I am rejecting this response because: After not receiving the first two checks that were allegedly sent to me, I am inclined to believe that no check was ever sent. I am extremely disappointed at the lack of attention to this issue by Virus Eraser. I would like someone to please get to the bottom of this asap.Please provide me with proof of these alleged payments, how they were sent, where they were sent, traching number, etc. I assume you somehow track your mail whether it's thru [redacted], etc. I would like to have my private investigator look further into who recevied these checks. You guys should have my bank account number from the check of mine that you cashed. I would like to please request that you issue my refund directly into my bank account via electronic check. Please contact me asap. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. On July 15th, I received a credit to my card in the amount of $1005.00 from Virus Eraser and am satisfied with the amount. This complaint can be closed now.Thank you,[redacted]
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. But as mentioned in the comment there is a dispute which has been filed which puts the money on hold. The money is no longer available with Virus Eraser/Reseller anymore, if the dispute was not filed we would have been able to close the concern in case customer was not ready to continue with the services; we will have to wait for any update from bank's end to proceed further in resolving the issue.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 5-7 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. " Anyway, I Finally received notification from [redacted] that Virus-Erase charge has been removed.Thanks again for your assistance.Have a great summer-[redacted]
Regarding complaint ID [redacted], I want to report that Virus Erase has credited a $700 refund to my credit card, as they stated they would do; however, I question the method they used to get me to purchase their product. I computer was hijacked by someone, and I was not able to close it out or turn it off, even by unplugging from power source ( it is a laptop)until I called the phone # shown at the bottom of the screen, at which time I was connected to Virus Erase. This seems to me a questionable way to do business, and virus Erase should investigate how this could happen in a reputable business. As for me, I am satisfied with the results of my report to the Revdex.com.Thank You,[redacted]
Hi,As mentioned in our previous response, the refund has been processed from our end. Please call up your bank and give them the Transaction ID : 506033258 and they will be able to trace the refund which was processed from our side. The money is no longer available with us, please try contacting your bank and they will be able to help you with the same.Thank you.Regards,Team Virus Eraser
Hi,As mentioned in our previous response, the refund has been processed from our end. Please find attached the screenshot for the refund receipt which gets generated as soon we process the refund. There is a reference # [redacted] which will help your bank to track down the refund. Request you to kindly contact your bank and give them the reference number and they will be able to assist you further with it. You can always reach us at [email protected] for any further issue.Thank you.Regards,Team Virus Eraser
Revdex.com:
.
I have received another check from Virus Eraser on Friday 15th of 2017.. I cashed the check at my bank hoping it will not be another check that will bounce like the first check..If this second check bounces what will be my next option with this company????
I am rejecting this response because: I wish to keep the case open until the credit card company has settled on the dispute. I wish to clarify that virus-eraser (or one of its affiliates) made unsolicited contact with my mother. She did not reach out to anyone regarding a computer virus.
I am rejecting this response because: Virus Eraser said they would give me a FULL refund. To date, the transactions to my credit are as follows: on April 10, 2016, Virus Eraser charged $607.50 to my credit card and ALSO on the same date charged $217.50 to my credit card. On April 11, 2016, Virus Eraser credited $607.50 back to me however, the $217.50 has NOT been credited.
Hi,This is in reference to the case no. [redacted], we do see that the customer called us on 22nd of July, 2017 and paid $199.99 for 1 Year of Service, after the proper authorization the payment was processed. Per our service agreement if any of our customers are unhappy/dissatisfied with the services...
and want the refund we proceed in resolving the issues within 7 to 10 days. We received your call and the diagnostic expert helped you understand why did that issue occurred on your computer. Virus Eraser Inc is an authorized reseller partner for [redacted] and not a partner. There must have been some miscommunication and we apologize for the same. Virus Eraser helped you fix the issue of the computer and agreed to provide the support for next 1 year. We understand you did not want us to cash the check but the scan copy of the check was already in the system and the bank cashed it. We sent out a check as for the refund, as acheduled, the entire process takes 15-20 business days. As per your email, we see you have not received the check. We will cancel the first refund check and send another check for $199.99, which you should receive within 15 - 20 business days.We apologize for all the inconvenience caused.In case there is any further question the customer can reach us out at [email protected] or can contact on our Customer Service number: [redacted].Thank you.Regards,Team Virus Eraser
I am rejecting this response because: This is the very same thing they've been claiming since MID-AUGUST...it's always something, and it's always a lie.
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was...
