I tried to purchase a factory accessory for my vehicle using their online website The website processed my order for the specific part number and I was immediately charged the full amount of $including the shipping charge of $ A day later I get an email stating that shipping charge is now $more and how do I want to handle it I asked them to proceed with the order as originally invoiced but if they would not then to issue an immediate refund which they did by the end of the day I placed an order for a specific part number and they do not know the shipping size until after the purchase I feel that this was wrong and an effort to make me pay more for the part Do business with this company at your own risk
Traded in a vehicle towards another vehicle on May 20th and now as of July they have not paid off the trade in loan
On May 20,we traded in a Toyota Camry towards a used Volkswagon JettaThe dealership agreed to pay off the full balance of the loan on the CamryIt is now July 11th and they have yet to pay off the loanWe have contacted Lakeland Chrysler on multiple occasions and got unreliable answers for Kyle, Kevin and AmberIt has even gone as far as *** (they hold the lien on the Camry) to call and get Amber on the phone and they informed us that once again Amber was rude and extremely unprofessional and not helpful at all with this situationThey have been telling us since June 11th that the loan will be funded that week and that has been proven to be untrueWe have since filed a complaint with their corporate office and the Attorney General and now you to see what we can do to get this resolved as well as prevent this from happening t
Lakeland Dodge has not paid off our trade in vehicle The new vehicle we bought was funded 8/6/and as of 9/7/our trade in is not paid
We purchased a vehicle on 8/6/from Lakeland Dodge We traded in our other vehicle for this new vehicle Lakeland Dodge has not paid off our other vehicle we have not been in possession of in a month My finance company is still charging me interest and I have another payment now due The finance company has been confirmed that the new vehicle was funded on 8/6/ As of 9/7/2018, my trade in is still not been paid off and the dealership will not give me any information as of why or when it will be
I went in to look for the particular car that I was searching for on the internet forwhen I got there to look at the car it had different mileage from what was stated on the internet and had scratches on it I had already had a bank draft and the sales guy knew that I didn't want them running my credit and I told him that and they said they were not going to run my credit well today I look in my mailbox and I receive a letter saying that my credit was ran by Lakeland Chrysler Dodge Jeep and RAM and when I call to to speak with someone she told me I have to deal with that through with the credit report agency and it's was really nothing they good do about it and told me to have a good day and hung up
Dealership made a hard inquiry into my credit report that was unauthorized
Visited 2-25-to look at possibly purchase a used truck Came in with a *** pre-approval that laid out terms, vehicle purchase price, down payment, monthly payment, etc Salesman was told not once, but many times to make only one hard inquiry into my credit report for the sole purchase of linking the purchase information with my *** pre-approval offer So what do I find? Another hard inquiry from Lakeland Chrysler Dodge the same day, so I had two inquiries First they try to have me fill out financing form without even seeing/test driving the vehicle which I refused to do Then they do this with the inquiries Then they present me with a form stating that COAF wants more than the down payment amount listed on my *** pre-approval sheet Being that this didn't make sense to me I called *** to find out if the purchase price, trade in allowance, and other
To be short the dealership I feel mislead us and misrepresented a vehicle that we purchased from them We agreed to purchase the vehicle only to be told that it needed a new tire that would take min One and a half hours later we were informed that they were having to get a tire from Tampa and they offered to deliver the vehicle to us in the Panhandle of Florida Also, we asked and was told that there was only one key for the vehicle which we asked and they allowed another $on our trade in Now after the vehicle has been delivered I have discovered that the only key is not even an original key (Explorer and have a key for a Mustang) and the laser cut key to use in case the battery goes dead does not fit my vehicle
