Lancaster Tactical Supply Reviews (%countItem)
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Lancaster Tactical Supply Rating
Address: PO Box 2007, Chester, South Carolina, United States, 29706-0879
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www.ltacticalsupply.com
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I have orfered and item from LTS. I was not told the item was on backorder and and I have tried numerous times calling and email to get a refund.
This company took down thier email so now there is no contact at all. They do not reply to voice-mails. I wanted a refund on an item I purchased. Cant seem to get a hold of this company.
I want a full refund. This company is a fraud.
This person is flat out lying. Our email has not been taken down, in fact the same email address that the Revdex.com uses to send notices to us is the same email that is used by everyone and the Revdex.com has no issues sending us email.
Our records do not show any emails from this person and there is no phone number on file under this name and no voicemails. We will look further into this and see if an account can be located.
Communication issues with company
I placed my order on may29 I understand that companies are having shipping delays but I can't get an answer out of them on a update on my order I did get one response on their social media to message them to get an status update on my order and when I message them I get no response email no response my order was over 550 dollars so I'd like to get update or something my order is
I'm seeking to get my order and if they can not send my order or continue to not give an update id like a refund as a last resort
Mr. ordered a G23 build kit with a Stainless Steel slide which is considered custom work. His order is already subjected to our 2 week lead time right now and the stainless steel slide will add additional week to that. There are also other custom orders ahead of his and we are moving as fast as we can with a downsized staff due to Covid 19 His order is only 10 days old and we have other customers that have been waiting a month or more for custom work to be completed with no problem.
We have canceled Mr. order since he is unwilling to allow the proper time for us to complete his order. We will not be rushed and feel forced to do work just because he has filed an unwarranted complaint with the Revdex.com. He has been notified via email of the cancellation and his bank has been notified to refund his money to him.
This matter is now closed with us
Placed and order April 18 and have requested a refund several times since then with no reply. I have left 2 voicemails and sent 2 emails.
Order a products from them that was in stock on April XX XXXX. I emailed about the status approximately two weeks after my order and was told it would be another two weeks or so before it shipped. I then emailed and asked for a refund two weeks after when my order still hadnt arrived. I got no reply to my email and I called the business phone number. A recording told me that I could leave a voicemail with my information and my call would be returned in 72 hrs or email them and that would be returned in 48 hrs I did both on May 23 neither have been returned my order has not been shipped and my money not refunded.
My money refunded
Our records do not indicate any voicemail or email for this customer. The customers order was shipped on Monday 6/8/2020 but we are happy to cancel his order and refund full purchase price of his order and we will intercept the order in transit and return it to us.
The customer has been emailed an order cancellation confirmation and a refund confirmation.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have contacted LTS and have had no contact with me. I asked for info on shipping and nothing.
As said before I asked for shipping info being they took money out of my account on 6/3 when I placed the order on 6/2. On there website it says the parts are in stock and in their website says 24-48 hours handling time.
As well as the no contact from the business, I also got charged from a completely different company named "Whitleys Wholesale Warehouse". This alone led me to see that this whole company is a scam.
I would like a full refund of the money sent to LTS for the parts
Whitley's Wholesale Warehouse is the Parent company of LTS and WWW owns several retail companies. It is not uncommon for the parent company's information to be posted on the bank statement of the purchaser. It is obvious that he is not well versed in how companies operate otherwise he would not have made that remark but we do not mind educating him on how things work.
There is nothing illegal about the parent company name being on the card statement. This does not mean that there is a scam. This customer is trying to use such words in an effort to seem like his a victim when in actuality he is just impatience.
Our websites main homepage states that due to Covid 19 there will be shipping delays which this customer has failed to mention. The 24-48 hour handling time refers to when we actually get to your order and the website does not state that orders will be be shipped in that time frame. What it actually states is that orders are generally shipped within 4-7 business days, but that refers to normal situations.
Due to the global pandemic we are not in normal situations. This customer is trying to flip words around and make it seem like we are not keeping our word on shipping but he is leaving out key information intentionally. Our homepage is the first thing that you see and it details shipping delays clearly and you can see it for yourselves.
This order has been canceled and will not ship.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this for the simple fact that they have canceled the order but have not said they are refunding my money. On top of them saying I do not understand business the document I have shows that this "company" does not even have the email set up anymore to respond.
On top of everything that has happened. Everything stayed by me is on the term and conditions as well as said through the whole website. If the parts are in stock and money has been taken for my order means you have gotten to my order. This company is a scam if you have looked into any of their other complaints through Revdex.com or through google, customers have been saying this for now over a year and half.
The comments made by this customer is false. Our business email is working fine he is just using this as a tactic to make us look like the bad guys. He is not a victim of any crime nor of any scam. He has no proof or evidence to support his claims. the Revdex.com is not a legal authority over us and if this customer is still unhappy have him to contact his attorney and contact our legal team. We will not allow him to use the Revdex.com as a way to slander our company with baseless rantings that he himself cannot confirm or verify. positive or negative comments that are online that he read is merely hearsay and in a court of law he would have to prove that what he read is valid. He has no factual information to back up his comments and h=if he does let him present them in civil court. We have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
Still have not been offered a refund after they have canceled my order. I have documented proof of cancellation but nothing on refund. They have now stolen money from me and yes stolen because they have kept my money and have canceled the order. They bring up lawyers and I will gladly take them to court for theft.
