Hi,This is in response to the case # 12165709, we do see in our records that the customer bought services from one of our resellers on 23rd March, for $217.50.We have received multiple calls from our existing customers who claim to have received calls from people pretending to be Virus Eraser
Incand we request our customers not to entertain such callsSince we were associated with multiple resellers, they have good database for Virus Eraser IncHence, we are not liable of the practice they are following because there is no way to take the data back from themWe sincerely apologize for the inconvenience caused. Please write to us in case of any further query at ***@virus-eraser.com or call our customer service number ***.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint filed by *** ***.It could be possible that the customer called for some computer related issue and reached our reseller and after her consent the payment of $was charegdAll the proper guidelines were followed before processing the payment and
without customer's permission or authorization no charges can be processedIn case customer was not happy and was looking for a refund, she would have called the same number and might have asked for refund and it would have been done from our endThe delay in refund might be caused because the bank was contacted first, the money goes on hold and then we do not have any authorization to refund the sameAlthough as per our records we have processed the refund of the complete $from our end and it should have been there in her account with 5-business daysKindly contact your bank once to see if it appears in your account, just in case there is a problem you can get back to us and we will be glad to help in resolving the query. Thank you.Regards,Team Virus Eraser
Hi,We tried to locate the order for $at our end but unfortunately we are unable to see any records of this paymentIf we have refunded the $that you paid to us; there is no problem in going ahead and refunding $245.50, but as mentioned above we are unable to find any details.Request you to please provide us with a payment receipt or any other document available at your end and we will proceed further in refunding the money.Thank you.Regards,Team Virus Eraser
Consumer states that they have yet to receive any refund payment and believe the business is not being honest about their intentions to resolve their problem
I am rejecting this response because:Affiliate partners in promoting your product by using a bait and switch tactic to sell your product should be a concern to youIf you notice on the contract that he supposedly signed, the name of the broker is not listed, only "Virus Eraser" is listedIn the contract it list's *** ***" as the affiliate company as well as the consumer in the contractThis in my estimation is an effort to hide their identity or to make virus eraser solely responsible.Regardless, the contract should be null and void as it does not state all parties clearly and their roles in the contractThe consumer is the only name listed other than "Virus Eraser"If it is an affiliate that is selling your product, they should be listed as wellPlease see attached copy
Hi ***,We have escalated the matter to our billing team and have got the information that the check that was supposed to sent to you was misplaced hence you have not received it yet. Today we received a confirmation that Virus Eraser is issuing a new check amounting $and would be mailed to you by 22nd of Nov and should reach you within to working daysWe understand this is really frustrating and you have waited for a long time to get this resolvedApologies for the inconvenience caused to you, but this will be taken care of soon.Thanks in anticipation.Regards,Team Virus Eraser
Hi,This is in response to the case # 11815690, the customer contacted one of our resellers in regards to some computer issue (Blue Screen) and he was offered support along with Virus Eraser Antivirus software which was included in the plan that the customer was offeredWe see that the customer has
paid $for - 'VMAK "Virus Removal" Computer Support with Virus Eraser Antivirus Software Computer Year' on 3rd of May, We apologise for the inconvenience caused but Virus Eraser do not call the customers even if they remove the product, if possible please provide the phone number from which you received the call and we will try our best to track that downAlso, Virus Eraser do not keep any card information of the customers as per our quality guidelines. Please write to us in case of any further query at [email protected] or call our customer service number 1-844-213-4342.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: If and when I see a credit on my credit card from this company, I will reconsider. However, I did not contact this company first...my computer was hijacked; There was a sudden blue screen and a written and audio message that my computer was hacked or had a virus and that I should call the phone number listed immediately. This message was given constantly and urgently. When I called the number and asked how they knew my computer was hacked, they said windows defender notified them. They supposedly loaded Virus eraser on my computer, but when I checked this morning, only a trial version was installed and the "key" I was given to register did not work. All of this leads me to believe that I was scammed...what else is there to believe?*** * ***
Hi,This is in reference to the complaint #***.As we can see that customer is looking for a full refund of his money per the desired settlement, we have proceeded with the sameThe amount would reflect within 5-business days back to customer's accountWe hope this resolves the concern and we
would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,We are waiting to hear anything from the bank's side, we have kept the case open from our end as wellLet us know if there is any update at your end.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #***.First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to