I feel that all of this was known to the dealership and withheld knowing that it would have impacted our decision to purchase I have emailed and left messages but have not gotten any response from the dealership
ran my credit thru banks with out my permission
Went in to look at a truck salesman said lets do some paper work(never singed anything) I told him that I do not want a hard hit on my credit just inquire he said ok got home after they could not help me and credit service email me that my credit was sent thru banks(did not ask them to ) not even the bank that I preferred now my credit score dropped and have hard hits ,takes yrs for that to come off , now I cant apply any place else they screwed me and the truck they tried to sell me for is on line for
I came with my friend and purchase a vehicle because she was not satisfied with her vehicle that was sold to her by a salesperson named Kyle He mislead her and misrepresented the car info to her I was shocked and appalled at the level of disrespect he showed my friend I would advise anyone looking for a vehicle to be aware and read all reviews you can about this dealership in Lakeland They have a bad reputation and negative reviews Don't believe me, check for yourself
Unable to supply keys, charged for two at $each, refund of only $received, numerous emails sent no replies, called several times
Order number ***
Ordered a pcm $381.64, two keys at $each, total money taken $Was told keys were not available so refund would be givenReceived a refund of $86.58, should have been $Sent numerous emails with no replies, phoned several times and keep getting transformed and told to call back to speak to another team only to be transformed and told to call back again
After buying a vehicle it had multiple issues, so I took it back a week and half later just to be charged for the warranty and etc
I bought a used Jeep 2011, I know that there are issues that could happen (especially being used), but within the days I had it the first day tail light went out, second day it over heated and was smoking from the radiator, days after is broke down and had to be towed, two of the speakers didn't work, and the speedometer was MPH offI took it back to the dealership and they said they would take care of it, I ended up just getting a new vehicle so I wouldn't have any issuesThe price of the Jeep was $34K and on the end report they had it at $38! They said because of the warranty from the other Jeep! They need to warn the customer about what is wrong with the vehicle and do a thorough inspection before trying to sell IT! I paid over $30K for the used vehicle and like I said I know things can go wrong, but not in days after buying it! And also w
Horrible customer service from beginning to the end From the salesman Kile (raising his voice and being belittled) to the service department not returning calls after calling him( his name is Scott) at least 4x's a week for a month) Finally I did speak to the service person I was dealing with, but only by accident because I asked to speak to anyone in sales and he answered phone I will never buy another vehicle from them again and would advise others to not listen to me only, check reviews from other customers and you will see the star rating they have been givenI wish I would have read other reviews myself
My parents purchased a car, which they did not like and returned the car days later They were charged in excess of $21,
Good afternoon Hopefully you can help me resolve a highly questionable business deal that I fear may have been structured to take advantage of my elderly parents Briefly, my almost 90-year old parents need assistance with their daily activities and have given me power of attorney In sifting through their financial dealings, I've encountered a car purchase that appears to be iniquitous
On April 7, 2013, my parents traded in their Chrysler and purchased a Chrysler from Lakeland Chrysler Dodge My parents decided right away that they did not like the new car, particularly that the gear shifter seemed to slip out of gear After two weeks of frustration and fear for their safety, my parents returned to Lakeland Chrysler Dodge On April 23, 2013, my parents left Lakeland Chrysler Dodge with their original Chrysler, and pai
I was lied to and without authorization had my credit ran TIMES!
