Lakeland Properties And Management Inc

I was worried that my accommodation would fall through so I called to see if my policy covered that possibility before I bought the policy. I was told yes it does. when I went to submit a claim I was told it wasn't covered.

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured.
 
Our records indicate that we have not received any supporting documentation to finalize the consumers claim.
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The claim form indicates all avenues the consumer may take to send in the information. If the consumer is having issues uploading the documents, he may contact the Customer Service Department to assist him.
 
Sincerely,
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]:
Thank you for bringing this matter to my attention.
Our records indicate that the consumers claim was paid on 03/12/2014.
If the consumer would like specific information regarding the refund, she may contact our Claim Department at...

[redacted].
Thank you,
[redacted]
Claims Escalation Analyst
Allianz Global Assistance

Dear [redacted],
Please have the consumer provide either the policy number or claim number so that we may review.
Thank you,
[redacted]
Claims Escalation Analyst
Allianz Assistance

Completely terrible customer service. You purchase this coverage to do just that; cover you. But then you submit your reason and you wait, and you wait, and you wait. Then call and wait some more only to be told that your claim is denied with nothing other than a vague reason. You call the company and speak with a representative and they tell you there's nothing they can do and your out the cost of your flight or trip. Then, I requested to speak with a supervisor and was told there wasn't one available. They 'pride' themselves on excellent customer service. They should probably reevaluate their slogan. Completely terrible experience, and I would never recommend this company to anyone for any reason.

Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.I am showing your claim was paid on 1/20/2015. For any updates, you may contact the Claim Department at...

[redacted].Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
 
This company has reimbursed me, thank you so much for your help. [redacted]
Regards,[redacted]

[redacted]:
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage....

Specifically excluded from coverage was any loss arising directly or indirectly from an existing medical condition. These were defined as:
 
An illness or injury that you, a traveling companion or family
member were seeking or receiving treatment for or had symptoms of on
the day you purchased your plan, or at any time in the 120 days before
you purchased it.
You, a traveling companion or family member are considered to have
an existing medical condition if you, a traveling companion or
family member:
saw or were advised to see a doctor
had symptoms that would cause a prudent person to see a doctor
were taking prescribed medication for the condition or the
symptoms, unless the condition or symptoms are effectively
controlled by the prescription, and the prescription hasn’t changed.
 
The medical documentation on file indicates that the condition which caused the loss was symptomatic during the exclusionary period.  As the insuring agreement excluded coverage for these conditions, I regret that we are unable to overturn the denial of the claim.
 
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

Dear [redacted]:
 
Thank you for bringing this matter to my attention.
 
Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. Specifically excluded from coverage was any loss resulting directly or indirectly from...

an existing medical conditions. These were defined as:
 
                An illness or injury that you, a traveling companion or family
                member were seeking or receiving treatment for or had symptoms of on
                the day you purchased your plan, or at any time in the 120 days before           
                you purchased it.
               You, a traveling companion or family member are considered to have
               an existing medical condition if you, a traveling companion or
               family member:
                 · saw or were advised to see a doctor
                 · had symptoms that would cause a prudent person to see a doctor
                 · were taking prescribed medication for the condition or the
                 symptoms, unless the condition or symptoms are effectively
                 controlled by the prescription, and the prescription hasn’t changed.
According to the Physician Statement form filled out by the doctor, the cause of loss was due to  the surgery scheduled for a condition that was being treated during the 120 day period. The form on file does not attribute the loss to anything but the surgery itself.
Due to this reason, we are unable to overturn the denial at this time.
 
Thank you,
 
[redacted]
Claims Escalation Analyst
Allianz Global Assistance

Timely hassle free processing of my trip cancellation claim after my traveling companion was medically unable to take the trip.

Thank you for directing this to my attention.
Please have the consumer send in verification that the insurance was purchased on her end. I will then review it with the Customer Service Department's management team.
Thank...

you, 
Kalinda H[redacted]
Claims Escalation ExaminerAllianz Global Assistance

Dear [redacted]
 
Thank you for forwarding this matter to my attention.
 
