Lakeland Properties And Management Inc

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured.
 
I am sorry to hear the consumer had a difficult time calling while overseas.  All of our insurance plans include a...

collect number that lets the operator know that we accept all collect calls.
 
According to the claim notes, the claim was paid in separate installments as the Claim Department received additional supporting documentation.
 
The consumers claim was reviewed and processed based on the terms of their insuring agreement. At this time, further payment isn’t available on the claim.
 
 
Sincerely,
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The policy details were not made clear to me until after the policy had already been purchased. You will find in the attached that a terrorist attacked took place one month ago, 60 days before I was scheduled to travel to the city. Also, I have included a recently updated travel warning from our US State Department. My claim must be reconsidered and approved under these circumstances. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The language is buried deep in the policy which is 42 pages long.  I feel the insurance company and the airline industry have created ways to keep people with chronic illnesses from traveling without possibility of deep forfeiture.  It is extremely bias that someone with cancer cannot travel until they are at a stage of "no sign of cancer".  Do you realize that someone who has gone through cancer treatment has to visit their doctor every 90 days in the first year.  Allianz's policy says that if you see a doctor for this condition within 120 days prior to buying their policy they are exempt from having to pay the claim if they than have a recurrence of the cancer and have to be treated.  This does not allow the traveler and company to take advantage of discounted airfare.  Short of someone dying or getting sick while in travel status will they pay the claim. 
Regards,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The consumer called and gave us the claim number. It is [redacted].
Regards,
[redacted]

Dear [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Our insurance records indicate you sent in documentation to the Appeal Department for review and we have determined the loss is covered...

by the policy. At this time, the claim has been resolved. Sincerely,[redacted]Quality AnalystClaims Quality Assurance [redacted]

Dear [redacted]:
Thank you for bringing this matter to my attention.
I have reviewed the consumers request and the document that was emailed on February 28, 2014. On the Letter of Confirmation was the following:
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                “We will refund your insurance premium if you cancel your plan within
                10 days of purchase and you haven’t started your trip or filed a claim.”
 
Listed on page 3 of the Certificate of Insurance guide was the following:
 
                Satisfaction Guarantee
                We will refund your insurance premium if you cancel your plan within 10 days of purchase
                and you haven’t started your trip or filed a claim.
 
As the consumers request was received after 10 days of purchase, we are unable to cancel the policy.
Thank you,
[redacted]
Claims Escalation Analyst
Allianz Global Assistance

Dear Mr. [redacted],Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage.In particular, the coverage provides reimbursement if you are serving in the U.S. Armed Forces and are reassigned or have your personal leave revoked. The documents we have in file show your reassignment from 2013; however, this was not the cause of your loss. Please provide proof that your leave was revoked.For any further questions, you can contact the Claim Department at [redacted].Sincerely, [redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com

What a complete waste of time and money! I will never purchase travel insurance through this company again. Customer service was absolutely no help.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Allianz did not provide notice to me that they would require additional medical records until I reached out to them after my claim had been active for nearly a month. Per my original communication with Allianz during the claims filing process directly on their web-site, I let them know that I spoke with my doctor on Friday, November 6, however they insisted that they never received that communicate from me. Again, this has been incredibly poor service and a painstakingly long claims process with ridiculously slow response times from Allianz.
I believe that ultimately Allianz should pay my original claim, but due to poor timing between when I was able to see my physician and the extremely long response time about my question regarding their physician policy (much longer than the timeframe promised in their auto response e-mail), I will accept a refund of my original premium paid in order to resolve this claim. To me, this is more than a reasonable resolution. I don't understand why there is so much push back from the company, who is clearly in the wrong.
Regards,
[redacted]

Dear Ms. [redacted]:
face="Times New Roman">Thank you for forwarding this matter to my attention.
I have reviewed the consumer’s policy that was purchased on the website by the consumer. The rental dates entered by the consumer were 12/22 – 12/29/15.
If the consumer was involved in an accident after those insured dates, then the insuring agreement would not cover that loss.
I regret that we are unable to provide a more favorable response at this time.
Sincerely,
Kalinda H[redacted]
Claims Escalation Examiner
9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and...

exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer on 01/25/2014 at 11:16AM EST. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.
 
