We purchased a Toyota Sienna from Lakeland DodgeWhile taking it for a test drive, we noticed it shook when breaking'the salesperson (Randy) said to bring it in after the sale and they would take care of itWhile driving the car we also noticed it shook at 70-80MPH on highway When we took the vehicle in for service, we never received a call from the service advisorWe had to call multiple times to cheand at 5:15PM the same day, he said the tech left and he didn't know what work was doneThis left [redacted] stranded without a vehicle as no loaner was offered and we had no way to get our children from their grandparents to homeThe next day the service advisor was out and we went the entire day without updates from the service departmentAfter multiple calls, the car was ready and [redacted] was picked up by courtesy car at approximately 5:20PMUpon picking up the Sienna, scratches were identified in the passenger door that did not exist before entering the service departm
ran my credit thru banks with out my permission Went in to look at a truck salesman said lets do some paper work(never singed anything) I told him that I do not want a hard hit on my credit just inquire he said ok got home after they could not help me and credit service email me that my credit was sent thru banks(did not ask them to ) not even the bank that I preferred now my credit score dropped and have hard hits ,takes yrs for that to come off , now I cant apply any place else they screwed me and the truck they tried to sell me for is on line for
advertisement on their overstock site: [redacted] Nowhere on their site do they state that the site is exclusive to dealershipsI went through the entire process of purchasing a part, they collected my payment, only to have the order cancelled days laterThey stated that I needed to buy the part from my dealership
Traded in a vehicle towards another vehicle on May 20th and now as of July they have not paid off the trade in loan On May 20,we traded in a Toyota Camry towards a used Volkswagon JettaThe dealership agreed to pay off the full balance of the loan on the CamryIt is now July 11th and they have yet to pay off the loanWe have contacted Lakeland Chrysler on multiple occasions and got unreliable answers for Kyle, Kevin and AmberIt has even gone as far as [redacted] (they hold the lien on the Camry) to call and get Amber on the phone and they informed us that once again Amber was rude and extremely unprofessional and not helpful at all with this situationThey have been telling us since June 11th that the loan will be funded that week and that has been proven to be untrueWe have since filed a complaint with their corporate office and the Attorney General and now you to see what we can do to get this resolved as well as prevent this from happening t
To be short the dealership I feel mislead us and misrepresented a vehicle that we purchased from them We agreed to purchase the vehicle only to be told that it needed a new tire that would take min One and a half hours later we were informed that they were having to get a tire from Tampa and they offered to deliver the vehicle to us in the Panhandle of Florida Also, we asked and was told that there was only one key for the vehicle which we asked and they allowed another $on our trade in Now after the vehicle has been delivered I have discovered that the only key is not even an original key (Explorer and have a key for a Mustang) and the laser cut key to use in case the battery goes dead does not fit my vehicle I feel that all of this was known to the dealership and withheld knowing that it would have impacted our decision to purchase I have emailed and left messages but have not gotten any response from the dealership
Company openly admitted that a former employee printed information on attached receipts and lied about services provided three years ago I have issues with my transmission and I'm told it needs to be replaced after fighting and fighting with these people they agree to get the warranty company to change itYou know warranty companies always try to say everything before they cover somethingWell that was a big ordeal so I make sure I get in writing what they told meWell three years later the" new" transmission goes out againI take it back and tell them that the new transmission should have lasted longer if it was really put inThe advisor first looks at it and tries telling me it's gonna be 4k blah blah blah blah and I mention this paper work I have clearly saying they garuntee the transmission for years 100k milesHe looks at the documentation on his end and tells me this is very sketchy and he'll call me backAfter going back and forth with him and the director of th
Credit hits on both mine and my husbandsDid not even approve this My husband and I decided to look into getting a new vehicle so we looked at lakeland dodgeWe told the man we did NOT want a hard hit on our credit unless he was sure we could work a deal outWe were told by the salesman that he would pull our credit as a soft hit so that we could see where we were and what we could doAfter pulling our credit he asked us what we were interested in, we picked a car, now we still had to crunch the numbersWe figured out what we could handle as far as down payment and monthly payments and the man said he would talk to the finance manager to see if he thought we would be approved(Did not say anything about sending the numbers out to banks) After about minutes the man said he couldn't make the deal per the finance manager's calculation our downpayment would be to small and the bank wouldn't take the offerNow three days after going our credit is hit with TEN yes TEN different c
