Lancaster Tactical Supply Reviews (%countItem)
View Photos
Lancaster Tactical Supply Rating
Address: PO Box 2007, Chester, South Carolina, United States, 29706-0879
Phone: |
Show more...
|
Web: |
www.ltacticalsupply.com
|
Add contact information for Lancaster Tactical Supply
Add new contacts
Could not change or cancel order. Couldnt get in contact with LTS. LTS will not respond when contacted period. Trouble canceling order/refunding money
I have placed online order *** (Item *** to LTS on 4/18/2020. I wanted to make some minor changes to my order but you cannot make any changes. I wanted to see if I could cancel and reorder, but my Visa credit card was immediately charged $695.50. The website basically says that you have to wait until the order arrives and ship it back and they will notify you if you will get a refund. They do not even have an estimated delivery date or a way to track your order. I decided to call to change or cancel my order but LTS does not seem to accept calls. I've called numerous times different days before leaving voice messages and still no response. Im still waiting on a response from Email as well. I've done research and discovered that LTS has poor customer service and does not value their customers or their money and you could be stuck waiting a long time for your that will never arrive. So I've decided to bail out all together. I hope to cancel my order and receive a full refund before waiting long for disappointment.
I would like to cancel my order all together and receive a full refund to avoid any problems that are likely to occur
This claim is false and Mr. has not been truthful in his comments. Mr. read our Return Policy which states that an item must be returned in its original condition in order to get a refund. We have a no hassle refund policy that states that as long as we have not shipped your order to you, you can cancel the order at anytime for any reason. If a customer wishes to cancel they must *** their cancellation request in writing and we will cancel the order immediately.
Due to Covid 19 we are short staffed and we are responding to all emails within 24-48 hours and this information is noted on our website.
Mr. never contacted us regarding any refund or to cancel his order he simply contacted the Revdex.com and thought they they would force us to give him a refund. Unfortunately the Revdex.com is a third party mediator and not an authority that has any legal jurisdiction on us.
This is the real series of events;
1. He placed his order on 4/18/2020.
2. On 4/22/2020 he sent an email requesting to change his order.
3. On 4/23/2020 he filed a complaint with the Revdex.com and he never waited for a reply from our customer service to reply. He decided to file a false claim in an effort to hurt our Revdex.com rating.
We have cancelled his order and he was emailed an Order Confirmation. We also initiated a refund and he was also emailed a Refund Confirmation and he should receive his refund in 7-10 business days as stated on our website.
His comments are unfounded and baseless and we are glad that the Revdex.com allows us to voice the truth.
They take your money as fast as they can and drag their feet getting you the product.
These Scam artists love to take you money and tell you "it will be 'x' amount of days wait". There are numerous consumers who have had a multitude of issues with this business. They have fake *** reviews to make them look good. They hide as much of the negative reviews as possible because they are the truth. After I have waited 14 days for my order to ship I asked for a Refund and got this email in response. They will say they refund if that is what you want in an intimidating manner and when you ask them to refund your order they act like you, the customer, are making a big mistake. They shouldn't be allowed to operate with the amount of time and money they are scamming from people. I am only out $128 at the moment of writing this, I am sure other's have lost more.
I obviously want my refund in a timely manner, as opposed to how long they take to ship. I also want to seem them get a more accurate review in an honest manner. And this is apparently the only way to get there. I know the Revdex.com has no control over*** or ***, but folks need to steer clear of this scam institution.
We deny everything that Mr. has entered in his complaint. Firs and foremost we were never rude to him it was actually the opposite. Everyone on the planet knows that we are dealing with Covid 19 and it has had a effect on the entire world and with shipping products as well. Many other companies are shut down due to this but we are still working and shipping everyday. Mr. is just whining because he wants his product when he wants it and is trying to use the Revdex.com to assist him with his childish rant in the hopes that the Revdex.com will somehow help to legitimize his complaint. Mr. placed his order on April 2nd 2020 and the front of our website informs all customers that there is a shipping delay related to Covid 19. Currently we are processing and shipping orders form March 27th and 28th. on April 10th 2020 Mr *** sent an email and asked his order would ship and we replied "Due to Covid 19 we are currently 2 weeks behind on all orders. We have not gotten to your order yet and once we do you will receive a tracking number. If you want to cancel please let us know. Our shipping department is moving as quickly as we can." There is nothing rude or intimidating about this message unless Mr. is just really sensitive. This is a standard message that all customers get and none of our female customers have had any issues with this message being intimidating.
