Landmark Property Services, Inc.

Review: I rented apt [redacted] from Stratford at bethany spgs apts and have moved out as of July 31st. On 8/16/13 I received a letter informing me that I am not responsible for any damages but that I have to wait 45 days before they would send me my deposit back. Since the law requires that I be sent my security deposit within 30 days of my move out, I will not wait any longer than the law states.Desired Settlement: I must receive my security deposit from Stratford at Bethany springs, paid in full, no later than August 30th.

Business

Response:

Dear **.[redacted]:

Regarding the deposit refund for **.[redacted], identified with your ID of [redacted]- a check was sent to **.[redacted] on August 26,2013, in the amount of [redacted]. As per our lease agreement, any security deposits that are pending are processed and sent out forty five (45) days after move out.

Please be aware that **.[redacted] moved out of July 31,2013; we were well within our processing period.

We thank you kindly and appreciate your cooperation in this matter.

Sincerely,

[redacted], As. Manager

Stratford Hills & Bethany Springs Apts

[redacted],[redacted]

Review: In October of 2014 I complained to the main office about water issues and brown smelly liquid coming from walls. they said it was rust and nothing they could do. in April 2015 the ceiling collapsed dropping feces in closet. they placed a simple used paint bucket to collect dripping waste water from broken toilet drain pipe. 5 days later still dripping they resealed the ceiling without repairing pipe and painted over feces marks on wall. myself and my pregnant girlfriend have both been hospitalized since moving in there when we thought it was just rust stains, as maintenance claimed it was, for severe fevers, nausea, vomiting, and diarrhea, all of which are symptoms of exposure to this environment. are clothes got soaked with waste water and we have been told it was ok to continue to sleep in our bed (10 feet from leaking sewage pipe). we have been denied a new residence or temporary hotel living while it is properly repaired. they have been expecting us to love in a room with dripping sewage and be satified with simply painting over the feces stains on the wall.Desired Settlement: refund of all expenses while living there (rent, water,electricity, gas) since it was not a rust leak and actual sewage that caused us sick. monetary compensation for damaged belongings from roof collapse and sewage and human waste dumped in closet. compensation for it causing us to become sick enough to be hospitalized.

Business

Response:

Tell us why here...Please see the order of events regarding the leak. It is imperative to know that after the repair on October 5, 2014, NO work orders have been reported until this past Saturday April 11, 2015. The emergency was dealt with as quickly as possible to resolve the issue. 10/5/14- Resident in [redacted]reported brown water coming down the walls in the master bedroom.10/5/14- Our maintenancetechnician fixed the toilet in apartment [redacted]. No one spoke with the residentin [redacted] because he was not there.*No otherwork orders reported until 4/11/15.4/11/15-Resident in [redacted]reported a water leak coming from the ceiling in back bedroom.4/11/15-[redacted] came out to theproperty. He had to replace the wax ring and all of the stems in apartment[redacted](apt. directly above [redacted]). A note was left for the resident in[redacted] explaining what was done.4/12/15-Resident in [redacted]reported the leak again.4/12/15-[redacted] came out again. Heopened the ceiling in [redacted] to see what was going on. He placed a bucket whereit was leaking to catch the dripping water. He told the resident that hewas going to call the plumber. The resident said he was leaving at 7pm so[redacted] gave him “his” work phone number. The resident did not callhim. The plumber came out as instructed but the resident was not athome.4/13/15-Plumber came out andreplaced the flange and toilet in apartment [redacted].4/14/15-[redacted] repaired thesheetrock, and painted.Best Regards,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In October I did speak with repair men who assured me it was rust . Asked again to maintanence and they came in again later in October and again assured it was rust.on Friday called and was told couldn't get to it today, called Saturday them came out, notified them I would not be sleeping here and would be at a friends tonight and leave at 7 because I will not sleep next to feces, [redacted] left his number and said "call me if you leave earlier, I'm not staying to let them in because I don't get paid if I stay late"bucket was placed to catch falling feceson Monday plumbers came out and put an old rusty clamp around the pipe. Have video that it was still leaking and the note left on door saying it was fixed and they would patch it up tomorrowtuesday they patch and paint, spots were missed where feces are STILL visible and painters used stain temover , stain remover does not disinfect feces build up in and behind the walls for months. Pointed ex out spots are still visible where feces are. Was told paint will cover it. Paint does not clean fecesdyring this time was never given as asked a place to stay away from the feces falling in the bucket nor was any proper cleaning supplies used