The alternator on my Dodge Durango caught on fire causing the vehicle to stall and also destroyed my Diehard battery that was not a year oldI had the vehicle towed to Dodge as I found there was a recent recall placed on the alternator in this model truck A dodge employee advised me that the alternator caused my battery to die, however Dodge refused to cover the battery cost & ask me to pay them $to replace itI didn't but got a new battery from [redacted] by exchanging my old one for itI brought the new battery to Dodge, the fix the alternator, but charged me for shop supplies when the only supplies used was the battery I gave them & what ever needed for the recall which should be freeDodge also charged me for environmental fees to get rid of my old battery, which was given to *** While my vehicle was in repair they wouldn't give a rental right away but agreed to reimburse me once they confirmed it was the recall that caused this problem, which they did and yet I
We purchased a Jeep Patriot from this dealership and took delivery on September 5, Temporary license tag was issued and we were told that the regular plates would be sent to us in about two weeks If not, they could extend the time for another days Toda, November th we still do not have the plates and the registration is expired My wife went to the dealership yesterday to clear up the situation and was treated like an ie by the building manager, Kyle They gave her an application for registration and tried to tell her it was the same as the registration She knew better but they assured her that she was wrong The big problem was that our granddaughter was scheduled to take her drivers test that afternoon My wife and granddaughter went to the DMV for the test and presented the expired registration and the new handwritten application and were told that she could not take the test because of the expired registration and that the handwritten application was not valid just as my wife tried to tell MrKnow if all Kyle So the test had to be rescheduled but we still do not have a valid registration or permanent plates I had to call seven times before I could talk to a person after being transferred Finally a person named Jeff answered and said he understood the problem and would take care of it Obviously that did not happen This is not the only problem we have had After signing all of the paperwork and leaving, we were called about a week later and asked to come back because they forgot to have us sign a document which we did Also, because our previous vehicle did not have an antenna we did not notice that the new one was missing even though the new vehicle checklist showed that it had been installed This made a third trip back The salesman, William J [redacted] was very nice and helpful but other than him we were not treated very well
BUSINESS COMPLETED REPAIR WORK FROM AUTO COLLISION IN REPAIRS WERE FAULTY AND CAUSED INJURYBUSINESS REFUSED TO GIVE LIABILITY INSURANCE INFO On January 12, my Toyota Corolla newly purchased 09/was involved in an auto-accidentI was referred back to the dealership repair shop Lakeland Chrysler Dodge Jeep Toyota located at US HWY N Lakeland, FL to get my vehicle repairedPer [redacted] before the accident my vehicle was valued at $10,The impact occurred on the left side of the vehicle which Lakeland Chrysler Dodge Jeep Toyota billed labor at $4,an additional for taxes and for parts $4,was quoted which is a combined total of $10,The insurance company did not send anyone to inspect the vehicle, they stated it is up to the manager at the repair facility to make sure all repairs are correctThe repair facility informed me the vehicle was correctly repaired as well and if anything needed to be fixed to contact t
Bought a New Jeep and paid $for transfer of tag in my name as part of sales contract on 2/9/Still no new registration or return phone Call One week after purchase called finance in regards to transfer of tag, left message for James since he was unavailableJames called and said real busy, but paperwork is missing, so it's delayedCalled 3/left message for JamesCalled 3/left message for James still no return callCalled Gabriel with Finance, he said real busy and would call back, he never didCalled on 3/left message for Barbara in tag/title at dealershipNo call backOn 3/called Paul C [redacted] general manager, still no call back Now have a illegal tag on my new Jeep and out $because dealership has failed to transfer tag as promised under contract
I came with my friend and purchase a vehicle because she was not satisfied with her vehicle that was sold to her by a salesperson named Kyle He mislead her and misrepresented the car info to her I was shocked and appalled at the level of disrespect he showed my friend I would advise anyone looking for a vehicle to be aware and read all reviews you can about this dealership in Lakeland They have a bad reputation and negative reviews Don't believe me, check for yourself