Upon receiving our email replied that he wanted to cancel his order because he does not like our "business practices" and he demanded a refund. Upon receiving his email we promptly cancelled his order and emailed an order cancellation confirmation to him. Following that we contacted our card processor and initiated a refund (a copy is attached) it clearly shows that the refund has been processed and where it states the reason for the refund we indicated what he put in his email. Mr. received a copy of this email as well. The standard refund process is 7-10 business days and that was explained to Mr. and he is hoping that the Revdex.com can try to speed this process up for him and he is wrong. We cannot speed up that process and it simply must run its course. Our refund policy can be found here https://ltacticalsupply-com.3dcartstores.com/Refunds-And-Exchanges_df_44.html and it clearly states that refund can take up to 30 business days but it usually happens sooner than that. By the time he gets his refund his order would have been shipped to him but this is a choice that he made and not a choice we made for him.
Furthermore we have been in business long enough to spot those lame people that try to make themselves the victim in an effort to try to hurt the reputation of a company. They use words like Scam, or Fraud, or any other word they think will get the readers attention and make them afraid to deal with the company. Mr. is not a victim he is actually the scammer. If we were a scam we would not have refunded his money. If we were a scam we would not have even replied back to him. We would have kept his money and ran with it. We want everyone who reads this (since that is his goal) to know that he is a fake and an impatience cry baby that wants the world to operate at his command. We do not work that way. He also made comments that have no fact to them at all like our Google reviews are fake. This are the types of language that gets people sued because he is printed information that is false. In his reply to this I ask that the Revdex.com challenge Mr. to produce factual information that proves any post that our customers have left us is false. Since he wants to use the Revdex.com platform to call us a fake have him to provide evidence that supports his claim that our reviews are fake. If he cannot produce this information please advise him that we will be contacting the Colorado Spring Municipal Court to file a suit against him for Slander, and Libel. We will use the records here with the Revdex.com to confirm our claim as a matter of public record.
Mr. will learn that businesses have voices as well and we will be heard. Its not about what you say it is about what you can prove and we want Mr. to prove his claim here in this public forum or in court. We have provided proof that we are not a scam now it is his turn to prove he is not a liar and a fraud.
(The consumer indicated he/she DID NOT accept the response from the business.)
I Got y money back from them. Again as their response shows, they are only trying to scem, intiidate, and abuse what they call customers. I'm not sure why I would need to provide any info or screenshots when they have the whole conversation. They are a scam, and there are hundreds of good people out there that can attest to it. This has been resolved by my bank and I no longer wish to have anything to do with this company. Here is the last email I got from them
I have called, emailed, and FB about my order 5070 it has been 3 months and no items shipped would like a refund
Made a purchase on jan 8, it is march 6... order number ***. I have not received nothing from my order. I have keep on getting the run around about my part being in stock at the end of the week and then nothing. I made this order with the item saying in-stock. I had to wait there 10 business day processing and try to contact them.... that took about 3 days just to get a call back and that is when the run around started. I have tried to contact them on the phone with no luck and then get the same emails saying that they are waiting for parts that are coming at the end of that week. many week have went buy and I have just lost confidence in this company completing this order. I would like to get a refund, but now there is no email, phone or FB responses..
All i want is a full refund
This complaint is completely false. We have been in constant communication with Mr. and we have the emails to prove it. Mr. is trying to use the Revdex.com as a way to force us to give him money when he wants it not knowing that the Revdex.com is not an authority that can make any business do anything. Furthermore we have processed the refund for Mr. already and we are providing proof of that. Mr. just wants his money now and he has to wait for the refund process to complete. We can not speed it up nor can we slow it down. When you see the copy of the refund you will see that it was done the same day that he requested the refund and at that same time he filed a complaint with the Revdex.com in an effort to force us to give him his money instantly. He demanded that we give him his money immediately and we informed him that refunds do not work that way. This matter should be closed and no negative reflection on our overall score should be impacted.