Our position remains. We have nothing further to add.
Purchased on line a grip module for my p365,on 5/14/2020 have tried several times to contact about my order to no avail. Phoned and EMailed no respons
Order# *** a Grip module for my Sig P320 with a Manuel Safety cut out. Purchased on line on 5/14/2020 at a cost of $64.20 with tax. My credit card was used. On5/15/2020 funds were taken out of my Account by this company. After 3 weeks and getting nothing on my order I tried to EMail twice and got no response so I decided to phone them. All I get is a recording saying. ( this persons mail box has not been set up.) the BYE. Would like to have them contact me to settle this if they won't I would appreciate you intervening on my behalf. Thank You
Would like my Debit card credited with the purchase price of $ 64.20 if they are not going to ship me my Item. If they are going to ship it I would like confirmation # of shipment and carrier tracking number.
The Revdex.com cannot "intervene" on your your behalf they are merely third party mediator. Please contact through our proper channel if you seek a resolution.
I PLACED AN ORDER 3/28/2020 ORDER LTS-5832 AND STILL havent recieved it .
purchase date 3/28/2020 lts-5832 I have been waiting and now trying to get a hold of them for several times I also noticed when I logged in to my account that all of my messages regarding my order and asking for a refund have been erased. I just want a refund to my account.
i want a full refund of $631.30 for amount they took from my account
This customer credit card was flagged for fraudulent activity and his order has been canceled. We do not have his funds as they were taken back from us by his bank on 4/04/20.
We have not shipped any items to him because we do not have a payment from him. He needs to contact his bank (if he is the actual cardholder) and find out why his card was flagged.
We cannot refund his money because we do not have it. There is nothing further that we can do.
(The consumer indicated he/she DID NOT accept the response from the business.)
It's my debit card it is not a credit card I've already checked with my banking and disputed the charge I've given them all the information they need regarding Lancaster tactical and the receipt when I made the purchase. Also not one time Lancaster tactical mentioned my so called fraudulent account once to me they have erased all the several times I've tried to contact sales regarding my order I have all my receipts and proof from my bank that they took my money . And not one they mentioned about them cancelling my order until this morning of 06/08/2020
If this customer has contacted his bank there is nothing further to discuss. Our position remains the same and we have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
The money is still missing from my account and it was never returned to my account they took the money coming from Lancaster tactical I have provided the receipts as shown
This is an issue with his bank. There is nothing showing that we took funds. We have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not a bank issue the my bank is currently investigating what kind of business Lancaster tactical runs my account was charged under Whitleys wholesale which we now know is linked to Lancaster tactical in the amount of 631.30 transaction ID matches to this transaction on the day of 03/28/2020
Let the bank investigate all they want. Whitley's Wholesale Warehouse is our PARENT COMPANY and there is nothing wrong or illegal with the parent company name being on the card statement especially since the parent company is the Merchant Account holder. We have done all we can and we have nothing further to add. Good luck with the investigation as it will turn up no wrong doing on our part.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not a bank issue the my bank is currently investigating what kind of business Lancaster tactical runs my account was charged under Whitleys wholesale which we now know is linked to Lancaster tactical in the amount of 631.30 transaction ID matches to this transaction on the day of 03/28/2020
I would like to cancel my order and receive a full refund.
I have reached out to the company multiple times via email and phone message. The company states that they are behind by two weeks for processing orders. My order was placed two months ago on 4/3. I have yet to hear back from the company even though they state directly in the voice message and email that they respond within 72 hours. I would like my order cancelled and refunded.
Please cancel and refund my order.
The Revdex.com can not cancel your order nor can they issue a refund to you. If you wish to can your order you must submit to us in writing a request to cancel to the email address listed on our website. Once we receive your request we will process the cancellation and the refund. There is nothing that the Revdex.com can do about that. We look forward to receiving your request through the proper channel.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reached out to this company multiple times through the email address listed on the website along with requested by phone message. Nothing has been done. Please check your email and phone messages and cancel my order as requested on multiple occasions. Please see attached my most recent email to the company asking for a cancelation.
Our position remains the same. We have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reached out to this company multiple times through the email address listed on the website along with requested by phone message. Nothing has been done. Please check your email and phone messages and cancel my order as requested on multiple occasions. Please see attached my most recent email to the company asking for a cancelation.
We have nothing further to add.
On May 1st of 2020, I placed an order for $97.37 for products. Roughly two weeks ago, left voicemail, no contact. Called again and still no response
Made purchase on 5/01/2020, placed an order in the amount of $97.37. After waiting approximately two weeks with no shipping information and no shipment but they took the money out of my account immediately. I left a message in mid-May requesting an update on my order. According to their greeting it states they will return calls within 72 hours, which never happened. I called this week and left another message and have still not been contacted.