I received a defective vehicle and they will not respond or repair the issue I have had to take it elsewhere after months of being ignored I purchased a $38,new Dodge Challenger At the very first oil change (only miles) I was informed that my car had serious rust and corrosion issues on the under carriage When asked what they would do to fix this issue they said they were not going to do anything.We were told it was not a warranty issue We agree totally, it was DEFECTIVE when we received itI was given info to file with Corporate Dodge Customer Care Center if I wished to file a case After weeks of waiting on phones and not having our calls returned I was eventually told they would fix my issue under their "Good-Will Policy" After several more weeks of waiting and calling we were told to take the vehicle to their "Body Shop" where they would do a part process to remove rust and coat with an inhibitor We took our car for what we were told would be a two day rep
I purchased a pre-owned certify vehicle a year ago and now the car has problems
I purchased a Toyota Camry on April with about 40K miles, now year after I now I made the worse decision ever to purchase a vehicle from Lakeland Chrysler and DodgeThe sold me on a dream that the car was fully inspected and every vehicle they sold was certified which is falseAll started a few months after I purchased the car I noticed that the car smelled like if something had gotten wet in the back, I said well maybe were my grandkids that spill something, I vacuumm really well and spray *** and the smell kind of went awayAs time went every time it rain I noticed that smell got worse and one day I decided to touch the carpet in the back and noticed that the padding underneath was soaked, My wife told me maybe you left the window open so I got in doubt and said maybe that's what it isAs time went on every time it rains always had that smelled of humid, My concern is this growing mo
Super paraphrased
What a jokeBought three cars here and they still attempted bait and switchOn top of that, my last one was a grand Cherokee and it's been to the shop times for the fuel door not opening and they can't get it rightI finally Involve the service manager and get appt confirmations with different timesWhen I call service, they end up making me a new appointment and cannot see what the manager claimed he set upThe manager was also supposed to follow up on a wiring harness and reach out to methis never happenedThe organization here is a freaking jokeThey bought my truck and it took them a month to pay it off, I still had to make payments on itAlso, they said they would call and update me but that never happenedInstead I called them and they seemed pissed at me like they weren't holding onto my money...Finance manager was supposed to call me back but never did Not onceI had to do all the calling around and leg work myselfNo empathy, no
I came to Florida in July, and purchased a Dodge Charger from Drive Time Around November of 2017, I received a card for a recall for the airbags being defective I took it to the dealership, and was talked into purchasing a newer vehicle, and they were suppose to take my care in as a trade in and pay it off, which they did not do, so I have to give it back and now owing for difference they sold for and my purchase price Now on new vehicle with a year warranty, the drivers door does not open from the outside, the tilt steering wheel does not tilt, the spoiler that was suppose to be fixed has not been fixed, so now I am told that the warranty only covers oil changes and no repairs I feel that if a company is going to talk elderly people into purchasing a new vehicle, they should do what they tell them they are going to do I will never buy another vehicle from Lakeland Chrysler Dodge in my life time and will tell all my friends the same thing
Internet deal not honoredWhen I went in to get the vehicle, a totally different vehicle was offeredThe one I made the deal for was priced $
I did not take possession with the extra $that day, after sleeping on it, I contacted internet sales and asked it the deal was still on the table, They texted me yesI went in and was told I would have to pay an additional $I ended up paying almost $more than the internet dealI have texts and E-mails to prove
I traded in a jeep wrangler and purchased a Jeep Grand CherokeeI purchaced the vehicle on april 13th, they put the wrong vin # on the paperwork at first, we got that taken care ofnow it is June and the trade in is still not paid offIt has been a big run aroundThere are several other people that have the same problem with this dealership
Product_Or_Service: Jeep Grand Cherokee
I bought a Jeep Cherokee, had my 'engine replaced' less than months of my purchase and continue to have issues with the Jeep
I purchased a Jeep Cherokee with miles on itAfter driving my car for about a month after purchasing the vehicle, my car started to cause issuesI had to take my little girls to a doctor's appointment one morning and my car started to shake when drivingI stopped at a red light and the vehicle cut offEvery time I stopped the car it would shake really bad and cut off in the middle of trafficI was so scared after the second time I pulled on the side of the road and called someone to pick up my girls and take them to schoolI then called the *** and they asked me to bring it inI struggled to make it to them and once I got to the facility, they informed me there were a few codes that popped up but they were not able to service my vehicle for about a week and I would not be able to have a rentalIf I needed a rental I