Please have the consumer provide a claim or proper policy number so that we may address their concerns.
 
Sincerely,
 
[redacted]...

[redacted]

[redacted],
Thank you for staying with me in this battle with the insurance company.  I received an email from them informing me that the payment has been approved (finallly!)  They will mail me 2 separate checks.  Honestly, I can't jump with happiness until I see those checks.  I will let you know when I have the checks in my hands.  [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

I purchased this policy for trip cancellation.  The trip was cancelled.  They refuse to honor the policy, when their advertising does not go in to cancellation reasons.  I should have just said I got stuck in traffic, then they would have paid.  But because I said that the host family called off the trip, they said the trip should still have happened.  Why?  We decided to cancel it.  Cancelled trip = coverage.  
This is the second time I have used this company and I never will again.  They never pay claims. They are also condescending and rude when you deal with them.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The consumer called and stated that he has faxed over the documentation.
Regards,
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention.
 
We have reviewed the consumers claim.
Due to the time change that was to take place on the return flight, we have made the decision to overturn the denial.
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The consumer has been reimbursed the maximum amount allowed under the Travel Delay benefit.
 
If the consumer has any questions regarding the claim process, they may contact our Claim Department at [redacted].
 
Sincerely,
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted]:
Thank you for bringing this matter to my attention.
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically, the baggage delay benefit provided coverage for reasonable and essential items for you...

to use while your luggage is delayed.
Currently on file, we have a receipt that isn’t itemized from [redacted] for $35.00. We also have an itemized receipt for $35.00 from [redacted] for a hat and what appears to be 2 other items for a girl which has been reimbursement.
We do not have an itemized receipt on file from [redacted]. If the consumer has this, she may send this in for review.
Thank you,
[redacted]
Claims Escalation Analyst
Allianz Global Assistance

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and...

exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.
 
The consumers insuring agreement excluded coverage for any loss resulting directly or indirectly from an existing medical condition. These were defined as:
 
An illness or injury that you, a traveling companion or family
member were seeking or receiving treatment for or had symptoms of on
the day you purchased your plan, or at any time in the 120 days before
you purchased it.
You, a traveling companion or family member are considered to have
an existing medical condition if you, a traveling companion or
family member:
· saw or were advised to see a doctor
· had symptoms that would cause a prudent person to see a doctor
· were taking prescribed medication for the condition or the
symptoms, unless the condition or symptoms are effectively
controlled by the prescription, and the prescription hasn’t changed.
 
 
According to the medical documentation on file, the condition that caused the consumer’s loss was excluded from coverage as the condition was symptomatic and/or being treated during the 120 day exclusionary period.
 
At this time, my review indicates that we are unable to provide coverage for the consumer's loss and I regret that we are unable to provide the consumer with a more favorable response.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
www.allianzassistance.com

Dear [redacted],
Thank you for bringing this matter to my attention.
 
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage.
 
The coverage specifically provided coverage for a mechanical breakdown on that...

day of the event.
 
Unfortunately, without proof of the breakdown, we are unable to provide coverage for the loss.
 
The claim is currently pending for documentation. The consumer advised that the damaged tire was replaced by a spare. If the consumer can provide coverage to show a tire was purchased to replace the damaged tire we can reconsider the claim.
 
Thank you,
 
[redacted]
[redacted]
Allianz Global Assistance

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response is as deceiving as their advertising. That is exactly the issue: they advertise something and, if you don't read the small print, you are "[redacted]". Forgive my bluntness but this is exactly the case. Indeed, my suitcase was delayed and when it shower up, was opened and with some of my stuff missing. All the insurance has been asking me is to give them "support material" what is that suppose to mean? I described what I was missing twice and they kept sending me the same answer. 
 
What am I suppose to do?
Regards,
[redacted]