I had the worst experience ever at Dodge dealing with the most unkind and unprofessional sales person Randy who was clearly only worried about making me buy a When I clearly expressed that I'm interested in my options n looking for the same current monthly payment I make or possibly lower and a lower interest rate on a 2016-(Trade in)I also told him since I'm not 100% sure and I'm working on my credit that I'm not wanting a hard to pull done and he assured me and promise me that that would not happen and I've already gotten a couple notifications from Credit Karma that someone pulled my creditconsidering almost a year ago my experience was great and getting the Dodge Journey I currently have to yesterday's experience I'm highly disgusted and very disappointed and dissatisfiedat this point I am furious I'm not sure if I would have deal with you guys any longer but most importantly I want them hard hit
Check engine light came on was told not under warranty cause of lo jack out in next week transmission died all because they would work on it
I took my truck in cause my check engine light came on because it is still under warranty Was told the warranty was voided because I had put in an off the market lo jack security system in Which is cause the law protects meThey said the problem was stemming from the system being put in I took it back to my guy they fixed the problem because the system did have a bug Within a few days my transmission died on the side of the road all because they refused to tell me the truth about the warranty and never address the real problem when my check engine light came on in the first place Now I have been charged $for work they never did because the warranty was voided according to them and a $for a tow that I needed to get my truck to a dealership to properly fix it I missing loads of work as I am an independent Contractor and
During a repair a piece was removed & damaged, the service advisor assured me that a replacement part had been ordered
I was contacted by Dodge about a recall on my vehicle concerning the air bag inflators and told it was a safety issue I agreed to the replacement of the inflators, an appointment was made and on Saturday 5-26-I arrived around 8:AM for a two hour repairAround noon I signed the paperwork and when I started my vehicle the air-conditioning was not flowing through the vents, wile checking the vents I noticed that the dash panel that was removed to gain access to the passenger side inflator was sticking out, I pushed it in but it popped right back outI alerted the service advisor Anglique F* to my concerns, she sat in my vehicle and fooled with the controls and looked at the dash cover and said she would take it around to the Techthat had worked on my vehicle and get it straight right awayAfter - minuets they had the A/C controls working properl
We purchased a Toyota Sienna from Lakeland DodgeWhile taking it for a test drive, we noticed it shook when breaking'the salesperson (Randy) said to bring it in after the sale and they would take care of itWhile driving the car we also noticed it shook at 70-80MPH on highway
When we took the vehicle in for service, we never received a call from the service advisorWe had to call multiple times to cheand at 5:15PM the same day, he said the tech left and he didn't know what work was doneThis left*** stranded without a vehicle as no loaner was offered and we had no way to get our children from their grandparents to homeThe next day the service advisor was out and we went the entire day without updates from the service departmentAfter multiple calls, the car was ready and*** was picked up by courtesy car at approximately 5:20PMUpon picking up the Sienna, scratches were identified in the passenger door that did not exist before entering the service departm
Seems fishy that the ad concerning dealer contest was sent by mail more then a week late
Lakeland Chrysler Dodge Ram at *** was running a contest in which you scratched off a spot and if your number there matched any number above a prize, you won that prizeThe contest ran from 10/to 10/I scratched off area per instruction and saw I had won $7,When I called toll free number to verify win, the operator said prize verification number was not in systemNow this call was made a few hours before end of contestThe ad wasn't received in mail until last day of contest at abt 5:30pmI can understand a day or two late but a week late? This mailing should have been received at least a day or so before contest beganNow there is a disclaimer in fine print that says marketing firm and dealer are not responsible for typographical errors or late mailingsI believe that they are, or at least should be to run a fair contestI just moved down here to Florida and I
The finance manager Amy lied to me about a service contract.I explained I was not paying for an extended warranty through them