We purchased a Toyota Sienna from Lakeland DodgeWhile taking it for a test drive, we noticed it shook when breaking'the salesperson (Randy) said to bring it in after the sale and they would take care of itWhile driving the car we also noticed it shook at 70-80MPH on highway When we took the vehicle in for service, we never received a call from the service advisorWe had to call multiple times to cheand at 5:15PM the same day, he said the tech left and he didn't know what work was doneThis left [redacted] stranded without a vehicle as no loaner was offered and we had no way to get our children from their grandparents to homeThe next day the service advisor was out and we went the entire day without updates from the service departmentAfter multiple calls, the car was ready and [redacted] was picked up by courtesy car at approximately 5:20PMUpon picking up the Sienna, scratches were identified in the passenger door that did not exist before entering the service departm
ran my credit thru banks with out my permission Went in to look at a truck salesman said lets do some paper work(never singed anything) I told him that I do not want a hard hit on my credit just inquire he said ok got home after they could not help me and credit service email me that my credit was sent thru banks(did not ask them to ) not even the bank that I preferred now my credit score dropped and have hard hits ,takes yrs for that to come off , now I cant apply any place else they screwed me and the truck they tried to sell me for is on line for
advertisement on their overstock site: [redacted] Nowhere on their site do they state that the site is exclusive to dealershipsI went through the entire process of purchasing a part, they collected my payment, only to have the order cancelled days laterThey stated that I needed to buy the part from my dealership
Traded in a vehicle towards another vehicle on May 20th and now as of July they have not paid off the trade in loan On May 20,we traded in a Toyota Camry towards a used Volkswagon JettaThe dealership agreed to pay off the full balance of the loan on the CamryIt is now July 11th and they have yet to pay off the loanWe have contacted Lakeland Chrysler on multiple occasions and got unreliable answers for Kyle, Kevin and AmberIt has even gone as far as [redacted] (they hold the lien on the Camry) to call and get Amber on the phone and they informed us that once again Amber was rude and extremely unprofessional and not helpful at all with this situationThey have been telling us since June 11th that the loan will be funded that week and that has been proven to be untrueWe have since filed a complaint with their corporate office and the Attorney General and now you to see what we can do to get this resolved as well as prevent this from happening t
To be short the dealership I feel mislead us and misrepresented a vehicle that we purchased from them We agreed to purchase the vehicle only to be told that it needed a new tire that would take min One and a half hours later we were informed that they were having to get a tire from Tampa and they offered to deliver the vehicle to us in the Panhandle of Florida Also, we asked and was told that there was only one key for the vehicle which we asked and they allowed another $on our trade in Now after the vehicle has been delivered I have discovered that the only key is not even an original key (Explorer and have a key for a Mustang) and the laser cut key to use in case the battery goes dead does not fit my vehicle I feel that all of this was known to the dealership and withheld knowing that it would have impacted our decision to purchase I have emailed and left messages but have not gotten any response from the dealership
Company openly admitted that a former employee printed information on attached receipts and lied about services provided three years ago I have issues with my transmission and I'm told it needs to be replaced after fighting and fighting with these people they agree to get the warranty company to change itYou know warranty companies always try to say everything before they cover somethingWell that was a big ordeal so I make sure I get in writing what they told meWell three years later the" new" transmission goes out againI take it back and tell them that the new transmission should have lasted longer if it was really put inThe advisor first looks at it and tries telling me it's gonna be 4k blah blah blah blah and I mention this paper work I have clearly saying they garuntee the transmission for years 100k milesHe looks at the documentation on his end and tells me this is very sketchy and he'll call me backAfter going back and forth with him and the director of th
Credit hits on both mine and my husbandsDid not even approve this My husband and I decided to look into getting a new vehicle so we looked at lakeland dodgeWe told the man we did NOT want a hard hit on our credit unless he was sure we could work a deal outWe were told by the salesman that he would pull our credit as a soft hit so that we could see where we were and what we could doAfter pulling our credit he asked us what we were interested in, we picked a car, now we still had to crunch the numbersWe figured out what we could handle as far as down payment and monthly payments and the man said he would talk to the finance manager to see if he thought we would be approved(Did not say anything about sending the numbers out to banks) After about minutes the man said he couldn't make the deal per the finance manager's calculation our downpayment would be to small and the bank wouldn't take the offerNow three days after going our credit is hit with TEN yes TEN different c
