Landmark Property Services, Inc.

As I have stated I have paid my Aprils rent it was not stolen out of my house or my wallet but out of your drop box.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In October I did speak with repair men who assured me it was rust . Asked again to maintanence and they came in again later in October and again assured it was rust.on Friday called and was told couldn't get to it today, called Saturday them came out, notified them I would not be sleeping here and would be at a friends tonight and leave at 7 because I will not sleep next to feces, [redacted] left his number and said "call me if you leave earlier, I'm not staying to let them in because I don't get paid if I stay late"bucket was placed to catch falling feceson Monday plumbers came out and put an old rusty clamp around the pipe. Have video that it was still leaking and the note left on door saying it was fixed and they would patch it up tomorrowtuesday they patch and paint, spots were missed where feces are STILL visible and painters used stain temover , stain remover does not disinfect feces build up in and behind the walls for months. Pointed ex out spots are still visible where feces are. Was told paint will cover it. Paint does not clean fecesdyring this time was never given as asked a place to stay away from the feces falling in the bucket nor was any proper cleaning supplies used
Regards,
[redacted]

Ms. [redacted] contacted Revdex.com to discuss this case. The business sent renewal notices to the customer. She signed a new year long contract and returned the paperwork. A few weeks later she returned to the business requesting to change the contract from one year to six months. The business was not able to...

change the terms of the contract at that time. It was then the customer contacted them with concerns about the unit. The business came out and they have order new cabinet faces for the discolored wood. The discolor was caused by an old leak that had been repaired but since they no longer matched the business is waiting for the order to come in to replace them.

We received your letter in regards to [redacted]. We will be happy to refund the $150 holding fee. I know there was some confusion during the transition of ownership. Also, as a tax credit community, we do have set of qualifications which may seem extreme to applicants but they fall in line with...

the direction of VHDA and the IRS. We will send the holding fee to the listed address on the attachment you sent as listed here: [redacted]

Please find attached a copy of the two letters mailed to Mr. [redacted], along with a copy of his account ledger, and a copy of his utility bills from the last five months of his residency. The balance is from his final utility bill. The utilities run two months behind (i.e. May 1-May 31 utility...

usage would have been billed July 1). Please let me know if there are any questions. Thank you!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Although it is NOW being repaired (still not complete since ceiling broke April 10) after weeks of attempting to have a safe place to live. It does not change that the misdiagnosis of your maintenance supervisor resulted in is having what we were told was rust from condensation and that nothing could be done to it, to actually living where raw sewage was leaking into the apartment. Nor does this resolve that a bucket was placed to collect the falling sewage water and human waste and we were told we would not be given anywhere else to live.  Nothing has been done to even remotely address this and even though the property manager, and senior regional property manager had both said it is unacceptable to simply place a bucket to collect falling sewage and tell a pregnant girl to sleep 10 feet from the bucket.not only is it unhealthy, was against city code, and since living there we have both been hospitalized a multitude of times with symptoms that the cdc and Ama directly relate to feces exposure, it was treated wth the least amount of concern for the residents health and safety I have ever witnessed
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated  I have already paid my rent for April 2014. It was not stolen from my house or my persons it was stolen from Landmarks drop box they should have a camera or something on site to be able to see how this happen. So what are you going to do evict me after I have paid over 60,000 dollars over the past 7 years or try to keep me  a loyal person who has been there almost ten years. My lease has been renewed so are you not going to try to work this out.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]This has already been resolved, I received payment. Thanks

The issue that was described in the complaint was addressed by the regional manager. She explained to me the issue of not having a unit to show and that this caused great concern. Since we were unable to satisfactorily accommodate the complainant we are refunding monies to her. This was...