I want this company to refund every cent of my money!
This customer is only contacting the Revdex.com in an effort to try to hurt the companies score. The name *** is not even listed in our system.
This account was flagged for potential fraud due to a Name Mismatch which was detected by our card processor. The actual name on the account is *** and the order was not placed on *** 1st but on April 30th. As you can see from the "customers" account of events there are inconsistencies. When the account was flagged *** was notified via email to supply proper documentation that supported the fact that he was the card holder and we never received a reply from him.
The cardholder was not charged and only an authorization was placed on the card and once the card was flagged the authorization was released.
This person need to contact their bank. This order has been canceled and will not be shipped and because we do not have any funds we cannot issue a refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
*** is my HUSBAND And neither one of us have received any communication from this company. As you can see from the attachment in my initial complaint it shows a charge for $97.37 under Whitleys and provides a phone number on the charge which rings into Lancaster Tactical. I am not trying to defraud anyone. I either want what we ordered or I want our money back, plain and simple. And furthermore, if the company is so big into protecting their image, why didn't they simply return a phone call, instead of us having to go this route.
Our voicemail is very clear DUE TO COVID 19 OUR CUSTOMER SERVICE STAFF HAS BEEN REDUCED. PLEASE LEAVE A MESSAGE AND SOMEONE WILL GET BACK TO YOU WITHIN 72 HOURS.
This customer did not wait to receive a phone call. She clearly resulted to thinking that the Revdex.com could force us into doing something against our will. However as previously stated the funds have already been returned to the card that was used because it was not charged only authorized. This order has already been canceled and there is no way that we are shipping this item to the customer because we DO NOT HAVE A PAYMENT FROM THEM. THERE IS NOTHING FOR US TO REFUND.
We have nothing further to say on this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
I left this company TWO messages and after waiting way more than the 72 hours from my FIRST message it was clear that this company is obviously not concerned with conducting business. It is funny how they couldn't return my phone call but could immediately respond to my Revdex.com complaint. Furthermore, how shady is it to take my money for an order that they had no intentions to fulfill because of COVID. I did further research this morning and have confirmed that they were in fact paid $97.37 from my card ending in 6957. I have attached yet another screenshot from a different part of my account showing they were paid. I don't want their products anymore, I want my money. I can't believe that they couldn't have shown me the respect of answering phone call as swiftly as they have answered my complaint. There is no denying that they were paid, in full, for products that they did not ship! Shame on them for being dishonest!
We remain firm on our position and have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided ample documentation to prove to the business that I am not trying to defraud them in any way. It is obvious to me that they conducted business under false pretense, leading customers such as myself to think that they were going to fulfill orders received and PAID FOR with efficiency. This company has TAKEN my $97.37 and refuses to speak anymore on the matter. I am only asking for what is rightly mine, $97.37! Shame on Lancaster Tactical, Whitleys or whoever they are for being dishonest!
This customer has tried to slander our company online and social media and we have filed a civil action against her. We have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
As far is slander is concerned, you don't have a leg to stand on LTS. I think the Revdex.com and your local Chamber of Commerce would love to see all of the comments and complaints against you taking their money immediately out of their accounts, as you did mine, and not deliver a product/ service. You have yet to provide any documentation that shows where your organization never debuted funds from my account. I, on the other hand, have uploaded two forms of proof where I paid you for products that you never shipped. It seems like this is your standard practice. You say slander, I am screaming THEFT!
I placed 2 orders with Lancaster Tactical Supply in February, never got the items, asked for refund in March, never got refunded and it is now June.
On February 14th, I placed 2 order with this company - Orders LTS-5276 & LTS-5275. I was charged but these items were not in stock by March 4th so I contacted them to cancel the orders. (SEE EMAIL ATTACHMENTS.) I was told via email by Lisa *** G LTS Accounts Manager, that "We have begun the refund process and the industry standard for receiving refunds is 7-10 business days but it can take up to 30 days (it never takes 30 days). Please know that we do not place funds on your account your bank is the only one that can do it. If you are a frequent card user then you are aware how refunds work, There is nothing that we can do to speed up the process so you just need to monitor your account until you see it return. Thank you for your email."
After waiting for a MONTH, I never received the refunds! I then contacted them again and was told by Derrick J, LTS Operations Manager, via email that "Attempting to blackmail and threaten us will not speed up the refund process. We have processed the refund properly. We do not place funds on your account only your bank can do that. If you have not seen your refund posted then you need to contact your bank. As an adult you should already know how to handle your business. But your actions are that of a pouting child. Feel free to post whatever you like and please make note that we will seek legal action for Slander, Defamation, and Libel. Exercise your rights and we will 100% exercise ours. We will post copies of every email conversation between us and see to it that everyone knows the truth regarding your transaction. Our voice will be heard. So do your worst and we will respond. Stay safe and Covid free."
