First and foremost Virus Eraser is an Antivirus Software company which sells to the public, and also resellers and affiliatesWe have nothing to do with your customers compliant We have partners that work with us (Just like *** has outlets that work with them) Please explain to your
customer that we are a product not a tech support center!! we have many partners that work with us
Hi,This is in reference to the complaint #***.First of all we would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with itWe are Antivirus Software company for *** and *** with Tech Support Services for consumersWe also work
with resellers / affiliates to process our salesIt could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a full refund of his money per the desired settlement, we have proceeded with the sameThe amount would reflect within 5-business days back to customer's accountWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in response to the case#*** the refund has already been processed from our endKindly confirm if you have received the check, you can also write to us on *** for any further information.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #***.First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to
the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlement. The refund was processed from our end on June 2nd, we apologize for the long delay which happened due to some technical issueBut by now the customer must have receive her money back to the same account she used while purchasing the planJust in case there is a problem/concern, she can reach us at ***We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint filed by *** ***.It could be possible that the customer called for some computer related issue and reached our reseller and after her consent the payment of $was chargedAll the proper guidelines were fol***d before processing the payment and
without customer's permission or authorization no charges can be processedAlso, after proper authorization given by the customer, the technician took a remote session on customer's computer and resolved the issues she was facingAs we can see that customer is looking for a refund of her money per her desired settlementWe have proceeded with the same and refund the money on 7th April, and the amount would reflect within 5-business daysWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the case no***, as mentioned in our records you purchased our services on Feb 21st, that included the Virus Eraser Antivirus and SupportWe received your email of discontent and apologize for all the inconvenience causedWe initaited the refund the same
day you called for itDue to some technical glitch the bank could not receive the refund request and did not send the check.The CEO of Virus Eraser Incwrote a check for the refund while on the call with you and sent it right awayThe reason why the you could not cash the check was the *** *** *** account for Virus Eraser was frozen because of no transactionThis happened while the check was on the way alreadyWe will be writing you another check, that you will receive within next - business days for an amount of $The $is for the charge that you had to bear when you deposited out check.We aplogize for all the inconveninece caused and assure you, that you will receive the refund as promised.In case there is any further question the customer can reach us out at *** or can contact on our Customer Service number: ***.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #***First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to
the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 3-business daysWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I have not received any refund It is now June of they have me a refund on the third I would have received it already I keep getting phone calls about my refund They tell me that I have to go to my computer and download a new program in order to get my refund I won't download anything from them When I asked for a physical check they told me I have to buy a $iTunes card from *** I told them in going to contact you again
Hi ***,The services that you signed up for was Years Technical Support and Lifetime Virus Eraser for $We reassessed our calculations and the revised refund amount, we can offer the total value of $and here's is the calculation to clarify the charges:$907.50/(Months) = $25.21$25.21*(Per your desired resolution) = $252.08$- $= $655.42$- $(Lifetime Virus Eraser Software) = $405.43$- $(Refund Amount) = $155.43The difference of $that is coming up includes the services & set up fee for the account registered with VMAK and Virus Eraser SoftwareHope this answers the questions that you haveWould request you to kindly confirm the physical address so that we can proceed with sending the check to you, please send us an email to [email protected] us know in case of any confusion.Thank you.Regards,Team Virus Eraser
Hello..this is not a bait and switchMy guess is this virus was the result of sights not suggested in this world .please note that at no time did virus eraser actas you state. Regards
Virus Eraser is an Antivirus Software company that sells Virus Eraser for windows and the mac, This behaviorHas nothing to do with Virus Eraser Antivirus Software! This is crazy to have this customer create such a complaint against our companyVirus Eraser has many resellers that sell our
software for windows and the mac with tech support We do not ever practice in what this customer says! Our website is at *** we have many affiliate partners At no point are we responsible for the actions that have been stated This customer signed a document and agreed to have his/her computer fixed via a remote process How he came to one of our partners is not related to our company
Hi,This is in in response to the case #Unfortunately we are unable to locate any details of $under the name of *** ***, we certainly would help you with the desired settlement that you are looking for but would request you to kindly provide the name on the account or any sales
agreement that is available at your end and we would resolve the concernWe will wait for your response on this and sincere apologies for any inconvenience caused to you.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Although I am not satisfied that Virus Eraser can outline what the $907 represents after the fact, to end this relationship, I will accept the offer of $250. Please mail it to the address on the original Sales Agreement. I will not email your account manager. Please let me know when I can expect to receive payment
Hi,This is in reference to the complaint #***.We would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with itWe are Antivirus Software company for Windows and Mac with Tech Support Services for consumersWe also work with resellers /
affiliates to process our salesIt could be possible that when the customer called she reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer. If the customer needs any assistance she can reach us on *** and we will be glad to assist. Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #[redacted].First of all, we would like to mention that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus...