explained and sent to her in writing by Ashley B[redacted] the regional manager. I trust this answers the complaint.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
According to my records, I had made arrangements to complete payments by June 30, 2017.  I did make payments by then.Additionally, the company's response does not address the fact that they do not document or confirm oral communications, which leaves the consumer without any recourse with the company.  That is exactly what happened in my case.  I spoke with the accounts person who agreed with my terms and then did not provide any written confirmation, so then it becomes my word against theirs.The records provided indicate letters that were sent but not received or received much later.  For example, the letters sent in April were not received until mid-May, by which time the deadline to make payment was already past.  Additionally, the letters did not indicate that they superseded the previous agreement.My property management company attempted to get an outside railing fixed for 2 months.  Upon not receiving any response, the property management took care of the repair and I paid for it, though it is the responsibility of Landmark.As stated in my earlier complaint, I am asking for payment of attorney fees.  I am paying my account in accelerated payment as Landmark has mandated.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
The amount I allegedly owe of $34.88 should be offset by the
$2.98 “service fee” we were forced to pay each month, plus a “move out fee” of
$1.95. The billing service is “conservice” which is an apt name since it is a
condo scam… I refused to pay this $34.88 I’m on a fixed income and barely make
ends meet each month.Put another way $3.98 x 12 months equals $47.76 + 1.95 “move
out” fee totals $49.71 I never agreed to a monthly service fee or any move out
charge. The formula used to
determine the water and sewer cost per month is totally bogus and gradual theft
or residents and suffice featured of the apartment is some home finagled into a
$30.00 plus monthly charge. I suggest that Landmark Property Services offset
this last bill and zero out the balance.I cannot reach a person at Landmark the recording says they
cannot discuss the debt over the phone.

The tenant was charged for bug infestation in the leased premises. The tenant agreed to pay the extermination fee over an agreed period of time, but then changed their mind. The check refered to in the complaint was used to pay the extermination charges. This matter has a court date in...

October which will resolve the issue in this complaint.Best Regards,
 
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In October I did speak with repair men who assured me it was rust . Asked again to maintanence and they came in again later in October and again assured it was rust.on Friday called and was told couldn't get to it today, called Saturday them came out, notified them I would not be sleeping here and would be at a friends tonight and leave at 7 because I will not sleep next to feces, [redacted] left his number and said "call me if you leave earlier, I'm not staying to let them in because I don't get paid if I stay late"bucket was placed to catch falling feceson Monday plumbers came out and put an old rusty clamp around the pipe. Have video that it was still leaking and the note left on door saying it was fixed and they would patch it up tomorrowtuesday they patch and paint, spots were missed where feces are STILL visible and painters used stain temover , stain remover does not disinfect feces build up in and behind the walls for months. Pointed ex out spots are still visible where feces are. Was told paint will cover it. Paint does not clean fecesdyring this time was never given as asked a place to stay away from the feces falling in the bucket nor was any proper cleaning supplies used
Regards,
[redacted]

The tenant was charged for bug infestation in the leased premises. The tenant agreed to pay the extermination fee over an agreed period of time, but then changed their mind. The check refered to in the complaint was used to pay the extermination charges. This matter has a court date in October...

which will resolve the issue in this complaint.Best Regards, [redacted]

Dear Sir/Madam:
In response to the above case, concerning a money order that has been cashed, but not by [redacted], the intended payee. We do not have any record of this payment in our office or via payment drop box. Our policy is when a payment was thought to have been...

made, but we do not have record of said payment; the resident should place a stop payment on the check, or place a trace on the money order to determine the current status of the payment. 
In this case a trace was put on the money order, and it was indeed found to be cashed. As unfortunate as this is, our policy is the burden is with the resident as they initiated the purchase of the money order; therefore, it is the resident that has been harmed so it is the resident's responsibility to determine who cashed the money order and obtain said funds from that party. Our policy is during this discovery period, we do not charge a late fee, nor do we proceed with collections for 30 days, and the resident must remain current on any other charges applicable with their unit. After 30 days, the funds are due. In this case, the funds need to be obtained from the individual that cashed the money order and the rent is due to the community from the resident.
Should you have any other questions, or need additional information, please contact me at [redacted].
Sincerely,
[redacted]
CFO

Review: I have lived in the apartments for about a year now and have had numerous issues. One of the being management not being friendly as they should be, maintenance not completing tasks as they say, no communication, mold growing in my home, floors coming apart, and rudeness when it comes to my leasing. I was basically forced into signing a contract and they stated in there contract that even in death, I cannot get out of my lease. My lease isn't technically up until August and they will not let me retract my lease even though it is not at its terms. I have tried to call the corporate office numerous times and no one returns my calls even after leaving voice messages with my issues with a return phone call number.Desired Settlement: I would like to get out of my contract completely and not do business with this company anymore.

