Landmark Property Services, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
The amount I allegedly owe of $*** should be offset by the
$*** “service fee” we were forced to pay each month, plus a “move out fee” of
$***The billing service is “conservice” which is an apt name since it is a
condo scam… I refused to pay this $*** I’m on a fixed income and barely make
ends meet each month.Put another way $*** x months equals $*** + *** “move
out” fee totals $*** I never agreed to a monthly service fee or any move out
charge. The formula used to
determine the water and sewer cost per month is totally bogus and gradual theft
or residents and suffice featured of the apartment is some home finagled into a
$*** plus monthly chargeI suggest that Landmark Property Services offset
this last bill and zero out the balance.I cannot reach a person at Landmark the recording says they
cannot discuss the debt over the phone

Revdex.com:The company left me a message from a ** *** to call witht he stub info whihc I just didI can not bring a copy of the receipt in as I work m-f 8-5I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***

Tell us why here...Please see the order of events regarding the leakIt is imperative to know that after the repair on October 5, 2014, NO work orders have been reported until this past Saturday April 11, The emergency was dealt with as quickly as possible to resolve the issue10/5/14-
Resident in ***reported brown water coming down the walls in the master bedroom.10/5/14- Our maintenancetechnician fixed the toilet in apartment ***No one spoke with the residentin *** because he was not there.*No otherwork orders reported until 4/11/15.4/11/15-Resident in ***reported a water leak coming from the ceiling in back bedroom.4/11/15-*** came out to thepropertyHe had to replace the wax ring and all of the stems in apartment***(aptdirectly above ***). A note was left for the resident in*** explaining what was done.4/12/15-Resident in ***reported the leak again.4/12/15-*** came out againHeopened the ceiling in *** to see what was going onHe placed a bucket whereit was leaking to catch the dripping water. He told the resident that hewas going to call the plumber. The resident said he was leaving at 7pm so*** gave him “his” work phone number. The resident did not callhim. The plumber came out as instructed but the resident was not athome.4/13/15-Plumber came out andreplaced the flange and toilet in apartment ***.4/14/15-*** repaired thesheetrock, and painted.Best Regards,** *** *** ***

I live at *** *** apartments, apartment address *** *** ** *** On September 1st I took a check to the management office to pay my rent in the amount of $*** On the memo line I wrote September rent I included a letter stating my check number and check amount should only be used for September rent
I received a “Material noncompliance notice for failure to pay rent” dated September 6, My rent check cleared my bank on 9/2/

We have reviewed the file from the limited information we have electronicallyUpon review we could tell that three Unlawful Detainers were filed on this unit but on all three this individual was non suited, which leads us to believe at some point he was removed from the leaseSince there are no
documents in the file showing his release, but the fact that he was non-suited three times we have to assume he was removed from his lease obligations at some pointThus, we have sent a letter showing he owes and zero (0) balance.Best Regards,** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
I would like to take the moment to reply about the resolution from the businessI was refunded the monies paid in fullI am satisfied with the resolution from the business, Landmark Property Management.Thank you,

Tell us why here...Please see the order of events regarding the leakIt is imperative to know that after the repair on October 5, 2014, NO work orders have been reported until this past Saturday April 11, The emergency was dealt with as quickly as possible to resolve the issue
10/5/14- Resident in ***reported brown water coming down the walls in the master bedroom.10/5/14- Our maintenancetechnician fixed the toilet in apartment ***No one spoke with the residentin *** because he was not there.*No otherwork orders reported until 4/11/15.4/11/15-Resident in ***reported a water leak coming from the ceiling in back bedroom.4/11/15-*** came out to thepropertyHe had to replace the wax ring and all of the stems in apartment***(aptdirectly above ***). A note was left for the resident in*** explaining what was done.4/12/15-Resident in ***reported the leak again.4/12/15-*** came out againHeopened the ceiling in *** to see what was going onHe placed a bucket whereit was leaking to catch the dripping water. He told the resident that hewas going to call the plumber. The resident said he was leaving at 7pm so*** gave him “his” work phone number. The resident did not callhim. The plumber came out as instructed but the resident was not athome.4/13/15-Plumber came out andreplaced the flange and toilet in apartment ***.4/14/15-*** repaired thesheetrock, and painted.Best Regards,** *** *** ***

