Lakeland Properties And Management Inc

Dear [redacted],
 
I have reached out to the claims examiner for a more detailed print out of what was paid.
 
The conversion amounts indicate that this amount was not reimbursed. The examiner has gone ahead and processed the payment.
 
Thank you,
 
[redacted]
Claims Escalation Analyst

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Please have the consumer provide a claim or proper policy number so that we may address their concerns.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond,...

Virginia 23233www.allianzassistance.com

Dear [redacted]:
Thank you for bringing this matter to my attention.
Please have the consumer provide the claim number so that we may address their concerns.
Thank you,
[redacted]
Claims Escalation Analyst
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Allianz Global Assistance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I have provided on more than 1 occasion proof that my wife's pregnancy is currently experiencing complications (which was the reason to cancel the trip - not to avoid complications, but to not compound them).  We have send in a HIPPA release as well so that Allianz can review themselves.  In discussing with them, they had no medical professionals on hand to review, they were simply looking for a specific diagnosis code.  As it stands currently, my wife needs to take injections daily to prevent her from going into labor.  My wife's doctor advised us that taking any type of long trip (plane or otherwise) was ill advised as it most likely would trigger an early labor scenario, which in turn would have resulted in many complications for both my wife and child.  Frankly, I find it offensive that Allianz suggested (verbally to me on the phone), that I should have had my wife board the flight and go into significant preterm labor - as that would have been covered.  The message I received was essentially that I should have put both my wife and baby's health at risk (and caused Allianz significant cost).  Frankly, every conversation I have had with Allianz has demonstrated a high level of ignorance, and general disregard for human life.  If their service only covered certain diagnostic codes, that should have been spiked out in the agreement instead of using general verbiage. 
Regards,
[redacted]

Allianz Global Assistance is a complete scam. I am furious they even market themselves as an 'insurance company" and even more upset airline companies such as [redacted] and [redacted] even associate with them. Future customers, please do yourself a favor and DO NOT purchase a so-called trip insurance policy from these guys. The "fine print" and loop holes are endless. I wish I would have saved my $20 and just ate the cancelled trip/ change fees and had ** give me the remaining credit.

Dear [redacted],
Thank you for bringing this matter to my attention.
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. These terms were readily available for review prior to the purchase on the [redacted] website and...

also emailed to [redacted] on 12/13/2013 at 9:26PM EST. We show no error in that submission.  
The consumer's insuring agreement provided coverage for the following:
    The death of a Family Member or a Companion on or within thirty (30) days prior to the event date.
According to the consumer's insuring agreement, family member was defined as:
                Family Member means spouse; parent; child(ren), including children who are, or are in the
                process of becoming, adopted; sibling; grandparent or grandchild(ren); step-parent; stepchild; or
                stepsibling; in-laws (parent, son, daughter, brother or sister); aunt; uncle; niece; nephew; legal
                guardian; ward; an employed caregiver who lives with You; or a person with whom You have lived
                for 12 continuous months prior to the coverage effective date.
Unfortunately, a cousin was not listed as a covered family member.
Due to this, I regret that we are unable to issue reimbursement for the consumer’s loss.                
Thank you,
[redacted]

Allianz Global (Travel Insurance) did not consider an unexpected birth of a child that needed to be delivered within 24 hours and weeks ahead of the due date a medical emergency. That I guess does not qualify. We filled out all the forms and still does not qualify. I wish I would have come here first before purchasing their travel insurance (through [redacted]), which I will never do again. How they have an "A+" rating is beyond me. they've had almost 400 complaints in the last year. It takes a lot for people to formally complain through the Revdex.com.

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The claim has been in a temporary closed status since July 14th as the documentation requested to complete the claim has...

yet to be received. The consumer has been advised of the documentation needed from the physician to confirm if we are able to provide coverage for the medical condition. Until the documentation is received, we would be unable to finalize the claim review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com