Business

Response:

Ms. [redacted] contacted Revdex.com to discuss this case. The business sent renewal notices to the customer. She signed a new year long contract and returned the paperwork. A few weeks later she returned to the business requesting to change the contract from one year to six months. The business was not able to change the terms of the contract at that time. It was then the customer contacted them with concerns about the unit. The business came out and they have order new cabinet faces for the discolored wood. The discolor was caused by an old leak that had been repaired but since they no longer matched the business is waiting for the order to come in to replace them.

Review: This company managed an apartment complex, [redacted] in Midlothian, Va. I applied for an apartment with them in February 2016. Their requirements are very bizarre for approval, but ultimately they required a deposit of $150, which I gave them. I was told that if the application was not approved then it would be refunded. I had to call them multiple times pending the status of the application, they finally said it was not approved, and I asked for my money back. They said they would send me a check. I never received this check, and I called them numerous times. I spoke with someone every time and gave my name and number and no one has ever called me back. I called again last week and I was told the apartments are now managed by another company, they said I need to contact Landmark properties to get the money. I have now called them twice and left messages, no one has contacted me. This has been ongoing for 3 months.Desired Settlement: I just want the $150 I was told would be refunded.

Business

Response:

We received your letter in regards to [redacted]. We will be happy to refund the $150 holding fee. I know there was some confusion during the transition of ownership. Also, as a tax credit community, we do have set of qualifications which may seem extreme to applicants but they fall in line with the direction of VHDA and the IRS. We will send the holding fee to the listed address on the attachment you sent as listed here: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

[redacted]This has already been resolved, I received payment. Thanks

Review: on 5/2/15 we viewed a townhouse at [redacted] a property whose website and sign at their entrance states they are managed by LandMark Properties. I gave them a $150 credit check fee for myself and 2 other adult potential leasers in addition I was required to give them a holding fee of $150 which was required to e made out to townhouses and was totally refundable if I was not approved for tenancy. I was told approximately 5/6/15 that we had not been credit approved and to come get my holding fee. When I arrived the following weekend they were going to give me my money order back but at that time I could not find the stub which would enable me to get to get my money back(remember they made me make the money order out to them). They advised they would send me a check. After not getting this check in a timely fashion and my moving to a new address I went to [redacted] again on a weekend and an email was sent (to whom I do not know). It advised I had not gotten my money yet to advised whomever of my new mailing address. I still did not get my check and I went in again and was told they were changing computer system which may have caused an issue. I recently went in to [redacted] 9/13 and a temp was working who sent an email advising again that I had not gotten my money back and she sent the full time people an email and asked them to contact me by 9/18. For some reason she also said they showed my as approved???? II tell you I would not e living in the dump I live at if they had approved me(I was out of work for 2 yrs due to a layoff and mu credit suffered).I have never received any calls from these people and my next step is to trace the money order (i finally found the stub) then take them to court and I will be asking for much more then $150 if I have to do this. I would prefer to just get my money back. Any assistance you can offer would e appreciated.Desired Settlement: I just want the $150 they owe me ASAP.