Regards,

Business

Response:

The complainant did not accept our repair work as outlined in the previous response and called the city of Richmond. [redacted] with the city of Richmond inspected the unit on April 20, 2015. He asked that we replace all the sheetrock and flooring in the closet. Mr. [redacted] asked that we not paint the until it passed his inspection. On April 21,2015 the work commenced by a third party contractor and all the sheetrock and floors were removed from the closet. On April 22, 2015 the sheetrock was repaired with fire rated sheetrock, and the floor was replaced. Mr [redacted] could not make the inspection on April 22, but did on April 23 and approved all the work done. The closet area was then painted on the 23. We have in hand a letter from Mr. [redacted] dated April 27, 2015, "it has been noted that all violations were abated at this location." Best Regards,?

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although it is NOW being repaired (still not complete since ceiling broke April 10) after weeks of attempting to have a safe place to live. It does not change that the misdiagnosis of your maintenance supervisor resulted in is having what we were told was rust from condensation and that nothing could be done to it, to actually living where raw sewage was leaking into the apartment. Nor does this resolve that a bucket was placed to collect the falling sewage water and human waste and we were told we would not be given anywhere else to live. Nothing has been done to even remotely address this and even though the property manager, and senior regional property manager had both said it is unacceptable to simply place a bucket to collect falling sewage and tell a pregnant girl to sleep 10 feet from the bucket.not only is it unhealthy, was against city code, and since living there we have both been hospitalized a multitude of times with symptoms that the cdc and Ama directly relate to feces exposure, it was treated wth the least amount of concern for the residents health and safety I have ever witnessed

Regards,

Review: On April the 5th I went to [redacted] and purchased a money order for $761.00 I dropped in the rent box at the office on the 7th of April I get a non payment of rent I I take my money order stub and recieipt my proof of purchase to the rental office. I then put a trace on the money order it had been cashed I get the trace back take it to the office one of the young ladies in the office says to the asst. property manger [redacted] you know who this is so number 1 they know the person it is a tenent or employee . I payed my rent for April the rental office failed to secure my money order and now wants additonal rent I don't think so. I have lived at the property for 7 years I am not a bad tenent nor cause trouble they renew my lease every year . This is unjust and unfair THEY failed to keep my rent safe and secure if the drop box is not safe get rid of it but someone in the office knows waht happen to my money orderDesired Settlement: Credit me Aprils rent and an apology a sincere one !

Business

Response:

Dear Sir/Madam:

In response to the above case, concerning a money order that has been cashed, but not by [redacted], the intended payee. We do not have any record of this payment in our office or via payment drop box. Our policy is when a payment was thought to have been made, but we do not have record of said payment; the resident should place a stop payment on the check, or place a trace on the money order to determine the current status of the payment.

In this case a trace was put on the money order, and it was indeed found to be cashed. As unfortunate as this is, our policy is the burden is with the resident as they initiated the purchase of the money order; therefore, it is the resident that has been harmed so it is the resident's responsibility to determine who cashed the money order and obtain said funds from that party. Our policy is during this discovery period, we do not charge a late fee, nor do we proceed with collections for 30 days, and the resident must remain current on any other charges applicable with their unit. After 30 days, the funds are due. In this case, the funds need to be obtained from the individual that cashed the money order and the rent is due to the community from the resident.

Should you have any other questions, or need additional information, please contact me at [redacted].

Sincerely,

CFO

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I stated I have already paid my rent for April 2014. It was not stolen from my house or my persons it was stolen from Landmarks drop box they should have a camera or something on site to be able to see how this happen. So what are you going to do evict me after I have paid over 60,000 dollars over the past 7 years or try to keep me a loyal person who has been there almost ten years. My lease has been renewed so are you not going to try to work this out.

Regards,

Consumer

Response:

As I have stated I have paid my Aprils rent it was not stolen out of my house or my wallet but out of your drop box.