Software was offered to the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of his money per the desired settlement, we have proceeded with the same. The amount would reflect within 5-7 business days back to customer's account. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the case # 11436383.Virus Eraser Antivirus Software itself is a security software and only one security program could run properly on a computer, else it would make the computer run very slow. After confirmation from the customer Virus Eraser Software was offered to her...
and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As per customers request, the refund was processed from our side. Here is a reference number for the refund : [redacted], the customer should have received the amount of $105.50 by now. In case of any issue kindly contact us and we will be glad to assist her further with it.Thank you.Regards,Team Virus Eraser
Hi,This is in response to the case # [redacted].First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus/warning on customers computer, it could be possible that the customer reached us and as an option Virus Eraser Antivirus Software along with the services was...
offered to the customer and after proper confirmation. If the customer do not feel comfortable they have all the rights to hung up the phone and refuse to pay. We would still like to apologize for any inconvenience caused.We do see in our records that proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. Thank you.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, as of this morning, Virus Eraser has not followed through with the refund of $217.50 to my [redacted] card.
First and foremost Virus Eraser is an Antivirus Software company which sells to the public, and also resellers and affiliatesWe have nothing to do with your customers compliant We have partners that work with us (Just like *** has outlets that work with them) Please explain to your
customer that we are a product not a tech support center!! we have many partners that work with us
Hi,This is in reference to the complaint #***.First of all we would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with itWe are Antivirus Software company for *** and *** with Tech Support Services for consumersWe also work
with resellers / affiliates to process our salesIt could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a full refund of his money per the desired settlement, we have proceeded with the sameThe amount would reflect within 5-business days back to customer's accountWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in response to the case#*** the refund has already been processed from our endKindly confirm if you have received the check, you can also write to us on *** for any further information.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #***.First of all, we would like to say that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to
the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlement. The refund was processed from our end on June 2nd, we apologize for the long delay which happened due to some technical issueBut by now the customer must have receive her money back to the same account she used while purchasing the planJust in case there is a problem/concern, she can reach us at ***We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint filed by *** ***.It could be possible that the customer called for some computer related issue and reached our reseller and after her consent the payment of $was chargedAll the proper guidelines were fol***d before processing the payment and
without customer's permission or authorization no charges can be processedAlso, after proper authorization given by the customer, the technician took a remote session on customer's computer and resolved the issues she was facingAs we can see that customer is looking for a refund of her money per her desired settlementWe have proceeded with the same and refund the money on 7th April, and the amount would reflect within 5-business daysWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the case no***, as mentioned in our records you purchased our services on Feb 21st, that included the Virus Eraser Antivirus and SupportWe received your email of discontent and apologize for all the inconvenience causedWe initaited the refund the same
day you called for itDue to some technical glitch the bank could not receive the refund request and did not send the check.The CEO of Virus Eraser Incwrote a check for the refund while on the call with you and sent it right awayThe reason why the you could not cash the check was the *** *** *** account for Virus Eraser was frozen because of no transactionThis happened while the check was on the way alreadyWe will be writing you another check, that you will receive within next - business days for an amount of $The $is for the charge that you had to bear when you deposited out check.We aplogize for all the inconveninece caused and assure you, that you will receive the refund as promised.In case there is any further question the customer can reach us out at *** or can contact on our Customer Service number: ***.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint #***First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus on customers computer, it could be possible that the customer reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to