the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed.Our sincere apologies for the inconvenience caused to you, we would like to inform you that the account is very oldHence we would able to offer you a partial refund of $which can sent via check to your mailing addressWould request you to confirm the same and we will start the process from our end.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I spoke to a representative named *** from virus eraser on 8-21-and she said I will receive the new check within 5-days and tomorrow will be8-29-and I have not received any check yet--I can not believe the president and owner of the company -virus eraser wrote me a check the was frozen from wells fargo bankI am sure Mr*** *** the president can afford a check for $200.00 and now the new check is for $212.00. I called now times to get my refund--seems very suspicious and difficult to get a refund form this companyAlso it seems very odd that the president and owner of the company would call me personally for this refund ?????? I believe this is a scam from this company, since the end of May of 2017---other than the frozen check I still have not received my check of 212.00. If the new check is also frozen after I cash the check it will cost me another $in penalty fees--which I do not want to do--the first check made me not feeling they are in complicance with having valid checks for refunds. Any suggestions on how to get my $back without having to cash a check again which may not be valid?????? Any help will be greatly appreciated---I was thinking having the virus eraser send me a money order if that is a possibility--Help Thank you *** ***
We are not a scam! Weare a bona fide software company for windows and the mac (***)We have resellers and partners that work with Virus Eraser Incand help our customers with tech support This customer signeda digital signature for the services rendered at the price
that he or she accepted for tech support not just software!! this was a bundle We have refunded this customer their full amount of their charge as we do with any customer This needs to be removedfrom this recored. Regards,*** ***,CEO & *** *** CFO
Hi,This is in reference to the complaint #***.First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to
the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed.Since customer is looking for refund of his money, we will go ahead and process the refund from our endThe refund would appear in custmomer's account within - working days.Thank you.Regards,Team Virus Eraser
Hi ***,We are looking into the status of refund, although as mentioned earlier the refund was processed from our endWe would request you to once check with your bank, please give the following reference number : *** and see if it helps.Thank you.Regards,Team Virus Eraser
I am rejecting this response because:i did receive a call upon removal of Virus Eraser on Nov 11, from ***There was no conversation re the purpose of the call as I was upset by the apparent scam by Virus Eraser and expressed displeasure and hung up and placed a call block and terminated my visa through my bank. I am not seeking any compensation other than to draw attention to their questionable business practices
Hi,As per the desired resolution, we have gone ahead and refunded the rest of the amount $211.99, which would reflect in customer's account within to business daysWe hope this resolves the concern and we would to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi *** ,We have escalated the matter to our billing team and have got the information that the check that was supposed to sent to you was misplaced hence you have not received it yet. Today we received a confirmation that Virus Eraser is issuing a new check amounting $and would be mailed to you by 22nd of Nov and should reach you within to working daysWe understand this is really frustrating and you have waited for a long time to get this resolvedApologies for the inconvenience caused to you, but this will be taken care of soon.Thanks in anticipation.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me As long as they follow through and issue me a refund as promised, I accept this resolution Thank You!*** ***
Hi,This is in response to the case # 12165709, we do see in our records that the customer bought services from one of our resellers on 23rd March, for $217.50.We have received multiple calls from our existing customers who claim to have received calls from people pretending to be Virus Eraser
Incand we request our customers not to entertain such callsSince we were associated with multiple resellers, they have good database for Virus Eraser IncHence, we are not liable of the practice they are following because there is no way to take the data back from themWe sincerely apologize for the inconvenience caused. Please write to us in case of any further query at ***@virus-eraser.com or call our customer service number ***.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint filed by *** ***.It could be possible that the customer called for some computer related issue and reached our reseller and after her consent the payment of $was charegdAll the proper guidelines were followed before processing the payment and
without customer's permission or authorization no charges can be processedIn case customer was not happy and was looking for a refund, she would have called the same number and might have asked for refund and it would have been done from our endThe delay in refund might be caused because the bank was contacted first, the money goes on hold and then we do not have any authorization to refund the sameAlthough as per our records we have processed the refund of the complete $from our end and it should have been there in her account with 5-business daysKindly contact your bank once to see if it appears in your account, just in case there is a problem you can get back to us and we will be glad to help in resolving the query. Thank you.Regards,Team Virus Eraser
Hi,We tried to locate the order for $at our end but unfortunately we are unable to see any records of this paymentIf we have refunded the $that you paid to us; there is no problem in going ahead and refunding $245.50, but as mentioned above we are unable to find any details.Request you to please provide us with a payment receipt or any other document available at your end and we will proceed further in refunding the money.Thank you.Regards,Team Virus Eraser
Consumer states that they have yet to receive any refund payment and believe the business is not being honest about their intentions to resolve their problem
I am rejecting this response because:Affiliate partners in promoting your product by using a bait and switch tactic to sell your product should be a concern to youIf you notice on the contract that he supposedly signed, the name of the broker is not listed, only "Virus Eraser" is listedIn the contract it list's *** ***" as the affiliate company as well as the consumer in the contractThis in my estimation is an effort to hide their identity or to make virus eraser solely responsible.Regardless, the contract should be null and void as it does not state all parties clearly and their roles in the contractThe consumer is the only name listed other than "Virus Eraser"If it is an affiliate that is selling your product, they should be listed as wellPlease see attached copy