Now it is June and still no refund and now they won't return calls or emails from me or my husband. SEE ATTACHED EMAILS FROM THEM. This company is seemingly scamming people by not refunding their money.
REFUND. IMMEDIATELY.
Mrs. order was canceled on 3/4/2020 and she was emailed a refund confirmation.
Refunds are not handled by us but by her bank. There is no scam here as she falsely claims. Her bank is the only one that can place the funds back on to her account.
We can only notify her bank of the refund and her bank must take it from there. There is nothing more that we can do. If she is truly seeking a refund all she has to do is contact her bank.
(The consumer indicated he/she DID NOT accept the response from the business.)
My bank has already shown and stated that NO REFUND HAS BEEN ISSUED. YOU HAVE NOT SHOWN ANY PROOF THAT YOU ISSUED A REFUND EITHER, BECAUSE YOU HAVE NOT ISSUED A REFUND. IF YOU HAD ISSUED A REFUND, I COULD NOT OPEN A DISPUTE WITH *** TODAY FOR THE TRANSACTION!!!! SEE ATTACHMENT FOR PROOF THAT THIS LYING MERCHANT HAS NOT ISSUED A REFUND AND A DISPUTE WAS FILED TODAY BECAUSE OF THAT!!!! BANK SAYS YOU NEVER ISSUED A REFUND, SEE ATTACHMENTS!
Now the truth is coming out. This customer tried to use *** to make the transaction and there is the problem.
1. We do not accept *** as a payment option nor do we accept the *** Debit Mastercard because *** does not allow the use of their payment service for the use to purchase gun parts or accessories. Please see the attached link from *** directly ***
Instead of trying to call us a lying merchant you should try telling the whole truth yourself. This is not an issue that has to do with us it is an issue that you have with *** because you violated one of their terms and conditions.
You should address with the real entity that you have an issue with because it is not us.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a a really nefarious merchant and should be out of business. Will file police and FBI report ASAP.
As for this non-answer that unintentionally reveals the criminal intent of this merchant: YOU ACCEPTED PAYMENT ON FEBRUARY 14TH AND THEN YOU *SAYYOU ISSUED A REFUND ON MARCH 4TH, NEARLY 3 WEEKS LATER, AND THE RECORDS REFLECT THAT YOU DID RECIEVE PAYMENT. ***'S POLICY HAS NOTHING TO DO WITH THAT AND YOU KNOW IT. THEY HAVE NOT MADE ANY ISSUE OF IT, *YOUHAVE BECAUSE YOU WANT TO TRY AND KEEP MY MONEY. IT IS ON RECORD THAT YOU RECIEVED THE MONEY, SAID YOU ISSUED A REFUND BUT DID NOT, AND NOW YOU ARE JUST SAYING ANYTHING TO TRY TO DEFLECT AND DISTRACT. IT WILL NOT WORK SIR. WE HAVE ALL THE PROOF WE NEED, INCLUDING YOUR OWN WORDS AND ACTIONS.
Our position remains the same and we have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
This Merchant still has not refunded me and is a well-documented thief with hundreds of online complaints about this same issue.
I didnt want to go on here and do this but I ordered from them a month ago with no response.
Been trying to call and email them to find out about my order they say on the phone message they will be back to u in 24-72 hours. It has been a week since I emailed them last and 2 weeks since I called thwm.last with no anwser. Would just like a full refund for my order lts-7272.
Full refund ASAP.
This order has been canceled at the request of the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
The order is canceled but are they issuing me my refund then?
We have already done what was requested and have nothing further to add.
LTS-6725 Placed order on 4/20, card immediately charged. Still no SHipment Now no response
LTS-6725 Placed on 4/20 Hasnt shipped. Stopped responding to email requests for updates. Last response RUDELY took a picture of my order and the parts that I ordered to "prove" they had them, but still hasnt shipped. Very rude and harsh customer service. Obviously, they have some legitimacy issues. they keep saying they are behind because of COVID 19, but last response I got over 3 weeks ago said they were caught up to orders a week prior to mine. Now no response and no ship, but they charged my card. I suspect they are fraudulently holding money for orders they cannot ship.
Either ship immediately or refund. I am tired of the lies.
This customer is making false claims in an effort to sound like a victim. His money has never been held and he sent emails making demands and false accusations based on no factual information. He could have canceled his order at anytime but he chose not to. He has no factual or verifiable proof or evidence to support the statements made in his complaint.
At this time his order has been canceled and he will not be shipped his order.
(The consumer indicated he/she DID NOT accept the response from the business.)