I have been denied an opportunity to see an apartment that I have paid to leaapplication fee, security deposit, and first month's rent
The office continues to inform me that their policy does not allow them to show a unit until it is completely readyHowever, they have been telling me this since 5/14/when I started the process and it is now 6/6/and they are still saying they have no available units to showWhen I asked to see this policy they informed me that they couldn't allow me to see itWhen I asked to speak with superior employee, I was told I could call someone who was away on a conferenceIn the past, I've been shown units that were not cleaned, ready, or even still occupiedI feel considering the situation and the fact that the modate is so close, I should be able to walk through the unit I've paid to occupyThe office staff was belligerent in my last encounter (today 6/6/17) and unwilling to do anything to accommodate

Moved out of *** *** *** Sept2016.....now I get a bill for $*** There is no way I have found to resolve this over the phone, I am in Michigan, Landmark Properties is in Virginia...The letter I received says I have days to dispute the debt...& I was out of town for a month...date of letter was 2/22/2017....it is now 3/22/2017...I called phone # & recording states "submit dispute in writing only, office has no documentation on site, & debt dispute WILL NOT b discussed on phone"...contact is Lateesha W*** *** ***

Landmark Properties, which manages my homeowners association does not fulfill their responsibilities to homeowners, but then moves to aggressive legal action with homeowners when they are behind on their payments, despite Landmark not fulfilling their responsibilities as the property managers
I made arrangements with them to pay off a past due bill of HOA fees by June Immediately following the conversation, I made a preliminary partial payment to reflect my upholding my part of the agreement This was a conversation for which I requested an email confirmation, but never received it I made my payments in full by the agreed upon date They turned my account over to a collections attorney shortly prior to the agreed upon due date and now I am in collections because Landmark has no record of our conversation I received the collections notice after I had already completed my payments I made several calls and sent emails to Landmark immediately upon receiving the collectio

I have water stains in my ceiling in the utility room on my second level and knew there was a water leakSo I contacted my HOA because I had a feeling it was from the roofI called Mr***, the managing agent, several times before he would even call me back (over a day time period) and he told me it was my responsibilityNot satisfied with that answer I contacted my realtor and the guy who did my inspection (Mike) for further research and assistanceMy realtor has tried to contact Mr*** with some success, only to hear that he has sent someone out to look at the problem, but no one has comeMike, the inspector, states the leaking is caused by flashing around he exhaust flue for the water heater and furnace that is causing the problem water damageHe also explained that the roof is the responsibility of the HOA by contacting themHe states there needs to be an adjustment to the bonnet around the flueSo I contacted Mr*** back, which took about times this time

The complainant did not accept our repair work as outlined in the previous response and called the city of Richmond*** *** with the city of Richmond inspected the unit on April 20, He asked that we replace all the sheetrock and flooring in the closet. Mr*** asked that we not paint the until it passed his inspectionOn April 21,the work commenced by a third party contractor and all the sheetrock and floors were removed from the closetOn April 22, the sheetrock was repaired with fire rated sheetrock, and the floor was replacedMr *** could not make the inspection on April 22, but did on April and approved all the work doneThe closet area was then painted on the We have in hand a letter from Mr*** dated April 27, 2015, "it has been noted that all violations were abated at this location." Best Regards,?