Hi ***,We have escalated the matter to our billing team and have got the information that the check that was supposed to sent to you was misplaced hence you have not received it yet. Today we received a confirmation that Virus Eraser is issuing a new check amounting $and would be mailed to you by 22nd of Nov and should reach you within to working daysWe understand this is really frustrating and you have waited for a long time to get this resolvedApologies for the inconvenience caused to you, but this will be taken care of soon.Thanks in anticipation.Regards,Team Virus Eraser
Hi,This is in response to the case # 11815690, the customer contacted one of our resellers in regards to some computer issue (Blue Screen) and he was offered support along with Virus Eraser Antivirus software which was included in the plan that the customer was offeredWe see that the customer has
paid $for - 'VMAK "Virus Removal" Computer Support with Virus Eraser Antivirus Software Computer Year' on 3rd of May, We apologise for the inconvenience caused but Virus Eraser do not call the customers even if they remove the product, if possible please provide the phone number from which you received the call and we will try our best to track that downAlso, Virus Eraser do not keep any card information of the customers as per our quality guidelines. Please write to us in case of any further query at [email protected] or call our customer service number 1-844-213-4342.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: If and when I see a credit on my credit card from this company, I will reconsider. However, I did not contact this company first...my computer was hijacked; There was a sudden blue screen and a written and audio message that my computer was hacked or had a virus and that I should call the phone number listed immediately. This message was given constantly and urgently. When I called the number and asked how they knew my computer was hacked, they said windows defender notified them. They supposedly loaded Virus eraser on my computer, but when I checked this morning, only a trial version was installed and the "key" I was given to register did not work. All of this leads me to believe that I was scammed...what else is there to believe?*** * ***
Hi,This is in reference to the complaint #***.As we can see that customer is looking for a full refund of his money per the desired settlement, we have proceeded with the sameThe amount would reflect within 5-business days back to customer's accountWe hope this resolves the concern and we
would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,We are waiting to hear anything from the bank's side, we have kept the case open from our end as wellLet us know if there is any update at your end.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #***.First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to
the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed.Our sincere apologies for the inconvenience caused to you, we would like to inform you that the account is very oldHence we would able to offer you a partial refund of $which can sent via check to your mailing addressWould request you to confirm the same and we will start the process from our end.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I spoke to a representative named *** from virus eraser on 8-21-and she said I will receive the new check within 5-days and tomorrow will be8-29-and I have not received any check yet--I can not believe the president and owner of the company -virus eraser wrote me a check the was frozen from wells fargo bankI am sure Mr*** *** the president can afford a check for $200.00 and now the new check is for $212.00. I called now times to get my refund--seems very suspicious and difficult to get a refund form this companyAlso it seems very odd that the president and owner of the company would call me personally for this refund ?????? I believe this is a scam from this company, since the end of May of 2017---other than the frozen check I still have not received my check of 212.00. If the new check is also frozen after I cash the check it will cost me another $in penalty fees--which I do not want to do--the first check made me not feeling they are in complicance with having valid checks for refunds. Any suggestions on how to get my $back without having to cash a check again which may not be valid?????? Any help will be greatly appreciated---I was thinking having the virus eraser send me a money order if that is a possibility--Help Thank you *** ***
We are not a scam! Weare a bona fide software company for windows and the mac (***)We have resellers and partners that work with Virus Eraser Incand help our customers with tech support This customer signeda digital signature for the services rendered at the price
that he or she accepted for tech support not just software!! this was a bundle We have refunded this customer their full amount of their charge as we do with any customer This needs to be removedfrom this recored. Regards,*** ***,CEO & *** *** CFO
Hi,This is in reference to the complaint #***.First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to
the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed.Since customer is looking for refund of his money, we will go ahead and process the refund from our endThe refund would appear in custmomer's account within - working days.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: have not received my refund yet
Hi ***,We are looking into the status of refund, although as mentioned earlier the refund was processed from our endWe would request you to once check with your bank, please give the following reference number : *** and see if it helps.Thank you.Regards,Team Virus Eraser
I am rejecting this response because:i did receive a call upon removal of Virus Eraser on Nov 11, from ***There was no conversation re the purpose of the call as I was upset by the apparent scam by Virus Eraser and expressed displeasure and hung up and placed a call block and terminated my visa through my bank. I am not seeking any compensation other than to draw attention to their questionable business practices
Hi,As per the desired resolution, we have gone ahead and refunded the rest of the amount $211.99, which would reflect in customer's account within to business daysWe hope this resolves the concern and we would to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi *** ,We have escalated the matter to our billing team and have got the information that the check that was supposed to sent to you was misplaced hence you have not received it yet. Today we received a confirmation that Virus Eraser is issuing a new check amounting $and would be mailed to you by 22nd of Nov and should reach you within to working daysWe understand this is really frustrating and you have waited for a long time to get this resolvedApologies for the inconvenience caused to you, but this will be taken care of soon.Thanks in anticipation.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me As long as they follow through and issue me a refund as promised, I accept this resolution Thank You!*** ***