(The consumer indicated he/she ACCEPTED the response from the business.)
I Did get my refund of $930.50 after I went on FB where he was posting ad for his products that people will never get. I requested my refund 3 day prior (email and call that was not answered) before filling with the Revdex.com and making a complaint. I never said that we did not have any contact, but that there were email that were never answered plenty of time and had to constantly email just to get a response. He will tell you 24hr/48hr/72hr for a response but I would go a week and have to email again. I got him on the phone one time during a three month span, where he was trying to butter me up and tell me that New years, him going to shot show and the covid19 was the problem with his business not having my product. When clearly my product was in-stock when I order it or I would not have put my order thru. Three months later NO PRODUCT. I would never suggest anyone doing business with this person. I would suggest if your going to do business with LTS just try to call first and you will get your answer. I would hope that Revdex.com would leave this post up for others to see, because he did delete my post off of FB where others can not see how horrible his business really is.
Ordered a gun part 17 days ago and it has not been shipped - can't reach anyone to find out why.
On March 1st I ordered online a Magpul RVGRail Vertical Grip (black) from Lancaster Tactical Supply. I paid 20.00 + tax for this with free shipping, the total was 21.40.
On received an email stating my order was taken (X-X-XXXX). On X-X-XXXX I received another email stating my order was in processing - my order number is LTS - 5397
I called several days later to check on my order, all I got was a voice mail. I left a message concerning my order but never heard back from Lancaster Tactical Supply. I sent an email to their sales department on X-XX-XXXX and never got a reply. Since then I have called repeatedly but only get directed to the voice mail.
Delivery the gun part I paid for.
We will not allow ourselves to let customers dictate how we run our business and we will not allow customers to try to use the Revdex.com to bully us into doing what they want us to do when they want us yo do it. Mr. simply had to review our shipping policy and there is a message posted on our website and social media that states that we are behind one week on shipping.
As of 3/17/2020 since receiving this bogus complaint we have elected to cancel Mr. order and refund his money. He has been emailed a order cancellation confirmation and he has been emailed a refund confirmation. This matter is resolved. Please instruct Mr. to purchase his product elsewhere.
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm eagerly waiting for my refund! Sorry to know that poor customer service like this exists. Maybe answering phone calls or emails would help? They say shipping is behind one week, it's been 17 days since I ordered??
Update...I did get my refund. Thanks Revdex.com
Asked for a refund after not receiving product. Was told 7-10 business days. Its been well over that period.
I purchased a handgun grip module from them for $69.55 on feb X XXXX and was told a week and after a week I was told the next week. Than my emails started getting ignored and I still had not got the product so I asked for a refund on feb XX XXXX and was told on feb XX XXXX that my order was canceled and the refund process had begun. Its now march XX XXXX and still no refund. They have been nothing but ignorant to me in emails and they continue to give me the run around about getting my money back. The names of the 2 people that emailed me were Lisa *** G and Derrick J. The order number is ***. I paid with my Visa bank card and the amount was $69.55. All I want is my money back that I worked very hard for and this company is giving me a very very hard time and has been from the beginning. I have never ever had to file a complaint for any business or anybody for that matter. I really hope you guys can help me finally get my money back. Thank you.
All I want is my money back. I did not receive any product or anything. I just want my $69.55 that was taken from my account on feb X XXXX.
Mr. is over exaggerating the events and is trying to portray us as a villain and portray himself as a victim when it is actually the reverse.
Mr. ordered a CUSTOM COLORED GRIP MODULE with the key word being CUSTOM. Mr. was notified that all custom orders have a standard lead time of 7-14 business days (not 7-10) and that we were behind an week and a half on all custom orders. Our lead time was also shared with him via a link from our website listed here http://www.ltacticalsupply.com/Cerakote-Services_ep_42.html which states "Please note that all custom orders will delay shipping and our average shipping time on custom order is 7-14 business days. These times are only estimates and will vary depending on our current work load."
Mr. sent several very rude emails demanding that we ship his order immediately to which we replied that if he was in a hurry we could cancel his order and have a refund issued to him. His reply was very rude and disrespectful and he used several racial slurs at our female account manager *** and we elected to cancel his order and refund his money.