Order was cancelled, but I have not yet seen a refund! This is getting old! Crooked customers
We have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
Business CONTINUES TO Say the same thing on every persons complaint. FACT: after 2 months of LIES, you NEVER SHIPPED and FINALLY CANCELLED. BUT, you HAVE NOT refunded my money! This is FRAUD. EVERY complaint on LTS and Revdex.com says same thing. Cancelled, but never refunded. LTS always blames the customers BANK. ITS SIMPLE to make sure you refund money. its 2020, call your bank and make sure the refund is processed. I am sick and tired of this FRAUDULENT ONLINE RETAILER lying and blaming EVERY complaint on here. LTS DOES NOT SHIP and DOES NOT REFUND MONEY. YOU CHARGED MY CARD on 4/20 for $96.30 and have NEVER SHIPPED AND NEVER REFUNDED ME> FACT You charged my card under the name WHITLEYS WHOLESALE WARE. DISPUTE THAT? DISPUTE THAT YOU HAVE NOT REFUNDED ME OR SHIPPED ME
Attached copy of the CHARGE on my CARD to PROVE that you charged me. and COPY of the PHOTO you took of my order and the product that you never shipped when You RUDELY took the time to take photo of my order and my product, but yet proclaim you werent shipping it yet. this was on 5/12, 3 + Weeks after my order. FACT FRAUD!
I ordered my item on apr 25th and after a month I asked for a refund. It states that it was refunded. I never recieved the payment. Just want my money
I do have email, *** and *** conversation with the party. They are rude.
I ordered a glock 17 lower parts kit on april 25. After a month I asked for a refund, it stated that it will go through. I contacted them to see where the refund is with my bank on 2 separate occasions and they stated that it is up to the company to refund me. The company states the bank does. I just want me refund for 58.85
I just want my money back
This customer was fully refunded on 5/28/2020. He was informed that refunds are not instant and can take up to 7-10 business days for his bank to put the funds back on his account. His issue is not with us it is with his bank. Be needs to contact his bank and get details of the status of his funds because we have already initiated the refund on our end. We do not have access to his account information to put funds back, that is the sole responsibility of his bank and his bank alone. The customer already confirmed in his complaint that he was notified that the refund confirmation was provided he just has to either wait for the funds to hit his account or contact his bank and get details from them. There is nothing more for us to do.
I ordered an item from the company. I have tried to call the company with no answer. I also emailed them.
I ordered an item from the company name Lancaster Tactical Supply on May 13th. The order number I received after my purchase was LTS 7769. The item is listed on their site as GLPK4 Glock 26 9mm & .40 cal. Lower Parts Kit. I used my debit card to make the purchase. I received an email that stated I made my purchase and they they would get back to me once item shipped. I know due to the pandemic things are slow. A week after purchase May 20th I called the number listed on their website as (XXX) XXX - XXXX. The many times I did call the phone would ring out without an option to leave a message because the mailbox wasn't set up yet. I continued calling that week to try to get an update. I emailed them May 25th with the address listed on their website (lTacticalSupply.com) and asked them for an update on my order. I received an emailed today May 27th, that said "There was a temporary problem delivering your message to ***@ltacticalsupply.com.)"
Once I received this email I knew that this website was a scam. I'm asking back for a refund in the amount of $90.95.
I'm asking back for a refund in the amount of $90.95.
This customer has filed a false claim and we deny the remarks that were made. First and foremost our voicemail is setup and has a message that clearly states that we are not taking any call due to overwhelming calls due to covid 19 and the only calls that will be returned are those that leave a message. This customer has never left a voicemail and the reason is because this customer is trying to defraud our company.
This customer used the name *** to place an order with the card used in the same name. However the card was flagged as potential fraudulent activity and we notified the customer via email to provide photographic evidence that they were in fact the cardholder and we never received a reply.
We attempted to call the customer at the number provided and the call is forwarded to another phone number and the voicemail for the other number is what is asked to leave a message. The order was canceled due to this activity and any refunds would need to go through the cardholders bank/card company as the funds have been taken from us and returned to the card in question.
If this is the actual card holder they will have no problem contacting their bank to get details regarding funds being returned to them.
(The consumer indicated he/she DID NOT accept the response from the business.)
If the voice mail was actually active I would have left a voice mail in the same way I tried to contact you via email. I arrached a photo of that as well. If the number on your website is outdated that is your job to update it.
You have not sent any emails from your company to me stating that you attempted to contact me about fraud.
I have attached all the correspondence between myself and this company to show that they are in fact fabricating their story. After I filed their company as a scam on Revdex.com on *** 27th, the very next day (*** 28th) I received an email from the company saying that my order was cancelled. And when I asked for my refund they said it would have to be through the Revdex.com and you can see that in the attachment I provided.
I shouldn't have to cancel my bank card because you are trying to steal from me. As you stated in the email, our communication will be through here and I want my refund of $90.95
There is nothing wrong with our email address it is the same email address that the Revdex.com uses to contact us and they have had no problems sending us email. The phone number receives voicemails daily and is never full. This order has been canceled and this customer has been notified via email. Our position remains the same. We have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken with my bank Today June 3rd and they verified that there isn't a refund pending in my account. Can you provide proof that you have actually cancelled my order and issued a refund? I have already mentioned your company is a scam and I will be writing reviews on all possible platforms so people won't have to go through this mess with a lowdown company
This is a forum used for a customer and a business to work together to resolve an issue. This person is trying to use this platform to slander our company and we do not have to communicate with them or the Revdex.com this way. We have not insulted the customer nor have was been disrespectful to them. This customer is making threats to defame our company and we have elected to Cease and Desist any further communication and will wait for her to make good on her threats so that we can pursue legal actions against her.
