperson, explained in the written quote and again by the foreman on the day the items are picked up for shipment. Please refer to the many quotes provided by *** ***, specifically to the section labeled "SERVICES" as it reads:"The service includes:1) Disassembly of Furniture for Transport2) Reassembly of Furniture at Destination3) Loading and Unloading4) Room to Room Placement5) Minimum Valuation of cents per lbper article6) Mileage7) All applicable taxesNote:* This estimate is based on the list of items provided by you for transport and is based on average size.** The final price will be determined by the actual cubic feet of your shipment, to be measured in your presence on the day of the move"I have enlarged the pertinent section for you As was explained in writing as well as verbally to *** ***, the pricing is predicated upon the actual size of the shipment, ie., the space it takes up in the truck This, again, is measured in the customers presence on day of pick-up The determinant of the Final Bill is 1) the cubic feet size of the shipment and 2) the price per cubic foot, which is a constant *** *** was free to ship as much or as little as he wanted on the day of move Had he preferred to ship a smaller shipment this was his prerogative and the price would have adjusted to reflect this. Inventory provided by the customer prior to the move is for the purpose of getting an idea of size As we explain to all customers, bottom line is the ACTUAL SIZE of the shipment The Inventory, of course is important, and only as accurate as the customer provides but bottom line is the SIZE OF THE SHIPMENT This was repeatedly explained and agreed and signed off on by *** ***.Attached are the documents reflecting the final inventory list and bill of lading on the day of the move. ** *** phone conversation with the company lasted well over one hour during which *** *** yelled, used expletives and insulted female managers. Repeated polite requests were made to *** *** to tone down his language and demeanor and discuss his dissatisfaction. At no time was his wife called a "liar" by anyone at this company and each time he made this accusation it was countered with "we have not called your wife a liar". His accusations are truly unfounded and this finding was a result of an indepth investigation which lasted several days and not as described by *** ***. *** *** called in to complain about his driveway damage well over one week after it occurred and insisted that it was witnessed by his wife and the contractor whose dumpster was in the driveway and who moved the dumpster on the day of delivery. It was extremely unusual that no report to this company was made immediately, the following morning or even a day later. The moving truck which delivered his items did not and could not possibly have damaged *** *** driveway since it is inoperable when the lift is lowered. This was repeatedly explained to *** *** to no avail. When asked why only after more than a week he decided to inform this company of such damage when "it was witnessed by his wife and his contractor (responsible for the dumpster)" he had no logical answer to provide and accused staff of calling his wife a "liar". The driver, Jamal, clearly stated to *** *** that the truck did not damage anything and informed him that the dumpster was responsible for the damage since it was dragged. It is indisputable that the damage was caused by the dumpster and that after that company would not take responsibility, *** *** attempted placing blame on this company. We are sorry that *** *** driveway was damaged, but cannot take responsibility for a damage we did not cause and suggest he resolve this with the responsible party. His description of his move is inaccurate, his inventory did change and the changes were made by him as is documented. We anticipated the tone and rhetoric of *** *** response since he repeatedly stated his intention to "Trash the Reputation of the Company". We are very sorry that *** *** had a bad relocation experience and it is clear that there are more than one company he is dealing with which can be stressful. We are more than happy to accept blame for any loss/damage we are responsible for, happy to process a claim for *** ***, however it must be factual and the voracity of such a claim proven. At this juncture, this company has not acted in any questionable way. Again, we cannot take responsibility for damages we did not cause nor can we take responsibility for *** *** shipment size. He was welcome to ship as few or as many items as he wished and this was relayed to him. We make all attempts to please and accommodate our clientele in every way possible. We generally are able to do this and have a large customer base of happy clientele and repeat customers and referralsWe cannot and will not, however,process claims which are not factual and will not be intimidated by *** *** threats to malign the company and its reputation based on compensation claims. Again, we are sorry this individual was unhappy and hope that he is happy and less stressed with his relocation after all is complete for him

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, with the lies and slander
First, the ‘in-depth’ investigation they describe is a complete fabrication and outright lieThey say it took several days…hmm… weird… because the first time I brought up the claim was at 1:36pm on August *** and I received a call from Joann (the claims representative) at 5:20pm the same dayAgain, these are not honest people(see my previous response for the what their in-depth investigation entails)
Second, I think I made it pretty clear that if my wife saw the dumpster bang up our driveway and not the truck, we would be taking it up with the appropriate partyApparently, mgmt of this company is too dense to realize thatOnce again, I’ll reiterate, the truck lift on the a-one van lines operated Budget rental box truck damaged our driveway while backing upAnd again, I’ll reiterate, if we saw the dumpster damage our property (like the truck did) we would be filing a complaint with them
Third, Jamal, on our call said his lift was down when he backed inHowever, he had a hard time getting a word in (as did all of us) because Joann spoke over him (and us) repeatedly and said there is no way the truck lift can be down in operation (i.ewhile backing up, in motion etc)When I told Joann that its 100% possible for trucks to be used with the lift down, she put me on the phone with her operations manager (i.esomeone who apparently knows the trucks inside and out)After explaining to him what happened, he corroborate Joann’s stanceHe said there is no way a truck can be backed up with the lift downWell that statement is simply not trueI’ve had several trucks come by to deliver furniture in the past week or soAsked every single one, if they could back up with the truck lift downEach one, with a befuddled look (because they didn’t know why I was asking), said yes, with the caveat that it’s not a good ideaI even called Budget (the third party truck A-One was using); they said it is possible, but not recommended
OK, so apparently A-One van lines, in their infinite wisdom, are the only ones that believe a truck with its lift down cannot be put in motionAnd apparently they are sticking to that claim as "indisputable"
And for those who will eventually read this, this is the owner responding to my complaintThis is the tone and rhetoric you can expect from an owner of an A rated company with “happy clientele and repeat customers and referrals” when you call them out for their wrongdoings
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** ***