The finance manager Amy told me she was throwing the extended service warranty in at no charge cause I explained I would go through a personal friend who does extended warranties and she proceeded to tell me she going to give the *** at no costAlso never provided any of the financial paperwork to me and I have been waiting well over a month and have made contact with corporate hq about issue and was told they would send me everything they had but only recieved a folded copy of the contract and my cosigner has even made calls about it and we have got no response from Lakeland Motors in regards to the $for service contract and no response about the paperwork for the carThe sales Representative on the vehicle was Sky G*** and she didnt do her job either as I had to request the registration for the vehicle that was supposed to have been g
Un-needed repairs to vehicle and replaced my new batteries with their batteries unnecessarily along with labor charges
On Oct 18, vehicle was dropped off for service the following Day(19th) After numerous texts and phone calls we were finally able to get a shuttle ride to the dealership at approximately AM After talking to service writer Melissa and mechanic it was determine the alternator was bad and that the part was in Orlando and could be put in the next dayAlso that batteries were bad but they had them in stock We had to get a rental car to get us back to working CocoThe next day the part was not thereThey told us it wouldn't be until following Monday or Tuesday(23/24th) We tried to call Mylissa back to times to find out what to do with the rental carAfter not reaching her or anyone returning our phone calls we called the rental car agency (***) talked to the Mgr(Branden) He said, "don't worry about it the dealership is paying for it" I
I tried to purchase a factory accessory for my vehicle using their online website The website processed my order for the specific part number and I was immediately charged the full amount of $including the shipping charge of $ A day later I get an email stating that shipping charge is now $more and how do I want to handle it I asked them to proceed with the order as originally invoiced but if they would not then to issue an immediate refund which they did by the end of the day I placed an order for a specific part number and they do not know the shipping size until after the purchase I feel that this was wrong and an effort to make me pay more for the part Do business with this company at your own risk
Traded in a vehicle towards another vehicle on May 20th and now as of July they have not paid off the trade in loan
On May 20,we traded in a Toyota Camry towards a used Volkswagon JettaThe dealership agreed to pay off the full balance of the loan on the CamryIt is now July 11th and they have yet to pay off the loanWe have contacted Lakeland Chrysler on multiple occasions and got unreliable answers for Kyle, Kevin and AmberIt has even gone as far as *** (they hold the lien on the Camry) to call and get Amber on the phone and they informed us that once again Amber was rude and extremely unprofessional and not helpful at all with this situationThey have been telling us since June 11th that the loan will be funded that week and that has been proven to be untrueWe have since filed a complaint with their corporate office and the Attorney General and now you to see what we can do to get this resolved as well as prevent this from happening t
Lakeland Dodge has not paid off our trade in vehicle The new vehicle we bought was funded 8/6/and as of 9/7/our trade in is not paid
We purchased a vehicle on 8/6/from Lakeland Dodge We traded in our other vehicle for this new vehicle Lakeland Dodge has not paid off our other vehicle we have not been in possession of in a month My finance company is still charging me interest and I have another payment now due The finance company has been confirmed that the new vehicle was funded on 8/6/ As of 9/7/2018, my trade in is still not been paid off and the dealership will not give me any information as of why or when it will be
I went in to look for the particular car that I was searching for on the internet forwhen I got there to look at the car it had different mileage from what was stated on the internet and had scratches on it I had already had a bank draft and the sales guy knew that I didn't want them running my credit and I told him that and they said they were not going to run my credit well today I look in my mailbox and I receive a letter saying that my credit was ran by Lakeland Chrysler Dodge Jeep and RAM and when I call to to speak with someone she told me I have to deal with that through with the credit report agency and it's was really nothing they good do about it and told me to have a good day and hung up
Dealership made a hard inquiry into my credit report that was unauthorized
Visited 2-25-to look at possibly purchase a used truck Came in with a *** pre-approval that laid out terms, vehicle purchase price, down payment, monthly payment, etc Salesman was told not once, but many times to make only one hard inquiry into my credit report for the sole purchase of linking the purchase information with my *** pre-approval offer So what do I find? Another hard inquiry from Lakeland Chrysler Dodge the same day, so I had two inquiries First they try to have me fill out financing form without even seeing/test driving the vehicle which I refused to do Then they do this with the inquiries Then they present me with a form stating that COAF wants more than the down payment amount listed on my *** pre-approval sheet Being that this didn't make sense to me I called *** to find out if the purchase price, trade in allowance, and other