offered to the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 5-7 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejectinThey are the murchant and why haven't they sent me my check? We are sveral weeks past there promise of a refund. I now wish FULL refund as they failed to provide the service they promised and I was willing to do my part and helping to bring this matter to a close. They have nothiung past asking for me to accept their idea for a refund and they have failed to even make good on the $700.00 refund , I now want the full price of $1425.00
I am rejecting this response because: the people that I talked to told me they were techs from the company and would be able to install and erase all viruses. I feel that the tech support has hacked my information and hurting my computer. Along with the virus protection because I now have another supposed virus on my computer and when I call the your virus company the gentleman told me there is nothing he can do about it
I am rejecting this response because: I contacted my bank on 6/20/16, they have no record or any pending transactions of the 6/02/16 refund from virus eraser. I still have not received the refund.Thank you
Hi,The refund amount is sent through a check to your physical address. You might receive it in 3 to 4 days. Thank you.Regards,Team Virus Eraser
I am rejecting this response because: After not receiving the first two checks that were allegedly sent to me, I am inclined to believe that no check was ever sent. I am extremely disappointed at the lack of attention to this issue by Virus Eraser. I would like someone to please get to the bottom of this asap.Please provide me with proof of these alleged payments, how they were sent, where they were sent, traching number, etc. I assume you somehow track your mail whether it's thru [redacted], etc. I would like to have my private investigator look further into who recevied these checks. You guys should have my bank account number from the check of mine that you cashed. I would like to please request that you issue my refund directly into my bank account via electronic check. Please contact me asap. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. On July 15th, I received a credit to my card in the amount of $1005.00 from Virus Eraser and am satisfied with the amount. This complaint can be closed now.Thank you,[redacted]
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. But as mentioned in the comment there is a dispute which has been filed which puts the money on hold. The money is no longer available with Virus Eraser/Reseller anymore, if the dispute was not filed we would have been able to close the concern in case customer was not ready to continue with the services; we will have to wait for any update from bank's end to proceed further in resolving the issue.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to...
the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 5-7 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. " Anyway, I Finally received notification from [redacted] that Virus-Erase charge has been removed.Thanks again for your assistance.Have a great summer-[redacted]
Regarding complaint ID [redacted], I want to report that Virus Erase has credited a $700 refund to my credit card, as they stated they would do; however, I question the method they used to get me to purchase their product. I computer was hijacked by someone, and I was not able to close it out or turn it off, even by unplugging from power source ( it is a laptop)until I called the phone # shown at the bottom of the screen, at which time I was connected to Virus Erase. This seems to me a questionable way to do business, and virus Erase should investigate how this could happen in a reputable business. As for me, I am satisfied with the results of my report to the Revdex.com.Thank You,[redacted]
Hi,As mentioned in our previous response, the refund has been processed from our end. Please call up your bank and give them the Transaction ID : 506033258 and they will be able to trace the refund which was processed from our side. The money is no longer available with us, please try contacting your bank and they will be able to help you with the same.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I have NOT received payment.
Hi,As mentioned in our previous response, the refund has been processed from our end. Please find attached the screenshot for the refund receipt which gets generated as soon we process the refund. There is a reference # [redacted] which will help your bank to track down the refund. Request you to kindly contact your bank and give them the reference number and they will be able to assist you further with it. You can always reach us at [email protected] for any further issue.Thank you.Regards,Team Virus Eraser
Revdex.com:
.
I have received another check from Virus Eraser on Friday 15th of 2017.. I cashed the check at my bank hoping it will not be another check that will bounce like the first check..If this second check bounces what will be my next option with this company????
I am rejecting this response because: I wish to keep the case open until the credit card company has settled on the dispute. I wish to clarify that virus-eraser (or one of its affiliates) made unsolicited contact with my mother. She did not reach out to anyone regarding a computer virus.
I am rejecting this response because: Virus Eraser said they would give me a FULL refund. To date, the transactions to my credit are as follows: on April 10, 2016, Virus Eraser charged $607.50 to my credit card and ALSO on the same date charged $217.50 to my credit card. On April 11, 2016, Virus Eraser credited $607.50 back to me however, the $217.50 has NOT been credited.
Hi,This is in reference to the case no. [redacted], we do see that the customer called us on 22nd of July, 2017 and paid $199.99 for 1 Year of Service, after the proper authorization the payment was processed. Per our service agreement if any of our customers are unhappy/dissatisfied with the services...
and want the refund we proceed in resolving the issues within 7 to 10 days. We received your call and the diagnostic expert helped you understand why did that issue occurred on your computer. Virus Eraser Inc is an authorized reseller partner for [redacted] and not a partner. There must have been some miscommunication and we apologize for the same. Virus Eraser helped you fix the issue of the computer and agreed to provide the support for next 1 year. We understand you did not want us to cash the check but the scan copy of the check was already in the system and the bank cashed it. We sent out a check as for the refund, as acheduled, the entire process takes 15-20 business days. As per your email, we see you have not received the check. We will cancel the first refund check and send another check for $199.99, which you should receive within 15 - 20 business days.We apologize for all the inconvenience caused.In case there is any further question the customer can reach us out at [email protected] or can contact on our Customer Service number: [redacted].Thank you.Regards,Team Virus Eraser
I have received a credit of $907.50 from Virus Eraser on 5/12/16. Thank you very much, [redacted]
I am rejecting this response because: This is the very same thing they've been claiming since MID-AUGUST...it's always something, and it's always a lie.
Hi,This is in reference to the complaint #[redacted].First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was...
offered to the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 5-7 business days. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejectinThey are the murchant and why haven't they sent me my check? We are sveral weeks past there promise of a refund. I now wish FULL refund as they failed to provide the service they promised and I was willing to do my part and helping to bring this matter to a close. They have nothiung past asking for me to accept their idea for a refund and they have failed to even make good on the $700.00 refund , I now want the full price of $1425.00
I am rejecting this response because: the people that I talked to told me they were techs from the company and would be able to install and erase all viruses. I feel that the tech support has hacked my information and hurting my computer. Along with the virus protection because I now have another supposed virus on my computer and when I call the your virus company the gentleman told me there is nothing he can do about it
I am rejecting this response because: I contacted my bank on 6/20/16, they have no record or any pending transactions of the 6/02/16 refund from virus eraser. I still have not received the refund.Thank you