Business

Response:

We are actively trying to locate the Money order in question. I was informed today that it has not been found. I have called and left a message for the complainant to bring the money order stub to my office at [redacted]. as she indicated she has since found the stub/receipt. If I am not available please give the money order stub to [redacted] in the same office. This may very well help us track down the funds. Best Regards,[redacted]

Consumer

Response:

The company left me a message from a [redacted] to call witht he stub info whihc I just did. I can not bring a copy of the receipt in as I work m-f 8-5I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

Review: I lived in [redacted] Apartments, which are owned by Landmark Property Services, in 2010. I ended up moving out before the lease term was over, but I did complete the proper documentation in order to remove myself from the lease. On July 14th, 2015, I was in the process of applying for a new town home for my fiancee, my 9-month-old disabled child and I. We were approved, but could not move in because [redacted] is claiming I owe over $6,000. We are not able to move in until I get a letter from Mayfair/Landmark Property Services stating that I do not owe the money as I was removed from the lease before these charges were incurred. I contacted [redacted] and they told me that they do not have any records electronically and that everything is in file boxes stored in their pool house. I continue to visit on a daily basis for information and when my file is finally found, the only document [redacted], the property mgr, states she has is the lease when I first moved in with my roommates. She then tells me that she found another document that could possibly help me but has to contact corporate (LPS) to find out if she is able to show it to me. She never shows me this document. I have contacted LPS 4 times via email and voicemail and have yet to hear anything back. I have gone to the property almost every day for the past 3 weeks in an attempt to find more information and each time I am either rushed out the door or completely ignored. There were 2 occasions where the door was locked, even though it was during business hours, and no matter how much I knocked I was not greeted or let in. I have recorded all of my interactions with management at this property and they have admitted that they do not have evidence that I owe this balance, but they refuse to write me a letter to help me move into my new home with my family. This is becoming a serious issue as 3 weeks have now gone by and it is getting to the point where we may lose the town home if we do not get this resolved soon.Desired Settlement: I would like the documentation from my file showing that I was removed from the lease and have no balance. I am also in dire need of a letter from the company stating that I do not owe this balance so I can get my child into a permanent residence. I would also like this removed from my credit report. by the collections agency as soon as possible.

Business

Response:

We have reviewed the file from the limited information we have electronically. Upon review we could tell that three Unlawful Detainers were filed on this unit but on all three this individual was non suited, which leads us to believe at some point he was removed from the lease. Since there are no documents in the file showing his release, but the fact that he was non-suited three times we have to assume he was removed from his lease obligations at some point. Thus, we have sent a letter showing he owes and zero (0) balance.Best Regards,[redacted]

Review: After the end of my lease at [redacted] I received a bill on April 23, 2013 in the amount of $199.30 for the remaining gas bill balance on the account. I wrote and mailed check #1357 in the amount of $199.30 on April 25, 2013. Landmark properties cashed my check on May 2, 2013. Landmark properties then sent me a collection letter for the $199.30 on May 13, 2013. Why would Landmark send a collection letter ten days after they cashed the check for the balance in full? I faxed a dispute letter with a copy of the cancelled check to Landmark properties. The dispute letter and check copy have also been mailed to them via [redacted] certified mail. I requested in my dispute letter that Landmark send me a revised statement showing the account as paid in full. I also advised in the letter that future collection attempts and any adverse credit reporting will result in the necessary legal action against Landmark Properties/[redacted] to rectify the account. I also copied my attorney, [redacted] on the dispute letter.I am concerned that Landmark Properties/[redacted] is attempting to commit billing fraud by sending duplicate bills to former [redacted] residents. There is a large elderly population at this apartment complex, and I am concerned these duplicate billing attempts may affect them as well.Desired Settlement: I would like for the Revdex.com to ensure that Landmark Properties sends me the appropriately updated statement showing my account as paid in full. I would also appreciate a letter of explanation as to why they sent me a collection letter ten days after cashing my payment in full.

Business

Response:

Landmark Property Services, Inc. sent a follow up letter to C[redacted] on May 20, 2013. The letter outlined that the letter [redacted] received on May 13 regarding the unpaid debt was mailed in error, and the May 20th letter stated that [redacted] has a zero balance with [redacted]. Should you need any further information please advise.

Best Regards,