He was emailed a order cancellation and was informed that he would receive a refund. Mr. demanded that we give him his money instantly and we informed him that the refund process has already been initiated and that the standard time for a refund is 70-10 business days but it could take up to 30 days for him to receive a refund. We also directed Mr. to our refunds page on our website listed here http://www.ltacticalsupply.com/Refunds-And-Exchanges_df_44.html We informed Mr. that we cannot control when the funds would post to his account because we are not the ones that place the funds on his account. Only his bank has the power to replace the funds and he must wait for the process to complete. Today make the 4th business day since his refund was processed and I imagine that he filed this bogus claim your office thinking that you had the power to make us give him the money back right now and that is not the case. He has not waited for the process to even get started good enough before filing a complaint. This is just an attempt to extort us into doing something that we cannot control. The bottom line is that we have begun the process and that process has to be seen through. If he has not received his refund back within 30 days then he has a legitimate complaint to make but until then this claim should be closed and no negative impact on our Revdex.com rating should be made. I appreciate your time on this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
I just read the response and it completely blew my mind how much he just made up. I have all the emails saved. Not one time did I ever use any racial slurs. Not one time was I directed to go to any refund page to see the progress. And today is NOT the 4th business day. I will attach the email I was sent on feb 22 and feb 23 of them telling me the refund process has begun. If the refund process began on feb 24th than today DOES NOT make it the 4th business day. This response was full of lies and I am astonished at how unprofessional these people truly are. Not once did I demand they send me my product either. I politely asked and THANKED THEM FOR THEIR SERVICE because they claim to have served but I recently found out that was a bogus lie too. I am absolutely 100% done with this business. I want my refund back which I am entitled too and thats it. I didnt file this complaint thinking id instantly get my money. I filed this complaint to get my refund process started because you obviously lied through your teeth about when you started it. Thanks for your time and if you need any proof of receipts or emails from these people to show the dates and what was said I will send it. I will attach some right now. Thanks agai
It is amazing to us here that Mr. claims that he has every email from us yet he does not have and email that shows that his order was cancelled. Attached are 2 items that verify our position. One is the copy of the Email Confirmation that was emailed to him. The other is a copy of the Refund Confirmation that was provided to us (and him) by Authorize.*** our credit card processor. After speaking to the (today 3/16/2020) they have assured us that the refund has been processed successfully and that Mr. will see his refund in the next upcoming days he just needs to allow the process to complete itself.
(The consumer indicated he/she ACCEPTED the response from the business.)
There is a difference between getting an email telling you that they have started the refund process and than them actually starting the refund process. Today marks the 17TH business day since they claimed to have refunded me which was the 23rd of February. In their last response they said it was the 4th business day which means they lied to me and didnt even start the refund until over a week after they claimed. Im sure they did this spitefully to make me wait even longer because I opted to cancel my order. Notice I said and so did they that I ASKED them to cancel my order. In their last response they claimed I used racial slurs and that they are the ones who decided they were going to cancel my order because of what I was demanding and saying. All in all this company should receive a bad rating and I think other people need to know about what this company has done so they have a heads up and make a clear decision before using them. I had a very negative experience with them and other people should know what they are about. They say the refund should appear anyday so ill give it some time now and well see. Thanks Revdex.com for your time and for your service. You guys have a great day!
After making a purchase with Lancaster tactical and pay via my credit card, they made threats to me via email. I would be happy to supply info.
They accused me of fraud and theft after they said I filed a charge back dispute with my credit card company. I did not dispute my charge and talked with my card company to verify if there was any other issue. they had nothing on file and provided me info showing it was payed with no dispute. LTS sent an email saying they filed weapons theft charge with the ATF and my local sheriff's department. I did not purchase a weapon from them and the things they allege I did are false. They got mad that I attempted to post their email on their facebook page and additionally threatened libel. My response was that I only posted what they sent to me as a buyer beware. I would be happy to submit my email chain with them and my statement from my credit card company to show I paid with no charge back dispute even though, per their own words they still owe me parts for my purchase. and just to be clear they now deny they owe me anything. This is particularly scary it the age that it is so easy to red flag someone over what is my opinion a scam to get more money from me. The sad part is I was happy to deal with them until they lied and threatened me. Now there can never be any trust based on their actions.