I purchaced oil changes in a package they offered for but now refused to provide the service or refund Jeep grand cherokee
The alternator on my Dodge Durango caught on fire causing the vehicle to stall and also destroyed my Diehard battery that was not a year oldI had the vehicle towed to Dodge as I found there was a recent recall placed on the alternator in this model truck A dodge employee advised me that the alternator caused my battery to die, however Dodge refused to cover the battery cost & ask me to pay them $to replace itI didn't but got a new battery from [redacted] by exchanging my old one for itI brought the new battery to Dodge, the fix the alternator, but charged me for shop supplies when the only supplies used was the battery I gave them & what ever needed for the recall which should be freeDodge also charged me for environmental fees to get rid of my old battery, which was given to *** While my vehicle was in repair they wouldn't give a rental right away but agreed to reimburse me once they confirmed it was the recall that caused this problem, which they did and yet I
We purchased a Jeep Patriot from this dealership and took delivery on September 5, Temporary license tag was issued and we were told that the regular plates would be sent to us in about two weeks If not, they could extend the time for another days Toda, November th we still do not have the plates and the registration is expired My wife went to the dealership yesterday to clear up the situation and was treated like an i
e by the building manager, Kyle They gave her an application for registration and tried to tell her it was the same as the registration She knew better but they assured her that she was wrong The big problem was that our granddaughter was scheduled to take her drivers test that afternoon My wife and granddaughter went to the DMV for the test and presented the expired registration and the new handwritten application and were told that she could not take the test because of the expired registration and that the handwritten application was not valid just as my wife tried to tell MrKnow if all Kyle So the test had to be rescheduled but we still do not have a valid registration or permanent plates I had to call seven times before I could talk to a person after being transferred Finally a person named Jeff answered and said he understood the problem and would take care of it Obviously that did not happen This is not the only problem we have had After signing all of the paperwork and leaving, we were called about a week later and asked to come back because they forgot to have us sign a document which we did Also, because our previous vehicle did not have an antenna we did not notice that the new one was missing even though the new vehicle checklist showed that it had been installed This made a third trip back The salesman, William J [redacted] was very nice and helpful but other than him we were not treated very well
BUSINESS COMPLETED REPAIR WORK FROM AUTO COLLISION IN REPAIRS WERE FAULTY AND CAUSED INJURYBUSINESS REFUSED TO GIVE LIABILITY INSURANCE INFO On January 12, my Toyota Corolla newly purchased 09/was involved in an auto-accidentI was referred back to the dealership repair shop Lakeland Chrysler Dodge Jeep Toyota located at US HWY N Lakeland, FL to get my vehicle repairedPer [redacted] before the accident my vehicle was valued at $10,The impact occurred on the left side of the vehicle which Lakeland Chrysler Dodge Jeep Toyota billed labor at $4,an additional for taxes and for parts $4,was quoted which is a combined total of $10,The insurance company did not send anyone to inspect the vehicle, they stated it is up to the manager at the repair facility to make sure all repairs are correctThe repair facility informed me the vehicle was correctly repaired as well and if anything needed to be fixed to contact t
Bought a New Jeep and paid $for transfer of tag in my name as part of sales contract on 2/9/Still no new registration or return phone Call One week after purchase called finance in regards to transfer of tag, left message for James since he was unavailableJames called and said real busy, but paperwork is missing, so it's delayedCalled 3/left message for JamesCalled 3/left message for James still no return callCalled Gabriel with Finance, he said real busy and would call back, he never didCalled on 3/left message for Barbara in tag/title at dealershipNo call backOn 3/called Paul C [redacted] general manager, still no call back Now have a illegal tag on my new Jeep and out $because dealership has failed to transfer tag as promised under contract
I came with my friend and purchase a vehicle because she was not satisfied with her vehicle that was sold to her by a salesperson named Kyle He mislead her and misrepresented the car info to her I was shocked and appalled at the level of disrespect he showed my friend I would advise anyone looking for a vehicle to be aware and read all reviews you can about this dealership in Lakeland They have a bad reputation and negative reviews Don't believe me, check for yourself