To be short the dealership I feel mislead us and misrepresented a vehicle that we purchased from them We agreed to purchase the vehicle only to be told that it needed a new tire that would take min One and a half hours later we were informed that they were having to get a tire from Tampa and they offered to deliver the vehicle to us in the Panhandle of Florida Also, we asked and was told that there was only one key for the vehicle which we asked and they allowed another $on our trade in Now after the vehicle has been delivered I have discovered that the only key is not even an original key (Explorer and have a key for a Mustang) and the laser cut key to use in case the battery goes dead does not fit my vehicle
I feel that all of this was known to the dealership and withheld knowing that it would have impacted our decision to purchase I have emailed and left messages but have not gotten any response from the dealership
ran my credit thru banks with out my permission
Went in to look at a truck salesman said lets do some paper work(never singed anything) I told him that I do not want a hard hit on my credit just inquire he said ok got home after they could not help me and credit service email me that my credit was sent thru banks(did not ask them to ) not even the bank that I preferred now my credit score dropped and have hard hits ,takes yrs for that to come off , now I cant apply any place else they screwed me and the truck they tried to sell me for is on line for
I purchaced oil changes in a package they offered for but now refused to provide the service or refund
Jeep grand cherokee
I came with my friend and purchase a vehicle because she was not satisfied with her vehicle that was sold to her by a salesperson named Kyle He mislead her and misrepresented the car info to her I was shocked and appalled at the level of disrespect he showed my friend I would advise anyone looking for a vehicle to be aware and read all reviews you can about this dealership in Lakeland They have a bad reputation and negative reviews Don't believe me, check for yourself
Unable to supply keys, charged for two at $each, refund of only $received, numerous emails sent no replies, called several times
Order number ***
Ordered a pcm $381.64, two keys at $each, total money taken $Was told keys were not available so refund would be givenReceived a refund of $86.58, should have been $Sent numerous emails with no replies, phoned several times and keep getting transformed and told to call back to speak to another team only to be transformed and told to call back again
After buying a vehicle it had multiple issues, so I took it back a week and half later just to be charged for the warranty and etc
I bought a used Jeep 2011, I know that there are issues that could happen (especially being used), but within the days I had it the first day tail light went out, second day it over heated and was smoking from the radiator, days after is broke down and had to be towed, two of the speakers didn't work, and the speedometer was MPH offI took it back to the dealership and they said they would take care of it, I ended up just getting a new vehicle so I wouldn't have any issuesThe price of the Jeep was $34K and on the end report they had it at $38! They said because of the warranty from the other Jeep! They need to warn the customer about what is wrong with the vehicle and do a thorough inspection before trying to sell IT! I paid over $30K for the used vehicle and like I said I know things can go wrong, but not in days after buying it! And also w
Horrible customer service from beginning to the end From the salesman Kile (raising his voice and being belittled) to the service department not returning calls after calling him( his name is Scott) at least 4x's a week for a month) Finally I did speak to the service person I was dealing with, but only by accident because I asked to speak to anyone in sales and he answered phone I will never buy another vehicle from them again and would advise others to not listen to me only, check reviews from other customers and you will see the star rating they have been givenI wish I would have read other reviews myself
My parents purchased a car, which they did not like and returned the car days later They were charged in excess of $21,
Good afternoon Hopefully you can help me resolve a highly questionable business deal that I fear may have been structured to take advantage of my elderly parents Briefly, my almost 90-year old parents need assistance with their daily activities and have given me power of attorney In sifting through their financial dealings, I've encountered a car purchase that appears to be iniquitous
On April 7, 2013, my parents traded in their Chrysler and purchased a Chrysler from Lakeland Chrysler Dodge My parents decided right away that they did not like the new car, particularly that the gear shifter seemed to slip out of gear After two weeks of frustration and fear for their safety, my parents returned to Lakeland Chrysler Dodge On April 23, 2013, my parents left Lakeland Chrysler Dodge with their original Chrysler, and pai
I was lied to and without authorization had my credit ran TIMES!