It is scary to think that a group that says they pride themselves as "2a People" would do what they described in the attached email. I think other customers need to be aware of who they are dealing with. I am additionally considering a law suit for libel and threats to me seeing that their email says they have contacted two law enforcement agencies to bring false charges on me. I also have my credit card company doc showing that I paid my bill and did not refute the charge. that I could not upload with the email chain.
This is a clear cut example of what happens when someone tries to defraud a business. Mr. has not given you all of the facts involved and if you read his claim he has left out the beginning, middle and jumped straight to the end. He is what actually happened.
Mr. did in fact purchase an custom colored *** Sauer pistol Grip Module for $82.80 from us on 2/18/2020 and we custom coated it for him and shipped it to him on 2/27/2020 via USPS with the tracking number ***. The order was delivered to him on 3/2/2020 and upon receiving his order he promptly called us and expressed to us how happy he was with his order and how he could not wait to show it off. He also stated that he was missing a magazine release button and requested why it was not included. I informed him that I thought it should be included and that I would have one sent to him.
I arranged for the mag release button to be shipped and before he could receive it our accounting department received a Chargeback notification that was filed by Mr. what he stated the the item received was not as described. As a result of the filed charge back the bank took the funds back from us and our accounting manager *** went into action on behalf of the losses that the company just suffered. She immediately contacted the USPS and had the mag release intercepted and returned to us and she then notified the ATF and Local sheriffs department in Mr. area and made them aware that there was order placed for gun parts and the funds had been reversed. She then sent an email notifying Mr. that we received the charge back and what steps she had taken which we are GOVERNED BY LAW to do and that he needed to either return our product to us or he needed to remit payment.
The Revdex.com needs to understand 2 very important things here.
1. This company has taken a loss on the product because Mr. is currently in possession of it, and we are out of the money that was paid for it because Mr. filed a false claim with his bank. We are the ones that has been wronged in this situation due to the fact that the money is gone and our product is also gone and has not been returned.
2. Because we sell gun parts and accessories the law enforcement agencies that govern our sales hold us to a very strict and high standard and have set rules and regulations that we have to adhere to. Primarily because of all of the mass shooting and recent gun violence we must report all cases of possibly fraud involving any gun parts that we sell NO MATTER WHAT THE ITEM IS. If a customer buys a gun part from us and has the charges reversed and commits a crime with the item that he got from us and we did not report that item stolen/unpaid for, our company could be held liable and responsible. So therefore when any situation like this arises we are bound by LAW and our AGREEMENT WITH THE GOVERNMENT to report all persons and cases that involve possible theft with products that we have sold.
I spoke to Mr. at great lengths and explained to him that this is what we have to do and if we did not do it then we ourselves could get into trouble. It really upsets me that people try to use the Revdex.com in order to make a company look bad and they paint themselves as good guys but never tell the whole truth and the business suffers. They use words like Scam and con artist etc. just to make the situation seem worse then what it really is. There is no scam here at all Mr. has our product still in his possession. Mr. had the charges reversed and now we do not have payment for our product either. By definition he has stolen from us and we are well within our rights to file police reports and anything else that we need to do in order to either retrieve our product or the payment that has been taken from us.
This company stands by the action of our accounting manager as she was doing what she is supposed to do and she followed protocol to the letter. The email that she sent to Mr. was both a notification to him of the situation and our action as well as informative so that he knew how to resolve this matter.
We have had situations like this before and we have assisted law enforcement in arresting people that commit this type of credit card fraud and the fact of the matter is that Mr. is afraid that the police are going to come looking for him. He even said so in a conversation I had with him regarding this matter. We record all phone calls and we can provide the Revdex.com with the conversations regarding this matter with Mr..
This company has broken no laws and again we have suffered the loss here not Mr.. If you look at his complaint he is upset that we contacted the authorities not because he is missing money or that we didn't deliver his order. He is upset because he is now on the radar of the police. Mr. has gone to social media and tried to slander the reputation of this company thinking that we will back down but this has only motivated us to push forward and seek justice.