The consumers insuring agreement provided coverage for the following:
 
            You or a traveling companion is terminated or laid off from a company
            after your plan’s effective date.
            Specific requirements: (all must apply)
            · The termination or layoff isn’t your fault; and
            · You worked for this employer for at least three continuous years.
 
The consumer was not employed with this employer for three continuous years.
 
At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response.  
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Dear [redacted]:
 
Thank you for bringing this matter to my attention.
 
Upon review of the claim, the consumer originally purchased tickets for the date of 03/20/2014. These are the tickets that were insured by Allianz. According to the claim documentation,...

these tickets were canceled and the consumer brought tickets for the date of 03/26/2014. These tickets were not insured with Allianz.
Due to this reason, we were unable to provide coverage for the consumer’s loss. The insurance policy that was emailed to the consumer listed the coverage date of 03/20/2014.
While the consumer’s loss was a covered reason under the insuring agreement, the event on 03/26/2014 was not insured, therefore, we are unable to reimburse for that event.
My review shows that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response.
 
Thank you,
 
[redacted]

Dear [redacted]:
Complaint ID:  [redacted].
The Appeals department has receive the documentation on October 26, 2016, and October 28, 2016.  Matt O[redacted], @ Supervisor of the Claims department forward the documentation to the Appeals department on October 28, 2016.   It has been under review for over 12 days now.   I've been told by him and others, this should take appx.  21 days.  from date of receiving the documentation. 
I have spoken to Matt O[redacted] @ Supervisor of the Claims department, Allianz Global Assistance, [redacted], and he mentioned to me it would take up to 21 days under regulatory review with is in the appeal department to make a decision on this claim matter.   They should have been writing me a check either on 11/16/2016 or 11/17/2016.  So far it has been under review for over 12 days now.    They know that one of baggage was lost.  They owe me appx.  $2,000.00
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not resolve my complaint. 
Regards,
[redacted]

I purchased the travel insurance because an upcoming trip dates couldn't be finalized until the last moment. Had to reschedule my flight due to date changes and the airport start location. Allianz denied my claim and needless to say I'm certain is nothing more than another worthless insurance company. Will not use this business again.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Pre-existing conditions is not the issue, the live -in health care provider moved out suddenly leaving me no choice but to cancel my trip as I am the other healthcare provider. We chose this insurance because it stated that if cancellation was to care for a family member needing my care, refer to page 6 section 2 under what certificate includes, it would be covered. This company has very deceptive adds and by reading the complaints online I feel there is no condition that they would cover. This company is stealing from the consumer in a way that makes [redacted] look like a Saint. At least [redacted] did not pretend not to be a crook! I would like this company to tell me a single case that WOULD be covered for a 90 year old.!
Regards,
[redacted]

Dear [redacted]Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....

These terms were readily available in the booking path prior to purchase and also emailed to you. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide ifit will meet their needs. If not, a request can be made for the full refund of the premium.  Unfortunately, the cause of loss was listed as a general program exclusion thus we are unable to honor your claim. I regret that we are unable to provide you with a more favorable response.  Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance records indicate that the check was sent out multiple times and voided because it...

wasn’t received. Another check was sent out on 09/11 to a different address as requested.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and...

exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer We show no error in that submission.  
Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, the cause of loss was listed as a general program exclusion thus we were unable to honor the consumers claim.
 
I regret that we are unable to provide the consumer with a more favorable response. 
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I regretted that I bought this insurance to give so called piece of mind, and fully agreed with so many complaints posted online against this company. I wished that I read those complaints before I bought such an insurance. I certainly will share my experience with my friend and colleagues. To me, I just could not jeopardize my home in such an emergency condition to continue for vacation trip with the only heating burner to the house in abnormal condition. ]
Regards,[redacted]