We have nothing further to add to this report.
(The consumer indicated he/she DID NOT accept the response from the business.)
You have yet to provide any proof that you have issued my refund. I don't need to defame your company. This transaction on Revdex.com and anyone who has access to it will see that your company is a sham. I need your company to Provide proof that my refund was sent. An email in this case means nothing if you can't show proof on your end.
this company takes your money and then doesn't ship the products or respond back.
I placed two orders one on April 13th and one on April 17th. LTS-6358 and LTS-6565. After waiting a month I emailed them about an update. No reply. I emailed again a week later and to cancel. No reply. So they took my money and haven't shipped any thing or responded to my messages. I just want my money back.
I would like a refund with email confirmation.
This customers claim is false and we deny his claim. We have been in constant communication with him and have sent 4 emails to him. Both of his orders have been canceled and he has been notified via email. This company did not "take" any money from this customer. This customer paid for his order willingly and agreed to wait for his order to ship and was aware on the delayed shipping due to Covid 19.
(The consumer indicated he/she DID NOT accept the response from the business.)
There constant communication of four emails was two emails confirming two orders and two emails confirming two cancelations with 7 weeks of nothing. I still haven't gotten my money back and don't how long it will take if I actually do get it back. Just stay away from this place.
The customers latest comment has nothing to do with the actual situation but is an attempt to use this forum to slander the company. We ask that this remark be removed from here as this is a place to discuss and resolve matters not a place to leave a review.
(The consumer indicated he/she DID NOT accept the response from the business.)
I still haven't received an email stating that I would be getting a refund nor do I have the monies in my account. So I'm still waiting.
Our position remains the same and we have nothing further to add.
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing more to add. How about adding my money back to my bank account. It has been over the 7-10 business days for a refund. Still haven't gotten an email stating I would get a refund just an email saying order canceled. Refund my money.
I purchased an item on 4/1/20 and can't get ahold of them since 4/15/20 and never received item. Voicemail isn't set up and no response to emails.
After my last contact with them on 4/15/20 I was told my item was I stock and waiting shipment. It is since over a month since then and I have been emailing them every week to see what going on and no response. I have tried 5 time in the last 4 days to call them and there voicemail box isn't set up and no answer. Also no response to emails. Last time we spoke on 4/15/20 they said 2 weeks for it to be shipped from order date and now going on close to 2 months.
I would like a refund of my full amount $165.
This customer filed a complaint the same day the order shipped. This order was delivered on May 25th 2020 and was shipped via USPS with tracking number XXXXXXXXXXXXXXXXXXXXXX. There is nothing further for us to say.
I have been waiting for my package for a lil over a month, I have been waiting patiently but no response from them through email or phone wise.
I have been waiting for my package for a month, I have been waiting patiently but no response from them through email or phone wise. They are not an official business it feels like they have stolen from me. Ordered *** still have not received my item Order number
Phone call/refund or otherwise Business taken down
Due to Covid 19 all order shipping is delayed by 2 weeks. This customer placed his order on April 23rd and as of our reply today we are currently shipping orders from April 16th. The bottom line is that we have not gotten to the customers order yet. This claim is based on this customer being impatience and wanting the Revdex.com to do something that they cannot do. "Business taken down'! The Revdex.com does not have the power to close our company as they are a third party mediator only. This customer will have to get their parts elsewhere this order is being canceled and a refund will be issued
Does not ship product, delays, poor communication, doesn't actually refund.
I placed an order on 4/15/2020. At the time of order there was no indication of a delay. I reached out on 4/23/2020 as I hand not received any confirmation from the seller, their reply was a 2 week lead time on all orders. I thanked them for the communication and waited patiently. On 5/12/2020 my order had not shipped (4 weeks) and I reached out again their reply was less polite (We cannot send you any shipping information until the order ships. All orders have a 2 week lead time on shipping as indicated on our website. We are currently shipping orders from April 13th and have not gotten to your order yet. If you need to cancel please let us know.)
Notice how again we say 2 weeks, yet we are already at 4 weeks. I felt as though the seller might be scamming me so I asked for a refund. Seller replied that returns can take 7-10 days. Here we are at 7 days, my order is still in new status (indicating that no refund has been attempted). I attempted communication with seller and they are now not responsive. I have made contact with my bank to dispute the matter.
I would like my refund.
This customer never requested a refund he only inquired how long the refund process would take so we gave him the refund policy information. All refunds must need to made in writing and you must state that you want to cancel the order. This customer never did that so his order was never cancelled.
This customer is requesting that he have his money refunded to him but the very last sentence in his claim states that he has already contacted his bank to dispute this matter. If his bank has been contacted to dispute the charges then there is nothing further that we can do. The refund process is now in the hands of his bank. If he does not get his refund it is not our issue it is the issue with his bank.