Since Mr. has elected to employ the assistance of the Revdex.com to be the go between on this matter please relay to him that he has 48 business hours to return our product to us (which we already offered to pay the shipping for) or we will press forward and attempt to have an arrest warrant issued for the theft of our product. Mr. claims that he wants to sue us for libel but the fact is we have not printed any information regarding this matter anywhere so there is no law suit for that. Our attorney is ready to respond to any legal action the he wants to bring forth but we re not the bad guys here we are just doing what we are required by law to do.
Please have Mr. return our item or we will seek to prosecute to the full extent of the law. Thank yo for your time and attention to this claim.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have submitted proof to both the Revdex.com and LTS that I did not reverse charges for the grip module. They claim they have a letter stating from their bank that I did but have not submitted it to me or the Revdex.com. I would be happy to contact their bank via my credit card company to clear this up but they only seem to want to slander me in calling me a thief and a fraud. I also contact the ATF and they told me that they only deal with controlled items like (real) guns. I sent The Revdex.com the entire email thread that shows all conversations that I have had via email with LTS so I did not leave anything out. You simply have to read it to see what the truth is. To the point that I am concerned that they have alerted 2 law enforcement agencies that I am a thief and a fraud; yes I am concerned. especially that it is all based on a lie or a mistake on THEIR part. As I believe I noted before, I tried to handle this with them and my credit card company but they don't answer the phone very often and *** seems to be detained elsewhere. As for me slandering them: I have only posted what they wrote me as a buyer beware. I think the slander is from them to me via lying to 2 different law enforcement agencies. They claim to be strong in the gun community but fail to realize that telling lies to law enforcement agencies about "gun theft" as they state in their email can invoke red flag laws, that can get people hurt or killed.
Even after I gave them letter from my credit card company they still have yet to handle this appropriately. My concern to the public at large is that these people sell gun parts and real weapons. If they lie about me over something this simple then they could cause someone real harm. For me this is not about the money, I refuse to pay them twice for something that I did not even get all of what I should have. This is about how they handled the issue and refuse to take responsibility that they made a mistake. They *** think that they can use the law to scare me but I have proof of purchase and proof of my communications with them. They can use their call recordings scare all they want because I know what was said. I am waiting to see if they will do the right thing to determine my path forward as my lawyer also sees that I have a case for slander based on the email information and my statement from my credit card company. They are making this really difficult to keep simple by continuing to lie. have them submit the bank statement showing that I rejected payment and I think we will all see the truth behind what and why this happened. I have re-attached my info with my credit card company to show they processed and that the payment was never disputed by anyone from my side of the transaction.
This company has already made its position clear. Mr. filed a charge back against us and we did what is required by law for us to do and we stand by it. We have not requested any further funds from Mr. and we have already advised him that we are challenging his dispute as we are entitled to do once a chargeback has been filed. This matter will be decided by the credit card companies. We admit no fault or wrongdoing. And offer no apology to Mr. after all he offered no apology for his Buyer Beware post.
This is very simple and easy. If Mr. has an attorney and he wants to fight this out in court then so be it. All further communication should be directed from his attorney to ours from this moment on. We will not reply through this channel any further. We are prepared to go to court and that makes this matter out of the hands of the Revdex.com and therefore should be filed Out Of Purview. Thank you for your time.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have shipped the grip module back to them on 3/17/2020. I also di finally refute the charge also on 3/17/2020.
In this process, I have noted that LTS has not submitted any documents showing that I had previously refuted charges via my credit card company. I on the other hand did provide supporting documents of my claims that did not at the time do so. I would Also like to note that my buyer beware comment was a opy paste of an email they sent to me.
LTS does now have refuted charges because again they are a dishonest company. The willgwt their merchandise back as received but they lied again in stating they would up for shipping.
In their email they admit to slandering me to the ATF and the *** County Sheriff's department. It is a strong message they send by contacting two law enforcement agencies with lies and incorrect information and yet the feel *** hurt that I did nothing but post their enail to me showing how they deal with customers. They are dangerous to deal with and I will do everything I can to spread the truth.
I am not sure what the Revdex.com can do but other people need to see how these people deal with customers that purchase gun parts or God forbid a real weapon. You can read what each side has written and please note that I am the only one that provided proof of where I am in this matter. As far as slander case goes. I agree that will be hhandled appropriately. I still have concern for other possible customers dealing with this vendor. They have already noted that they have done this before.