the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of her money per the desired settlement. We have proceeded with the same and refunded the money, the amount would reflect within 3-business daysWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: I have not received any refund It is now June of they have me a refund on the third I would have received it already I keep getting phone calls about my refund They tell me that I have to go to my computer and download a new program in order to get my refund I won't download anything from them When I asked for a physical check they told me I have to buy a $iTunes card from *** I told them in going to contact you again
Hi ***,The services that you signed up for was Years Technical Support and Lifetime Virus Eraser for $We reassessed our calculations and the revised refund amount, we can offer the total value of $and here's is the calculation to clarify the charges:$907.50/(Months) = $25.21$25.21*(Per your desired resolution) = $252.08$- $= $655.42$- $(Lifetime Virus Eraser Software) = $405.43$- $(Refund Amount) = $155.43The difference of $that is coming up includes the services & set up fee for the account registered with VMAK and Virus Eraser SoftwareHope this answers the questions that you haveWould request you to kindly confirm the physical address so that we can proceed with sending the check to you, please send us an email to [email protected] us know in case of any confusion.Thank you.Regards,Team Virus Eraser
Hello..this is not a bait and switchMy guess is this virus was the result of sights not suggested in this world .please note that at no time did virus eraser actas you state. Regards
Virus Eraser is an Antivirus Software company that sells Virus Eraser for windows and the mac, This behaviorHas nothing to do with Virus Eraser Antivirus Software! This is crazy to have this customer create such a complaint against our companyVirus Eraser has many resellers that sell our
software for windows and the mac with tech support We do not ever practice in what this customer says! Our website is at *** we have many affiliate partners At no point are we responsible for the actions that have been stated This customer signed a document and agreed to have his/her computer fixed via a remote process How he came to one of our partners is not related to our company
Hi,This is in in response to the case #Unfortunately we are unable to locate any details of $under the name of *** ***, we certainly would help you with the desired settlement that you are looking for but would request you to kindly provide the name on the account or any sales
agreement that is available at your end and we would resolve the concernWe will wait for your response on this and sincere apologies for any inconvenience caused to you.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Although I am not satisfied that Virus Eraser can outline what the $907 represents after the fact, to end this relationship, I will accept the offer of $250. Please mail it to the address on the original Sales Agreement. I will not email your account manager. Please let me know when I can expect to receive payment
Hi,This is in reference to the complaint #***.We would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with itWe are Antivirus Software company for Windows and Mac with Tech Support Services for consumersWe also work with resellers /
affiliates to process our salesIt could be possible that when the customer called she reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer. If the customer needs any assistance she can reach us on *** and we will be glad to assist. Thank you.Regards,Team Virus Eraser
I am rejecting this response because: no response can be made while credit card dispute is in progress. will keep everyone posted.
Hi,This is in reference to the complaint #[redacted].First of all, we would like to mention that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus...
Software was offered to the customer and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processed. As we can see that customer is looking for a refund of his money per the desired settlement, we have proceeded with the same. The amount would reflect within 5-7 business days back to customer's account. We hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Hi,This is in reference to the case # 11436383.Virus Eraser Antivirus Software itself is a security software and only one security program could run properly on a computer, else it would make the computer run very slow. After confirmation from the customer Virus Eraser Software was offered to her...
and after proper confirmation the order was placed. All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. As per customers request, the refund was processed from our side. Here is a reference number for the refund : [redacted], the customer should have received the amount of $105.50 by now. In case of any issue kindly contact us and we will be glad to assist her further with it.Thank you.Regards,Team Virus Eraser
Hi,This is in response to the case # [redacted].First of all, we would like to say that Virus Eraser do not put/place any unsolicited virus/warning on customers computer, it could be possible that the customer reached us and as an option Virus Eraser Antivirus Software along with the services was...
offered to the customer and after proper confirmation. If the customer do not feel comfortable they have all the rights to hung up the phone and refuse to pay. We would still like to apologize for any inconvenience caused.We do see in our records that proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processed. Thank you.Regards,Team Virus Eraser
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, as of this morning, Virus Eraser has not followed through with the refund of $217.50 to my [redacted] card.