I received a defective vehicle and they will not respond or repair the issue I have had to take it elsewhere after months of being ignored I purchased a $38,new Dodge Challenger At the very first oil change (only miles) I was informed that my car had serious rust and corrosion issues on the under carriage When asked what they would do to fix this issue they said they were not going to do anything.We were told it was not a warranty issue We agree totally, it was DEFECTIVE when we received itI was given info to file with Corporate Dodge Customer Care Center if I wished to file a case After weeks of waiting on phones and not having our calls returned I was eventually told they would fix my issue under their "Good-Will Policy" After several more weeks of waiting and calling we were told to take the vehicle to their "Body Shop" where they would do a part process to remove rust and coat with an inhibitor We took our car for what we were told would be a two day rep
I purchased a pre-owned certify vehicle a year ago and now the car has problems
I purchased a Toyota Camry on April with about 40K miles, now year after I now I made the worse decision ever to purchase a vehicle from Lakeland Chrysler and DodgeThe sold me on a dream that the car was fully inspected and every vehicle they sold was certified which is falseAll started a few months after I purchased the car I noticed that the car smelled like if something had gotten wet in the back, I said well maybe were my grandkids that spill something, I vacuumm really well and spray *** and the smell kind of went awayAs time went every time it rain I noticed that smell got worse and one day I decided to touch the carpet in the back and noticed that the padding underneath was soaked, My wife told me maybe you left the window open so I got in doubt and said maybe that's what it isAs time went on every time it rains always had that smelled of humid, My concern is this growing mo
Super paraphrased
What a jokeBought three cars here and they still attempted bait and switchOn top of that, my last one was a grand Cherokee and it's been to the shop times for the fuel door not opening and they can't get it rightI finally Involve the service manager and get appt confirmations with different timesWhen I call service, they end up making me a new appointment and cannot see what the manager claimed he set upThe manager was also supposed to follow up on a wiring harness and reach out to methis never happenedThe organization here is a freaking jokeThey bought my truck and it took them a month to pay it off, I still had to make payments on itAlso, they said they would call and update me but that never happenedInstead I called them and they seemed pissed at me like they weren't holding onto my money...Finance manager was supposed to call me back but never did Not onceI had to do all the calling around and leg work myselfNo empathy, no
I came to Florida in July, and purchased a Dodge Charger from Drive Time Around November of 2017, I received a card for a recall for the airbags being defective I took it to the dealership, and was talked into purchasing a newer vehicle, and they were suppose to take my care in as a trade in and pay it off, which they did not do, so I have to give it back and now owing for difference they sold for and my purchase price Now on new vehicle with a year warranty, the drivers door does not open from the outside, the tilt steering wheel does not tilt, the spoiler that was suppose to be fixed has not been fixed, so now I am told that the warranty only covers oil changes and no repairs I feel that if a company is going to talk elderly people into purchasing a new vehicle, they should do what they tell them they are going to do I will never buy another vehicle from Lakeland Chrysler Dodge in my life time and will tell all my friends the same thing
Internet deal not honoredWhen I went in to get the vehicle, a totally different vehicle was offeredThe one I made the deal for was priced $
I did not take possession with the extra $that day, after sleeping on it, I contacted internet sales and asked it the deal was still on the table, They texted me yesI went in and was told I would have to pay an additional $I ended up paying almost $more than the internet dealI have texts and E-mails to prove
I traded in a jeep wrangler and purchased a Jeep Grand CherokeeI purchaced the vehicle on april 13th, they put the wrong vin # on the paperwork at first, we got that taken care ofnow it is June and the trade in is still not paid offIt has been a big run aroundThere are several other people that have the same problem with this dealership
Product_Or_Service: Jeep Grand Cherokee
I bought a Jeep Cherokee, had my 'engine replaced' less than months of my purchase and continue to have issues with the Jeep
I purchased a Jeep Cherokee with miles on itAfter driving my car for about a month after purchasing the vehicle, my car started to cause issuesI had to take my little girls to a doctor's appointment one morning and my car started to shake when drivingI stopped at a red light and the vehicle cut offEvery time I stopped the car it would shake really bad and cut off in the middle of trafficI was so scared after the second time I pulled on the side of the road and called someone to pick up my girls and take them to schoolI then called the *** and they asked me to bring it inI struggled to make it to them and once I got to the facility, they informed me there were a few codes that popped up but they were not able to service my vehicle for about a week and I would not be able to have a rentalIf I needed a rental I