* Demand letter was sent December 6, by regular and certified mail for the amount of $*** to be paid in full within days.* Upon receipt of the letter the resident phoned Landmark and agreed to a payment plan verbally.* Payment plan was as follows : Balance
to pay was $*** December was to pay $*** for monthly dues and $*** towards balance January was to pay $*** for monthly dues and $*** towards balance February was to pay $*** for monthly dues and $*** towards balance * Payments received from resident: December 22, - payment of $*** January 31, - payment of $*** and $*** March 1, - payment of $*** March 17, - payment of $*** Balance as of March 31, was $***($*** late fee and $3*** for missing payments in payment plan)* Demand sent April 24, by regular and certified mail for $*** (balance - $***, April dues - $*** and April late fee - $***)* No repsonse from resident, account was referred to collections on May 15, 2017.*On June 28, 2017, checks were received in the amounts of $*** and $***, these payments were forwarded to the collection attorney.* On June 28, a letter was sent to the resident stating we received the above checks and they were forwarded to the collections attorney.* Resident contacted *** at Landmark on July 7, by phone and July 11, via email. During this time *** was on vacation as indicated on voicemail greeting and email auto reply.* Upon *** return on Monday July 17, 2017, a response was sent to resident again advising that the account had been referred to the attorney for collections as the resident defaulted on the payment plan set forth in December 2016.* Our office is unaware of any calls from the resident or their managing agent which have not been returnedPlease advise if any additional documentation is required.Thank you

This company managed an apartment complex, *** *** *** in Midlothian, VaI applied for an apartment with them in February Their requirements are very bizarre for approval, but ultimately they required a deposit of $150, which I gave themI was told that if the application was not approved then it would be refundedI had to call them multiple times pending the status of the application, they finally said it was not approved, and I asked for my money backThey said they would send me a checkI never received this check, and I called them numerous timesI spoke with someone every time and gave my name and number and no one has ever called me backI called again last week and I was told the apartments are now managed by another company, they said I need to contact Landmark properties to get the moneyI have now called them twice and left messages, no one has contacted meThis has been ongoing for months

I have lived in the apartments for about a year now and have had numerous issuesOne of the being management not being friendly as they should be, maintenance not completing tasks as they say, no communication, mold growing in my home, floors coming apart, and rudeness when it comes to my leasingI was basically forced into signing a contract and they stated in there contract that even in death, I cannot get out of my leaseMy lease isn't technically up until August and they will not let me retract my lease even though it is not at its termsI have tried to call the corporate office numerous times and no one returns my calls even after leaving voice messages with my issues with a return phone call number

We received your letter in regards to *** ***We will be happy to refund the $holding feeI know there was some confusion during
the transition of ownershipAlso, as a tax credit community, we do have set of qualifications which may seem extreme to applicants but they fall in line with the direction of VHDA and the IRS
We will send the holding fee to the listed address on the attachment you sent as listed here: *** *** *** *** *** *** *** ** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
According to my records, I had made arrangements to complete payments by June 30, I did make payments by then.Additionally, the company's response does not address the fact that they do not document or confirm oral communications, which leaves the consumer without any recourse with the company That is exactly what happened in my case I spoke with the accounts person who agreed with my terms and then did not provide any written confirmation, so then it becomes my word against theirs.The records provided indicate letters that were sent but not received or received much later For example, the letters sent in April were not received until mid-May, by which time the deadline to make payment was already past Additionally, the letters did not indicate that they superseded the previous agreement.My property management company attempted to get an outside railing fixed for months Upon not receiving any response, the property management took care of the repair and I paid for it, though it is the responsibility of Landmark. As stated in my earlier complaint, I am asking for payment of attorney fees I am paying my account in accelerated payment as Landmark has mandated
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
**This has already been resolved, I received paymentThanks

When first contacted by the unit owner and the realtor by phone regarding the issue, we advised as per the covenants of the Association, Article IV section 2, of the community. Repair and maintenance of the exterior of the unit is the unit owner's responsibilityAttached is a copy of
the page of the documents. The home inspector was not correct in his statement of responsibilityAll HOA documents are not the same. If further information is needed please let me know

We are actively trying to locate the Money order in question. I was informed today that it has not been found. I have called and left a message for the complainant to bring the money order stub to my office at [redacted]. as she indicated she has since found the stub/receipt.  If I am...

not available please give the money order stub to [redacted] in the same office. This may very well help us track down the funds. Best Regards,[redacted]