His order has been canceled and there is nothing further for us to discuss.
(The consumer indicated he/she DID NOT accept the response from the business.)
Blatant fabrications.
I have emails to back up my requests for refund. It was not until my complaint was made with the Revdex.com and my bank that a credit invoice was sent. This experience goes right along with every other complaint the Revdex.com has on file for this "business". My bank has not reversed the charges, they are performing a fraud investigation based upon the same details I provided to the Revdex.com. The seller is most welcome to refund my amount immediately and I will call the bank off. The seller is also welcome to contact me at the provided number if they have any questions. I believe that the business's response and demeanor are a very good example of the type of business they operate. If needed I can supply the email chain to back up my story.
This customer states that his card company is doing fraud investigation of our company. If that is the case the only reason they would do that is if the customer filed a dispute for the charges and they will refund the customer. There is no need for us to interfere with the banks "investigation" so we will wait to be contacted by his bank and handle this matter directly with his bank. Our position remains the same.
(The consumer indicated he/she DID NOT accept the response from the business.)
Should be obvious, the outcome will be the same. This is another example of this business "punishing" the customer.
I placed an order on 04/21/2020 for the total of $219.35. I have not received anything and business wont respond to any e-mails or calls.
I placed an order on 04/21/2020 and have not received anything to this date.
I have tried contacting them various time's through email and phone, no answer.
Basically they have my money and I have no idea when they'll send my items.
Voicemail was left before they stopped taking calls.
2 E-mails and 1 Voicemail. Still no answer 19 days later.
DATE OF PURCHASE: 04/21/2020
ORDER#: ***
ITEMS#: GLPK-2, P80V1C
PAYMENT METHOD: VISA
TOTAL: $219.35
I would like a refund due to the fact the businesses phone is off and they are not answering emails and calls. why would they take orders if they cant relay shipping info.
This customer filed a chargeback with the card company and the order was canceled at that time. There is nothing further to add.
Made an online purchase and never received product.
On 4/27/2020 I made an online purchase order #*** I received an automatic receipt email but no further communication. I sent 2 emails asking what the lead time would be and if a tracking # would be provided. After seeing recent reviews from other in my situation, it is clear the business is false advertising items as in stock and taking advantage of the economic shutdown keeping funds and not sending items or issuing timely refunds. Other client's google reviews have stated that the business never sends items, purposely sends the wrong item and waits over a month to refund after bank disputes and charge backs.
To have the exact item I paid for shipped and provide a tracking number or issue a complete refund.
Mr. has filed a false claim with the Revdex.com in an effort to force us to do something that he wants us to do. This customer has tried to portray himself as a victim and that this company has wronged him which is untrue. This customer placed an order with us on April 27th and our website indicates that there are shipping delays due to Covid 19.
As of today we are shipping orders from April 11th and we have not gotten to his order. He has tried to use terms like "taking advantage of the economic shutdown" to make his claim more dire than what it is. We did not ask Mr. to order from us, he did so of his own free will.
He claims that he left a voicemail with us and if that is the case he would have heard the message state that due to Covid 19 our customer service staff has been cut and that we are no longer taking inbound call and that we will only reply to callers that leave a message and that all calls will be answered within 72 hours. The message goes on to state that we can be reached by email as well and that all emails will be replied to within 72 hours. This is just a clear cut case of this customer being impatience.
This customer stated that "it is clear the business is false advertising items as in stock" this statement is 100 percent false and yet again trying to use terms to make himself seem victimized. He has not give any proof or evidence to support his statement that we do not have the parts in stock.
This customer purchased a Glock 26 Lower parts *** and we have plenty in stock. As a matter of fact we recently posted imaged on our social media accounts showing our inventory and included dates with the items to confirm that these items are in fact in stock. If Mr. would have done better research he would have found these images instead of trying to slander own company name.
To prove that Mr. has no idea of what he is talking about we have attached pictures of his order form along with the Glock 26 lower parts *** that he ordered. Today's date is also on the written on the order form to verify and confirm that the item is in stock and ready to ship once we would have gotten to his order.
After the Revdex.com reviews this evidence we ask that this case be closed and that no negative effect is reflected on our Revdex.com score.
Since Mr. has gone out of his way to file a false statement and attempt to slander our company with this false claim we have elected to CANCEL his order and REFUND his money to him. The Glock 26 Lower Parts kit that we had on reserve for him will be added back to our inventory and he will have to find this parts *** elsewhere.
(The consumer indicated he/she DID NOT accept the response from the business.)
This business replied with a threat to file a civil lawsuit for slander (speaking) to media and libel. Clearly the business does not operate professionally or they would have actually had the correct OD *** colored part in the picture. Also the pictire of the item is not complete and missing parts. They obviously do not have the item and leave retaliatory responses on google and emails. They canceled the order but have not processed a refund through the banks. I can provide call logs and emails of me attempting to contact them just for open communication and a lead processing time. I implore the Revdex.com to investigate the business and report the true findings to the BATFE for their FFL revocation. I want the refund processed immediately without delay.