I had the worst experience ever at Dodge dealing with the most unkind and unprofessional sales person Randy who was clearly only worried about making me buy a When I clearly expressed that I'm interested in my options n looking for the same current monthly payment I make or possibly lower and a lower interest rate on a 2016-(Trade in)I also told him since I'm not 100% sure and I'm working on my credit that I'm not wanting a hard to pull done and he assured me and promise me that that would not happen and I've already gotten a couple notifications from Credit Karma that someone pulled my creditconsidering almost a year ago my experience was great and getting the Dodge Journey I currently have to yesterday's experience I'm highly disgusted and very disappointed and dissatisfiedat this point I am furious I'm not sure if I would have deal with you guys any longer but most importantly I want them hard hit
Check engine light came on was told not under warranty cause of lo jack out in next week transmission died all because they would work on it
I took my truck in cause my check engine light came on because it is still under warranty Was told the warranty was voided because I had put in an off the market lo jack security system in Which is cause the law protects meThey said the problem was stemming from the system being put in I took it back to my guy they fixed the problem because the system did have a bug Within a few days my transmission died on the side of the road all because they refused to tell me the truth about the warranty and never address the real problem when my check engine light came on in the first place Now I have been charged $for work they never did because the warranty was voided according to them and a $for a tow that I needed to get my truck to a dealership to properly fix it I missing loads of work as I am an independent Contractor and
During a repair a piece was removed & damaged, the service advisor assured me that a replacement part had been ordered
* to my concerns, she sat in my vehicle and fooled with the controls and looked at the dash cover and said she would take it around to the Techthat had worked on my vehicle and get it straight right awayAfter - minuets they had the A/C controls working properl
I was contacted by Dodge about a recall on my vehicle concerning the air bag inflators and told it was a safety issue I agreed to the replacement of the inflators, an appointment was made and on Saturday 5-26-I arrived around 8:AM for a two hour repairAround noon I signed the paperwork and when I started my vehicle the air-conditioning was not flowing through the vents, wile checking the vents I noticed that the dash panel that was removed to gain access to the passenger side inflator was sticking out, I pushed it in but it popped right back outI alerted the service advisor Anglique F
We purchased a Toyota Sienna from Lakeland DodgeWhile taking it for a test drive, we noticed it shook when breaking'the salesperson (Randy) said to bring it in after the sale and they would take care of itWhile driving the car we also noticed it shook at 70-80MPH on highway
When we took the vehicle in for service, we never received a call from the service advisorWe had to call multiple times to cheand at 5:15PM the same day, he said the tech left and he didn't know what work was doneThis left*** stranded without a vehicle as no loaner was offered and we had no way to get our children from their grandparents to homeThe next day the service advisor was out and we went the entire day without updates from the service departmentAfter multiple calls, the car was ready and*** was picked up by courtesy car at approximately 5:20PMUpon picking up the Sienna, scratches were identified in the passenger door that did not exist before entering the service departm
Seems fishy that the ad concerning dealer contest was sent by mail more then a week late
Lakeland Chrysler Dodge Ram at *** was running a contest in which you scratched off a spot and if your number there matched any number above a prize, you won that prizeThe contest ran from 10/to 10/I scratched off area per instruction and saw I had won $7,When I called toll free number to verify win, the operator said prize verification number was not in systemNow this call was made a few hours before end of contestThe ad wasn't received in mail until last day of contest at abt 5:30pmI can understand a day or two late but a week late? This mailing should have been received at least a day or so before contest beganNow there is a disclaimer in fine print that says marketing firm and dealer are not responsible for typographical errors or late mailingsI believe that they are, or at least should be to run a fair contestI just moved down here to Florida and I
The finance manager Amy lied to me about a service contract.I explained I was not paying for an extended warranty through them
The finance manager Amy told me she was throwing the extended service warranty in at no charge cause I explained I would go through a personal friend who does extended warranties and she proceeded to tell me she going to give the *** at no costAlso never provided any of the financial paperwork to me and I have been waiting well over a month and have made contact with corporate hq about issue and was told they would send me everything they had but only recieved a folded copy of the contract and my cosigner has even made calls about it and we have got no response from Lakeland Motors in regards to the $for service contract and no response about the paperwork for the carThe sales Representative on the vehicle was Sky G*** and she didnt do her job either as I had to request the registration for the vehicle that was supposed to have been g
Un-needed repairs to vehicle and replaced my new batteries with their batteries unnecessarily along with labor charges
On Oct 18, vehicle was dropped off for service the following Day(19th) After numerous texts and phone calls we were finally able to get a shuttle ride to the dealership at approximately AM After talking to service writer Melissa and mechanic it was determine the alternator was bad and that the part was in Orlando and could be put in the next dayAlso that batteries were bad but they had them in stock We had to get a rental car to get us back to working CocoThe next day the part was not thereThey told us it wouldn't be until following Monday or Tuesday(23/24th) We tried to call Mylissa back to times to find out what to do with the rental carAfter not reaching her or anyone returning our phone calls we called the rental car agency (***) talked to the Mgr(Branden) He said, "don't worry about it the dealership is paying for it" I