This customer has yet again lied to the Revdex.com. All of the parts for this kit are in fact in the bag as shown and he he just trying to save himself some embarrassment because we provided factual evidence that we have the parts in stock.
We did reach out to Mr. and informed him that in light of his fictitious statements that we are seeking to have a civil action brought against him and it is well within our right to do so. A false claim was made in writing in a public setting without any evidence to support the claim and we have every legal right to pursue civil remedies. This is not a threat is a fact and we will begin this process immediately.
Again Mr. has lied by making the claim that we have not issued a refund to him. In our initial reply to this claim we inform the Revdex.com that we have cancelled his order and initiated the refund process. Mr. was email both an order cancellation confirmation as well as a refund confirmation. We have also attached a copy of the refund confirmation so that the Revdex.com can see that it has been processed, sent to his bank and is pending his banks settlement. Refunds are not instant and will take 7-10 business days to complete as indicated on our website. Mr. just thinks that he cane just say whatever he wants without proof but we have nothing to hide and can and will prove everything that we say. Please see the attached refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
The business responds with, "if we decide not to communicate with you or refund your money the Revdex.com cannot make us do that." They have not issued a refund or processed a refund. I verified with my bank and have started the charge back process. I have also filed criminal complaints.
South Carolina Department of Consumer Affairs
complaint numbe***
Federal Trade Commission
Complaint number ***
BATFE complaint filed
***
***, North Carolina 28226
I am also contacting the local sheriff to notify them and provide all documentation and the responses through email and here on this Revdex.com complaint.
To threaten to civilly sue me and withhold the item I paid for and not refund my money because I made a legitimate complaint in regards to no contact or item received can be construed as civil extortion.
Sadly,this person can not conduct himself or business professionally and resorts to threats of civil suits and withholding paid for items and or not refunding people who had to file a complaint and post a negative google review. His own words are he will not refund or send the item and no one can make him. He has lied about processing a refund. The emails are Point of Sale and do not represent real world info like actual bank authorization numbers or any information as to when it will be processed. This business has lost trust and credibility and therefore I lack the belief the "refund" email was legit because my bank does not have any transactions or authorization codes to verify which is why I started the charge back process.
Mr. is yet again blowing smoke and has yet to provide any factual information to support his statements. If he has not received a refund have him present a letter from Visa stating that his account with card number ending in 8634 has not been credited. We have attached confirmation that Visa has Settled the refund amount of $90.95 and we have a confirmation notice from Visa that confirms that his funds were settled on April 7th 2020.
Mr. stated that we refused to grant a refund to him and that is another lie as we provided proof of the refund issuance with our first response. Mr. is helping our us by making all of these mistakes that he is putting in writing.
We have been in contact with the Bureau of Alcohol Tobacco and Firearms and they have informed that we have not violated any laws rules or regulations and that the information provided to them was sufficient. We have been in contact with the Department of consumer affairs and presented evidence to them as well and are awaiting a reply.
What is really amazing is that a representative
from visa said that if Mr. was really concerned about the possibility of not getting a refund all he has to do was file a charge back dispute instead of trying to fight for a refund because it is their job to do it for him. According to Visa he in not eligible for a charge back because he has already been refunded. Again he has not provided any valid reason why he has not filed a charge back and he has not provided valid evidence that he has not been refunded he has only given a statement saying he has not. He has also not provided information to any of the agencies that he filed a complaint with. He keeps trying to deflect by bringing up things that do not have to do with him directly and trying to draw sympathy from the Revdex.com.
He will however have to prove his statements because we filed a civil suit against Mr. and we will provide all the information from Visa to prove our case. He can no longer hide from the truth and we will be vindicated. The court documents have already been signed by a judge and Mr. will be served and he will have to appear in court and answer this false claim. Due to the fact that we now have a court case pending against Mr. we will not reply to any further replies from Mr. through the Revdex.com. All further communication will need to go through our attorney.
I was getting timely responses via email and telephone however when I go to cancel my order my emails dont get answered and no one answers the phone
I ordered two build kits that I was told were in stock and was guaranteed a 1 week ship time over the phone before I placed my order, fast forward 2+ weeks and nothing has happened and no communication from LTS. I reach out to them regarding my order only to find out that it's being delayed another 2 weeks and am asked if I wish to cancel. Once I send the email saying I wish to cancel my order my emails dont get replied to anymore and when I call the phone number it goes to voicemail even though I'm calling within office hours and no one replies to the voicemail either.
Cancel and refund my order ASAP
This customer placed an order on April 14th 2020 and was never promised a 1 week delivery. Our website home page clearly states that there is a shipping delay due to Covid 19. He claims that he has called during business hours but our voicemail clearly states that we are closed. Our customer service department has been cut due to covid 19 and we have that stated on our website and in our voicemail. He was never denied a refund and we are happy to cancel his order and process a refund.